Role Overview:

As an HR Services Consultant/Officer at our micro-level business management consulting firm, your primary responsibility is to deliver exceptional HR services to our clients. Your core duty involves serving and consulting with clients on various HR functions, with a secondary role in client service administration.

Responsibilities:

HR Services to Clients:

1. Employee Engagement:

• Conduct individual meetings with clients’ employees to record demographic information.
• Develop comprehensive job descriptions (JDs) for clients’ employees.

2. Documentation and Onboarding:

• Prepare offer letters and appointment letters for clients’ employees.
• Guide clients’ representatives through the joining process and induction of new employees. In case of unavailability of a suitable candidate, independently handle the onboarding process.

3. Performance Management:

• Facilitate meetings with clients’ employees for the development of Key Result Areas

(KRA) and Key Performance Indicators (KPI).

• Develop supporting formats for the overall implementation of the appraisal system.
• Assist clients’ representatives in the effective implementation of the appraisal system. In the absence of a suitable client representative, take charge of the process.

4. Compliance Consulting:

• Provide expert consulting to clients on HR compliance matters.
• Guide and assist clients’ representatives in the implementation of HR compliances.

Coordinate with clients directly if a suitable representative is unavailable.

5. HR Handbook and Training:

• Develop an inclusive HR Handbook encompassing rules, regulations, policies, and a code of conduct.
• Conduct awareness sessions with clients’ teams on rules, regulations, policies, and the code of conduct.

6. Recruitment Support:

• Guide clients in sourcing recruitment channels.
• Coordinate with recruitment consultants to ensure a streamlined recruitment process.

7. Interview Process:

• Conduct the first round of interviews on behalf of clients.

Admin Profile – Client Service:

1. Follow-Up and Records:

• Follow up with clients post the visit of Account Managers, keeping records of action plans.
• Monitor and follow up with clients’ employees on action plans post visits.

2. Reporting Oversight:

• Check clients’ employees for daily/weekly/monthly reporting, maintaining records.
• Conduct regular follow-ups on reporting compliance.

3. Communication and Documentation:

• Prepare and share Minutes of Meetings (MOM) post visits with Account Managers and

CEOs.

• Communicate Account Manager and personal visit schedules to clients.

Internal HR and Admin:

Management Responsibilities:

• Manage all internal HR and admin tasks for the company, with a focus on efficiency and compliance.