Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

Job Description – Customer Service Desk

Summary – CFO Center

BU – Customer Service Desk

Job Description

Job Role-

•To handle day to day trade transactions, understanding client requirements,                                                      •Co-ordination with cpc for transaction processing and discrepancy resolution,                                         •Dealing and co-ordinating with various business groups within the bank,                                                  •Ensuring error-free and timely execution of trade transactions.                                                                         •Ensuring compliance and internal guidelines are being adhered to                                                                    •Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS •Operations resolved in a timely manner.                                                                                                              •Issuance of Letter of credit.                                                                                                                                               •Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. •Attending to front-end requirements of corporate customers.                                                                                •To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT.                                             

Job Requirement-

•Qualification – Graduate / Post-Graduate                                                                                                         •Experience – 2 one year of relevant experience

•Should be familiar with Trade Finance and CMS products. CMS – Chq collections (local, outstation, corr banks), Banker to Issue Operations.