Roles & Responsibilities

l Build and maintain relationships with internal and external customers.

l Monitor registration and admission standards followed by the team and submit reports as required

l Provide courteous service to clients and respond promptly and tactfully to their request or inquiries.

l Responsible for identifying critical areas in the operations and resolving all major and minor discrepancies.

l Handling quality related documentation and implementation. Maintain criteria related to same & the related database.

l Monitoring of invoices and bills, keeping track of approved discounts, and billing as per tie-up.

l Responsible for identifying critical areas in the front office / OPD operations and resolving all major and minor discrepancies.

l Updating new tie-ups as part of business relations.

Requirement

l Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives.

l Regular updates to be provided to the team members.

l Ensuring that the team is skilled, competent and motivated to perform its duties.

l Ensure adequate manpower at all counters