Customer Care Executive
Muthoot Finance
Customer Care Executive
Muthoot Finance
Warangal
Not disclosed
Work from Office
Full Time
Min. 2 years
Job Details
Job Description
CUSTOMER CARE EXECUTIVE-WARANGAL
Ensure Cross selling of product as per the target in Branch via customer care executive.
Lead Generation for cross sell product at Branch and ensure the conversion .Coordinate with different product managers for closure.
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.
Publishing the MIS report to RO and ensure the targets are met .Developing customer satisfaction goals and coordinating with the team to meet them on a
steady basis.
Maintaining accurate records and documenting all customer service activities and
discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer care Executive
Staying informed on the latest industry techniques and methods.
Job role
Work location
WARANGAL
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Muthoot Finance
Job posted by Muthoot Finance
This job has expired