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Rashtrapati Bhavan

Aliya Bans Chowk Gurgaon

Roles & Responsibilities:-
 
·         Randomly monitor the calls of assigned advisor and maintain advisor coverage on regular basis
·         Need to manage BAU, Business intelligence audit and other compliance / Focus audits as per business / client requirement
·         Participate in calibration session with vendor and promote collaboration.
·         Identifying process gaps and sharing process improvement suggestions.
To work together as a team and achieve the set targets.
 
Required skills and qualification:-
               
·         Minimum 6 months experience as QA in BPO / Call center or more than 1 year experience as associate in call center
·         Must be a graduate
·         Basic excel knowledge is must
·         Good communication skills are required.
·         Customer Service skills
·         Good analytical skills
·         Time Management
·         Ability to multi-task


Career Shine Global Solutions

Call Quality Analyst

I.I.T.Main Gate

Thane West

Free JOB POST
Urgent requirement for TOP BPO
Good career growth opportunity
Salary on time
Easy selection


Teleperformance Global Services Private Limited

Customer Service Representative

Ahmedabad (Rural) District Court

Commerce College Hostel

Job Title: Team Lead – Support & Customer Success
About HomeMate
HomeMate is a smart home technology brand that makes daily life easier, safer, and more connected. We deliver great products and excellent customer service.

Role Overview
We are looking for a Team Lead who can manage the support team and also handle key customer success tasks.
You will lead 4–5 team members, guide them in solving issues, and personally take care of important customers to ensure they get the best experience.

Key Responsibilities
1. Team Management
Lead and supervise support executives
Assign tasks and monitor performance
Coach and train team members
Ensure timely and high-quality support

2. Customer Success (Selective / High Priority)
Help key customers with onboarding and setup
Guide them to use product features effectively
Build long-term customer relationships
Follow up to ensure satisfaction

3. Issue Resolution
Take ownership of escalated or complex cases
Work with technical/engineering teams if needed
Maintain FAQs and support documentation

4. Process & Reporting
Track team performance and support metrics
Provide weekly updates to management
Suggest improvements in service and customer experience


Requirements
5+ years in technical support / customer-facing role
1–2 years of team leadership experience
Strong English communication skills (spoken & written)
Good problem-solving and decision-making ability
Able to manage people and handle pressure
Knowledge of smart home / IoT / networking is a plus
Experience with CRM / ticketing systems preferred


What We Offer
Leadership role in a fast-growing tech company
Supportive and collaborative work culture
Training on HomeMate products and tools
Career growth into senior management roles


If you are a strong leader who enjoys helping customers and guiding teams, we want to hear from you!
Apply now !!


Homemate Smart Private Limited

Team Lead – Customer Support & Success

A C Guards

HITEC City

Chat Support Executive (International Process)
Must have excellent communication Skills
Must have minimum 1 year experience in International chat Process.
Need to handle customer queries over the live chat and provide full Satisfaction to them related to their queries.
HSC/ Graduate (Fresher / Experienced) both can apply.
Immediate Joiner only
Salary :
12 -17 months experience - 3.85 LPA
18-23 months experience - 4.10 LPA
24 months or above -4.33 LPA
5 days working
Both side cab facility available
Night Shift


Red Hibiscus Info Solutions

Chat Support Executive (International Process)

Subramanya Nagar

HSR Layout

Olive Green Consulting Llp

Customer Care Executive

National College

We are looking for an Operations Manager to lead and streamline business operations, ensure service excellence, and drive organizational efficiency.

Key Responsibilities

Oversee daily operations and ensure smooth execution of liaison and consulting services.
Develop and implement processes, SOPs, and performance standards to improve efficiency.
Manage and mentor teams across telesales, client servicing, and back-office functions.
Coordinate with cross-functional departments to ensure client satisfaction and timely project delivery.
Monitor KPIs, operational metrics, and service quality benchmarks.
Identify gaps in workflow and recommend process improvements.
Handle escalations and ensure effective resolution of client issues.
Manage vendor, partner, and client relationships to support business objectives.
Ensure compliance with company policies, legal regulations, and industry standards.
Prepare regular reports for senior management on performance, risks, and opportunities.

Key Skills & Competencies

Strong leadership and team management skills.
Excellent organizational and time-management abilities.
Analytical thinker with a problem-solving approach.
Proficient in MS Office and operational tools (CRM, ERP preferred).
Strong communication and interpersonal skills.
Ability to work under pressure while maintaining high service standards.


Qualifications & Experience

Graduate/Postgraduate in Business Administration, Operations, or related field.
5–7 years of experience in operations, with at least 2–3 years in a managerial role.
Experience in liaison, consulting, or client servicing domains will be preferred.
Proven track record of process optimization and team leadership.




Sparsh Liaison Services

Team Leader - Operations

Muktai Nagar (Thane)

Opening for Phone Banking Officer.
Job :Location: Thane/ Vashi/ Airoli/ Ghansoli/ Malad/ Andheri
Need candidates with very good English Communication skills.


Shunya Tattva Management Consultants

Phone Banking Officer

Kopari Colony

Opening For International Voice/Chat Process.

Location : Thane
Salary : Upto 38,000
Requirement :
HSC Or Graduation with 1 year of International BPO voice exp.
Need Excellent Communication In English.
5 days working and 2 Rotational off.
Home pick up and home drop.
US Shift window


Nxspire Solution Private Limited

International BPO Executive

Britania Factory

Job Summary:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should possess excellent communication skills and a passion for delivering outstanding customer service. Both freshers and experienced candidates are welcome to apply.
Key Responsibilities:Handle inbound and outbound customer queries through calls, emails, or chat support.
Provide accurate information and solutions in a timely and professional manner.
Maintain customer records and follow up to ensure issue resolution.
Collaborate with internal teams to resolve complex queries.
Strive to achieve customer satisfaction and performance goals.
Required Skills:Excellent verbal and written communication skills (English & Hindi preferred).
Strong listening and problem-solving abilities.
Basic computer knowledge and ability to multitask.
Positive attitude, patience, and empathy toward customers.
Qualifications:Minimum: Graduate in any discipline.
Freshers and experienced candidates are welcome.
Salary Structure:Fresher: ₹25,000/month
Graduate (with experience): ₹28,000/month
6 Months Experience: ₹30,000/month
1 Year Experience: ₹32,000/month
2+ Years Experience: ₹35,000/month

 
Shift--Night Shift 

Location-Mumbai, Bangalore, DElhi, Mohali, Jaipur, Lukhnow


Amus Soft India Private Limited

Customer Service Executive

Santoshi Mata Chowk

Council Hall (Police Commissioner Office)

Job description
International Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Voice Process)


Process:- Voice Process / Chat Process (Voice Process)
Note:- Work From Office.
Salary :- 3 Lack CTC to 5 Lack CTC

Language Mandatory:-
Hindi & English Communication.

Roles and Responsibilities

This is a premium Voice process for enterprise business of our telecom partner
(Customer Service)
Grad with Relevant experience (Voice Customer service Exp) mandate .
Flexible to work in any shift Rotational .
Working days 5 days working
Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts.
Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms.
Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively.
Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences.
Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment.


Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)


Ayka Communication Pvt Ltd Pvt. Ltd

Malad West

        Responsibilities
Handle incoming and outgoing customer calls in a professional manner
Resolve customer queries and issues effectively
Maintain customer relationships and ensure customer satisfaction
Provide product and service information to customers
Follow communication procedures, guidelines, and policies




Tech Mahindra Ltd

Customer Support Executive

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Provide accurate information on products/services offered by the company to customers.
Maintain records of all interactions with customers using CRM software (Zoho).
Escalate complex issues to senior team members or supervisors when necessary.




Senior Customer Care Representative

Sector 29 Chandigarh

Sector 73 mohali

Call Ms.Shivangi sharma  for more information and interview appointment.
urgently required candidates for international BPO for Mohali,Chandigarh & Panchkula location.. sitting profile, Fresher & experienced both required..

5.5  days working, 1.5 days week off..No sales or field work.. 

Candidate must be 12th at least, Graduate & Post Graduates also required.. Male female both required.. immediate joining..

candidates will get full salary for training period as well..
for more information & interview appointment, feel free to call Ms.Shivangi sharma   at the given no. or apply to this job we will call you back immediately
Free Placement, No Fee to be paid..


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