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I.I.T.Main Gate

Muktai Nagar (Thane)

Eccenta Solutions

Customer Service Representative

Subramanya Nagar

Kailasipalyam

Job DescriptionSummary
We are seeking a highly skilled and motivated Customer Support Associate to join our Sales Process team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.

Responsibilities
Handle inbound customer queries, complaints, and escalations with professionalism
Provide timely and effective resolutions within SLA timelines
Identify opportunities for upselling and cross-selling relevant products or services
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to ensure seamless issue resolution
Handle disputes and dissatisfied customers with empathy and efficiency
Contribute to continuous improvement initiatives in customer experience
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics


RequirementsRequirements:

Excellent verbal and written communication skills
Strong customer relationship management and problem-solving abilities
Proven ability in upselling, cross-selling, and inbound sales
Escalation handling and dispute resolution expertise
Strong multitasking and time management skills
Ability to manage multiple stakeholders effectively
Adaptable, flexible, and a strong team player
Target-driven with a focus on achieving SLAs and sales goals

Qualifications
Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred)
Strong interpersonal and negotiation skills
Comfortable working in rotational or fixed afternoon shifts




2Coms Consulting Pvt Ltd.

Inbound Sales Representative

Gandhi Nagar Mod

We are looking for an experienced and customer-focused Car Service Advisor to join our automobile service center in Jaipur. The ideal candidate should have strong technical knowledge of vehicles, excellent communication skills, and the ability to handle customer queries efficiently

Key Responsibilities:
Welcome customers and understand their vehicle service requirements.
Create job cards and explain recommended services and repairs.
Provide accurate service estimates, timelines, and cost details.
Coordinate with the workshop team to ensure timely and quality service delivery.
Keep customers informed about the progress of their vehicles.
Conduct final delivery inspection and ensure customer satisfaction.
Handle customer complaints and resolve issues professionally.
Maintain service records, billing, and documentation.


Requirements:Qualification:
 Diploma/Degree in Automobile Engineering or related field preferred.
Minimum 2–5 years of experience as a Service Advisor in an authorized car workshop or dealership.
Excellent communication and customer-handling skills.
Strong knowledge of vehicle maintenance and repair processes.
Ability to manage multiple service orders and prioritize tasks.
Proficiency in MS Office and service management software.




KBD Tax Solutions Private Limited

Car Service Advisor

Vkk Menon Road

Gandhipuram

Have to collect EMI from the customers who not paying the Loans.
Only Tele calling.


Nexus Management Services

Telecalling Executive

Gopipura

SMVS Swaminarayan Temple BRTS

Generate leads and follow up with clients.
Achieve sales targets and meet quotas.
Maintain accurate records of client interactions.
Communicate with clients and teams across time zones.
Report sales progress to management.



Nidhi Impex

Customer Sales Executive

Santacruz

Job Title: Manager – Teleconsultation Operations
Work Mode: Work from Office
Timings: 11:00 AM to 8:00 PM

Job Summary:
We are seeking a level-headed, process-oriented Manager to oversee end-to-end teleconsultation operations across multiple projects. The role involves managing Doctors, Agents, and Quality Agents, ensuring operational efficiency, roster planning, MIS reporting, and high-quality service delivery. The ideal candidate should have experience in team leadership, call architecture/dialler operations, and a strong ability to coordinate across departments while maintaining a calm and professional approach with medical professionals.

Key Responsibilities:


Manage and lead teams of Doctors, Agents, and Quality Agents involved in teleconsultation services.


Oversee multiple teleconsultation projects, ensuring smooth daily operations and timely delivery.


Prepare and manage rosters, shift allocations, and leave schedules for doctors and agents.


Track and maintain MIS reports, call logs, and performance metrics across all teams.


Manage dialler architecture, monitor call flow, and coordinate with tech for smooth functioning.


Act as the first point of contact for escalations, addressing doctor or agent concerns professionally and calmly.


Ensure quality standards are maintained through performance reviews and feedback sessions.


Coordinate with HR, IT, and Operations for manpower planning, onboarding, and process alignment.


Identify process gaps and drive continuous improvement initiatives.


Assist senior management in recruitment planning, reporting, and project implementation.



Requirements:


3–6 years of experience in Operations / Team Management, preferably in Healthcare, Teleconsultation, or BPO environments.


Strong leadership skills with experience managing diverse teams (doctors, agents, quality).


Hands-on knowledge of Dialler systems, Call Architecture, and Workforce Management.


Excellent proficiency in Excel / Google Sheets / MIS reporting.


Strong interpersonal and coordination skills to work with medical professionals and support teams.


Calm, level-headed personality with ability to handle conflicts and maintain team harmony.


Graduate or Postgraduate (MBA / Healthcare Management preferred).



Preferred Skills:


Experience in teleconsultation or healthcare process management.


Analytical mindset with process improvement orientation.


Exposure to reporting dashboards and performance analysis.



Welcome Cure

Operation Manager

Krishna Baug - Fine Arts Auditorium

RESPONSIBILITIES:
Answer telephone and relay telephone calls and messages.
Provide on-call technical support to customers
Understanding customer's needs and issues.
Providing helpful solutions to customer's problems.
Handle pressurize situation.
Maintain work records and logs.
Greet customers in a courteous, friendly, and professional manner.
Maintain broad knowledge of company products and services.
Troubleshooting of different devices.
Investigate and respond to customer complaints.

REQUIREMENTS:
Minimum of 1 year experience in customer service role.
High school diploma
Full-time Availability
Proficient in English Language (Writing-Reading-Listening-Speaking).
Excellent communication skills.
Comfortable with night shifts / rotational shifts / work from office.
Currently accepted Female applicants only



Golumbia Group

Rashtrapati Bhavan

Noida, Sec 65

ienergizer noida is hiring for Go magenta
US Telecom Blended Process (70% chat & 30% voice),


 any graduate or undergrad. with minimum 06 months of international chat/email or
blended process and with good communication and written skills can apply,
 5 days a week working with rotational shifts and rotational offs., no cab,
 salary - Rs.45000 ctc and Rs.38400 inhand (for more than 1 year of exp.) and
Rs.40000 ctc and Rs.33400 inhand (for 06 months to 01 year of exp.), work from
office profile

Job Description:
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing
both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:
- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.

Requirements:
~Education: Graduates preferred.
Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
~Excellent written and verbal communication skills.
~Ability to work graveyard shifts.
~Immediate joiners preferred.
~Working Conditions:
~Schedule: 5 days working with 2 rotational days off each week.
~Shifts: Graveyard shifts only.

Note: No cab facilities.


Interested Person may whatsapp resume at 7290012570


Ienergizer

Customer Support Executive

Johar Chowk

Looking for Candidates for international voice and non-voice process for BPO industry.


Omega Management Services

Customer Service Executive

ViJayanagar

Indian Creativity (Vr4U)

A C Guards

Manikonda

Job Opportunity with Sutherland for AR Caller

Role: AR Calling – Physician RCM
Location: Hyderabad, Manikonda

Experience: 1 - 4 Years

Key Requirements:

1. Experience with claim form 1500 and provider-side RCM
2. Knowledge of CPT codes, modifiers, and coding tools (CCI, McKesson)
3. Familiar with specialties like Cardiology, Radiology, Ortho, etc.
4. Understanding of clearinghouses (e.g., Waystar, eCommerce)
5. Strong analytical and communication skills
6. Willingness to work from office and learn new areas

if you are interested, please share your updated resume-7993279791


Diligen Professional Solutions Private Limited

Healthcare AR Caller

College Square

Job Description Job Title: Customer Support Executive – International Voice Process
Location: Pune / Bangalore (Interviews in Kolkata)
Company: Top Indian MNC – IT & Customer Support
Employment Type: Full-Time
Education: Graduate
Experience: 0 – 10 Years
Salary: Freshers: ₹5.00 LPA (CTC), Experienced: Up to ₹5.75 LPA (CTC)




Key Responsibilities: Handle inbound/outbound international customer calls
Resolve queries and deliver excellent customer service
Maintain service quality and documentation standards
Work in a fast-paced support environment







Requirements Freshers with excellent English speaking skills
Experienced professionals (1+ year in international voice support)
Must be currently in Kolkata or West Bengal region
Willingness to relocate is required



Benefits Relocation support provided
Paid professional training
Growth in a global MNC environment
Interview Process: First Round: Communication screening in Kolkata
Final Round: Face-to-face interview in Kolkata office




International BPO Executive

Santoshi Mata Chowk

Bopodi

Medical transcription, US English speaking and writing. 


Kivi Konnect

Medical Transcriptionist

Brigadier Hoshiar Singh

Key Responsibilities Make outbound calls to potential customers and explain company products/services
Answer customer queries and provide correct information
Maintain customer database and records in CRM/excel
Follow up on leads regularly and achieve daily/weekly targets
Build and maintain good customer relationships
Understand customer needs and recommend suitable solutions
Handle objections politely and professionally
Prepare daily call reports and share with team/manager
Required Skills Good communication skills (Hindi/English or regional language)
Basic computer knowledge (MS Office / Excel / CRM)
Convincing and negotiation skills
Active listening and problem-solving attitude
Ability to work with targets
Pleasant and confident voice



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