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Genpact

Senior Process Associate

Operations ManagerEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.We are seeking a proactive Manager, Fulfillment Operations to lead our team of Analysts through a critical business transformation. This role is pivotal in shifting our operations from manual processing to a state-of-the-art, automated workflow. You will collaborate closely with business owners to ensure flawless customer delivery, while championing a new focus on analyzing the output of automation to drive quality and efficiency.What you’ll do<ul><li>Lead a team of up to 15 Fulfillment Analysts responsible for the design, configuration, testing and delivery of customer solutions</li><li>Develop an operating model for efficient handoff of tasks between US and India based resources</li><li>Coordinate and lead training efforts on configurable platforms while defining new features and functionality required based on incremental revenue opportunities.</li><li>Provide coaching, training and support to a team of direct reports in order to maintain KPI performance and  competency /skill development </li><li>Actively manage the team's queue of work to ensure task progression and delivery against stated timelines. </li><li>Publish WIP reporting and prioritize work based on business goals.</li><li>Act as a primary point of escalation for internal or externally identified issues and drive incidents to full remediation.</li><li>Ensures the team is adhering to all regulatory, compliance, security, legal and company policies.</li></ul>What experience you need  <ul><li>Bachelor’s degree in Business, Information Technology, Operations Management, or a related field is essential.</li><li>5+ years of experience in service delivery, client success, or operations roles—preferably within data, technology, SaaS, or financial services sectors.</li><li>3+ years of people management experience</li><li>English proficiency (C1)</li><li>Proven track record of managing complex, high-value client relationships and delivering exceptional service outcomes.</li><li>Experience leading cross-functional teams in a matrixed environment, with a focus on collaboration and alignment.</li><li>Strong background in incident and escalation management, including leading through high-pressure situations with professionalism and transparency.</li><li>Demonstrated success in driving continuous improvement, change management, and service innovation.</li><li>Familiarity with data privacy, compliance, and risk management in regulated environments.</li><li>Proficiency in service performance metrics (e.g., SLAs, KPIs, NPS, CSAT) and using data to drive decisions.</li><li>Awareness of emerging technologies (e.g., automation, AI, cloud platforms) and their impact on service delivery.</li><li>Exceptional stakeholder management and communication skills.</li></ul>What could set you apart<ul><li>Previous management/supervisory experience leading teams responsible for delivery of customer solutions in the financial services, telecommunications, auto or insurance industries</li><li>Previous experience managing a local team with direct reporting into another geography</li><li>Proven track record of building out new operational processes and controls in an information services industry</li></ul>We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!Primary Location: IND-Pune-Equifax Analytics-PECFunction: Function - Fulfillment / OperationsSchedule: Full time<h4>Experience Level</h4>Mid Level

Equifax Credit Information Services Pvt Ltd

Warehouse Operations Manager

Operations Support AnalystEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.As a key member of the USIS Operations delivery team you will facilitate key customer adoption of our offline products and solutions. In this role you will translate business requirements, configure, test, and deploy them within our proprietary cloud-based systems. You will have the opportunity to work closely with professional services, technical support, and product management teams. You will play a key part in the Fulfillment organization's evolution, joining a team dedicated to understanding current processes and then applying technology and automation to reimagine our workflow. This transformation will shift our focus from operational systems to analyzing outcomes and proactively identifying anomalies. What you’ll do<ul><li>Responsible for executing against standard customer requirements to implement the most efficient solution. </li><li>Follow standard operating procedures for most efficient data processing. </li><li>Extract and refine data using a variety of proprietary tools. Troubleshooting and participating in problem management to resolve client-impacting issues will be ongoing.</li><li>Collaborate with multiple groups within the organization to ensure project success including other fulfillment analysts, project managers and sales.</li><li>Ensure on time high quality deliverables by adhering to internal quality procedures and standards by participating in quality assurance related tasks.</li></ul> What experience you need <ul><li>Bachelor’s degree in Computer Science, Mathematics, statistics, or equivalent work experience.</li><li>1+ years prior experience coding and shell scripting experience</li><li>English Proficiency (C1)</li></ul> What could set you apart<ul><li>Experience working with data dictionaries, layouts, data formats, and data encoding (ASCII, UTF, UNICODE, EBCDIC). In addition, experience with Linux and/or other programming languages is desired.</li><li>Prior experience with the creation of complex datasets and their QA, general knowledge of Software Development Life Cycle and/or Agile practices, or previous Data Quality experience.</li></ul>We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!Primary Location: IND-Pune-Equifax Analytics-PECFunction: Function - Fulfillment / OperationsSchedule: Full time<h4>Experience Level</h4>Entry Level

Associate Analyst

Operations Client Partner<h4>Company Description</h4>NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit <a href="http://www.niq.com/">www.niq.com</a>.NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.<h4>Job Description</h4>Job DescriptionAs the Client Operations Partner, you will manage ongoing manufacturer database maintenance quality and scoping of change requests, reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with cross-functional Operations and Technology teams.Responsibilities:<ul><li>Scope and prototype change requests for custom databases.</li><li>Review new item reports and ensure items are placed as per client DB standards</li><li>Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.</li><li>Assist in the coding of new items and creating custom database market orders</li><li>Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.</li><li>Maintain client database and category guidebooks.</li><li>Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).</li><li>Address syndicated database support questions and client inquiries.</li><li>Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.</li><li>Work with the Extract team to understand extract challenges and re-run needs.</li><li>Open client inquiries and REAP tickets as necessary.</li></ul><h4>Qualifications</h4><ul><li>NIQ experience in an Operations role is a plus</li><li>Min 5+years of experience</li><li>MBA graduate is preferred</li><li>Proficiency in management and maintenance of data modeling, and query optimization.</li><li>Knowledge of data extraction, transformation, and loading processes.</li><li>Experience with data validation and quality assurance.</li><li>Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.</li><li>Ability to explain technical concepts to non-technical stakeholders.</li><li>Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.</li><li>Adaptability to handle unexpected challenges and changes.</li><li>Thoroughness in scoping change requests and documenting client inquiries.</li><li>Experience in client-facing roles and servicing clients is a plus.</li><li>Ability to manage multiple tasks and clients simultaneously, prioritize workload, and meet deadlines.</li><li>Detail-oriented approach to maintaining guidebooks and documentation.</li></ul>Note: Shift timing: 5PM to 2 AM IST<h4>Additional Information</h4>Our Benefits<ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: <a href="https://www.linkedin.com/company/nielseniq/mycompany/">LinkedIn</a> | <a href="https://www.instagram.com/nielseniq/">Instagram</a> | <a href="https://twitter.com/nielseniq">Twitter</a> | <a href="https://www.facebook.com/NielsenIQ.global/">Facebook</a>Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&amp;data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&amp;reserved=0">https://nielseniq.com/global/en/news-center/diversity-inclusion</a><h4>Experience Level</h4>Senior Level

NielsenIQ

Client Relationship Partner

Operations Service Specialist, AVP<h4>Job Description:</h4>Job Title: Operations Service Specialist, AVPLocation: Bangalore, IndiaRole DescriptionPrivate Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under childcare assistance benefit (gender neutral)</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities<ul><li>Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery</li><li>Take overall responsibility for the resolution of incidents and problems within the team &amp; oversee the resolution of complex incidents</li><li>Ensure analysts are using the correct troubleshooting methods and processes</li><li>Assistance in managing relationships with involved business partners</li><li>Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues</li><li>Overview of areas that need monitoring, reporting and improvement</li><li>Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary</li></ul>Your skills and experience<ul><li>Experience with multiple technology stacks (microservices, DB2/Oracle database,Kubernetes, Cloud based platforms, JAVA, SQL etc)</li><li>Working knowledge of standard tools (Service-Now, Confluence, JIRA, Splunk ,New relic)</li><li>ITIL &amp; GCP qualified desirable</li><li>English language skills mandatory, German CEFR A1 level mandatory (higher desirable)</li></ul>Education<ul><li>Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.html" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.html</a>We strive for a <a href="https://careers.db.com/inside-deutsche-bank/our-culture" rel="noopener noreferrer" target="_blank">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.<h4>Experience Level</h4>Executive Level

Deutsche Bank

Operations Specialist

Team Leader - OperationsAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.NAHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Team Leader - Operations

Senior Director of Operations, West IndiaCorporate Senior Leader Job DescriptionPosition Title:Senior Director of Operations, West India
 
 


Functional Job Family: Operations  
 
 


Primary Job Family: Senior Leader
 
 


Career Band: Purple
 
 


Reports to: Market Vice President, West IndiaDepartment: Operations   JOB SUMMARYCLS Position SummaryAs a member of the professional staff, contributes a high level of specialized knowledge and skill in the Operations area to support department and/ or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.Specific Job SummaryThe Senior Director of Operations, West India is responsible for overseeing Rooms Operations, Food &amp; Beverage Operations and Quality Assurance for all hotel brands in the West Market.  A key responsibility is to ensure “pull through” of programs, processes and initiatives at the property level.  Specific areas of focus include operations troubleshooting, working effectively with property management teams, technical training, International Quality Assurance Program, pre-opening, hotel conversions, effective F&amp;B concepts, front office, housekeeping, spa and recreation.CANDIDATE PROFILE Education and Experience<ul><li>Generally a professional position requiring significant knowledge and experience in one or more disciplines and/ or business operations as well as associate and/or organizational management experience.</li><li>College degree and/ or relevant experience generally required.</li><li>10 years progressive work experience in the hotel industry with focus in Rooms/ F&amp;B Operations.</li><li>Proven experience in understanding contracts, presentation/ public speaking skills, International SOP’s, operations budgets and capital budgets is essential.</li><li>Considerable work experience in South Asia market is essential.</li></ul>CORE WORK ACTIVITIESCLS Expected Contribution <ul><li>Develops operating plans and workable business processes for own department in alignment with function strategy.</li><li>Manages larger business processes and/ or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results. </li><li>Responds to, solves and makes decisions on business requests that have broader department impact and/ or moderate risk.  Presents alternative solutions to business issues by leveraging the broader organization.   </li><li>Is responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.  Typically influences work of cross-functional or extended teams.</li><li>Assists more senior associates in achieving business results by:</li><li>Acting in a consultative fashion to implement programs impacting the broader organization.</li><li>Assisting in the development and communication of broader organizational goals.</li><li>Achieving results against budget within scope of responsibility.</li><li>Taking calculated risks to move the department or team forward.</li><li>Developing and using systems to organize and keep track of information.</li><li>Balancing the interests of own group with the interests of the organization.</li><li>Working with others to identify and remove barriers to success.</li><li>Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.</li><li>Performs other duties as appropriate</li></ul>Specific Expected Contribution<ul><li>Rooms Operations – assists hotel management teams with the successful implementation of all initiatives and programs.  Initiatives and programs include Comfortable Bedding, At Your Service, HSIA, Reduce P/E by 50%, Elite Benefits.</li><li>Food &amp; Beverage Operations – assists hotel management teams with the successful implementation of all initiatives and programs.  Current initiatives include Event Management Brand Standards, Street Restaurant, Momentum and Breakfast.</li><li>Quality Assurance – ensures all hotels understand and comply with company brand standards and International Quality Assurance Program. Follows up with all yellow and red zone hotels in Area for brand standards audits and GSS.  Ensures brand standards are in place at all hotels.</li><li>Food and Beverage Concepts – assists property management with execution of restaurant/ bar concept documentation to ensure concept integrity and significantly improve guest experience, revenues and profits.</li><li>Food Safety – ensures property teams are fully fluent in all food safety procedures and direct certification classes as required to meet needs of the Area.</li><li>New Openings/ Conversions – assists in the coordination of pre-opening, task force, 5SU and operations technical training.</li><li>Assists in coordination of technical training for Market.  Coordinates task force as needed for problem properties.</li><li>Ensures area hotels operate with respect to specific brand service programs </li><li>Responds to complex or ambiguous situations without losing focus of key hotel objectives.</li><li>Together with MVP and Senior ADOPs, consistently recognizes and rewards outstanding associate performance in improving area’s hotels performance and/ or customer satisfaction.</li><li>Improves business results by leveraging shared resources and processes.  Also initiating revenue driving initiatives for F&amp;B areas and spas.</li><li>Uses technology effectively to communicate and influence throughout the organization in a timely, high-impact manner.</li><li>Plays role in continually developing and attracting new diverse, high-caliber talent that makes a strong positive impact on the organization.</li><li>Looks outside Marriott to identify and implement innovations that improve business performance.</li></ul>Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.<h4>Experience Level</h4>Senior Level

Marriott Hotels India

Senior Operations Manager

Sr Analyst, Supply Chain MangementDate Posted:2025-10-15Country:IndiaLocation:North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka  560064Position Role Type:UnspecifiedWho We Are:Pratt &amp; Whitney, an RTX business, is working to once again transform the future of flight designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.Come ready to explore and you’ll find a place where your talent takes flight – beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.At Pratt &amp; Whitney, the difference you make is on display every day. Just look up.Are you ready to go beyond?Roles &amp; Responsibilities:<ul><li>Work closely with Account Specialists to improve material flow</li><li>Drive Supply Chain KPI to improve suppliers’ performance</li><li>Proactively monitor material delivery according to production schedule plan to ensure no material shortage</li><li>Ordering of parts, scheduling it with the suppliers, based on the requirement planning</li><li>PO creation &amp; promised date management</li><li>Stock transfers / interplant transfers</li><li>Managing safety stock levels</li><li>Shortage and risk management - WIP tracking &amp; Schedule alignment, Inventory pull-in &amp; pushout</li><li>Resolving delivery risks in supply chain</li><li>Engineering change incorporation</li><li>Ensure processes are in compliance with Procurement Process Procedures (PPP)</li><li>Execute and drive inventory strategy</li><li>Supplier quality management</li><li>Ensure accuracy of SAP parameters</li><li>Annual inventory reconciliation at suppliers</li><li>Work with suppliers that deal in complex components</li><li>Support Account Specialists in improving suppliers’ performance</li></ul>Technical Experience:<ul><li>Managing material delivery according to production schedule to ensure no material shortages</li><li>Ordering of parts, scheduling it with the suppliers, based on the requirement planning</li><li>PO creation &amp; promised date management</li><li>Stock transfers / interplant transfers</li><li>Managing safety stock levels</li><li>Shortage and risk management - WIP tracking &amp; Schedule alignment, Inventory pull-in &amp; pushout</li><li>Engineering change incorporation</li><li>Supplier quality management</li><li>Ensure accuracy of SAP parameters</li><li>Annual inventory reconciliation at suppliers</li><li>Working knowledge of ERP systems (SAP) and planning parameters</li><li>Navigate PLM systems, retrieve drawings and understand specifications</li><li>General understanding of procurement principles</li></ul>Qualification / General Experience: <ul><li>Any bachelors degree with upto 5 years of experience in material planning</li><li>Experience user of the Microsoft Office (Word, Excel, PowerPoint)</li><li>Knowledge of Lean tools and concepts</li><li>Good analytical skills</li><li>High level of English language proficiency in listening, speaking, reading and writing.</li><li>Must have excellent written and oral communication skills.</li><li>Must have good organizational skills, be able to prioritize work, accurately perform duties with constant activity in the area and pay close attention to detail.</li><li>Must be a self-starter requiring minimum supervision and perform with a degree of accuracy in the execution of job assignments.</li><li>Adability to work in a dynamic environment, relate to others and maintain flexibility with schedules of the department</li><li>Open minded / Team player and good inter personnel skills</li><li>French proficiency</li></ul>Work Location:<ul><li>Bangalore</li></ul>Travel:<ul><li>No travel requirement</li></ul>Employment Type:<ul><li>Full-time</li></ul>Required to work in EST shiftRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.   Privacy Policy and Terms:Click on this <a href="http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice" rel="noopener noreferrer" target="_blank">link</a> to read the Policy and Terms<h4>Experience Level</h4>Senior Level

Rtx India Private Limited

Supply Chain Manager

Professional 1, Workforce ManagementSummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. Your Role in Our MissionReal-time monitoring - Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues. Staffing adjustments - Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations. Break management - Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels. Adherence monitoring - Track agent adherence to their scheduled work times and identify deviations requiring intervention. Performance reporting - Generate real-time reports on key metrics like call volume, average handle time, and service level attainment. Collaboration with operations team - Work closely with operations managers to identify and address operational challenges, providing insights to improve scheduling strategies. Identifying trends - Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues. Escalation management - Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages. System management - Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports. What We’re Looking ForStrong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate with operations teams and escalate issues effectively Ability to work under pressure and make rapid adjustments in a fast-paced environment Proficiency in workforce management software and tools Understanding of contact center operations and key performance metrics What You Should Expect in This Role Shift Timing: Night shift, 9 hours between 4:30 PM – 4:30 AM IST

Gainwell Technologies

Professional

Operations ManagerJob Title:Operations ManagerJob DescriptionThe Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:  <ul><li>Service Desk Operations:<ul><li>Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests.</li><li>Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests.</li><li>Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency.</li></ul></li><li>Team Management:<ul><li>Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations.</li><li>Set clear goals and performance standards for team members, encouraging continuous improvement.</li><li>Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques.</li><li>Coordinate staff schedules to provide adequate coverage during business hours.</li></ul></li><li>Customer Satisfaction:<ul><li>Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction.</li><li>Analyse customer feedback and service reports to identify areas for improvement.</li><li>Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders.</li></ul></li><li>Process Improvement:<ul><li>Review and improve service desk processes to align with ITIL or other service management frameworks.</li><li>Develop and maintain documentation for service desk procedures, ensuring they are regularly updated.</li><li>Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance.</li><li>Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution.</li></ul></li><li>Reporting and Analysis:<ul><li>Prepare and present regular reports on service desk performance, trends, and areas for improvement.</li><li>Provide recommendations for optimizing service delivery and operational efficiency based on data analysis.</li><li>Track and analyse support tickets to identify recurring issues and implement preventative solutions.</li></ul></li></ul>Key skills &amp; knowledge:<ul><li>Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).</li><li>7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position.</li><li>Proven experience managing a customer-facing service desk or IT support team.</li><li>Strong understanding of IT service management (ITSM) frameworks such as ITIL.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Strong leadership, communication, and team management skills.</li><li>Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions.</li></ul>Preferred Qualifications:<ul><li>ITIL Foundation and other relevant certifications.</li><li>Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization</li><li>Experience with cloud-based solutions, enterprise software, and network management.</li><li>Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation.</li><li>Experience in change management and continuous improvement initiatives.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Customer-focused mindset</li><li>Strong technical knowledge</li><li>Analytical and reporting skills</li><li>Communication and interpersonal skills</li><li>Process improvement and change management</li></ul>Educational Qualification : GraduateDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Pune - Amar Tech Centre S No.30/4A 1Language Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Operations Manager

Operation Transactions AnalystJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Job AdWe are looking for Operations Transactions Analyst to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM. But enough about us; let’s talk about you.You are a curious person who is great at identifying problems and seeing them through to resolution. You would rather be an expert in a specific area than a generalist, but still need to know how your work fits in with the bigger picture. You are careful and detail-oriented but at the same time very efficient in your work, and are always looking for ways to streamline processes and cut out waste.The Team: The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.   Job Responsibilities<ul><li>Perform tasks or related responsibilities and achieve desired output on specified process in healthcare RCM</li><li>Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services </li><li>Responsible to maintain important logs and documentation regarding the details of the tasks performed</li><li>Typical Qualifications</li><li>Bachelors degree or equivalent</li></ul> About athenahealth<ul><li> Our Mission: To unleash our collective potential to transform healthcare.</li><li>Our Location: This role is located in Chennai .This office has a cafeteria, coffee café and outdoor space.</li><li>Our Culture: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.</li><li>Our Perks: Along with health &amp; financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative work spaces</li></ul>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" rel="noopener noreferrer" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a><h4>Experience Level</h4>Senior Level

Athenahealth Technology Private Limited

Transaction Processor

S&OP Process Advisor 1
 About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.  We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about <a href="https://corporate.exxonmobil.com/About-us/Who-we-are">our What and our Why</a> and how we can <a href="https://corporate.exxonmobil.com/Sustainability/Sustainability-Report/Social/Investing-in-people">work together</a>.<h4>ExxonMobil’s affiliates in India</h4> ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.  ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities. The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe. ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our <a href="https://corporate.exxonmobil.com/-/media/Global/Files/locations/India-operations/India-Community-Investment-Framework-2017.pdf?la=en&amp;hash=4AE0C8034FE15AE61C0C4B57DD13FB2C20EFA616">Corporate Responsibility Framework.</a> To know more about ExxonMobil in India, visit <a href="https://corporate.exxonmobil.com/Locations/India">ExxonMobil India</a> and the <a href="https://energyfactor.exxonmobil.asia/india/">Energy Factor India</a>.<h4>What role you will play in our team</h4>  Leads a team of Replenishers and Volume Management Specialists to ensure end-to-end supply chain effectiveness, team performance, and alignment with global functional goals. This role involves strategic planning, cross-functional collaboration, employee development, and operational issue resolution within a matrixed organization.<h4>What you will do</h4>  <ul><li>Lead and develop a team of Replenishers and Volume Management Specialists.</li><li>Drive team performance, engagement, and competency development through coaching, mentoring, and career planning.</li><li>Conduct PADP reviews and support succession planning to identify and grow future leaders.</li><li>Foster a high-performance culture and monitor team morale to ensure sustained motivation and professionalism.</li><li>Ensure end-to-end effectiveness of S&amp;OP processes aligned with global strategy and business priorities.</li><li>Oversee operational activities including cost management, headcount planning, SSHE compliance, and business continuity readiness.</li><li>Execute strategic planning and performance management to meet service and efficiency goals.</li><li>Act as the escalation point for unresolved operational issues and system/process gaps.</li><li>Drive quick and effective problem-solving to maintain continuity and minimize disruptions.</li><li>Strategic Alignment &amp; Representation</li><li>Collaborate with global S&amp;OP managers and supply chain functions (GCS, L&amp;D, S&amp;O) to ensure alignment across regions.</li><li>Represent S&amp;OP in local leadership forums and cross-functional strategic discussions.</li><li>Align local operational plans with global goals and business objectives.</li><li>Collaborate across supply chain, customer service, and functional teams to maintain seamless operations.</li><li>Facilitate best practice sharing across regional operational hubs and global teams to drive continuous improvement.</li><li>Influence and maintain alignment across global S&amp;OP teams and stakeholders.</li><li>Ensure readiness for emergency response and business continuity planning.</li><li>Monitor and manage compliance with internal policies, safety standards, and regulatory requirements.</li></ul><h4>About You</h4>  Skills and Qualifications <ul><li>Bachelor's in SCM/Business/Engineering</li><li>MBA preferred</li><li>APICS, PMP, Six Sigma certified</li><li>End-to-end &amp; global operations</li><li>Digital tools &amp; analytics</li><li>Lean, Six Sigma, Agile</li><li>Team building &amp; succession</li><li>Change &amp; transformation</li><li>Strategic planning</li><li>Strong communicator</li><li>Multilingual &amp; cross-functional</li><li>Matrixed org experience</li><li>Operational problem-solving</li><li>Business judgment</li><li>Metrics &amp; continuous improvement </li></ul><h4>Your benefits</h4> An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: <ul><li>Competitive compensation </li><li>Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits </li><li>Retirement benefits </li><li>Global networking &amp; cross-functional opportunities</li><li>Annual vacations &amp; holidays</li><li>Day care assistance program</li><li>Training and development program</li><li>Tuition assistance program</li><li>Workplace flexibility policy</li><li>Relocation program</li><li>Transportation facility</li></ul> Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.  <h4>Stay connected with us</h4> <ul><li>Learn more about ExxonMobil in India, visit <a href="https://corporate.exxonmobil.com/Locations/India">ExxonMobil India</a> and <a href="https://energyfactor.exxonmobil.asia/india/">Energy Factor India</a><a href="https://energyfactor.exxonmobil.asia/india/">.</a></li><li>Follow us on <a href="https://www.linkedin.com/company/exxonmobil/mycompany/">LinkedIn</a> and <a href="https://instagram.com/exxonmobil?igshid=YmMyMTA2M2Y=">Instagram</a></li><li>Like us on <a href="https://www.facebook.com/ExxonMobil/">Facebook</a></li><li>Subscribe our channel at <a href="https://www.youtube.com/user/ExxonMobil">YouTube</a></li></ul><h4>EEO Statement</h4> ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.<h4>Business solicitation and recruiting scams</h4> ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the <a href="https://corporate.exxonmobil.com/About-us/Contact-us/Business-solicitation-and-recruiting-scams#Recruitingscams">LINK</a> to understand more about recruitment scams in the name of ExxonMobil.  Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.  Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

ExxonMobil

Specialist

WFM - Tactical Scheduler / ForecasterSummary:A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.Your role in our mission:Skills and qualifications for a WFM short-term forecasting role: •    Strong analytical skills and proficiency in data analysis techniques •    Experience with workforce management software and forecasting tools •    Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders •    Understanding of contact center operations and key performance indicators (KPIs) •    Proficiency in Microsoft Excel and other data analysis tools •    Ability to work under pressure and adapt to changing conditions what we are looking for:•    Data analysis: Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting. •    Forecasting model creation: Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations. •    Intraday adjustments: Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as needed throughout the day. •    Communication and collaboration: Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained. •    Performance reporting: Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments to forecasting methodologies. •    Capacity planning: Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingly. •    Trend analysis: Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts.What should we expect from this role:<ul><li>Fast-paced, challenging and rewarding work environment.</li><li>Work life balance.</li><li>Hybrid/Remote working.</li><li>Shift Timing: Night shift, 9 hours between 4:30 PM – 4:30 AM IST</li></ul><h4>Experience Level</h4>Senior Level

Schedulers

Operations DirectorAre you ready to shape the future of payments at one of the world’s most innovative banks? Join us and make a global impact by leading teams that power real-time transactions across markets. This is your opportunity to drive operational excellence, champion automation, and ensure seamless service delivery. Collaborate with talented professionals and influence the evolution of payment solutions. Be part of a team that values creativity, strategic thinking, and continuous improvement. As an Executive Director in Payment Operations – Real Time Payments, you lead our global team in delivering seamless, compliant, and efficient payment solutions. You partner with cross-functional groups to manage daily operations and drive strategic initiatives. You help us scale our product with minimal cost increase, while ensuring regulatory requirements are met. You empower teams across regions to innovate and automate processes. Together, we create a resilient and future-ready payments ecosystem. Job Responsibilities<ul><li>Lead and manage global operations for the real-time payments business</li><li>Maintain a robust 24x7 operating model for seamless service delivery</li><li>Develop and establish regional and global operational standards</li><li>Implement quality frameworks to prevent repeat errors and incidents</li><li>Oversee daily operations, proactively addressing challenges</li><li>Collaborate with Operations, Product, Technology, Audit, Compliance, and Regulators</li><li>Onboard new branches with minimal operational impact</li><li>Drive strategic thinking while managing granular day-to-day issues</li><li>Ensure compliance with regulatory requirements across regions</li><li>Build and motivate high-performing teams globally</li></ul> Required Qualifications, Capabilities, and Skills<ul><li>10 years of experience in Operations with direct experience in Payments</li><li>Strong knowledge of emerging payments in global markets</li><li>Understanding of regulatory requirements for real-time payments in APAC and EMEA</li><li>Proactive in identifying and addressing quality, standards, and control gaps</li><li>Excellent interpersonal and cross-functional partnership skills</li><li>Clear and confident communicator at all organizational levels</li><li>Logical and structured approach to planning, problem solving, and decision-making</li><li>Solid awareness of controls and risk management protocols</li><li>Self-starter with ability to manage workload and deliverables independently</li><li>Flexible to support business needs in a 24x7 environment</li></ul> Preferred Qualifications, Capabilities, and Skills<ul><li>Proficiency in Excel and PowerPoint for clear storyboarding</li><li>Awareness of advanced controls and risk management protocols</li><li>Knowledge of user tools such as JIRA and Alteryx</li><li>Experience applying Artificial Intelligence solutions to business problems</li></ul>  



 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" rel="nofollow" target="_blank">FAQs</a> for more information about requesting an accommodation.JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans<h4>Experience Level</h4>Executive Level

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