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Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches OperationsWe are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Gold Loan Executive

Customer Assistance Manager-Business Loans-Hardship Assistance UnitAt Kotak Mahindra Bank Ltd, we are seeking a dedicated and empathetic leader to manage our Business Loans-Hardship Assistance Unit. This unit plays a vital role in providing specialized support to customers who are experiencing financial difficulties and require assistance with their business loans. As the Customer Assistance Manager, you will oversee a team of professionals, ensuring a seamless and empathetic customer journey.
<ul><li> Lead and mentor a team of customer assistance professionals, fostering a compassionate and efficient work environment.</li><li> Develop and implement strategies to identify and assist customers facing financial hardships, ensuring timely and appropriate support.</li><li> Collaborate with other bank departments to streamline the hardship assistance process, enhancing overall customer satisfaction.</li><li> Establish and maintain strong relationships with key stakeholders, including legal and compliance teams, to navigate complex cases effectively.</li><li> Ensure compliance with bank policies and regulations, especially in handling sensitive customer data and confidential information.</li><li> Monitor and analyze customer feedback and satisfaction levels, implementing improvements to enhance the overall customer experience.</li><li> Stay updated on industry trends and best practices in customer assistance, especially in the business loans sector, to drive continuous improvement.</li><li> Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of growth and development.</li><li> Represent the bank at industry events and conferences, showcasing our commitment to customer-centric hardship assistance.</li></ul><ul><li> A bachelor's degree in business, finance, or a related field is preferred, along with a minimum of 5 years of experience in customer assistance or a similar role.</li><li> Proven leadership and management skills, with a track record of successfully leading and mentoring teams.</li><li> Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and colleagues.</li><li> Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.</li><li> Proficiency in using customer relationship management (CRM) systems and other relevant software.</li><li> A deep understanding of the banking industry, especially in the area of business loans and hardship assistance.</li><li> Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li> Emotional intelligence and a genuine passion for helping others, especially in challenging financial situations.</li><li> Flexibility to adapt to changing work demands and a willingness to learn and grow with the evolving needs of the bank.</li></ul><h4>Experience Level</h4>Mid Level

Customer Support Manager

Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Retail SalesWe are seeking a dynamic and results-driven Relationship Manager to lead retail sales initiatives in the AGRI-FIN and Tractor Loans segment. The ideal candidate will have a strong background in banking, particularly in retail liabilities, and a proven track record in sales and customer relationship management. This role involves enhancing the deposit pool, cross-selling financial products, and ensuring regulatory compliance while driving branch profitability and team productivity.
Sales &amp; Business Development Enhance the deposit pool from existing and new customers. Drive sales of non-deposit products including Mutual Funds and Insurance. Achieve cross-selling targets progressively across product categories. Generate fee income through strategic product placement. Customer Relationship Management Deliver high standards of customer service and ensure customer satisfaction. Liaise with internal teams to ensure seamless customer service and delight. Act as a key point of contact for high-value clients in the AGRI-FIN and Tractor Loans segment. Branch Operations &amp; Compliance Oversee branch administration and ensure adherence to regulatory compliance. Manage overall productivity and morale of branch team members. Ensure the branch meets its break-even targets and contributes positively to the P&amp;L. Strategic Collaboration Work closely with product management, marketing, and other verticals for new product development and service enhancements. Contribute to sales initiatives and tactical planning. Leadership &amp; Team Management Demonstrate strong leadership skills with a tactical focus. Balance strategic thinking with execution (Thinker:Doer ratio of 40:60). Foster a collaborative and performance-driven team culture.<h4>Experience Level</h4>Mid Level

Relationship Manager

Sales Manager-Personal Loan-SalesAs a Sales Manager, you will play a crucial role in driving the growth and success of our personal loan business. You will lead a team of sales professionals, providing guidance, motivation, and support to ensure they meet and exceed sales targets. Your responsibilities will include developing and implementing sales strategies, analyzing market trends, and identifying new business opportunities. You will also be responsible for maintaining strong relationships with clients, ensuring their satisfaction, and fostering a positive brand image.<ul><li>Manage and mentor a team of sales executives, providing regular performance feedback and coaching.</li><li>Develop and execute sales strategies to achieve personal loan sales targets.</li><li>Analyze market trends, competitor activities, and customer preferences to identify growth opportunities.</li><li>Build and maintain strong relationships with existing and potential clients, ensuring a high level of customer satisfaction.</li><li>Ensure compliance with bank policies, procedures, and regulatory requirements in all sales activities.</li><li>Monitor and evaluate sales team performance, identifying areas for improvement and implementing necessary actions.</li><li>Collaborate with other departments, such as marketing and operations, to align sales efforts and enhance overall customer experience.</li><li>Stay updated with industry developments and best practices, attending relevant training and workshops as required.</li><li>Prepare and present sales reports, providing insights and recommendations to senior management.</li><li>Conduct regular team meetings, providing motivation, and addressing any concerns or challenges.</li></ul><ul><li>Bachelor's degree in Business, Sales, or a related field.</li><li>Minimum 5 years of experience in a sales management role, preferably in the banking or financial services industry.</li><li>Proven track record of achieving sales targets and managing high-performing sales teams.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.</li><li>Proficiency in using CRM systems and sales analytics tools.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li><li>Willingness to travel for business purposes as required.</li><li>Fluency in English and Hindi, with the ability to communicate effectively with customers and colleagues.</li></ul><h4>Experience Level</h4>Mid Level

Sales Manager

Portfolio Manager-Consumer Durables-Recovery AreaDescription for Internal Candidates le  · Graduate · Min 2 – 5 years of experience in collections. · Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed

Financial Advisor

Customer Assistance Manager-CREDIT CARD Hardship Assistance UnitWe are seeking a compassionate and skilled professional to manage our Credit Card Hardship Assistance Unit. The primary goal is to provide personalized support to customers experiencing financial hardships, ensuring they receive the necessary assistance and guidance. This role involves collaborating with various teams to develop and implement effective strategies for debt management and financial recovery.
<ul><li> Lead and mentor a team of customer assistance officers, fostering a supportive and empathetic work environment.</li><li> Handle complex customer inquiries and complaints, offering creative solutions and ensuring a positive customer experience.</li><li> Develop and implement strategies to assist customers in financial distress, including debt restructuring plans and personalized repayment options.</li><li> Collaborate with legal and compliance teams to ensure all assistance programs adhere to regulatory requirements and bank policies.</li><li> Monitor and analyze customer feedback to identify trends and areas for improvement in hardship assistance programs.</li><li> Stay updated on industry trends and best practices in customer assistance and financial hardship management.</li><li> Conduct regular performance reviews and provide constructive feedback to team members, promoting professional development.</li><li> Ensure the unit's operations align with the bank's values and mission, maintaining a high standard of customer service.</li><li> Build and maintain strong relationships with internal stakeholders, including credit card operations, collections, and legal teams.</li></ul><ul><li> A bachelor's degree in business administration, finance, or a related field is preferred.</li><li> Minimum 5 years of experience in customer assistance or a similar role, with a proven track record of successful leadership.</li><li> Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers.</li><li> Strong problem-solving and analytical skills, capable of developing creative solutions for complex financial situations.</li><li> Proficiency in Microsoft Office suite, particularly Excel, for data analysis and report generation.</li><li> Familiarity with banking regulations and compliance standards, especially those related to credit cards and financial hardship.</li><li> Emotional intelligence and the ability to remain calm and empathetic when dealing with customers in distress.</li><li> Strong organizational skills and the ability to manage multiple tasks and priorities effectively.</li><li> Willingness to continuously learn and adapt to industry changes and best practices in customer assistance.</li><li> A proactive and solution-oriented mindset, with a passion for helping others and making a positive impact.</li></ul><h4>Experience Level</h4>Mid Level

Asst Product Sales Manager-BRANCH BANKING-POS (Point of Sale)As an Assistant Product Sales Manager in the Merchant Acquiring vertical, you will play a pivotal role in expanding the bank’s digital payment ecosystem by sourcing and onboarding merchants for POS/EDC terminals and Bharat QR solutions. This role demands a proactive sales professional who can work closely with branch teams, identify market opportunities, and deliver customized payment solutions to merchants. You will be responsible for driving business growth through lead generation, client acquisition, and relationship management. The role involves understanding merchant needs, negotiating pricing, ensuring compliance with KYC norms, and maintaining high service standards. You will also be expected to generate performance reports, analyze sales trends, and contribute to strategic initiatives that enhance revenue and client retention. This position offers a dynamic work environment with opportunities to collaborate across teams, engage with diverse clients, and contribute to the bank’s digital transformation journey.
Source merchants in the local market for POS/EDC terminals and Bharat QR solutions. Collaborate with mapped branches and sales teams for lead generation and closure. Meet prospective clients, understand their needs, negotiate pricing, and complete onboarding documentation (AOFs). Independently generate leads through references and proactively close sales. Ensure thorough understanding and adherence to KYC, costing, pricing, and subvention guidelines. Prepare and analyze performance reports to identify gaps and opportunities. Drive top-line revenue growth through strategic merchant engagement. Retain and grow client portfolios by building strong relationships and delivering value-added services.<h4>Experience Level</h4>Mid Level

Senior Product Manager

Elite Relationship Manager-Household-BRANCH BANKING-Relationship ManagementWe are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service.
Develop and expand relationships with High Net Worth customers for liabilities and commercial assets
Ensure high levels of customer service and adherence to bank policies
Cross-sell a wide range of banking products to deepen client engagement
Educate clients about new products and enhancements to strengthen relationships
Plan and execute targeted sales initiatives and client engagement events
Collaborate with group companies to offer integrated financial solutions
Maintain detailed records of client interactions and relationship history
Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Assistant Relationship Manager

Service Relationship Manager - WC-SALARIED PL AND WORKING CAPITAL-Sales<ul><li>Handling and managing client service request.</li><li>Taking care of portfolio hygiene including timely updating of stock insurance, client statement request, stock audit etc</li><li>Monitoring PDD MIS and taking care of timely closure of PDD’s.</li><li>Day to day other service related activities i.e. URC updating, WCDL disbursement tracking, WCDL maturity tracking and following up with respective RM’s for same.</li><li>Overdue renewal tracking and following up with RM to get it update timely.</li><li>HO monitoring activities etc </li></ul>

Client Relationship Executive

Team Sales Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches OperationsThe Team Sales Manager will be responsible for leading the sales team in the AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE) department. They will oversee marketing branches operations and ensure effective sales strategies are implemented. The role involves driving sales growth and achieving targets through effective team management and collaboration.

Sales Team Leader

Premier Acquisition Manager-Business Banking-Sales-SalesThe Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value Current Account (CA) customers and driving business banking product penetration. The role involves sourcing new-to-bank customers, building family banking relationships, and generating revenue through cross-sell and third-party products. The candidate should have strong customer orientation, high energy levels, and prior experience in sourcing and managing business banking clients.

Acquisition Manager

Business Relationship Manager - SBE-Small Business Enterprise-Sales• To understand clients business &amp; provide appropriate working capital solutions across Fund/ non Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc. • Work closely with Branch Banking teams for new customer addition. • To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade Finance for the primary Relationship &amp; Group companies. • To build relationships with key persons (CFOs/ promoters) in the target segments &amp; build client trust &amp; confidence. • Focus to continually increase the Book size and profitability of the assigned portfolio. To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships. • To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; Augment the presence and penetration of the Kotak brand in the target market Maintain high caliber client service. • Improve efficiency by monitoring &amp; overseeing continuous improvement of processes constantly have a rapport with the operating units to customize and develop solutions
Understand client businesses and provide appropriate working capital solutions across fund/non-fund based products. Collaborate with branch banking teams for new customer acquisition. Cross-sell products such as Current Accounts, Term Deposits, Transaction Banking, and Trade Finance to primary and group companies. Build and maintain relationships with key client stakeholders (CFOs, promoters). Increase book size and profitability of the assigned portfolio. Analyze client business models, trade activities, and cash flows to identify growth opportunities. Monitor competitive landscape and enhance Kotak’s brand presence in target segments. Ensure high-quality client service and timely resolution of queries. Drive process improvements and coordinate with operating units to develop customized solutions.<h4>Experience Level</h4>Mid Level

Relationship Manager-Bharat Business-Bharat Business Loans-SalesThe Relationship Manager – LAP &amp; Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention. Key Responsibilities:·       Business Development:o   Source new clients through market visits, channel partners, and referrals.o   Promote LAP and affordable home loan products in the assigned territory.o   Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners.·       Customer Relationship Management:o   Manage customer lifecycle from lead generation to loan disbursement.o   Handle client queries and ensure timely resolution.o   Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals.·       Credit Assessment:o   Conduct initial credit evaluation and financial analysis of customers.o   Ensure compliance with company’s risk policy and documentation standards.o   Liaise with credit and operations teams to ensure smooth processing and disbursement of loans.·       Sales Target Achievement:o   Achieve monthly and quarterly sales targets for LAP and affordable loans.o   Monitor performance and proactively take corrective actions to ensure goals are met.·       Market Intelligence:o   Keep abreast of market trends, competitor products, and pricing strategies.o   Provide feedback and insights to the product and marketing teams.Skills Required:·       Strong interpersonal and communication skills·       Proven sales and negotiation abilities·       Customer-centric mindset·       Ability to work independently and in a teamGood knowledge of financial documents and credit underwriting

Software Engineering II-SUPPORT SERVICES-Applications-CTBJob Title: SDE-2/3Location: Mumbai/Bangalore/HyderabadExperience range: 3 to 12 years  What we offer:Our mission is simple – Building trust. Our customer's trust in us is not merely about the safety of their assets but also about how dependable our digital offerings are. That’s why, we at Kotak Group are dedicated to transforming banking by imbibing a technology-first approach in everything we do, with an aim to enhance customer experience by providing superior banking services. We welcome and invite the best technological minds in the country to come join us in our mission to make banking seamless and swift. Here, we promise you meaningful work that positively impacts the lives of many. What we ask for:<ol><li>Design, develop and implement software solutions. Solve business problems through innovation and engineering practices. </li><li>Involved in all aspects of the Software Development Lifecycle (SDLC) including analyzing requirements, incorporating architectural standards into application design specifications, documenting application specifications, translating technical requirements into programmed application modules, and developing or enhancing software application modules. </li><li>Identify or troubleshoot application code-related issues. </li><li>Take active role in code reviews to ensure solutions are aligned to pre- defined architectural specifications. </li><li>Assist with design reviews by recommending ways to incorporate requirements into designs and information or data flows. </li><li>Participate in project planning sessions with project managers, business analysts, and team members to analyze business requirements and outline proposed solutions.</li></ol> Qualifications:<ol><li>Should have strong technical background in JAVA, J2EE or Python, Spring stack</li><li>Well versed with OOP’s concept and design patterns</li><li>Good understanding of data structure and algorithms</li><li>Strong experience with Database systems like RDBMS (PostgreSQL, Oracle etc.) and NoSQL (Dynamo, MongoDB etc.)</li><li>Experience in building Microservices and knowledge of workflow orchestration with Camunda or Temporal</li><li>Knowledge of docker and containerization.</li><li>Should have good experience in using messaging platforms like Kafka, RabbitMQ, etc.</li><li>Knowledge in CI/CD Pipeline and Dev Ops tools</li><li>Knowledge in Cloud Services such as AWS or Azure</li><li>Should be familiar with Domain Driven Design</li><li>Passionate and having depth knowledge in agile, Kanban process </li><li>Should be able to communicate effectively with stakeholders</li><li>Manage scope, timelines, quality, goals and deliverables that supports business</li><li>Good communications skills</li><li>Prior work experience in the product engineering/development. </li><li>Good to have prior experience in Indian Banking segment and/or Fintech. </li></ol>   Education background:  Bachelor’s degree in Computer Science, Information Technology or related field of study Good to have Certifications <ul><li>Java Certified Developer </li><li>AWS Developer or Solution Architect </li></ul> Experience range required  3-12 Years

Software Engineer 1

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Kotak Mahindra Bank Jobs - 2784 Verified Vacancies

Gold Loan Executive

Customer Support Manager

Relationship Manager

Sales Manager

Financial Advisor

Customer Support Manager

Senior Product Manager

Assistant Relationship Manager

Client Relationship Executive

Sales Team Leader

Acquisition Manager

Assistant Relationship Manager

Relationship Manager

Software Engineer 1