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Kotak Mahindra Bank

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Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Manage cash and non-cash transactions efficiently and accurately Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing Provide general banking information and resolve customer queries promptly Maintain high standards of speed and accuracy in all transactional processes Identify and promote cross-selling opportunities for other banking products and services Ensure a positive and professional customer experience to foster loyalty and referrals<h4>Experience Level</h4>Entry Level

Senior Service Associate

Elite Relationship Manager-Household-BRANCH BANKING-Relationship ManagementWe are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service.
Develop and expand relationships with High Net Worth customers for liabilities and commercial assets
Ensure high levels of customer service and adherence to bank policies
Cross-sell a wide range of banking products to deepen client engagement
Educate clients about new products and enhancements to strengthen relationships
Plan and execute targeted sales initiatives and client engagement events
Collaborate with group companies to offer integrated financial solutions
Maintain detailed records of client interactions and relationship history
Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Assistant Relationship Manager

Platinum Relationship Manager-Household-BRANCH BANKING-Branch BankingWe are looking for a highly driven and customer-centric Platinum Relationship Manager to manage and grow relationships with High Net Worth (HNW) households. This role involves acquiring new clients, deepening existing relationships, and offering comprehensive banking solutions across liabilities, commercial assets, and third-party products. The ideal candidate will be self-motivated, energetic, and passionate about delivering personalized banking experiences.
Develop and expand relationships with High Net Worth households for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products and services to deepen client engagement Educate clients about new products and enhancements to strengthen relationships Plan and execute targeted sales initiatives and client engagement events Collaborate with group companies to offer integrated financial solutions Maintain detailed records of client interactions and relationship history Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Retail Relationship Manager

Acquisition Manager-Business Banking-RL SALES-SalesThe Acquisition Manager – Business Banking is responsible for driving the growth of the deposit base and cross-selling financial products to business banking customers. This role involves managing branch operations, ensuring regulatory compliance, and achieving profitability targets. The ideal candidate will have strong sales experience in retail liabilities, leadership capabilities, and a deep understanding of financial markets and instruments.
Enhance the deposit pool by acquiring and managing business banking customers. Drive cross-selling of non-deposit products including mutual funds, insurance, and other third-party offerings. Generate fee income through effective product penetration and customer engagement. Promote and sell business banking solutions such as CMS, POS, and other transaction services. Ensure high standards of customer service and operational delivery at the branch. Oversee branch administration and ensure adherence to regulatory and compliance norms. Manage productivity and morale of branch team members to achieve business objectives. Take ownership of branch profitability, break-even, and P&amp;L performance. Liaise with product, marketing, and support teams for service enhancements and new product initiatives.<h4>Experience Level</h4>Mid Level

Acquisition Manager

Elite Relationship Manager-Business Banking -Branch Banking-Branch BankingWe are seeking a highly motivated and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have a strong understanding of trade finance, commercial lending, and investment products, along with a passion for delivering exceptional customer service.
Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and compliance with bank policies Cross-sell a wide range of banking products to deepen client engagement Inform clients about new products and enhancements to strengthen relationships Plan and execute targeted sales initiatives and client engagement events Collaborate with group companies to offer integrated financial solutions Maintain detailed records of client interactions and relationship history Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Relationship Manager-Affluent-Priority-Regional salesAs a Relationship Manager in the Affluent Priority segment of Business Banking, you will be responsible for acquiring and managing high-net-worth individual (HNI) clients. This role demands a deep understanding of client needs, strong financial acumen, and the ability to offer tailored banking solutions across liabilities, assets, and investment products. You will be expected to build long-term relationships, drive revenue growth, and enhance client engagement through personalized service and strategic portfolio management. You will work closely with internal stakeholders to ensure seamless service delivery and maintain high standards of compliance and customer satisfaction. The role also involves conducting regular portfolio reviews, identifying cross-sell opportunities, and organizing client engagement initiatives to strengthen relationships and increase wallet share. This is a high-impact role that combines sales, relationship management, and advisory capabilities, offering a dynamic career path in the bank’s premium customer segment.
Acquire new HNI clients and expand existing relationships through strategic sales planning and execution.
Conduct in-depth profiling of clients to understand their financial needs and offer tailored solutions.
Drive business across liabilities, assets, and fee-based products to enhance relationship value and revenue.
Perform regular portfolio reviews and present investment options aligned with client goals.
Maintain consistent client engagement through weekly/monthly calls and meetings.
Resolve client queries within defined turnaround times to ensure satisfaction and loyalty.
Collaborate with internal teams to ensure seamless service delivery and client onboarding.
Organize and participate in special sales initiatives, client events, and engagement activities.
Ensure strict adherence to bank policies and regulatory guidelines in all client interactions.
Continuously identify opportunities for cross-selling and upselling to increase wallet share and client stickiness.<h4>Experience Level</h4>Mid Level

Relationship Manager

Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches OperationsWe are seeking a high-energy and self-motivated Relationship Manager – Agri-Finance to drive business in the Tractor Loans and Retail segment. The role involves sourcing working capital loans for Agri-related industries, food processing units, and MSMEs, while ensuring quality portfolio growth and customer satisfaction. The ideal candidate should possess strong interpersonal skills, financial acumen, and a deep understanding of local markets and customer needs. This is a field-intensive role (80% field, 20% office) requiring strong networking, negotiation, and follow-up capabilities. Candidates must be tech-savvy and committed to delivering results with speed, scale, and skill.
Source working capital loans for Agri-related, food processing, and MSME industries Ensure monthly disbursements with ticket sizes ranging from ₹2 crore to ₹25 crore Achieve a minimum of 3 new cases per month and meet at least 2 new leads daily Build and manage relationships with CAs, financial consultants, DMAs, and Kotak Bank branches Collaborate with internal teams (credit, trade finance, CMS, treasury, legal, operations) for seamless service delivery Maintain strong follow-up and ensure timely resolution of customer requirements and complaints Understand and evaluate financial documents including balance sheets and P&amp;L statements Leverage knowledge of property/legal aspects for mortgage-based lending Maintain accurate documentation and reporting of business activities Operate with the mantra of “Speed, Scale, and Skill” in all business efforts<h4>Experience Level</h4>Mid Level

Deputy Manager Finance

Manager - Corporate Employee Solutions-Corporate Employee Solutions-Regional salesJob Description :- <ul><li>Acquire new Corporate relationships </li><li>Oversee a portfolio of assigned corporates </li><li>Maintain highest level of relationship with the Corporate and key decision maker/s (KDMs)</li><li>Develop new business from existing clients and actively seek new cross sell opportunities</li><li>Operating as the lead point of contact for any and all matters specific to employees of corporates mapped</li><li>Taking care of Salary processing for acquired/assigned  Corporates</li><li>Adhere to KYC guidelines and Bank process’ as laid down from time to time</li></ul>Job Requirement :- <ul><li>Local candidates must have minimum 1-2 years experience into corporate salary with field sales and maximum age up to 32 years. </li></ul> <h4>Experience Level</h4>Mid Level

IT Recruitment Manager

Branch Relationship Manager - Business Development - BRANCH BANKING - Branch BankingWe are seeking a driven and customer-focused Branch Relationship Manager to lead business development efforts at the branch level. The role involves acquiring new customers, deepening existing relationships, and driving sales of retail liabilities and third-party products. The ideal candidate will be energetic, goal-oriented, and passionate about delivering exceptional customer service while achieving business targets.
Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance Source high-value CASA customers and build comprehensive family banking relationships Acquire new-to-bank customers through personal efforts and acquisition channels Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day Upgrade customers from lower product categories to premium offerings Deliver excellent customer service and maintain long-term relationships<h4>Experience Level</h4>Mid Level

Branch Relationship Manager

Asst Product Sales Manager - Branch Banking - POS (Point of Sale)As an Assistant Product Sales Manager in the Merchant Acquiring vertical, you will play a pivotal role in expanding the bank’s digital payment ecosystem by sourcing and onboarding merchants for POS/EDC terminals and Bharat QR solutions. This role demands a proactive sales professional who can work closely with branch teams, identify market opportunities, and deliver customized payment solutions to merchants. You will be responsible for driving business growth through lead generation, client acquisition, and relationship management. The role involves understanding merchant needs, negotiating pricing, ensuring compliance with KYC norms, and maintaining high service standards. You will also be expected to generate performance reports, analyze sales trends, and contribute to strategic initiatives that enhance revenue and client retention. This position offers a dynamic work environment with opportunities to collaborate across teams, engage with diverse clients, and contribute to the bank’s digital transformation journey.
Source merchants in the local market for POS/EDC terminals and Bharat QR solutions.
Collaborate with mapped branches and sales teams for lead generation and closure.
Meet prospective clients, understand their needs, negotiate pricing, and complete onboarding documentation (AOFs).
Independently generate leads through references and proactively close sales.
Ensure thorough understanding and adherence to KYC, costing, pricing, and subvention guidelines.
Prepare and analyze performance reports to identify gaps and opportunities.
Drive top-line revenue growth through strategic merchant engagement.
Retain and grow client portfolios by building strong relationships and delivering value-added services.<h4>Experience Level</h4>Mid Level

Senior Product Manager

Business Relationship Manager - SBE-Small Business Enterprise-Sales• To understand clients business &amp; provide appropriate working capital solutions across Fund/ non Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc. • Work closely with Branch Banking teams for new customer addition. • To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade Finance for the primary Relationship &amp; Group companies. • To build relationships with key persons (CFOs/ promoters) in the target segments &amp; build client trust &amp; confidence. • Focus to continually increase the Book size and profitability of the assigned portfolio. To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships. • To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; Augment the presence and penetration of the Kotak brand in the target market Maintain high caliber client service. • Improve efficiency by monitoring &amp; overseeing continuous improvement of processes constantly have a rapport with the operating units to customize and develop solutions
Understand client businesses and provide appropriate working capital solutions across fund/non-fund based products.
Collaborate with branch banking teams for new customer acquisition.
Cross-sell products such as Current Accounts, Term Deposits, Transaction Banking, and Trade Finance to primary and group companies.
Build and maintain relationships with key client stakeholders (CFOs, promoters).
Increase book size and profitability of the assigned portfolio.
Analyze client business models, trade activities, and cash flows to identify growth opportunities.
Monitor competitive landscape and enhance Kotak’s brand presence in target segments.
Ensure high-quality client service and timely resolution of queries.
Drive process improvements and coordinate with operating units to develop customized solutions.<h4>Experience Level</h4>Mid Level

Branch Manager-BRANCH BANKING-Branch BankingBranch Manager 




Department
Retail Liabilities – Branch Banking


Location
 


Position Grade
 




  Job Role:     <ul><li>Achieving Business Objectives for the Branch in terms of Value, Productivity, &amp; Volume Metrics.</li><li>Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels.</li><li>Mentor Sales &amp; Operations’ Teams.</li><li>Responsible for YoY Deliverables &amp; Growth of Fee &amp; Non-Fee Income based Products.</li><li>Enhancements of Standards of Service Delivery / Customer Service.</li><li>Manage Complete Branch Administration &amp; Regulatory Compliance.</li><li>Enhance Overall Product Sales by ways of Basket Growth.</li><li>Ensuring Quality Parameters across Service Span and Other Deliverables.</li><li>Manage Overall Productivity &amp; Moral of Branch Personnel.</li></ul>      <ul><li>Graduation is Mandatory, Preferred PG / MBA.</li><li>Relevant Experience of in Team Handling, thorough Understanding of Banking.</li><li>Proven Branch Management Experience, as a Bank Manager or Similar Role.</li><li>Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills.</li><li>Familiarity with Banking Industry Rules &amp; Regulations.</li><li>Result Driven, Customer Focused and Ability to meet Allotted Targets.</li><li>Knowledge of Modern Management Techniques &amp; Best Practices in Business Administration preferred.</li></ul><h4>Experience Level</h4>Mid Level

Branch Manager

Relationship Manager-SARAL LOANS-Marketing Branches OperationsWe are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in financial services or banking.
Handle customer service tasks including account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment products through cross-selling and referrals. Enhance customer value by offering relevant financial solutions beyond their stated needs. Support relationship managers handling HNI clients and ensure low attrition rates. Maintain a balance between service excellence and sales performance.<h4>Experience Level</h4>Mid Level

Relationship Officer-SBE-Small Business Enterprise-SalesRole: Relationship Officer- SBEGrade- E0 Job Description  <ul><li>Assisting team in day to day tasks and coordinating with RMs for activities related to business. </li><li>Document collection from client and to ensure completion of all the documents along with signatures and stamps. </li><li>To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass.</li><li>Coordinating with the internal teams for documentation to ensure smooth processing of client transactions.</li><li>To understand clients business &amp; provide appropriate working capital and business loan solutions.</li><li>Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc.</li><li>Work closely with Branch Banking teams for new customer addition. </li><li>To ensure smooth onboarding of the client and catering to client requirements.</li><li>Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement. </li><li>To coordinate with RMs for business related activities and also help in cross sell</li><li>Calling active clients to encourage them to take up new facilities and products. </li><li>Addressing client’s uncertainties, grievances and suggestions on time.</li><li>Communicating requests and acceptances of offers to our sales team for closing. </li><li>Recording all successful and unsuccessful attempts to close sale. </li><li>Keep up quality service by adhering to organizational guidelines. </li><li>To be updated about the latest product offerings and offers</li><li>To understand clients business &amp; provide appropriate working capital solutions across Fund/ non Fund based products.   </li><li>To penetrate client with various products for the primary Relationship &amp; Group companies.   </li><li>To build relationships with key persons in the target segments &amp; build client trust &amp; confidence.   </li><li>Focus to continually increase the Book size and profitability of the assigned portfolio.   </li><li>To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.   </li><li>To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; Augment the presence and penetration of the Kotak brand in the target market   </li><li>Maintain high caliber client service.   </li><li>Improve efficiency by monitoring &amp; overseeing continuous improvement of processes   </li><li>Constantly have a rapport with the operating units to customize and develop solutions  </li></ul> Job requirements:  <ul><li>Passionate to do sales</li><li>Go Getter Attitude </li><li>Strong Customer Orientation </li><li>Self-Motivated </li><li>Good relationship Management</li><li>Good communication </li><li>Good convincing &amp; influencing skills</li><li>Graduation is a must</li></ul>

Relationship Officer

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Kotak Mahindra Bank Jobs - 2329 Verified Vacancies

Senior Service Associate

Assistant Relationship Manager

Retail Relationship Manager

Acquisition Manager

Assistant Relationship Manager

Relationship Manager

Deputy Manager Finance

IT Recruitment Manager

Branch Relationship Manager

Senior Product Manager

Assistant Relationship Manager

Branch Manager

Relationship Manager

Relationship Officer