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Kotak Mahindra Bank

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Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Senior Service Associate

Branch Acquisition Officer-BRANCH BANKING-Branch BankingDescription – External  <blockquote>
 ·         To source customers for Current Account, Savings Account Products of the bank. Customers   to be sourced from individuals, small businesses, trusts, associations, societies, corporates.
</blockquote>                          Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through Process. <blockquote>
  
</blockquote> Qualifications – External <blockquote>
 Post-graduate or graduate with appropriate experience (at east 1 year experience in liabilities sales preferred)
</blockquote>  <blockquote>
 ·         Hardcore sales mentality. Primary motivation from achievement of targets. A hunter by orientation.
</blockquote>  <blockquote>
 ·         Should be well groomed and presentable with ambassadorship qualities
</blockquote>

Acquisition Manager

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches OperationsWe are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.
Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of customer service and satisfaction Cross-sell other banking products such as CASA, insurance, and investment products Ensure compliance with internal policies, audit norms, and regulatory guidelines Maintain accurate records of customer interactions and loan documentation Collaborate with branch teams to ensure seamless operations and customer experience<h4>Experience Level</h4>Mid Level

Gold Loan Executive

Branch Operations Manager-BRANCH BANKING-ServiceWe are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiencesAcquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Branch Operations Manager

MIS - Co-ordinator-BRANCH BANKING-Program & MIS- Responsible for managing Management Information Systems (MIS) related to branch banking operations.
- Coordinates data collection, analysis, and reporting to support branch banking programs.
- Ensures accuracy and timeliness of MIS reports to aid decision-making.
- Acts as a liaison between branch operations and program management teams.
- Requires good organizational skills and understanding of banking processes.
- Role involves working closely with branch staff and program managers to streamline reporting.
- Supports operational efficiency by maintaining data integrity and facilitating communication.
- Suitable for candidates with experience or interest in banking MIS and program coordination.
- May involve handling confidential banking data and ensuring compliance with internal standards.
- Requires attention to detail and ability to work in a structured banking environment.

MIS Coordinator

Operations Team Member-Capital Market Operation-Fund AccountingThe Operations Team Member will be responsible for supporting Capital Market Operations with a focus on Fund Accounting. The role involves working in Mumbai and contributing to the efficient functioning of the team.

Operations Associate

Premier Acquisition Manager-Sales-SalesThe Premier Acquisition Manager is responsible for acquiring and managing relationships with High Net-Worth Individuals (HNIs) for retail loan products. The role focuses on building a strong CASA (Current Account Savings Account) book, selling third-party products (TPP), and generating revenue through high-value customer engagement. The candidate should possess strong coordination skills, a customer-centric approach, and prior experience in portfolio management.

Sky Service Escalation Redressal - RM-Sky Channel-Contact Centre InboundThe Sky Service Escalation Redressal role involves handling customer escalations and providing redressal solutions. The position is based in Thane, Maharashtra, India.

Service Desk Associate

Relationship Manager-COMMERCIAL VEHICLE-Marketing Branches OperationsWe are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in financial services or banking, with a strong focus on customer engagement and sales performance.
Handle customer service tasks such as account opening, DMAT services, and grievance resolution.
Educate customers on product features and assist with service requests like cheque book issuance.
Achieve sales targets for bank and investment products through cross-selling and referrals.
Enhance customer value by offering relevant financial solutions beyond their stated needs.
Support relationship managers handling HNI clients and ensure low attrition rates.
Acquire new customers through referrals and deliver high-quality service.<h4>Experience Level</h4>Mid Level

Relationship Manager

Manager-Corporate Employee Solutions-CORPORATE EMPLOYEE SOLUTIONS-Relationship ManagerAs a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling financial products, and ensuring high standards of service delivery across mapped branches. This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders. You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance. The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement.
Drive enhancement of the deposit pool from corporate employees and mapped customers. Ensure consistent delivery of high-quality service standards across branches. Promote and achieve cross-selling targets for non-deposit products including: Mutual Funds (MF) Insurance products Generate fee income through strategic product offerings and customer engagement. Oversee branch administration and ensure operational efficiency. Ensure full compliance with regulatory and internal guidelines. Manage team productivity and foster a positive work environment. Take ownership of branch-level profitability and break-even performance. Liaise with product management, marketing, and other verticals for product development and service enhancements. Monitor service delivery and resolve customer queries within defined turnaround times (TAT). Maintain high levels of customer satisfaction and retention through proactive relationship management.<h4>Experience Level</h4>Mid Level

Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Retail SalesWe are seeking a dynamic and results-driven Relationship Manager to lead retail sales initiatives in the AGRI-FIN and Tractor Loans segment. The ideal candidate will have a strong background in banking, particularly in retail liabilities, and a proven track record in sales and customer relationship management. This role involves enhancing the deposit pool, cross-selling financial products, and ensuring regulatory compliance while driving branch profitability and team productivity.
Sales &amp; Business Development

Enhance the deposit pool from existing and new customers.
Drive sales of non-deposit products including Mutual Funds and Insurance.
Achieve cross-selling targets progressively across product categories.
Generate fee income through strategic product placement.
Customer Relationship Management

Deliver high standards of customer service and ensure customer satisfaction.
Liaise with internal teams to ensure seamless customer service and delight.
Act as a key point of contact for high-value clients in the AGRI-FIN and Tractor Loans segment.
Branch Operations &amp; Compliance

Oversee branch administration and ensure adherence to regulatory compliance.
Manage overall productivity and morale of branch team members.
Ensure the branch meets its break-even targets and contributes positively to the P&amp;L.
Strategic Collaboration

Work closely with product management, marketing, and other verticals for new product development and service enhancements.
Contribute to sales initiatives and tactical planning.
Leadership &amp; Team Management

Demonstrate strong leadership skills with a tactical focus.
Balance strategic thinking with execution (Thinker:Doer ratio of 40:60).
Foster a collaborative and performance-driven team culture.<h4>Experience Level</h4>Mid Level

Customer Service Executive-SUPPORT SERVICES-Customer Service<table><tbody><tr><td>Customer Service Manager - Support Services-Customer Service</td><td> </td></tr></tbody></table>Job RoleEnd to End Resolution of  Requests / Complaints , escalations received from the customers , regulators and senior  Management with quality communication within the defined Turn around time.  Preparing weekly ,Fortnight and Monthly MIS  Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.    Job Requirements  Graduate Excellent written and oral communication skillsEye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets  will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectivelyStrong interpersonal Skills  Knowledge of systems like Siebel, Core

Customer Service Executive

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail SalesWe are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer-centric approach to drive business growth.

Operations Team Member-RL OPERATIONS-RPC OperationsJob Role:  Manage Day to-day Operational Activities of Customer Deliverables like Debit card / Credit Card / Cheque book etc…  Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors.  Ensure TAT for all the activities &amp; experience in leading a team operations.  To handle escalations in operations.   Reconciliation of processing data on a day-to-day basis.   Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues.   Continuously work on improvements &amp; error reduction thru regular analysis.   Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc.   Take up any other assignments as conveyed by seniors from time to time.   Very good command on MS-office (Word, Excel, PowerPoint, etc.)  Should have built and worked on SOP’s, BRD, and operational risk matrices for the team  Excellent project, analytical, execution skills &amp; effective communication skills  Should be able to drive efficiency and an error free ops organization.      Job Requirements:  Be flexible to the work timings as the role demands.  Should be fast and accurate with excellent written and oral communication skills.   Should be a strong team player and demonstrate excellent team work.   High commitment to work   Willingness to work late hours /work in staggered working arrangement, in case the same is required.

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Kotak Mahindra Bank Jobs - 1390 Verified Vacancies

Senior Service Associate

Acquisition Manager

Gold Loan Executive

Branch Operations Manager

MIS Coordinator

Operations Associate

Acquisition Manager

Service Desk Associate

Relationship Manager

Relationship Manager

Relationship Manager

Customer Service Executive

Relationship Manager

Operations Associate