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Kotak Mahindra Bank

Anywhere in India

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Team Member-Digital initiatives-Digital Banking-Net & Mobile Banking HO TeamDevelop and execute a Mobile banking channel strategy that positions Bank’s Mobile Banking business in a leading stance in the marketplace. <ul><li>Review existing mobile banking offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities</li><li>Proactively scans the environment in the development and implementation of new mobile banking products and services </li><li> Identify and evaluate potential revenue opportunities for the usage of various products for the MB channel </li><li>Liaise actively with various business /product owners or external partners to help deliver Mobile Banking products to our customers in the most efficient, cost effective and a simplistic way using appropriate technology </li><li>Maintain and track usage, uptimes, faults, towards ensuring that the MB channel is available 24/7/365 </li><li>Ensure the maintenance of operational efficiency and risk &amp; control framework as per operational procedure guidelines. </li><li>Communicates status of projects and serious issues to Senior Management, and proactively recommends work-arounds and viable solutions to improve customer experience around the use of Mobile Banking</li><li>Engagement and timely closures of proposal/ plans / designs with internal and external stakeholders w.r.t new solutions/ use cases</li><li>Completely own the assigned product including research, conceptualization, acquisition, adoption, engagement and customer experience.</li><li>Design innovative and elegant solutions for complex workflows. Create things that people will love and talk about.</li><li>Develop wireframes, user stories, customer journeys, behavioral specifications and personas. Create business case to justify the proposed investment.</li><li> Review Test Plans in Mobile Banking projects</li><li>Work with Internal customers to resolve their issues, identify opportunities for automation to minimize manual intervention</li></ul><ul><li>Supporting business in case of live issues by coordinating with technology and getting it resolved in the expected TAT</li><li>Working with multiple delivery and business partner teams</li><li>Review User Guides and train users on newly developed Systems  </li><li>Provide inputs to process team while preparing processes related to systems</li><li>Maintain Timely &amp; Accurate MIS and Reporting.</li><li>Knowledge of entire project SDLC and active involvement in projects from requirement documentation to post production support</li></ul>

Bank Teller

Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Senior Service Associate

Premier Acquisition Manager-Sales-SalesThe Premier Acquisition Manager is responsible for acquiring and managing relationships with High Net-Worth Individuals (HNIs) for retail loan products. The role focuses on building a strong CASA (Current Account Savings Account) book, selling third-party products (TPP), and generating revenue through high-value customer engagement. The candidate should possess strong coordination skills, a customer-centric approach, and prior experience in portfolio management.

Acquisition Manager

Sky Service Distribution - RM-Sky Channel-Contact Centre InboundAttend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.

Relationship Manager

Team Member-IT Apps CTBSUPPORT SERVICES -Applications-CTB<table><tbody><tr><td><ul><li><ul><li><ul><li> </li></ul> </li><li>Role</li></ul> </li></ul>                     </td><td>  <ul><li>Person will be responsible for BAU of DR Operations</li><li>Ready to work in a Shifts as per requirement.</li><li>Coordinate and participate in all IT DR testing to ensure timely recovery capability in the event of a disaster and sanity testing</li><li>Preparing IT DR Plan testing schedule and oversee the coordination of testing processes and resources also ensure the IT DR Plan is being followed up for mentioned RPO/RTO.</li><li>Audit handling and data collection, report preparation for different audits (Internal, External and RBI).</li><li>Preparing and updating documentation for DR Operations role on periodic basis </li><li>Coordinating and Root Cause Analysis for all DR Incident during recovery exercises.</li></ul> </td></tr><tr><td>   Job Requirements Skills/Knowledge prerequisites </td><td>  <ul><li>Knowledge of IT DR processes and RPO and RTO strategies</li><li>DR capability preparedness for application server, network and database systems within Recovery Time Objective RTO.</li><li>Experience in Testing DR environment for datacentre failover and failback Drill execution co-ordination, incident / issues tracking during drills.</li><li>Ensure to work along with identified DR vendors for integrating all the identified set of applications in DR Tool.</li><li>Align automation to meet the defined RTO/RPO by the management committee on the best effort basis</li><li>Work closely with Application, Network and Infrastructure teams to ensure our infra/network capacity is always up to the mark to cater to our growing DR requirements. If we are falling short of capacity, then raise a flag with relevant and management teams to get the issue addressed</li><li>Knowledge of current best practices and technologies and their DR applications</li><li>Excellent oral and written communication skills.</li><li>Resources should possess good Interpersonal skills</li></ul>   </td></tr><tr><td><ul><li><ul><li> </li></ul> </li></ul><ol><li><ol start="11"><li>Profile </li></ol> </li></ol><ul><li><ul><li> </li><li> </li></ul> </li></ul> </td><td><ul><li>Should have knowledge of DR Automation tool and Handling</li><li>Domain knowledge of managing DR Operations for reputed organization/Financial Institutes.</li><li>ISO-27001, ITIL process certification will be an added advantage.</li><li>Minimum 3+ Years’ experience in relevant role, IT.</li></ul> </td></tr><tr><td><ul><li><ul><li> </li></ul> </li></ul><ol><li><ol start="20"><li>Companies</li></ol> </li></ol><ul><li><ul><li> </li><li> </li></ul> </li></ul> </td><td>  <ul><li>Financial Institutes</li><li>Banks having DR Operations</li></ul> </td></tr></tbody></table>

Senior Technical Support Associate

Portfolio Relationship Manager - WC-SALARIED PL AND WORKING CAPITAL-SalesJob Role<ul><li>To understand clients business &amp; provide appropriate working capital solutions across Fund/ non-Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc.</li><li>To managed the mapped portfolio through regular meetings with the clients, to serve them, and to enhance the wallet share</li><li>Build a sustainable direct sourcing channel by working closely with DSAs, CAs, associations etc. for new customer acquisition. </li><li>To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade Finance for the primary Relationship &amp; Group companies.</li><li>To build relationships with key persons (CFOs/ promoters) in the target segments &amp; build client trust &amp; confidence. </li><li>Focus on continually increasing book size and profitability of the assigned portfolio.</li><li>To understand client business model, trade related activities, cash flows etc. and identify opportunities and grow client relationships. </li><li>To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; augment the presence and penetration of the Kotak brand in the target market </li><li>Maintain high caliber client service. </li><li>Improve efficiency by monitoring &amp; overseeing continuous improvement of processes </li><li>Share rapport with other operating units to customize and develop solutions</li><li>To ensure correct sourcing of clients is done and maintain high standard of hygiene parameters including managing risk/delinquency etc. </li></ul> Job Requirement<ul><li>Excellent written and oral communication skills </li><li>Experience: 2-3 years’ experience in the local market preferably some background in Sales &amp; Credit Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate &amp; fees.</li><li>Strong oral and written Communication</li><li>Relationship Management Skill </li><li>Good influencing skills </li><li>Job Knowledge- The candidate would need to handle Sales for a gamut of products like OD, CC, BG, LC, Imp/Exp limits etc. </li></ul>

Assistant Relationship Manager

Platinum Banker-Household-Outbound-Branch Banking-Relationship Management- Responsible for managing and growing relationships with high-value household customers through outbound branch banking activities.
- Focus on customer engagement, cross-selling, and retention within branch banking.
- Requires strong interpersonal and communication skills to effectively manage client portfolios.
- Involves outbound calls and branch visits to ensure customer satisfaction and business growth.
- Role demands knowledge of banking products and services tailored to premium customers.
- Emphasis on achieving sales targets and maintaining quality customer service standards.
- Candidate should be adept at handling financial products and understanding customer needs.
- Requires coordination with branch teams and other banking units for seamless service delivery.
- The position is client-facing and requires a professional approach to relationship management.
- Suitable for candidates with experience in banking sales or relationship management roles.

HO Acquisition Manager - Digital Sales-Digital Banking Kotak 811-Sales- Responsible for managing acquisition activities focused on digital sales and digital banking.
- Role involves driving customer acquisition strategies at the Head Office level.
- Requires understanding of digital banking products and sales processes.
- Involves coordination with sales teams to meet acquisition targets.
- Focus on leveraging digital channels for customer onboarding and engagement.
- Requires strong managerial and communication skills to lead acquisition efforts.
- Likely involves working closely with marketing and product teams to optimize digital sales.
- Candidate should be adept at analyzing market trends and customer behavior in digital banking.
- The role is strategic and operational, aimed at expanding the digital customer base.
- Requires ability to work in a commercial environment and manage multiple stakeholders.

Platinum Banker-Household-Outbound-Branch Banking-Relationship Management- The role is for a Platinum Banker focused on outbound household relationship management within branch banking.
- Responsibilities likely include managing high-value customer relationships, outbound sales or service calls, and branch-based client engagement.
- The position requires skills in customer relationship management, sales, and financial product knowledge.
- The role is based in Mumbai, specifically Goregoan East area.
- No explicit experience, education, or language requirements are mentioned.
- The job is within the banking and financial services sector, specifically in sales and business development.
- The candidate is expected to have experience given the seniority implied by 'Platinum Banker' and relationship management focus.
- No mention of shift timings, incentives, or perks is provided.

Branch Relationship Manager

HO Sales Manager - Digital Sales-Digital Banking Kotak 811-SalesJob Role-  ·       Responsible for  leading a large Sales Channel comprising of  Team Leaders and Sales.  ·       Executives and ensuring  Recruitment, Training, Retention and Mentoring of Sales teams.  ·       Experience in handling large team.  ·       Responsible for managing the leads and of that particular area and distributing among the team members.  ·       Ensuring the daily productivity of acquisition managers and customer satisfaction.  JOB Role-   Excellent written and oral communication skills  MBA/Graduate  Minimum work exp. – 4 years with 3 yrs. in team handling.

Sales Manager

Premier Acquisition Manager-RL SALES-SalesThe Premier Acquisition Manager is responsible for acquiring and managing relationships with High Net-Worth Individuals (HNIs) for retail loan products. The role focuses on building a strong CASA (Current Account Savings Account) book, selling third-party products (TPP), and generating revenue through high-value customer engagement. The candidate should possess strong coordination skills, a customer-centric approach, and prior experience in portfolio management.

Elite Banker-Household-Outbound-Branch Banking-Relationship Management- Responsible for managing outbound household banking relationships at the branch level.
- Focus on customer relationship management and banking product promotion.
- Role involves direct interaction with customers to enhance banking services and sales.
- Requires strong communication and interpersonal skills to handle outbound calls and branch banking activities.
- Candidate should be adept at managing customer portfolios and driving business growth through relationship management.
- The position is based in Ludhiana and involves branch banking operations.
- Suitable for candidates with experience in retail banking and customer engagement.
- Emphasis on outbound communication to existing or potential household banking clients.
- The role demands professionalism and a customer-centric approach to banking services.
- Ideal for candidates aiming to grow in branch banking and relationship management within the financial services sector.

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Kotak Mahindra Bank Jobs - 1204 Verified Vacancies

Bank Teller

Senior Service Associate

Acquisition Manager

Acquisition Manager

Relationship Manager

Senior Technical Support Associate

Assistant Relationship Manager

Relationship Manager

Acquisition Manager

Acquisition Manager

Branch Relationship Manager

Sales Manager

Acquisition Manager

Branch Relationship Manager