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Kotak Mahindra Bank

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Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Retail SalesWe are seeking a dynamic and results-driven Relationship Manager to lead retail sales initiatives in the AGRI-FIN and Tractor Loans segment. The ideal candidate will have a strong background in banking, particularly in retail liabilities, and a proven track record in sales and customer relationship management. This role involves enhancing the deposit pool, cross-selling financial products, and ensuring regulatory compliance while driving branch profitability and team productivity.
Sales &amp; Business Development

Enhance the deposit pool from existing and new customers.
Drive sales of non-deposit products including Mutual Funds and Insurance.
Achieve cross-selling targets progressively across product categories.
Generate fee income through strategic product placement.
Customer Relationship Management

Deliver high standards of customer service and ensure customer satisfaction.
Liaise with internal teams to ensure seamless customer service and delight.
Act as a key point of contact for high-value clients in the AGRI-FIN and Tractor Loans segment.
Branch Operations &amp; Compliance

Oversee branch administration and ensure adherence to regulatory compliance.
Manage overall productivity and morale of branch team members.
Ensure the branch meets its break-even targets and contributes positively to the P&amp;L.
Strategic Collaboration

Work closely with product management, marketing, and other verticals for new product development and service enhancements.
Contribute to sales initiatives and tactical planning.
Leadership &amp; Team Management

Demonstrate strong leadership skills with a tactical focus.
Balance strategic thinking with execution (Thinker:Doer ratio of 40:60).
Foster a collaborative and performance-driven team culture.<h4>Experience Level</h4>Mid Level

Relationship Manager

Platinum Relationship Manager-Household-BRANCH BANKING-Relationship ManagementWe are looking for a highly driven and customer-centric Platinum Relationship Manager to manage and grow relationships with High Net Worth (HNW) households. This role involves acquiring new clients, deepening existing relationships, and offering comprehensive banking solutions across liabilities, commercial assets, and third-party products. The ideal candidate will be self-motivated, energetic, and passionate about delivering personalized banking experiences.
Develop and expand relationships with High Net Worth households for liabilities and commercial assets
Ensure high levels of customer service and adherence to bank policies
Cross-sell a wide range of banking products and services to deepen client engagement
Educate clients about new products and enhancements to strengthen relationships
Plan and execute targeted sales initiatives and client engagement events
Collaborate with group companies to offer integrated financial solutions
Maintain detailed records of client interactions and relationship history
Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Retail Relationship Manager

Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Manage cash and non-cash transactions efficiently and accurately
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
Provide general banking information and resolve customer queries promptly
Maintain high standards of speed and accuracy in all transactional processes
Identify and promote cross-selling opportunities for other banking products and services
Ensure a positive and professional customer experience to foster loyalty and referrals<h4>Experience Level</h4>Entry Level

Senior Service Associate

Premier Acquisition Manager - Business Banking-RL Sales-SalesThe Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value Current Account (CA) customers and driving business banking product penetration. The role involves sourcing new-to-bank customers, building family banking relationships, and generating revenue through cross-sell and third-party products. The candidate should have strong customer orientation, high energy levels, and prior experience in sourcing and managing business banking clients.
Achieve business objectives for Retail Liabilities Sales at the branch level, focusing on value, volume, and channel productivity.
Source and onboard high-value Current Account customers and their family banking relationships.
Drive revenue through cross-selling of third-party products such as insurance and investment solutions.
Promote and penetrate business banking products like CMS, POS, and Beat services to CA customers.
Acquire new customers through personal efforts and acquisition channels.
Coordinate with internal teams including credit, legal, operations, and product to ensure smooth onboarding and servicing.
Maintain strong relationships with customers to ensure long-term engagement and satisfaction.<h4>Experience Level</h4>Mid Level

Acquisition Manager

Relationship Manager-NEW CAR FINANCE-SalesAs a Relationship Manager, you will be responsible for developing and managing relationships with new car buyers, understanding their financial needs, and offering tailored car finance solutions. Your role will involve building a strong network, identifying potential customers, and providing excellent customer service to ensure a seamless and satisfying car-buying experience.<ul><li>Build and maintain strong relationships with new car buyers and potential customers.</li><li>Understand customer financial needs and offer suitable car finance solutions.</li><li>Identify and target new business opportunities within the new car finance market.</li><li>Provide excellent customer service and ensure a positive and efficient sales process.</li><li>Stay updated with industry trends and competitor offerings to maintain a competitive edge.</li><li>Collaborate with the sales team to achieve individual and team sales targets.</li><li>Maintain accurate records and documentation for all customer interactions and transactions.</li><li>Resolve customer queries and concerns in a timely and professional manner.</li><li>Attend industry events and network to promote the company's new car finance offerings.</li></ul><ul><li>A bachelor's degree in business, finance, or a related field is preferred.</li><li>Minimum 2 years of experience in a relationship management or sales role, preferably in the automotive or finance industry.</li><li>Strong interpersonal and communication skills with the ability to build rapport and trust.</li><li>Excellent customer service orientation and a passion for delivering exceptional experiences.</li><li>Proven track record of achieving sales targets and building a network of clients.</li><li>Proficiency in using CRM systems and other sales-related software.</li><li>Ability to work independently and manage a diverse portfolio of customers.</li><li>Strong organizational skills and attention to detail.</li><li>Valid driving license and willingness to travel for business purposes.</li></ul><h4>Experience Level</h4>Mid Level

Acquisition Manager-Sales-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
Generate leads through market activities, referrals, and cold calling.
Ensure proper documentation and adherence to KYC norms as per company guidelines.
Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
Maintain strong relationships with channel partners and ensure consistent business flow.
Track and update the status of loan applications to customers and partners.
Achieve monthly and quarterly sales targets as assigned.
Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Acquisition Manager-Business Banking-Sales-SalesThe Acquisition Manager – Business Banking is responsible for driving the growth of the deposit base and cross-selling financial products to business banking customers. This role involves managing branch operations, ensuring regulatory compliance, and achieving profitability targets. The ideal candidate will have strong sales experience in retail liabilities, leadership capabilities, and a deep understanding of financial markets and instruments.
Enhance the deposit pool by acquiring and managing business banking customers.
Drive cross-selling of non-deposit products including mutual funds, insurance, and other third-party offerings.
Generate fee income through effective product penetration and customer engagement.
Promote and sell business banking solutions such as CMS, POS, and other transaction services.
Ensure high standards of customer service and operational delivery at the branch.
Oversee branch administration and ensure adherence to regulatory and compliance norms.
Manage productivity and morale of branch team members to achieve business objectives.
Take ownership of branch profitability, break-even, and P&amp;L performance.
Liaise with product, marketing, and support teams for service enhancements and new product initiatives.<h4>Experience Level</h4>Mid Level

Product Manager-AFFLUENT-Investment CounselorsProduct Growth:<ul><li>Enhancing customer affinity by bringing in features improving time spent by customer on Cherry</li><li>Increasing DAU and MAU by building engagement tools on the platforms</li><li>Improve D2C customer transactions via effective marketing strategies and product enhancements</li></ul>Product Building/Roadmap:<ul><li>Provide product requirements to the engineering team in terms of features and user stories. Focus on requirements from a why and what perspective, allowing design and engineering teams the flexibility to decide on how to implement</li><li>Manage the roadmap of the product &amp; prioritization around the features &amp; functionalities</li><li>Work with UX designers to help create delightful experiences for different stakeholders</li><li>Be the quality champion for the product and make sure that every feature being launched is being held to the highest product standards</li><li>Working with marketing team to increase business of all products</li></ul>Products Iterations and Improvements:<ul><li>Work closely with customer success team to understand voice of customer and make sure that the roadmap delivers those needs</li><li>Engage with the customers and users to get constant feedback on how Kotak Cherry is solving their problems and incorporate this into the product features </li><li>Continuously understand and benchmark against competitors’ offerings on features, quality, target segments, etc</li><li>Ensure product roadmap incorporates emerging market trends and competitive offerings</li><li>Use data to understand how the product and features are performing and take data-driven decisions to advance the product and user experience</li></ul>Prerequisites:<ul><li>Experience as a PM in fintech industry/startup building digital products.</li><li>Strong background in and understanding of technology, software development and APIs</li><li>Understanding of product-led growth</li></ul>An Ideal candidate would:<ul><li>Have a great sense of business, product and customers</li><li>Be strong at analytical thinking and makes decisions regarding the strategic direction for the product and team</li><li>Be excellent at communication and relationships and carries the team forward on the chosen direction</li></ul><h4>Experience Level</h4>Mid Level

Product Manager

Business Relationship Manager - SBE-Small Business Enterprise-Sales• To understand clients business &amp; provide appropriate working capital solutions across Fund/ non Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc. • Work closely with Branch Banking teams for new customer addition. • To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade Finance for the primary Relationship &amp; Group companies. • To build relationships with key persons (CFOs/ promoters) in the target segments &amp; build client trust &amp; confidence. • Focus to continually increase the Book size and profitability of the assigned portfolio. To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships. • To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; Augment the presence and penetration of the Kotak brand in the target market Maintain high caliber client service. • Improve efficiency by monitoring &amp; overseeing continuous improvement of processes constantly have a rapport with the operating units to customize and develop solutions
Understand client businesses and provide appropriate working capital solutions across fund/non-fund based products.
Collaborate with branch banking teams for new customer acquisition.
Cross-sell products such as Current Accounts, Term Deposits, Transaction Banking, and Trade Finance to primary and group companies.
Build and maintain relationships with key client stakeholders (CFOs, promoters).
Increase book size and profitability of the assigned portfolio.
Analyze client business models, trade activities, and cash flows to identify growth opportunities.
Monitor competitive landscape and enhance Kotak’s brand presence in target segments.
Ensure high-quality client service and timely resolution of queries.
Drive process improvements and coordinate with operating units to develop customized solutions.<h4>Experience Level</h4>Mid Level

Assistant Relationship Manager

Deputy Branch Manager-BRANCH BANKING-Relationship ManagementWe are looking for a dynamic and results-driven Deputy Branch Manager to lead and support the branch’s sales and service teams. The role involves driving business growth through CASA, third-party products, and asset sales, while ensuring high levels of customer engagement and retention. The ideal candidate will possess strong leadership skills, a blend of sales and service orientation, and the ability to motivate and manage front-office staff effectively.
Lead a team of Relationship Managers and Senior Branch Relationship Managers
Drive sales of CASA, third-party products (TPP), and asset products through the team
Ensure consistent customer coverage, engagement, and retention
Monitor and enhance team productivity across assigned channels
Foster a culture of service excellence and customer-centricity
Support team members in achieving individual and branch-level business goals<h4>Experience Level</h4>Mid Level

Deputy Branch Manager

Acquisition Relationship Manager-SME-SalesThe Acquisition Relationship Manager (ARM) in the SME business is responsible for acquiring new clients in the Small &amp; Medium Enterprises segment, targeting businesses with turnover between ₹50 to ₹500 crores. As part of the fastest-growing vertical within Wholesale Banking at Kotak, the ARM plays a critical role in expanding the bank’s footprint, offering tailored banking solutions, and ensuring a seamless onboarding experience for new clients. The role demands strong financial acumen, relationship-building skills, and the ability to collaborate across internal teams to deliver comprehensive banking solutions.
1. New Client Acquisition
Acquire New-To-Bank (NTB) SME clients by offering customized banking solutions including asset-based products (funded and non-funded), transaction banking, trade finance, and treasury (FX).
Generate leads through internal channels, open market sourcing, DSAs, and strategic partnerships (SFG deals).
Conduct thorough business and financial analysis to identify suitable banking opportunities.
2. Credit Appraisal &amp; Onboarding
Engage with credit, risk, legal, technical, and CAD teams to ensure smooth and timely onboarding of clients.
Prepare and present credit proposals with detailed financial analysis and risk assessment.
Ensure closure of documentation deferrals and compliance with audit and statutory requirements.
3. Relationship Management &amp; Transition
Ensure a pleasant onboarding experience for NTB clients and facilitate a smooth handover to the portfolio management team.
Act as a trusted advisor during the initial engagement phase, addressing client queries and aligning solutions with business needs.
4. Cross-Selling &amp; Revenue Generation
Identify and execute cross-sell opportunities across Kotak’s franchise including Trade, CMS, FX, KLI (Kotak Life Insurance), and KGI (Kotak General Insurance).
Drive fee income through trade finance, CMS, and FX solutions.
5. Performance Metrics &amp; Reporting
Deliver on key performance indicators including NTB value, count, portfolio funding (PF), and FX income.
Track and report lead generation, conversion rates, and onboarding timelines.
Maintain high standards of portfolio hygiene and compliance.<h4>Experience Level</h4>Mid Level

Branch Relationship Manager

Elite Relationship Manager-Household-BRANCH BANKING-Relationship ManagementWe are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service.
Develop and expand relationships with High Net Worth customers for liabilities and commercial assets
Ensure high levels of customer service and adherence to bank policies
Cross-sell a wide range of banking products to deepen client engagement
Educate clients about new products and enhancements to strengthen relationships
Plan and execute targeted sales initiatives and client engagement events
Collaborate with group companies to offer integrated financial solutions
Maintain detailed records of client interactions and relationship history
Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Elite Relationship Manager-Business Banking-BRANCH BANKING-Relationship ManagementWe are seeking a highly motivated and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have a strong understanding of trade finance, commercial lending, and investment products, along with a passion for delivering exceptional customer service.
Develop and expand relationships with High Net Worth customers for liabilities and commercial assets
Ensure high levels of customer service and compliance with bank policies
Cross-sell a wide range of banking products to deepen client engagement
Inform clients about new products and enhancements to strengthen relationships
Plan and execute targeted sales initiatives and client engagement events
Collaborate with group companies to offer integrated financial solutions
Maintain detailed records of client interactions and relationship history
Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Acquisition Manager-RL SALES-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

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Kotak Mahindra Bank Jobs - 2785 Verified Vacancies

Relationship Manager

Retail Relationship Manager

Senior Service Associate

Acquisition Manager

Relationship Manager

Acquisition Manager

Acquisition Manager

Product Manager

Assistant Relationship Manager

Deputy Branch Manager

Branch Relationship Manager

Assistant Relationship Manager

Assistant Relationship Manager

Acquisition Manager