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Muthoot Fincorp Limited

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Mirsali Colony

Pushkar

Designation - Gold Inspector
Qualification - Any graduate

Willing to travel

(1) Physical verification of Gold Packets, Cash including Vault Cash and Foreign Currency as to its correctness with the system records.
(2) Checking of ornaments as to its quantity, weight, quality and purity taken for pledge during the current gold inspection period.
(3) Checking of greater than 5 months gold packets as to its quantity, weight, quality and purity for which gold inspections were done earlier.
(4) Verification of Gold Loan pledge/release documents and reporting of anomalies if any observed.
(5) Verifying whether the ornaments pledged under all schemes are solid ornaments and LP/SP ornaments are not accepted for pledge under any schemes.
(6) Verification and reporting of any overdue gold loans, Low Purity and Spurious accounts are re-pledged or re-pledged under higher rate.
(7) Verification of Documents and ornaments/coins for Swarnavarsham/Shwethavarsham Loans disbursed.
(8) Verification of all Gold Loan related products/Packets, MSME Packets, Mahilamitra Loan Packets and Chitty Security Packets etc.
(9) Conducting Handing over/Taking over of branch as and when required by the Management and sending reports of the same to BAI Dept.
(10) Purity Index updation in the system
(11) Verification and sealing of auction related packets.
(12) Participating in the Gold Auction conducted in various branches as per the instruction from the Department Head
(13) Conducting Special Inspection in Selected branches along with Internal Auditors as per instruction from HO Audit.
(14) Verification of Bulk Pledge Packets, Balance Transfer Pledges, Doubtful Pledges as per the instruction from HOD.
(15) Other Key activities instructed by the Management on Demand.


Gold Inspector

Sukhdev Nagar

Huda Sector 21

College Square

Kolkata

Harinavi

Job description
Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance.
Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed at enhancing user experience and comfortable navigation.
Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.
We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.
Roles and Responsibilities:
Main Task

Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
Source new customers through BTL marketing and customer calling

Areas of Responsibility:
Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction.

Promptly travel to and from the customers home while safely handling the gold in transit
Carry out GLFH transaction while strictly adhering to process and policies.
Maintain high level of customer satisfaction.
Gold appraisal

Generating leads for GLFH

By conducting BTL marketing
Call inactive and other prospective customers.

Responsible for conversion of leads generated
KRA:

Adherence of timeliness (fulfilling the appointment within a specified time)
Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
Quality of service
Number of leads generated through customer visit/calls and conversion %




Gold Loan Executive

A C Guards

Liberty

GOLD INSPECTOR
 
 
Main Tasks
         
 
(1) Physical verification of Gold Packets, Cash including Vault Cash and Foreign Currency as to its correctness with the system records.
 
(2) Checking of ornaments as to its quantity, weight, quality and purity taken for pledge during the current gold inspection period.
 
(3) Checking of greater than 5 months gold packets as to its quantity, weight, quality and purity for which gold inspections were done earlier.
 
(4)Verification of Gold Loan pledge/release documents and reporting of anomalies if any observed.
 
(5)Verifying whether the ornaments pledged under all schemes are solid ornaments and LP/SP ornaments are not accepted for pledge under any schemes.
 
(6)Verification and reporting of any overdue gold loans, Low Purity and Spurious accounts are re-pledged or re-pledged under higher rate.
 
(7)Verification of Documents and ornaments/coins for Swarnavarsham/Shwethavarsham Loans disbursed.
 
(8)Verification of all Gold Loan related products/Packets, MSME Packets, Mahilamitra Loan Packets and Chitty Security Packets etc.
 
(9) Conducting Handing over/Taking over of branch as and when required by the Management and sending reports of the same to BAI Dept.
 
(10) Purity Index updation in the system
 
(11) Verification and sealing of auction related packets.
 
(12) Participating in the Gold Auction conducted in various branches as per the instruction from the Department Head
 
(13) Conducting Special Inspection in Selected branches along with Internal Auditors as per instruction from HO Audit.
 
(14) Verification of Bulk Pledge Packets, Balance Transfer Pledges, Doubtful Pledges as per the instruction from HOD.
 
(15) Conducting Gurukul Training and Appraisal training to be given to Branch staff during Gold Inspection.
 
 (16) Other Key activities instructed by the Management on Demand.
 
 
 
Areas Of Responsibility
           
 
(1) Timely Reporting of discrepancies observed from the new & old packets Verification. 
 
(2) Reporting of observations/anomalies which are not rectified by the branch from the earlier inspections.
 
(3) Immediate reporting of spurious ornaments found during the current Gold Inspection.
 
(4) Verifying the each and every release of Gold Ornaments made during the period of inspection as the GI act as Joint Custodian during the period of audit.
 
(5) Sending various reports as required by the BAI Dept.
 
(6) Observing and reporting confidentially any malpractices made by the branch staff.
 
(7) Reporting of acceptance for pledge certain type of ornaments like Cumbum chain, Karimani chain etc instructed not to be accepted for pledge by Management.
 
     (8) Verification of Gold Ornaments  pledged by Pawn  Brokers and give instruction to Branches to strictly avoid it &  verification of Gold Packets relating to registered letters  returned.
 
 
Compensation Band
           
 
Based on Market Standards/Internal norms
 

 
Educational Qualification
           
 
Minimum Graduation with 2-3 yrs of Gold Appraisal experience Preferred. Willing to Travel.
 
Technical Qualification
           
 
Basic Computer Knowledge, esp.MS Office applications mandatory
 
Skills
           
 
-
 
Communication Skill
           
 
Conversant in local language & English (proficiency in read, write and speak required)


GOLD INSPECTOR

Gnanapuram

MVP Main Road

Increase the Branch business 
1.Field Marketing. 
2.Generate Leads on daily basis.
3.Conversation of leads 
4.Sales Calls 
5.Generate new customer Business for GL and Third party.  


Business Development Officer

Santoshi Mata Chowk

Council Hall (Police Commissioner Office)

Main Task
Serve Gold Loan Prime customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
Source new customers through BTL marketing and customer calling

Areas of Responsibility
Ensuring the customer gets the most optimal service and completing the end-to-end GLP transaction.
1.     Carry out Gold loan transactions while strictly adhering to process and policies.
2.     Maintain high level of customer satisfaction.
3.     Gold appraisal
Generating leads for Gold loan By conducting marketing activities
1.     Call inactive and other prospective customers.
2.     Responsible for conversion of leads generated

KRA
Adherence of timeliness (fulfilling the appointment within a specified time)
Proper adherence to process and policies to facilitate smooth functioning of GLP (zero spurious)
Quality of service
Number of leads generated through customer visit/calls and conversion %




Gold Loan Manager

Kallayam 

Pakalkuri 

Compliance : <p>·&nbsp;&nbsp;&nbsp;Uphold Muthoot FinCorp’s vision &amp; values, ensure high ethical standards and adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.</p><p>Ensure prompt intimation and escalation of incidents/fraudulent activities.</p>


Customer Service Executive

Lb Nagar

Gollabudharam

Compliance : Uphold Muthoot FinCorp’s vision &amp; values, ensure high ethical standards and adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.Ensure prompt intimation and escalation of incidents/fraudulent activities.


Pukkathurai

Trichy

Manpidimangalam

Compliance : Uphold Muthoot FinCorp’s vision &amp; values, ensure high ethical standards and adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation and escalation of incidents/fraudulent activities.


Gandhi Nagar Mod

Goshala

Hubli

Kondikoppa

Subramanya Nagar

Bengaluru

Rajaji Nagar

Chakkalakkal

Ernakulam

Roles:
Increase the Branch business by:
1.Field Marketing. 
2.Generate Leads on daily basis.
3.Conversation of leads 
4.Sales Calls 
5.Generate new customer Business for GL and Third party. 
 
Responsibilities:
1.Achieve Monthly Sales Target. 
2.Cross selling and up selling of third Party and group products to Gold Loan customers. 
3.Adhere to lending norms and maintain integrity in customer transactions. 
4.Support the branch in interest collection. 
5.Conduct branch catchment development activities and generate customer leads and converting them to NCA.
 
Skill sets preferred:
Sales orientation. Good communication skills. Outgoing and confident. Problem solving capabilities, Result oriented, Proactive, Creative, and innovative, Perseverance, Flexibility, Pleasant and Smart, Integrity, Effective, Team player. And Empathetic
Communication:
Conversant in local language and English
Educational Requirement:
Graduate with experience at least of 06 months /PLUSTWO with two years sales experience.



Kappil 

Roles:
Increase the Branch business by:
1.Field Marketing. 
2.Generate Leads on daily basis.
3.Conversation of leads 
4.Sales Calls 
5.Generate new customer Business for GL and Third party. 
 
Responsibilities:
1.Achieve Monthly Sales Target. 
2.Cross selling and up selling of third Party and group products to Gold Loan customers. 
3.Adhere to lending norms and maintain integrity in customer transactions. 
4.Support the branch in interest collection. 
5.Conduct branch catchment development activities and generate customer leads and converting them to NCA.
 
Skill sets preferred:
Sales orientation. Good communication skills. Outgoing and confident. Problem solving capabilities, Result oriented, Proactive, Creative, and innovative, Perseverance, Flexibility, Pleasant and Smart, Integrity, Effective, Team player. And Empathetic
Communication:
Conversant in local language and English
Educational Requirement:
Graduate with experience at least of 06 months /PLUSTWO with two years sales experience.


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