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Customer Service Executive <table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="4" valign="top" width="100%">JOB DESCRIPTION                          </td></tr><tr><td valign="top" width="10.19830028328612%">A</td><td colspan="3" valign="top" width="89.80169971671388%">Job Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Company Name</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Muthoot Fincorp Ltd.</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Position/Designation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">CUSTOMER SERVICE EXECUTIVE</td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">B1</td></tr><tr><td valign="top" width="10.19830028328612%">4</td><td valign="top" width="39.94334277620396%">Department</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">BRANCH</td></tr><tr><td valign="top" width="10.19830028328612%">5</td><td valign="top" width="39.94334277620396%">Sub Department(if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">N/A-SubDepartment</td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Employment Type</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Probationer</td></tr><tr><td valign="top" width="10.19830028328612%">B</td><td colspan="3" valign="top" width="89.80169971671388%">Job Role</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Job Role</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Business Support</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Reporting to - Designation and Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">BRANCH MANAGER-C2</td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">NoOfReportees</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">   4</td><td valign="top" width="39.94334277620396%">   Main Tasks</td><td valign="top" width="2.8328611898016995%">   :</td><td valign="top" width="47.02549575070822%">To handle day to day business transactions, customer queries and provide eﬀective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.</td></tr><tr><td valign="top" width="10.19830028328612%">    5</td><td valign="top" width="39.94334277620396%">    Areas of Responsibility</td><td valign="top" width="2.8328611898016995%">    :</td><td valign="top" width="47.02549575070822%">To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions</td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Special Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate/Post Graduate(Preferably -BCOM/MCOM )</td></tr><tr><td valign="top" width="10.19830028328612%">7</td><td valign="top" width="39.94334277620396%">Compensation Band</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Based on Market Standards/Internal norms</td></tr><tr><td valign="top" width="10.19830028328612%">8</td><td valign="top" width="39.94334277620396%">Entitlements</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">9</td><td valign="top" width="39.94334277620396%">Stake Holders</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">MFL Staﬀ, Group Company Staﬀ, Customers</td></tr><tr><td valign="top" width="10.19830028328612%">10</td><td valign="top" width="39.94334277620396%">Assets Required</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">11</td><td valign="top" width="39.94334277620396%">Career Progression</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td colspan="4" valign="top" width="100%">Personal Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">12</td><td valign="top" width="39.94334277620396%">Educational Qualiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate (minimum)/ Mcom added advantage </td></tr><tr><td valign="top" width="10.19830028328612%">13</td><td valign="top" width="39.94334277620396%">Technical Certiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Basic Computer Knowledge, esp.MS Oﬃce applications mandatory</td></tr><tr><td valign="top" width="10.19830028328612%">  14</td><td valign="top" width="39.94334277620396%">  Skill Sets</td><td valign="top" width="2.8328611898016995%">  :</td><td valign="top" width="47.02549575070822%">(a) Ability to Prevent &amp; Solve Problem(b) Logical thinking(c) Result orientation(d) Initiative (e) Creativity and innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart</td></tr><tr><td valign="top" width="10.19830028328612%">15</td><td valign="top" width="39.94334277620396%">Communication Skills</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Conversant in local language and English</td></tr><tr><td valign="top" width="10.19830028328612%">19</td><td valign="top" width="39.94334277620396%">Remarks</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Handle day to day Branch Business Transaction and serving walk-in Customers</td></tr></tbody></table>

Customer Service Executive

BUSINESS DEVELOPMENT EXECUTIVE <table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="4" valign="top" width="100%">JOB DESCRIPTION                   </td></tr><tr><td valign="top" width="10.19830028328612%">A</td><td colspan="3" valign="top" width="89.80169971671388%">Job Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Company Name</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Muthoot Fincorp Ltd.</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Position/Designation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Business Development Executive </td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">B2</td></tr><tr><td valign="top" width="10.19830028328612%">4</td><td valign="top" width="39.94334277620396%">Department</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">BRANCH</td></tr><tr><td valign="top" width="10.19830028328612%">5</td><td valign="top" width="39.94334277620396%">Sub Department (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">N/A-Sub Department</td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Employment Type</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Probationer</td></tr><tr><td valign="top" width="10.19830028328612%">B</td><td colspan="3" valign="top" width="89.80169971671388%">Job Role</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Job Role</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Business Development</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Reporting to - Designation and Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Manager</td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">No Of Reportees</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">   4</td><td valign="top" width="39.94334277620396%">   Main Tasks</td><td valign="top" width="2.8328611898016995%">   :</td><td valign="top" width="47.02549575070822%">Increase the Branch business 1.Field Marketing. 2.Generate Leads on daily basis.3.Conversation of leads 4.Sales Calls 5.Generate new customer Business for GL and Third party.  </td></tr><tr><td valign="top" width="10.19830028328612%">    5</td><td valign="top" width="39.94334277620396%">    Areas of Responsibility</td><td valign="top" width="2.8328611898016995%">    :</td><td valign="top" width="47.02549575070822%">1.Achieve Monthly Sales Target. 2.Cross selling and up selling of third Party and group products to Gold Loan customers. 3.Adhere to lending norms and maintain integrity in customer transactions. 4.Support the branch in interest collection. 5.Conduct branch catchment development activities and generate customer leads and converting them to NCA. </td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Special Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate/Post Graduate.</td></tr><tr><td valign="top" width="10.19830028328612%">7</td><td valign="top" width="39.94334277620396%">Compensation Band</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Based on Market Standards/Internal norms</td></tr><tr><td valign="top" width="10.19830028328612%">8</td><td valign="top" width="39.94334277620396%">Entitlements</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">9</td><td valign="top" width="39.94334277620396%">Stake Holders</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">MFL Staﬀ, Group Company Staﬀ, Customers</td></tr><tr><td valign="top" width="10.19830028328612%">10</td><td valign="top" width="39.94334277620396%">Assets Required</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">11</td><td valign="top" width="39.94334277620396%">Career Progression</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td colspan="4" valign="top" width="100%">Personal Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">12</td><td valign="top" width="39.94334277620396%">Educational Qualiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate (minimum)</td></tr><tr><td valign="top" width="10.19830028328612%">13</td><td valign="top" width="39.94334277620396%">Technical Certiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Basic Computer Knowledge, esp.MS Oﬃce applications mandatory. MS Excel preferable.</td></tr><tr><td valign="top" width="10.19830028328612%"> 14</td><td valign="top" width="39.94334277620396%"> Skill Sets</td><td valign="top" width="2.8328611898016995%"> :</td><td valign="top" width="47.02549575070822%">Sales orientation. Good communication skills. Outgoing and confident. Problem solving capabilities, Result oriented, Proactive, Creative, and innovative, Perseverance, Flexibility, Pleasant and Smart, Integrity, Effective, Team player. And Empathetic</td></tr><tr><td valign="top" width="10.19830028328612%">15</td><td valign="top" width="39.94334277620396%">Communication Skills</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Conversant in local language and English</td></tr><tr><td valign="top" width="10.19830028328612%">16</td><td valign="top" width="39.94334277620396%">Total Field Sales Experience</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">1Year(s)0 Month(s)</td></tr><tr><td valign="top" width="10.19830028328612%">17</td><td valign="top" width="39.94334277620396%">Behavioral Competencies</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">NA</td></tr><tr><td valign="top" width="10.19830028328612%">18</td><td valign="top" width="39.94334277620396%">Other Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td valign="top" width="10.19830028328612%">19</td><td valign="top" width="39.94334277620396%">Remarks</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">C</td><td colspan="3" valign="top" width="89.80169971671388%">Approvals</td></tr><tr><td valign="top" width="10.19830028328612%">24</td><td valign="top" width="39.94334277620396%">Prepared by (Name/Designation/ Date)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">25</td><td valign="top" width="39.94334277620396%">Approved by (Name/Designation/ Date)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Need to be a Team player. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments &amp; live Organizational values. </td></tr></tbody></table> MFL/HR/JD/V1.0@2014                                     Not for External Circulation                                        FLN

Business Development Executive

STATE COLLECTION MANAGER<table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.868480725623584%">Job Description</td><td valign="top" width="62.131519274376416%"> </td></tr></tbody></table></td></tr><tr><td width="5.270457697642164%">A</td><td colspan="3" width="94.72954230235784%">  Job Specification</td></tr><tr><td width="5.270457697642164%">1</td><td width="29.958391123439668%">Company Name</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">Muthoot Fincorp Limited</td></tr><tr><td width="5.270457697642164%">2</td><td width="29.958391123439668%">Position / Designation</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">State Collection  Manager – Secured &amp; Unsecured Lending Business</td></tr><tr><td width="5.270457697642164%">3</td><td width="29.958391123439668%">Grade</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%"> </td></tr><tr><td width="5.270457697642164%">4</td><td width="29.958391123439668%">Employment Type</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">Collection - Secured &amp; Unsecured Lending Business</td></tr><tr><td width="5.270457697642164%">5</td><td width="29.958391123439668%">Reporting to – Designation &amp; Grade</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%"> </td></tr><tr><td width="5.270457697642164%">6</td><td width="29.958391123439668%">No. of Reportees,Designation &amp; Grade</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%"> </td></tr><tr><td width="5.270457697642164%"> 7 </td><td width="29.958391123439668%">Main Tasks &amp; Areas of Responsibility</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%"><ul><li>Delinquency reduction.</li><li>Earlier resolution with normalization.</li><li>Monitor accounts on daily basis </li><li>Connecting with delinquent borrowers via various methods ( including but not limited to phone calls &amp; field collections) </li><li>Responsible for team building and training collection staffs </li><li>To Work closely with Muthoot Fincorp branches for the smoother part of collection.</li></ul> </td></tr><tr><td width="5.270457697642164%">8</td><td width="29.958391123439668%">Skills and Exposure</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%"><ul><li>A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.</li><li>Proven ability to Handle difficult customer.</li><li>Should have the knowledge of other products movement in the market.</li><li>At least 3 years’ experience in collection with 2 years of On roll team members.</li><li> Excellent interpersonal and verbal communication skills</li><li>Ability to Work &amp; Deliver business targets under pressure. </li><li>Be Accountable for Portfolio Quality of the Location.</li></ul></td></tr><tr><td width="5.270457697642164%">9</td><td width="29.958391123439668%">Special Requirements (If any)</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%"><ul><li>Should have willingness to travel as per company requirement.</li></ul></td></tr><tr><td width="5.270457697642164%">10</td><td width="29.958391123439668%">Job Location / State</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">As per the company requirement. </td></tr><tr><td width="5.270457697642164%">11</td><td width="29.958391123439668%">Compensation Band</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">As per policy</td></tr><tr><td width="5.270457697642164%">12</td><td width="29.958391123439668%">Entitlements</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">As per policy</td></tr><tr><td width="5.270457697642164%">13</td><td width="29.958391123439668%">Stake Holders</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">As per the company requirement. </td></tr><tr><td width="5.270457697642164%">B</td><td colspan="3" width="94.72954230235784%"> </td></tr><tr><td width="5.270457697642164%">15</td><td valign="bottom" width="29.958391123439668%">Educational Qualification / Technical Certification</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">Any UG </td></tr><tr><td width="5.270457697642164%">16</td><td width="29.958391123439668%">Skill Sets</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">Collection Experience inn unsecured loan like PL/BL , with team handling skill sets.</td></tr><tr><td width="5.270457697642164%">17</td><td width="29.958391123439668%">Communication Skills</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">Good oral, written skill in Tamil/English and any other languages preferably</td></tr><tr><td width="5.270457697642164%">18</td><td width="29.958391123439668%">Experience</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">3+ years of Collection experience both soft and hard bucket</td></tr><tr><td width="5.270457697642164%">19</td><td width="29.958391123439668%">System Knowledge </td><td width="0.27739251040221913%"> </td><td width="64.49375866851595%">MS-Office (Excel/Word and PowerPoint)</td></tr><tr><td width="5.270457697642164%">20</td><td width="29.958391123439668%">Behavioral Competencies</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">Uncompromising ethical standards and discipline expected</td></tr><tr><td width="5.270457697642164%">21</td><td width="29.958391123439668%">Other Requirements (If any)</td><td width="0.27739251040221913%">:</td><td width="64.49375866851595%">Should have the license with vehicle (2-wheeler).</td></tr></tbody></table>

Collection Specialist

ZONAL COLLECTION MANAGER<div>KEY RESPONSIBILITIES</div><table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td width="28.391167192429023%">Role and Responsibility </td><td valign="top" width="71.60883280757098%"><ul><li>Overseeing staff members and ensuring the accurate and timely invoicing of customers.</li><li>Setting payment collection goals and targets for the department.</li><li>Creating and implementing a strategy to improve the collection of outstanding credit.</li><li>Implementing collection policies and procedures to avoid excessive outstanding credit.</li><li>Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.</li><li>Implementing deadlines for invoicing and payment collection.</li><li>Negotiating with customers in cases when non-payment occurs.</li><li>Preparing monthly feedback reports on payment collections.</li><li>Remaining informed of any legislative procedural training regarding debt collection.</li><li>Training and mentoring of staff members in the collections department.</li></ul> </td></tr></tbody></table> KEY CHALLENGES <ul><li>Lack of current contact information.</li><li>Disjoint communications.</li><li>Lack of self-served solutions.</li><li>Meeting compliance requirements. </li><li>Lack of automation.</li><li>Providing secure communications</li></ul>   <div>KEY SKILLS &amp; BEHAVIOURAL ATTRIBUTES </div><ul type="disc"><li>Experience with accounting software such as Quick books and General Ledger and advanced knowledge of MS Excel.</li><li>The ability to work accurately and independently.</li><li>Good verbal and written communication skills.</li><li>Excellent analytical skills and an eye for detail.</li><li>Outstanding leadership and managerial skills.</li><li>Strong time and people management skills.</li><li>Ability to work to strict deadlines.</li></ul> <div>EDUCATION / EXPERIENCE</div> Bachelor’s degree in finance, accounting, or a related field.<ul type="disc"><li>7-9 years’ experience as a collections manager.</li></ul>

Zonal Business Manager

Branch Business Manager - HOME LOANS - SULB KAR<table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.868480725623584%">Job Description</td><td valign="top" width="62.131519274376416%"> </td></tr></tbody></table></td></tr><tr><td width="5.270457697642164%">A</td><td colspan="3" width="94.72954230235784%">  Job Specification</td></tr><tr><td width="5.2631578947368425%">1</td><td width="27.562326869806093%">Company Name</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Muthoot Fincorp Limited</td></tr><tr><td width="5.2631578947368425%">2</td><td width="27.562326869806093%">Position / Designation</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Branch Business Manager – Secured &amp; Unsecured Lending Business</td></tr><tr><td width="5.2631578947368425%">3</td><td width="27.562326869806093%">Grade</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%"> </td></tr><tr><td width="5.2631578947368425%">4</td><td width="27.562326869806093%">Employment Type</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">All Employment Type</td></tr><tr><td width="5.2631578947368425%">5</td><td width="27.562326869806093%">Reporting to – Designation &amp; Grade</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">State Business Manager – Secured &amp; Unsecured Lending Business</td></tr><tr><td width="5.2631578947368425%">6</td><td width="27.562326869806093%">No. of Reportees,Designation &amp; Grade</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">5 RMs / BSMs; 1 Collections Officer</td></tr><tr><td width="5.2631578947368425%"> 7 </td><td width="27.562326869806093%">Main Tasks &amp; Areas of Responsibility</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%"><ul><li>Lead &amp; Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget</li><li>Own &amp; resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.</li><li>To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</li><li>To liaison with Credit, Subject Matter Experts at different levels to clear customers’ loan proposals for faster decisioning</li><li>To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</li><li>To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes.</li><li>To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.</li><li>To Watch closely the Competition activities and report the same to the Zonal and National teams.</li><li>To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep.</li><li>To Attract &amp; Retain High Performers in the Team.</li><li>To Retain existing live loan customers.</li><li>To effectively liaison with law authorities for resolving conflicts if any.</li></ul> </td></tr><tr><td width="5.2631578947368425%">8</td><td width="27.562326869806093%">Skills and Exposure</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%"><ul><li>A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.</li><li>Proven ability to Recruit and Retain high performing RO/RM/BSMs.</li></ul> <ul><li>Atleast 5 years experience in  leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members.</li></ul> <ul><li>Having good working knowledge on Lower &amp; Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.</li></ul> <ul><li> Excellent interpersonal and verbal communication skills</li></ul> <ul><li>Ability to Work &amp; Deliver business targets under pressure </li></ul> <ul><li>Working knowledge of Collections/ Recoveries.</li></ul> <ul><li>Be Accountable for Portfolio Quality of the Location.</li></ul></td></tr><tr><td width="5.2631578947368425%">9</td><td width="27.562326869806093%">Special Requirements (If any)</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%"> Direct team managing experience mandatoryWorking knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.</td></tr><tr><td width="5.2631578947368425%">10</td><td width="27.562326869806093%">Job Location / State</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Telangana, Andhra Pradesh, Tamil Nadu, Rajasthan, MP, Gujarath, Delhi, Karnataka , Rajasthan, Uttar Pradesh, </td></tr><tr><td width="5.2631578947368425%">11</td><td width="27.562326869806093%">Compensation Band</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">As per policy</td></tr><tr><td width="5.2631578947368425%">12</td><td width="27.562326869806093%">Entitlements</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">As per policy</td></tr><tr><td width="5.2631578947368425%">13</td><td width="27.562326869806093%">Stake Holders</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams</td></tr><tr><td width="5.270457697642164%">B</td><td colspan="3" width="94.72954230235784%"> </td></tr><tr><td width="5.2631578947368425%">15</td><td valign="bottom" width="27.562326869806093%">Educational Qualification / Technical Certification</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Any UG/PG or MBA</td></tr><tr><td width="5.2631578947368425%">16</td><td width="27.562326869806093%">Skill Sets</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Experience in Home Loans / Mortgages, with team handling skill sets.</td></tr><tr><td width="5.2631578947368425%">17</td><td width="27.562326869806093%">Communication Skills</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Good oral, written and presentation skills</td></tr><tr><td width="5.2631578947368425%">18</td><td width="27.562326869806093%">Experience</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">5+ years of overall experience </td></tr><tr><td width="5.2631578947368425%">19</td><td width="27.562326869806093%">Behavioral Competencies</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Uncompromising ethical standards and discipline expected</td></tr><tr><td width="5.2631578947368425%">20</td><td width="27.562326869806093%">Other Requirements (If any)</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">-</td></tr></tbody></table>

Branch Manager

Branch Business Manager - HL - SULB KAR<table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.868480725623584%">Job Description</td><td valign="top" width="62.131519274376416%"> </td></tr></tbody></table></td></tr><tr><td width="5.270457697642164%">A</td><td colspan="3" width="94.72954230235784%">  Job Specification</td></tr><tr><td width="5.2631578947368425%">1</td><td width="27.562326869806093%">Company Name</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Muthoot Fincorp Limited</td></tr><tr><td width="5.2631578947368425%">2</td><td width="27.562326869806093%">Position / Designation</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Branch Business Manager – Secured &amp; Unsecured Lending Business</td></tr><tr><td width="5.2631578947368425%">3</td><td width="27.562326869806093%">Grade</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%"> </td></tr><tr><td width="5.2631578947368425%">4</td><td width="27.562326869806093%">Employment Type</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">All Employment Type</td></tr><tr><td width="5.2631578947368425%">5</td><td width="27.562326869806093%">Reporting to – Designation &amp; Grade</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">State Business Manager – Secured &amp; Unsecured Lending Business</td></tr><tr><td width="5.2631578947368425%">6</td><td width="27.562326869806093%">No. of Reportees,Designation &amp; Grade</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">5 RMs / BSMs; 1 Collections Officer</td></tr><tr><td width="5.2631578947368425%"> 7 </td><td width="27.562326869806093%">Main Tasks &amp; Areas of Responsibility</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%"><ul><li>Lead &amp; Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget</li><li>Own &amp; resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.</li><li>To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</li><li>To liaison with Credit, Subject Matter Experts at different levels to clear customers’ loan proposals for faster decisioning</li><li>To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</li><li>To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes.</li><li>To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.</li><li>To Watch closely the Competition activities and report the same to the Zonal and National teams.</li><li>To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep.</li><li>To Attract &amp; Retain High Performers in the Team.</li><li>To Retain existing live loan customers.</li><li>To effectively liaison with law authorities for resolving conflicts if any.</li></ul> </td></tr><tr><td width="5.2631578947368425%">8</td><td width="27.562326869806093%">Skills and Exposure</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%"><ul><li>A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.</li><li>Proven ability to Recruit and Retain high performing RO/RM/BSMs.</li></ul> <ul><li>Atleast 5 years experience in  leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members.</li></ul> <ul><li>Having good working knowledge on Lower &amp; Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.</li></ul> <ul><li> Excellent interpersonal and verbal communication skills</li></ul> <ul><li>Ability to Work &amp; Deliver business targets under pressure </li></ul> <ul><li>Working knowledge of Collections/ Recoveries.</li></ul> <ul><li>Be Accountable for Portfolio Quality of the Location.</li></ul></td></tr><tr><td width="5.2631578947368425%">9</td><td width="27.562326869806093%">Special Requirements (If any)</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%"> Direct team managing experience mandatoryWorking knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.</td></tr><tr><td width="5.2631578947368425%">10</td><td width="27.562326869806093%">Job Location / State</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Telangana, Andhra Pradesh, Tamil Nadu, Rajasthan, MP, Gujarath, Delhi, Karnataka , Rajasthan, Uttar Pradesh, </td></tr><tr><td width="5.2631578947368425%">11</td><td width="27.562326869806093%">Compensation Band</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">As per policy</td></tr><tr><td width="5.2631578947368425%">12</td><td width="27.562326869806093%">Entitlements</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">As per policy</td></tr><tr><td width="5.2631578947368425%">13</td><td width="27.562326869806093%">Stake Holders</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams</td></tr><tr><td width="5.270457697642164%">B</td><td colspan="3" width="94.72954230235784%"> </td></tr><tr><td width="5.2631578947368425%">15</td><td valign="bottom" width="27.562326869806093%">Educational Qualification / Technical Certification</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Any UG/PG or MBA</td></tr><tr><td width="5.2631578947368425%">16</td><td width="27.562326869806093%">Skill Sets</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Experience in Home Loans / Mortgages, with team handling skill sets.</td></tr><tr><td width="5.2631578947368425%">17</td><td width="27.562326869806093%">Communication Skills</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Good oral, written and presentation skills</td></tr><tr><td width="5.2631578947368425%">18</td><td width="27.562326869806093%">Experience</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">5+ years of overall experience </td></tr><tr><td width="5.2631578947368425%">19</td><td width="27.562326869806093%">Behavioral Competencies</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">Uncompromising ethical standards and discipline expected</td></tr><tr><td width="5.2631578947368425%">20</td><td width="27.562326869806093%">Other Requirements (If any)</td><td width="2.6315789473684212%">:</td><td width="64.54293628808864%">-</td></tr></tbody></table>

BRANCH MANAGER <div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div> </div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div> </div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div> </div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

AREA SALES MANAGER BANGALORE TILAKNAGAR<ul><li>Identifying prospects, converts them to leads by explaining the features/terms and conditions and close the business.</li><li>Adhere end to end process of sourced business – Sourcing, Document Completion, Booking etc</li><li>Payment tracking of complete subscription till the end &amp; dues collection.</li><li>Ensure the allocated income target.</li><li>Negotiating with Corporates/Residents association for group deals.</li></ul><table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td width="100%"><ul><li>Driving business Goal for the area/State – ATO, BTO, Chit Group &amp; No of Subscribers</li><li>Debt Management - Collection Management of Prized &amp; non-Prized Overdue </li><li> Channel Penetration – Managing business through branches &amp; mobilize business through different channels under each branch like Corporate, Agents, DSA, Direct Sales Team</li><li> Recruitment of Sales Team</li><li>Achieving the P &amp; L goal for the area</li><li>Responsible for Customer Service &amp; Customer Experience</li><li>Responsible for process &amp; compliance to ensure 100% compliance of internal &amp; statutory norms</li><li>Enhance the market share</li><li>Employee Productivity</li></ul></td></tr></tbody></table>

Area Sales Manager

CALL CENTRE MANAGER – COLLECTION<table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.37373737373738%">Job Description</td><td valign="top" width="62.62626262626262%"> </td></tr></tbody></table></td></tr><tr><td width="5.05050505050505%">A</td><td colspan="3" width="94.94949494949495%">  Job Specification</td></tr><tr><td width="5.1020408163265305%">1</td><td width="27.551020408163264%">Company Name</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">Muthoot Fincorp Limited</td></tr><tr><td width="5.1020408163265305%">2</td><td width="27.551020408163264%">Position / Designation</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">Call Center Manager </td></tr><tr><td width="5.1020408163265305%">3</td><td width="27.551020408163264%">Grade</td><td width="2.0408163265306123%">:</td></tr><tr><td width="5.1020408163265305%">4</td><td width="27.551020408163264%">Employment Type</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">All Employment Type</td></tr><tr><td width="5.1020408163265305%">5</td><td width="27.551020408163264%">Reporting to – Designation &amp; Grade</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">CHIEF BUSINESS OFFICER - SULB</td></tr><tr><td width="5.1020408163265305%">6</td><td width="27.551020408163264%">No. of Reportees,Designation &amp; Grade</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%"> NILL</td></tr><tr><td width="5.1020408163265305%"> 7 </td><td width="27.551020408163264%">Main Tasks &amp; Areas of Responsibility</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">The Call Center Manager is responsible for the day-to-day management and operations of the SULB call center. The role is tasked with ensuring that customer inquiries are handled effectively, team performance is optimized, and service levels are maintained in accordance with organizational standards.</td></tr><tr><td width="5.1020408163265305%">8</td><td width="27.551020408163264%">Skills and Exposure</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%"> <table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td width="31.230283911671926%">People Management</td><td valign="top" width="68.76971608832808%"><ul><li>Recruit, train, coach, and supervise call center agents, team leaders, and support staff.</li><li>Foster a positive and productive work environment, promoting teamwork and accountability.</li><li>Develop and provide ongoing training to call center staff to enhance their skills and knowledge.</li></ul></td></tr><tr><td width="31.230283911671926%">Quality Management</td><td valign="top" width="68.76971608832808%"><ul><li>Establish clear performance metrics and KPIs for call center agents and the team as a whole.</li><li>Monitor, evaluate, and improve team performance to meet and exceed targets.</li><li>Implement and maintain quality assurance programs to ensure consistent, high-quality customer interactions.</li><li>Conduct call monitoring and provide feedback for performance improvement.</li><li>Allocate resources effectively, including staffing levels, schedules, and technology to meet call volume demands.</li></ul></td></tr><tr><td width="31.230283911671926%">Optimize Operations</td><td valign="top" width="68.76971608832808%"><ul><li>Develop and optimize call center processes and workflows for efficiency.</li><li>Ensure smooth call flow and consistent service delivery.</li><li>Oversee call center technology, including phone systems, CRM, and other software tools.</li><li>Identify opportunities for system improvements and upgrades.</li></ul></td></tr><tr><td width="31.230283911671926%">Data, Compliance</td><td valign="top" width="68.76971608832808%"><ul><li>Generate and analyze call center performance reports.</li><li>Identify trends, areas for improvement, and opportunities for efficiency.</li><li>Ensure that call center operations adhere to industry regulations and company policies.</li></ul></td></tr></tbody></table></td></tr><tr><td width="5.1020408163265305%">9</td><td width="27.551020408163264%">Special Requirements (If any)</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">Must have experience in Secured lending / unsecured lending business.<table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td width="50%">Internal Stakeholders</td><td width="50%">External Stakeholders</td></tr><tr><td valign="top" width="50%"><ul><li>Business</li><li>Product</li><li>Marketing</li></ul></td><td valign="top" width="50%"><ul><li>Customers</li><li>Referral Sources</li></ul></td></tr></tbody></table></td></tr><tr><td width="5.1020408163265305%">10</td><td width="27.551020408163264%">Job Location / State</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">All States </td></tr><tr><td width="5.1020408163265305%">11</td><td width="27.551020408163264%">Compensation Band</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">As per policy</td></tr><tr><td width="5.1020408163265305%">12</td><td width="27.551020408163264%">Entitlements</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">As per policy</td></tr><tr><td width="5.1020408163265305%">13</td><td width="27.551020408163264%">Stake Holders</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">MFL Staff, Group Company Staf</td></tr><tr><td width="5.1020408163265305%">14</td><td width="27.551020408163264%">Career Progression</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%"> </td></tr><tr><td width="5.05050505050505%">B</td><td colspan="3" width="94.94949494949495%"> </td></tr><tr><td width="5.1020408163265305%">15</td><td valign="bottom" width="27.551020408163264%">Educational Qualification / Technical Certification</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">Any UG/PG or MBA</td></tr><tr><td width="5.1020408163265305%">16</td><td width="27.551020408163264%">Skill Sets</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">KEY SKILLS &amp; BEHAVIOURAL ATTRIBUTES <ul><li>Excellent communication, management, interpersonal and leadership skills required.</li><li>Advanced conflict resolution skills required.</li><li>Ability to work overtime as necessary to meet quotas and guide team.</li><li>Behavioral Attributes- Driven and in alignment with our Purpose “Transforming the life of the common man by improving their financial well-being” and anchored by our core value of integrity, collaboration, and excellence. </li></ul> </td></tr><tr><td width="5.1020408163265305%">17</td><td width="27.551020408163264%">Communication Skills</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">Excellent communication Skills – English languagefluency - both verbal and written</td></tr><tr><td width="5.1020408163265305%">18</td><td width="27.551020408163264%">Experience</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%"> 6+years of overall experience </td></tr><tr><td width="5.1020408163265305%">19</td><td width="27.551020408163264%">Behavioral Competencies</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">Team work. Ability to work stretch/Multi-TaskingEnvironment. Effective Communication ability atdifferent levels. Adaptable to complex Work environments&amp; Organizational values. Task masterhaving a daily grind on Sales/revenue numbers</td></tr><tr><td width="5.1020408163265305%">20</td><td width="27.551020408163264%">Other Requirements (If any)</td><td width="2.0408163265306123%">:</td><td width="65.3061224489796%">-Educational Qualification – Bachelor’s degree in marketing, Business or Communications preferred. Experience – 6+ years’ experience in telemarketing or an outbound call center environment</td></tr></tbody></table>

Customer Care Manager

ASSISTANT MANAGER -COMPLIANCE (ACT)-BANGALORE TILKANAGAR<ul><li>Getting the Chit Registration – both Prior Sanction order &amp; registration</li><li>Timely submission of all statutory returns/reports </li><li>Processing of Chit applications &amp; KYC compliance</li><li>Liaising with regulator – Registrar of Chits</li><li>Customer Onboarding</li><li>Management of Statutory compliance</li><li>Compliance of KYC &amp; Customer Due Diligence</li><li>Delighted Customer Onboarding</li><li>Liaising with regulator – Registrar of Chits</li><li>Promotional Activities, other branch activities for business development</li><li>Other duties assigned from Reporting Manager time to time</li></ul>

Legal Manager

STATE BUSINESS MANAGER - HOME LOANS<table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.868480725623584%">Role Profile State Business Manager-Home Loan Role Profile Role Title: State Business Manager-Home LoanDesignation: AVPFunction: Sales-Home LoanAdministrative Reporting: Zonal Business Manager-Home LoanFunctional Reporting: Zonal Business Manager-Home Loan  ROLE SPECIFICATION                                                                                                                                                                             <table border="1" cellpadding="0" cellspacing="0" width="635"><tbody><tr><td valign="top" width="35.33123028391167%">Role Title</td><td valign="top" width="64.66876971608833%">State Business Manager-Home Loan</td></tr><tr><td valign="top" width="35.33123028391167%">Employee Interviewed</td><td valign="top" width="64.66876971608833%"> </td></tr><tr><td valign="top" width="35.33123028391167%">Reports To</td><td valign="top" width="64.66876971608833%">State Business Manager - Home Loan</td></tr><tr><td valign="top" width="35.33123028391167%">Company</td><td valign="top" width="64.66876971608833%">Muthoot FinCorp Limited</td></tr><tr><td valign="top" width="35.33123028391167%">Function/Department</td><td valign="top" width="64.66876971608833%">Home Loan-SULB</td></tr><tr><td valign="top" width="35.33123028391167%">Written By</td><td valign="top" width="64.66876971608833%"> </td></tr><tr><td valign="top" width="35.33123028391167%">Approved By (Jobholder)</td><td valign="top" width="64.66876971608833%"> </td></tr><tr><td valign="top" width="35.33123028391167%">Approved By (Immediate Superior)</td><td valign="top" width="64.66876971608833%"> </td></tr><tr><td valign="top" width="35.33123028391167%">Date (Written On)</td><td valign="top" width="64.66876971608833%">2025</td></tr></tbody></table>ROLE SUMMARYThis role is responsible for driving business growth, managing sales teams, and ensuring timely collections in their assigned regionKEY RESPONSIBILITIES <table border="0" cellpadding="0" cellspacing="0" width="655"><tbody><tr><td width="33.89312977099237%">Business growth and development</td><td width="66.10687022900764%">Generate high-quality business, analyze market dynamics, and identify opportunities for growth </td></tr><tr><td width="33.89312977099237%">Team Management</td><td width="66.10687022900764%">Lead, motivate, and manage a team of Cluster Heads ,BBM &amp; FOS to ensure they meet their targets</td></tr><tr><td valign="top" width="33.89312977099237%"> Branch Administration </td><td width="66.10687022900764%">Oversee branch administration and infrastructure.</td></tr><tr><td valign="top" width="33.89312977099237%"> Sales development</td><td width="66.10687022900764%"> Develop and execute sales strategies, build relationships with builders, developers, and local authorities, and facilitate smooth sales closure </td></tr><tr><td valign="top" width="33.89312977099237%"> Compliance</td><td width="66.10687022900764%"> Ensure compliance with regulatory requirements and implement effective risk management strategies. </td></tr><tr><td width="33.89312977099237%">Stakeholder Engagement</td><td width="66.10687022900764%"> Collaborate with Technical, Legal, Audit, Finance, IT     and Operations. </td></tr></tbody></table>  KEY CHALLENGES<ul><li>Technology</li></ul>  KEY DECISIONS TAKEN  With respect to ROI, CBM can approve 0.5% deviationKEY INTERACTIONS<table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td width="50%">Internal Stakeholders</td><td width="50%">External Stakeholders</td></tr><tr><td valign="top" width="50%"> <ul><li>Credit</li><li>Legal</li><li>Technical</li><li>Audit</li><li>Operations</li></ul>   </td><td valign="top" width="50%"> <ul><li>Customers</li><li>DSA</li><li>External Legal team</li><li>TEAL</li><li>MAATRUM (legal &amp; technical)</li></ul></td></tr></tbody></table>KEY ROLE DIMENSIONS<table border="1" cellpadding="0" cellspacing="0" width="635"><tbody><tr><td valign="top" width="50%">Geographical Coverage-No of Direct Reportees-Total Team Size - Portfolio -     </td><td valign="top" width="50%">Cluster (entire south &amp; north- TN)27-30200 -250350-400 Cr</td></tr></tbody></table> KEY SKILLS &amp; BEHAVIOURAL ATTRIBUTES <ul><li>Strong understanding of the Branch business, &amp; local Geographical Market.</li><li>Market principles, practices and current business trends.</li><li>Knowledge of business mortgage loans, products, processes, and regulations</li><li>Ability to manage multiple priorities and be able to handle deadlines.</li><li>Knowledge upgrading on latest regulatory norms.</li><li>Knowledge in financial analysis &amp; knowledge in data analysis.</li><li>Good communication and interpersonal skills.</li><li>Good in collaboration with internal &amp; external partners.</li><li>Leadership Skills.</li><li>Attract and retain good talent for key roles through training &amp; mentoring.</li></ul> EDUCATION / EXPERIENCEMinimum Qualification: Any Graduate / postgraduate Nature of Experience: 10+ Years Experience in similar industry.</td><td valign="top" width="62.131519274376416%"> </td></tr></tbody></table></td></tr><tr><td width="5.2631578947368425%"> </td><td width="27.562326869806093%"> </td><td width="2.6315789473684212%"> </td><td width="64.54293628808864%"> </td></tr></tbody></table>

Home Loan Executive

CREDIT PROCESSING MANAGER - DIGITALKYC OfficerJob Role &amp; Location:Position                            : KYC Manager - Video KYC &amp; Video PD (Personal Discussion)Job Location                   : BangaloreWorking days                 : 6 days a week (as per company policy)Work Timings                 : 9.30am to 6.00pm (as per company policy)Role description            : This is a non-sales role &amp; this role requires the candidate to interact with customers over Video calls for KYC check and handling customer calling. Responsibilities:<ul type="disc"><li>Managing Customer Identification process through Video call</li><li>Performing due diligence checks &amp; reviewing KYC documentation through Video Calls</li><li>Communicate effectively with customers to guide them through the verification process and address any concerns</li><li>Ensure accuracy and completeness of documentation and information collected during the VKYC process</li><li>Ensure customer identity, assess potential risks, prevent fraudulent activities &amp; continuous monitoring while performing Video calling</li><li>Must exhibit highest standards of customer service &amp; interaction quality</li><li>Adherence to Know Your Customer (KYC) guidelines, process checklist &amp; SOP’s</li><li>Collaborate within &amp; other teams to ensure smooth operations</li><li>Adhere to TAT, data accuracy, maintain NIL customer complaints, maintain quality standards in handling customers.</li><li>Ensure to own the responsibility on the cases handled &amp; manage the KYC approval process efficiently</li><li>Adherence to Compliance &amp; NIL deviation</li></ul> Educational Qualifications &amp; Key Skills:<ul><li>Graduation with minimum 3-5 yrs of experience in customer service, KYC checks/banking process (add advantage with Video handling experience)</li><li>Credit Underwriting experience (added advantage)</li><li>Strong Verbal &amp; written communication skills</li><li>Preferable multi-lingual candidates </li><li>Comfortable with inbound &amp; outbound calling and video conferencing</li><li>Ability to work with software systems</li><li>Proficient in MS Office (Microsoft Word, Excel, Power point)</li><li>Ability to communicate effectively with customers </li><li>Problem solving. Being able to solve problems efficiently</li><li>Attention to detail, active listening &amp; being patient with customers</li><li>Able to work flexible hours to meet operational needs when required</li></ul>

KYC Analyst

RELATIONSHIP MANAGER-CORPORATE SALES-TILAKNAGARIdentifying prospects, converts them to leads by explaining the features/terms and conditions and close the business.Adhere end to end process of sourced business – Sourcing, Document Completion, Booking etcPayment tracking of complete subscription till the end &amp; dues collection.Ensure the allocated income target.Negotiating with Corporates/Residents association for group deals.

Branch Relationship Manager

BUSINESS DEVELOPMENT OFFICER <table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="4" valign="top" width="100%">JOB DESCRIPTION                   </td></tr><tr><td valign="top" width="10.19830028328612%">A</td><td colspan="3" valign="top" width="89.80169971671388%">Job Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Company Name</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Muthoot Fincorp Ltd.</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Position/Designation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Business Development Executive </td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">B2</td></tr><tr><td valign="top" width="10.19830028328612%">4</td><td valign="top" width="39.94334277620396%">Department</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">BRANCH</td></tr><tr><td valign="top" width="10.19830028328612%">5</td><td valign="top" width="39.94334277620396%">Sub Department (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">N/A-Sub Department</td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Employment Type</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Probationer</td></tr><tr><td valign="top" width="10.19830028328612%">B</td><td colspan="3" valign="top" width="89.80169971671388%">Job Role</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Job Role</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Business Development</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Reporting to - Designation and Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Manager</td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">No Of Reportees</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">   4</td><td valign="top" width="39.94334277620396%">   Main Tasks</td><td valign="top" width="2.8328611898016995%">   :</td><td valign="top" width="47.02549575070822%">Increase the Branch business 1.Field Marketing. 2.Generate Leads on daily basis.3.Conversation of leads 4.Sales Calls 5.Generate new customer Business for GL and Third party.  </td></tr><tr><td valign="top" width="10.19830028328612%">    5</td><td valign="top" width="39.94334277620396%">    Areas of Responsibility</td><td valign="top" width="2.8328611898016995%">    :</td><td valign="top" width="47.02549575070822%">1.Achieve Monthly Sales Target. 2.Cross selling and up selling of third Party and group products to Gold Loan customers. 3.Adhere to lending norms and maintain integrity in customer transactions. 4.Support the branch in interest collection. 5.Conduct branch catchment development activities and generate customer leads and converting them to NCA. </td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Special Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate/Post Graduate.</td></tr><tr><td valign="top" width="10.19830028328612%">7</td><td valign="top" width="39.94334277620396%">Compensation Band</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Based on Market Standards/Internal norms</td></tr><tr><td valign="top" width="10.19830028328612%">8</td><td valign="top" width="39.94334277620396%">Entitlements</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">9</td><td valign="top" width="39.94334277620396%">Stake Holders</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">MFL Staﬀ, Group Company Staﬀ, Customers</td></tr><tr><td valign="top" width="10.19830028328612%">10</td><td valign="top" width="39.94334277620396%">Assets Required</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">11</td><td valign="top" width="39.94334277620396%">Career Progression</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td colspan="4" valign="top" width="100%">Personal Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">12</td><td valign="top" width="39.94334277620396%">Educational Qualiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate (minimum)</td></tr><tr><td valign="top" width="10.19830028328612%">13</td><td valign="top" width="39.94334277620396%">Technical Certiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Basic Computer Knowledge, esp.MS Oﬃce applications mandatory. MS Excel preferable.</td></tr><tr><td valign="top" width="10.19830028328612%"> 14</td><td valign="top" width="39.94334277620396%"> Skill Sets</td><td valign="top" width="2.8328611898016995%"> :</td><td valign="top" width="47.02549575070822%">Sales orientation. Good communication skills. Outgoing and confident. Problem solving capabilities, Result oriented, Proactive, Creative, and innovative, Perseverance, Flexibility, Pleasant and Smart, Integrity, Effective, Team player. And Empathetic</td></tr><tr><td valign="top" width="10.19830028328612%">15</td><td valign="top" width="39.94334277620396%">Communication Skills</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Conversant in local language and English</td></tr><tr><td valign="top" width="10.19830028328612%">16</td><td valign="top" width="39.94334277620396%">Total Field Sales Experience</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">1Year(s)0 Month(s)</td></tr><tr><td valign="top" width="10.19830028328612%">17</td><td valign="top" width="39.94334277620396%">Behavioral Competencies</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">NA</td></tr><tr><td valign="top" width="10.19830028328612%">18</td><td valign="top" width="39.94334277620396%">Other Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td valign="top" width="10.19830028328612%">19</td><td valign="top" width="39.94334277620396%">Remarks</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">C</td><td colspan="3" valign="top" width="89.80169971671388%">Approvals</td></tr><tr><td valign="top" width="10.19830028328612%">24</td><td valign="top" width="39.94334277620396%">Prepared by (Name/Designation/ Date)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">25</td><td valign="top" width="39.94334277620396%">Approved by (Name/Designation/ Date)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Need to be a Team player. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments &amp; live Organizational values. </td></tr></tbody></table> MFL/HR/JD/V1.0@2014                                     Not for External Circulation                                        FLN

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