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Ahmedabad (Rural) District Court

Parshwanath nagar

Role: Hub Incharge										
										
Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub		
								
Roles & Responsibilities:				
						
Rider Management										
Providing training to rider partners & grooming										
Conducting huddle for rider partners on daily basis										
Managing & monitoring the performance of each rider to improve their performance										
Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases										
To drive discipline of the safety & hygiene of rider partners			
							
Workforce Management										
Rider Attrition & attendance management										
Managing the performance of TLs in hub- providing feedback & inputs for improvement										
Ensure Career Progression for the TLs working in your hub										
Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc										
Managing & clearance of pendency shipments present in the hub										
Responsible to delivery shipments within TAT- D0, D1, D2, 6+D		
								
Inventory Reconciliation										
Check the dashboard frequently for reconciliation of shipments done by TLs										
Ensure 100% Inventory Reconciliation on daily basis										
Identify the short or excess shipments in the hub										
Take action on any kind of fraud or theft of shipment	
									
Hub Layout Management										
Bifurcation of the hub according to the hub activities										
Implementation of 5S in hub for maintaining the hub layout										
Ensuring that FIFO is done in a designated space										
Designated space of internet, housekeeping, stationery, shipments & inventory										
Maintaining good relationship with the owners & neighbors		
								
Escalation Management										
Managing the LH/DC volume & vehicle escalations										
Resolving Rider Payout issue										
IT, stationery, inventory issue to be managed										
Managing the escalations raised against the hiring										
Customer Escalation management within TAT										
CCTV footage to be shared with the DC team for short/excess shipment										
Sharing call recordings for MDND cases		
								
Operational Excellence										
Cash Management (Petty Cash & COD)										
Loss Management (Damage/Product Swap/Potential Loss)										
Hub Open House Activity (Weekly or Monthly)										
Reducing the fake remarks										
Closure of MDND cases										
Control on Delivered to cancel shipments										
Daily reconciliation & depositing of COD amount				
						
Skills required			
						
Operational Excellence										
Problem Solving										
Communication Skills										
Workforce Management										
Business Leadership


Hub Incharge - Chandkheda

Theba

Khodiyar Colony

Role: Hub Incharge

Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub

Roles & Responsibilities:		

Rider Management	
Providing training to rider partners & grooming
Conducting huddle for rider partners on daily basis
Managing & monitoring the performance of each rider to improve their performance
Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
To drive discipline of the safety & hygiene of rider partners

Workforce Management			
Rider Attrition & attendance management
Managing the performance of TLs in hub- providing feedback & inputs for improvement
Ensure Career Progression for the TLs working in your hub
Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
Managing & clearance of pendency shipments present in the hub
Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

Inventory Reconciliation			
Check the dashboard frequently for reconciliation of shipments done by TLs
Ensure 100% Inventory Reconciliation on daily basis
Identify the short or excess shipments in the hub
Take action on any kind of fraud or theft of shipment

Hub Layout Management				
Bifurcation of the hub according to the hub activities
Implementation of 5S in hub for maintaining the hub layout
Ensuring that FIFO is done in a designated space
Designated space of internet, housekeeping, stationery, shipments & inventory
Maintaining good relationship with the owners & neighbors

Escalation Management			
Managing the LH/DC volume & vehicle escalations
Resolving Rider Payout issue
IT, stationery, inventory issue to be managed
Managing the escalations raised against the hiring
Customer Escalation management within TAT
CCTV footage to be shared with the DC team for short/excess shipment
Sharing call recordings for MDND cases

Operational Excellence		
Cash Management (Petty Cash & COD)
Loss Management (Damage/Product Swap/Potential Loss)
Hub Open House Activity (Weekly or Monthly)
Reducing the fake remarks
Closure of MDND cases
Control on Delivered to cancel shipments
Daily reconciliation & depositing of COD amount

Skills required	

Operational Excellence
Problem Solving
Communication Skills
Workforce Management
Business Leadership


Hub Manager

I.I.T.Main Gate

Mumbai

Ghatkopar East

Role: Hub Incharge 
Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hubRoles & Responsibilities:


1)   Rider Management
-       Providing training to rider partners & grooming
-       Conducting huddle for rider partners on daily basis
-       Managing & monitoring the performance of each rider to improve their performance
-       Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
-       To drive discipline of the safety & hygiene of rider partners
2)   Workforce Management
-       Rider Attrition & attendance management
-       Managing the performance of TLs in hub- providing feedback & inputs for improvement
-       Ensure Career Progression for the TLs working in your hub
-       Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
-       Managing & clearance of pendency shipments present in the hub
-       Responsible to delivery shipments within TAT- D0, D1, D2, 6+D
3)   Inventory Reconciliation
-       Check the dashboard frequently for reconciliation of shipments done by TLs
-       Ensure 100% Inventory Reconciliation on daily basis
-       Identify the short or excess shipments in the hub
-       Take action on any kind of fraud or theft of shipment
4)   Hub Layout Management
-       Bifurcation of the hub according to the hub activities
-       Implementation of 5S in hub for maintaining the hub layout
-       Ensuring that FIFO is done in a designated space
-       Designated space of internet, housekeeping, stationery, shipments & inventory
-       Maintaining good relationship with the owners & neighbors
5)   Escalation Management
-       Managing the LH/DC volume & vehicle escalations
-       Resolving Rider Payout issue
-       IT, stationery, inventory issue to be managed
-       Managing the escalations raised against the hiring
-       Customer Escalation management within TAT
-       CCTV footage to be shared with the DC team for short/excess shipment
-       Sharing call recordings for MDND cases
6)   Operational Excellence
-       Cash Management (Petty Cash & COD)
-       Loss Management (Damage/Product Swap/Potential Loss)
-       Hub Open House Activity (Weekly or Monthly)
-       Reducing the fake remarks
-       Closure of MDND cases
-       Control on Delivered to cancel shipments
-       Daily reconciliation & depositing of COD amount

    Skills required
Operational Excellence
Problem Solving
Communication Skills
Workforce Management
Business Leadership



Hub Incharge - Alibagh

Fort

Hub Incharge - Fort

Panvel

Role: Hub Incharge 
Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hubRoles & Responsibilities:


1)   Rider Management
-       Providing training to rider partners & grooming
-       Conducting huddle for rider partners on daily basis
-       Managing & monitoring the performance of each rider to improve their performance
-       Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
-       To drive discipline of the safety & hygiene of rider partners
2)   Workforce Management
-       Rider Attrition & attendance management
-       Managing the performance of TLs in hub- providing feedback & inputs for improvement
-       Ensure Career Progression for the TLs working in your hub
-       Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
-       Managing & clearance of pendency shipments present in the hub
-       Responsible to delivery shipments within TAT- D0, D1, D2, 6+D
3)   Inventory Reconciliation
-       Check the dashboard frequently for reconciliation of shipments done by TLs
-       Ensure 100% Inventory Reconciliation on daily basis
-       Identify the short or excess shipments in the hub
-       Take action on any kind of fraud or theft of shipment
4)   Hub Layout Management
	-       Bifurcation of the hub according to the hub activities
	-       Implementation of 5S in hub for maintaining the hub layout
	-       Ensuring that FIFO is done in a designated space
	-       Designated space of internet, housekeeping, stationery, shipments & inventory 
	-       Maintaining good relationship with the owners & neighbors
5)   Escalation Management
-       Managing the LH/DC volume & vehicle escalations
-       Resolving Rider Payout issue
-       IT, stationery, inventory issue to be managed
-       Managing the escalations raised against the hiring
-       Customer Escalation management within TAT
-       CCTV footage to be shared with the DC team for short/excess shipment
-       Sharing call recordings for MDND cases
6)   Operational Excellence
-       Cash Management (Petty Cash & COD)
-       Loss Management (Damage/Product Swap/Potential Loss)
-       Hub Open House Activity (Weekly or Monthly)
-       Reducing the fake remarks
-       Closure of MDND cases
-       Control on Delivered to cancel shipments
-       Daily reconciliation & depositing of COD amount

       Skills required
Operational Excellence
Problem Solving
Communication Skills
Workforce Management
Business Leadership




Hub Incharge - Panvel

Gandhi Nagar Mod

Sanganer

Jagatpura

Purpose of Role: To manage Manpower, handling
escalations & metrics of their designated hubRoles & Responsibilities:

1)   Rider Management
-       Providing training to rider partners & grooming
-       Conducting huddle for rider partners on daily basis
-       Managing & monitoring the performance of each rider to improve their performance
-       Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
-       To drive discipline of the safety & hygiene of rider partners
2)   Workforce Management
-       Rider Attrition & attendance management
-       Managing the performance of TLs in hub- providing feedback & inputs for improvement
-       Ensure Career Progression for the TLs working in your hub
-       Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
-       Managing & clearance of pendency shipments present in the hub
-       Responsible to delivery shipments within TAT- D0, D1, D2, 6+D
3)   Inventory Reconciliation
-       Check the dashboard frequently for reconciliation of shipments done by TLs
-       Ensure 100% Inventory Reconciliation on daily basis
-       Identify the short or excess shipments in the hub
-       Take action on any kind of fraud or theft of shipment
4)   Hub Layout Management
	-       Bifurcation of the hub according to the hub activities
	-       Implementation of 5S in hub for maintaining the hub layout
	-       Ensuring that FIFO is done in a designated space
	-       Designated space of internet, housekeeping, stationery, shipments & inventory 
	-       Maintaining good relationship with the owners & neighbors
5)   Escalation Management
-       Managing the LH/DC volume & vehicle escalations
-       Resolving Rider Payout issue
-       IT, stationery, inventory issue to be managed
-       Managing the escalations raised against the hiring
-       Customer Escalation management within TAT
-       CCTV footage to be shared with the DC team for short/excess shipment
-       Sharing call recordings for MDND cases
6)   Operational Excellence
-       Cash Management (Petty Cash & COD)
-       Loss Management (Damage/Product Swap/Potential Loss)
-       Hub Open House Activity (Weekly or Monthly)
-       Reducing the fake remarks
-       Closure of MDND cases
-       Control on Delivered to cancel shipments
-       Daily reconciliation & depositing of COD amount

Skills required

Operational Excellence
Problem Solving
Communication Skills
Workforce Management
Business Leadership




Hub Incharge

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Shadowfax Technologies Jobs - 7 Verified Vacancies

Hub Incharge - Chandkheda

Hub Manager

Hub Incharge - Alibagh

Hub Incharge - Fort

Hub Incharge - Panvel

Hub Incharge - Alibagh

Hub Incharge