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I.I.T.Main Gate

Mumbai

Bhayander

Role: Hub Incharge	

Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub

Roles & Responsibilities:

Rider Management	
Providing training to rider partners & grooming
Conducting huddle for rider partners on daily basis
Managing & monitoring the performance of each rider to improve their performance
Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
To drive discipline of the safety & hygiene of rider partners

Workforce Management		
Rider Attrition & attendance management
Managing the performance of TLs in hub- providing feedback & inputs for improvement
Ensure Career Progression for the TLs working in your hub
Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
Managing & clearance of pendency shipments present in the hub
Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

Inventory Reconciliation				
Check the dashboard frequently for reconciliation of shipments done by TLs
Ensure 100% Inventory Reconciliation on daily basis
Identify the short or excess shipments in the hub
Take action on any kind of fraud or theft of shipment

Hub Layout Management		
Bifurcation of the hub according to the hub activities
Implementation of 5S in hub for maintaining the hub layout
Ensuring that FIFO is done in a designated space
Designated space of internet, housekeeping, stationery, shipments & inventory
Maintaining good relationship with the owners & neighbors

Escalation Management		
Managing the LH/DC volume & vehicle escalations
Resolving Rider Payout issue
IT, stationery, inventory issue to be managed
Managing the escalations raised against the hiring
Customer Escalation management within TAT
CCTV footage to be shared with the DC team for short/excess shipment
Sharing call recordings for MDND cases

Operational Excellence		
Cash Management (Petty Cash & COD)
Loss Management (Damage/Product Swap/Potential Loss)
Hub Open House Activity (Weekly or Monthly)
Reducing the fake remarks
Closure of MDND cases
Control on Delivered to cancel shipments
Daily reconciliation & depositing of COD amount

Skills required
Operational Excellence
Problem Solving
Communication Skills
Workforce Management
Business Leadership


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Shadowfax Technologies Jobs - 5 Verified Vacancies

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