Hub Incharge - Mapusa
Shadowfax TechnologiesFixed
₹25,000 - ₹32,000
Earning Potential
₹32,000
Fixed
₹25,000 - ₹32,000
Earning Potential
₹32,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
4 applicants
Benefits include: PF
Job Description
Role: Hub Incharge
Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub
Roles & Responsibilities:
Rider Management
Providing training to rider partners & grooming
Conducting huddle for rider partners on daily basis
Managing & monitoring the performance of each rider to improve their performance
Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
To drive discipline of the safety & hygiene of rider partners
Workforce Management
Rider Attrition & attendance management
Managing the performance of TLs in hub- providing feedback & inputs for improvement
Ensure Career Progression for the TLs working in your hub
Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
Managing & clearance of pendency shipments present in the hub
Responsible to delivery shipments within TAT- D0, D1, D2, 6+D
Inventory Reconciliation
Check the dashboard frequently for reconciliation of shipments done by TLs
Ensure 100% Inventory Reconciliation on daily basis
Identify the short or excess shipments in the hub
Take action on any kind of fraud or theft of shipment
Hub Layout Management
Bifurcation of the hub according to the hub activities
Implementation of 5S in hub for maintaining the hub layout
Ensuring that FIFO is done in a designated space
Designated space of internet, housekeeping, stationery, shipments & inventory
Maintaining good relationship with the owners & neighbors
Escalation Management
Managing the LH/DC volume & vehicle escalations
Resolving Rider Payout issue
IT, stationery, inventory issue to be managed
Managing the escalations raised against the hiring
Customer Escalation management within TAT
CCTV footage to be shared with the DC team for short/excess shipment
Sharing call recordings for MDND cases
Operational Excellence
Cash Management (Petty Cash & COD)
Loss Management (Damage/Product Swap/Potential Loss)
Hub Open House Activity (Weekly or Monthly)
Reducing the fake remarks
Closure of MDND cases
Control on Delivered to cancel shipments
Daily reconciliation & depositing of COD amount
Skills required
Operational Excellence
Problem Solving
Communication Skills
Workforce Management
Business Leadership
Job role
Job requirements
About company
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You can expect a minimum salary of 25,000 INR and can go up to 32,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed 10th or Below 10th degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Goa to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Goa at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 4 May 2026. For more details, download apna app and find Full Time jobs in Goa . Through apna, you can find jobs in 64 cities across India. Join NOW!