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Santoshi Mata Chowk

*Greetings🔰*

*Perfect  work ⚜️ we are currently hiring 💼 for * TELLECALLER* 👨🏻‍💻 for *work from home AND OFFICE WORK*🏠 position🔗

*Job description*♻️
▪️You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.
▪️Call On Data Given Or Provided By Company



*Interview location*🛜🛄
AMAR SAKET BUILDING , 3RD FLOOR, NEAR NATRAJ HOTEL, SWARGET MAIN BUS STOP, SWARGET PUNE.


*Salary Slab*🔰
▪️14000/- to 30000/-
▪️Experience/fresher are welcome
*Shift timings: FOR OFFICE WORK*
(9.30 AM TO 6.00 PM)

To *apply*☑️ this position we have one *interview process*📄 which is your abilities test.
(Interview Timing
11am to 5pm)


*Best regards,*
*SUSHCO UNICORN PRIVATE LIMITED ⚜️ *


*🔰HR team*🔰


Sushco Unicorn Private Limited

Telecalling Executive

Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and live chat, addressing their queries and concerns related to internet services.
Technical Troubleshooting: Diagnose and troubleshoot technical issues reported by customers, including connectivity problems, modem/router configurations, and software-related issues.
Service Activation: Assist customers with the activation and setup of internet services, guiding them through the installation process and ensuring a seamless experience.
Billing Support: Address billing inquiries, resolve payment-related issues, and assist in processing payments and subscription renewals.
Escalation Management: Escalate complex technical issues to the appropriate teams and ensure that customer issues are resolved within defined service-level agreements (SLAs).
Knowledge Sharing: Keep up-to-date with ISP services, plans, and promotions to provide accurate information to customers and recommend suitable plans as per their needs.
Documentation: Maintain detailed records of customer interactions, technical issues, and resolutions in the CRM system.
Quality Assurance: Ensure that customer interactions adhere to company policies and quality standards, striving for continuous improvement in service delivery.



Net Access Internet India

Customer Support Executive

As a customer care executive, you will be responsible for providing excellent customer service to our ISP clients. You will handle incoming calls, emails, and chats from customers who have queries, complaints, or feedback about our internet services. You will also assist customers with troubleshooting, billing, account management, and other related issues.

Some of the duties and responsibilities of this role are:
Answering customer calls and emails in a polite and professional manner.
Listening to customer needs and providing appropriate solutions or referrals.
Resolving customer complaints and escalating complex issues to the relevant department.
Providing information about our internet plans, features, and benefits.
Educating customers on how to use our internet services and troubleshoot common problems.
Processing customer payments, invoices, and refunds.
Updating customer records and maintaining accurate documentation
Following up with customers to ensure satisfaction and retention.
Adhering to company policies and quality standards.




Customer Care Executive

A telecaller is someone who calls potential customers, businesses, or leads and sells them products or gathers information. Telecallers use a variety of methods including cold calling, answering service, and specialty call centers to contact potential leads in their area.


Sai Communication

Telecaller

Taurus Bpo Services India Llp

02-Oct-2023 - Apply for 5 Telecalling / BPO / Telesales Jobs in Swargate, Pune on apna. Register for Free & find Telecalling / BPO / Telesales Job Openings in Swargate ✓ Work from Home ✓ Online

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