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Team Leader - Operations
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Senior Level

Quess Corp Limited

Team Leader - Operations

Operation Transactions AnalystJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Job AdWe are looking for Operations Transactions Analyst to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM. But enough about us; let’s talk about you.You are a curious person who is great at identifying problems and seeing them through to resolution. You would rather be an expert in a specific area than a generalist, but still need to know how your work fits in with the bigger picture. You are careful and detail-oriented but at the same time very efficient in your work, and are always looking for ways to streamline processes and cut out waste.The Team: The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.   Job Responsibilities<ul><li>Perform tasks or related responsibilities and achieve desired output on specified process in healthcare RCM</li><li>Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services </li><li>Responsible to maintain important logs and documentation regarding the details of the tasks performed</li><li>Typical Qualifications</li><li>Bachelors degree or equivalent</li></ul> About athenahealth<ul><li> Our Mission: To unleash our collective potential to transform healthcare.</li><li>Our Location: This role is located in Chennai .This office has a cafeteria, coffee café and outdoor space.</li><li>Our Culture: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.</li><li>Our Perks: Along with health &amp; financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative work spaces</li></ul>About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers  <a href="https://www.athenahealth.com/careers/equal-opportunity" rel="noopener noreferrer" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a><h4>Experience Level</h4>Senior Level

Athenahealth Technology Private Limited

Transaction Processor

Assistance Manager - OperationsThe Assistance Manager - Operations will be responsible for overseeing day-to-day operations, ensuring efficient workflow, and managing a team of operational staff. The role involves coordinating with various departments to streamline processes and improve overall operational efficiency. The ideal candidate should have strong leadership skills, excellent problem-solving abilities, and a keen eye for detail.

Assistant Operations Manager

Service Engineer<h4>Description</h4><table width="333"><tbody><tr><td>1. Conducting surveys in field and assessment of loss.</td></tr><tr><td>2. Coordinating with insured for claim documents &amp; processing.</td></tr><tr><td>3. Monitor the process flow of allotted claims from registration to settlement.</td></tr><tr><td>4. Coordinating with repairer on settlement and payment reconciliation.</td></tr><tr><td>5. Building relationship with internal and external customer</td></tr></tbody></table><h4>Skills Required</h4>Industry Understanding &amp; Competitive Awareness; Claims Assessment; Communication<h4>Education/Qualification</h4>Diploma, BE -Mechanical/Automobile<h4>Desirable Skills</h4>.Good communication skills. 2.Flexible &amp; adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language

Bajaj Allianz Life Insurance Company Limited

Service Engineer

Assistant Manager-Procurement Transformation-PuneJob details

 •Individual Contributor/Supervisory


 •Geographies  to be supported  EMEA &amp; APAC


 •Work timings  9 AM - 6 PM IST (Please note - work timings may differ based on the project/geo requirements)


  

Roles &amp; responsibilities

 •Source-to-Pay Implementation Expertise: Possess prior experience in delivering comprehensive end-to-end implementation projects for the Source-to-Pay workstream. Deep knowledge of S2P functional processes.


 •Procurement Transformation Delivery: Execute procurement transformation and digitalization projects across diverse sectors and geographies, utilizing platforms such as Coupa, Ariba, Ivalua, Zycus, GEP, and Jaggaer. Lead engagements/workstreams end-to-end.


 •Develop and Drive Opportunities: Lead or support initiatives to identify and advance opportunities by building and leveraging external networks and professional relationships.


 •Engagement Roles: Independently manage the project and undertake key roles, including but not limited to Functional Design Lead, Testing Lead, Project Manager,  Change Management Support across various projects.


 •Recruitment and Mentorship: Oversee recruitment processes and provide guidance and mentorship to team members to foster professional growth.


 •Industry Knowledge and Trends: Stay informed on the latest industry trends, emerging technologies, and procurement best practices to deliver cutting-edge solutions.


 •Competency Development: Contribute to internal capability-building initiatives by conducting knowledge-sharing sessions, creating best practice documentation, and facilitating internal training and development programs.

 Mandatory  technical skills•Prior experience in implementing S2P solutions in various cloud tools and/or ERP systems.•Strong understanding of procurement processes and spend management principles.•Hands-on experience in:•Leading functional design workshops (including requirement gathering and fit-gap analysis)•Creating documents at various stages of the project like creating to-be process flows, business process documents, configuration workbook, testing strategy, identify and finalize test scenarios and test scripts, training documents etc.Key behavioural attributes/requirements•Excellent interpersonal and presentation skills•Strong client management skills and experience in working with global cross-functional teams•Highly self-motivated individual with the ability to adapt in fast paced and dynamic environment•Should be flexible to work on different P2P/CLM technologies/platforms after providing required support and trainings•Take complete ownership of project roles &amp; responsibilities, and drive internal practice development initiatives This role is for you if you have  the belowEducational qualifications•Post-Graduate/MBA/PGDM preferred•B.E/B.Tech equivalent from reputed institute•Any certifications on related technology/platform will be preferred #KGS #LI-HS1 <h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Procurement Manager

Executive - Operation- Position: Operations Executive
- Location: Bangalore
- Responsibilities likely include managing operational tasks and ensuring efficiency in processes.
- The role may involve coordination with various departments and teams.
- Ideal candidates should possess strong organizational skills and the ability to work in a dynamic environment.
- Freshers and experienced candidates may apply, indicating a flexible approach to candidate selection.
- No specific experience or educational requirements mentioned.

Operations Executive

Operations ManagerThe Operations Manager will be responsible for overseeing and managing the daily operations of the company. They will ensure that the organization is running efficiently and effectively, implementing strategies to optimize productivity and performance. The role will involve coordinating with various departments to streamline processes and improve overall business operations.

Operations Manager

Associate, Real Time ManagementJob Title:Associate, Real Time ManagementJob Description<h4>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</h4><h4>Role and KEY RESPONSIBILITIES</h4><h4>Real-Time Queue Monitoring: Monitor intraday call volumes, queue performance, and agent availability across voice, chat, email and other channels to ensure service levels are met.</h4><h4>Incident Management: Provide Tier 1 and Tier 2 troubleshooting support for real-time operational and system issues; initiate and participate in rapid escalation processes to minimize impact on client operations.</h4><h4>Traffic Routing &amp; Adjustments: Monitor and manage call routing, DNIS settings, overflow strategies, and media campaign configurations across various platforms and client accounts.</h4><h4>Downtime Coordination: Support coordination during system outages or tool downtimes by documenting incidents, notifying stakeholders, and maintaining regular communication with operations and clients.</h4><h4>Performance Reporting: Analyze real-time performance metrics, staffing gaps, shrinkage trends, and forecast deviations; recommend corrective actions to meet intraday goals.</h4><h4>WFM Collaboration: Work closely with WFM scheduling and forecasting teams to ensure staffing aligns with intraday trends and client expectations.</h4><h4>Stakeholder Communication: Maintain regular updates with operations managers and clients regarding real-time status, issue resolutions, and potential risks to SLA delivery.</h4><h4>Platform &amp; Tool Utilization: Utilize WFM platforms, ACD systems, and service management tools to execute real-time activities and log incidents accurately.</h4><h4>Process Improvements: Recommend real-time process enhancements to improve workforce utilization, adherence, and overall service performance.</h4><h4>Key Skills &amp; Knowledge:</h4><h4>1–2 years of experience in a WFM real-time or command center role within a BPO environment preferred.</h4><h4>Basic knowledge of ACD platforms (e.g., Avaya, Genesys, Cisco), workforce management tools (e.g., Verint, NICE, Aspect), and service desk systems.</h4><h4>Understanding of BPO operations and key metrics such as AHT, ASA, SLA, shrinkage, adherence, and occupancy etc.</h4><h4>Awareness of the financial and operational implications of decisions in a contact center environment.</h4><h4>Strong problem-solving skills with the ability to react quickly in high-pressure scenarios.</h4><h4>Proficient in Microsoft Excel and other Microsoft Office tools.</h4><h4>Excellent verbal and written communication skills, including the ability to communicate technical issues to non-technical stakeholders.</h4><h4>Willingness to work in a 24x7 rotational shift environment handling global clients and time zones.</h4><h4>Strong multitasking, organizational, and time management skills.</h4><h4>High attention to detail, professional demeanor, and ability to build strong working relationships.</h4><h4>Team player with a high sense of ownership.</h4><h4>QUALIFICATIONS:</h4><h4>Bachelor’s degree from an accredited institution with a minimum of two years of professional experience.</h4><h4> Educational qualification: Graduation</h4><h4>Disclaimer:-</h4><h4>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'</h4>Location:IND Bangalore - Ecospace Bus ParkLanguage Requirements:English (Required)Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Mid Level

Concentrix

Project Management Intern

Delivery Operations Team LeadSkill required: Trade Processing-Settlements - Trade Finance Designation: Delivery Operations Team Lead Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Applied Technology &amp; Operations for Markets (ATOM) is a multi-client processing on-demand service platform. A trade processing service for the trading and treasury entities of our clients that they can plug onto – in parts or entirely – while focusing their efforts on what differentiates them on the market. ATOM BPaaS leverages cloud hosted architectures to deliver high quality run and change services. It integrates infrastructure and IT management services with business processes execution supported by an orchestrated layer of intelligent operations assets.
Looking for someone with trade settlement experience
Develop and deliver business solutions related to the trade finance products offered by banks, including transactions such as import and export bills, foreign bill collection, banker s acceptances/reimbursemen ts, letters of credit and open account trading. What are we looking for? •Agility for quick learning
•Written and verbal communication
•Problem-solving skills
•Commitment to quality
•Process-orientation Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

Delivery Lead

Services Operations Analyst Role Overview:&nbsp;&nbsp;The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team.&nbsp;This includes activities such as reporting &amp; analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process.&nbsp;The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.&nbsp; In This Role You Will:<ul><li>Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.</li><li>Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.</li><li>Scope and execute project/programs aimed at garnering efficiency and overall profitability.</li><li>Ownership and maintenance of the CRM systems and ensuring data accuracy.</li><li>Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.</li><li>Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.</li><li>Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.</li><li>Influence project objectives and direction with company leaders.</li><li>Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.</li><li>Structure and build out complex reporting needs and deliver presentations.</li><li>Assist global resourcing team as needed with services staffing internally and externally with partners.</li><li>Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.</li></ul> You’ve Got What It Takes If You Have:<ul><li>Bachelor's ideally or equivalent experience.</li><li>4+ year of experience in the field or in a related area.</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously.</li><li>Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.</li><li>Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.</li><li>Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.</li><li>Exceptional data analysis skills with advanced knowledge of MS Excel.</li><li>Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.</li></ul>

Cornerstone OnDemand

Business Operations Analyst

Hub's Regional Spoc - Regional OpsAbout Us:Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the Team:Hub will be a docking station for the sales team for conducting meetings, interviews, R&amp;R events and for receiving and submitting the devices for maximum up to 45 minutes. About the Role:Responsible for Managing complete Fleet Hub Forward and Reverse operations.  Requirement/Expectation:1.Responsible for Managing complete Fleet Hub Forward and Reverse operations.2.Manage effectively the day to day operations of the Fleet Hub.3.Ensure that the warehouse is kept clean and maintains hygiene. 4.Dispatch Planning5.Coordinating with the Logistic Team for device movements.6.Maintain the inventory as per FIFO7.Monitoring the correct inventory level at Fleet hub and plan accordingly8.Candidate Profile9.In depth knowledge of warehousing and Logistics operations.10.Strong communication skill11.Advanced MS office Skill.  Superpowers/ Skills that will help you succeed in this role:1. High level of drive, initiative and self-motivation2. Ability to take internal and external stakeholders along3. Understanding of Technology and User Experience4. Love for simplifying5. Growth Mindset6. Willingness to experiment and improve continuously Education: Graduation/ Post Graduation preferred.  Why join us:1.  A collaborative output driven program that brings cohesiveness across businesses through technology.2.  Improve the average revenue per use by increasing the cross-sell opportunities.3.  A solid 360 feedbacks from your peer teams on your support of their goals.4.  Respect, that is earned, not demanded from your peers and manager.  Compensation:If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Paytm Services Private Limited

Regional Manager

Operations Team Member-WBG OPERATIONS (OPS)-Customer Service DeskKotak Mahindra Bank   •Verification of executed legal documents as per Documentation Grid released by the legal team from time to time &amp; Sanction Letter / Term Sheet issued by the business / credit team. •Stamp Duty as per Legal Stamp Duty Grid is adhered too. •Limits &amp; Collateral Maintenance. •CERSAI Maintenance. (Charge Creation &amp; Release) Checker for Mortgage, Hypothecation &amp; Intangible assets - basis terms of sanctions. •Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. •Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. •Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products &amp; CMS team for CMS products. •Insertions (documents received post disbursement). •Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). •Tracking of post disbursement conditions related to Wholesale &amp; Commercial operations in DRS as “pre-approved”. •Handover of Files (All documents except Title Deeds) &amp; Dockets (Title Deeds – Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action &amp; receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). •Handover of PDC / SPDC’s to the Vendor on a weekly basis &amp; receive acknowledgement. •Liaison with Auditors &amp; Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). •Confirmation to DMT for Release of property &amp; verification of the property documents before releasing to customer / RM / customer service. •Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business &amp; Credit •Qualification – Graduate / Post-Graduate      <ul><li>Detail oriented and ability to multi-task </li><li>Good Interpersonal skills and ability to work in teams</li><li>Excellent Communication Skills </li><li>Proficiency in MS-Office</li><li>Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations</li></ul> <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Operations Associate

GSCI AnalystGSCI Analyst is primarily responsible for the following<ul><li>Support, coordinate, and implement MP&amp;L systems for plants Globally</li><li>Production support. Met TAT. Ensure no impact to production due to system issues</li><li>Implementation/Support for various strategic initiatives. </li></ul><ul><li>Support Supplier Releases/CMMS Launch/I-ERP launch support</li><li>Support various strategic initiatives (SKD expansion, e-DDL to ASCENT, CMMS feed to ASCENT/Lean DNA, S&amp;OE, S&amp;OP, etc.)</li><li>End to End Process mapping to ensure launch of applications by working with IT.</li><li>Drive/Ensure Global alignment on project various deliverables and timelines.</li><li>Schedule/Drive initial kickoff meetings to identify stakeholders, define scope, impacted upstream/downstream systems, and gather requirements.</li><li>Schedule/Drive risk meetings to determine the probability and impact of risks and plan appropriate responses to mitigate identified risks.</li><li>Drive data mapping of data elements with support from all parties.</li><li>Support/Ensure alignment and adequate delivery of all GDIA dashboard initiatives.</li><li>Drive deployment plan and implementation dates.</li><li>Drive UAT both Unit as well as SIT. UAT testing must include acceptance criteria that has been approved by all parties.</li><li>Drive helpdesk support and security administration on all assigned MP&amp;L systems.</li><li>Interface with other Ford departments (within MP&amp;L, IT, GDIA, GOTD, FCSD, Sales and Marketing, Finance, PD, Plants etc.)</li><li>Support rollback and system outages on all assigned MP&amp;L systems</li><li>Willingness to work across time zones.</li></ul><ul><li>Subject Matter expert in Supply Chain/relevant MP&amp;L systems. 5+ years of relevant experience</li><li>Hands on experience in ERP and other material management systems</li><li>MP&amp;L Experience</li><li>Project management skills</li><li>Good communication and analytical skills.</li><li>Six Sigma Black Belt certification preferred for candidates with experience in process improvement and quality management</li></ul><h4>Experience Level</h4>Mid Level

Ford Motor

Supply Chain Manager

Operations Lead Connectivity, - GlobalKey Responsibilities Connectivity Operations &amp; Support <ul><li>Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections. </li><li>Provide operational support for GSIP platforms to ensure stable voice and video communication. </li><li>Operational support for SASE – Traffic routing/Network Security/User Policy/VPN - Secure remote access.  </li><li>Support for Factory Network – Factory request for network policy/user Policy/segregation request.  </li><li>Monitor service performance and coordinate issue resolution with stakeholders. </li><li>Handle Escalations and Prioritize service-related requests  </li><li>Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met. </li><li>Project Management – Support Communication and timeline completion </li></ul>Infrastructure Automation and Improvement  <ul><li>Identify opportunities to automate network Service provisioning, monitoring, and reporting. </li><li>Collaborate with engineering teams to develop reusable automation frameworks and templates. </li><li>Ensure automation aligns with security, compliance, and change management policies. </li></ul>GSIP &amp; SASE Management (Good to have) <ul><li>Maintain GSIP configurations and troubleshoot session-related issues. </li><li>Support SASE platform updates, rule changes, and user access policies. </li><li>Ensure both platforms meet performance, reliability, and security standards. </li></ul>Supplier &amp; Managed Services Oversight <ul><li>Manage relationships with managed service providers, ensuring delivery of contracted services. </li><li>Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution. </li><li>Participate in contract reviews, renewals, and negotiations with suppliers. </li></ul>Financial &amp; Invoicing Management (Secondary) <ul><li>Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments. </li><li>Manage intercompany invoicing for shared connectivity services across business units. </li><li>Track operational costs and support budget planning and reporting. </li></ul>Documentation &amp; Compliance <ul><li>Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts. </li><li>Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR). </li></ul>Qualifications <ul><li>Bachelor's degree in information technology, Computer Science, or related field. </li><li>5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509. </li><li>knowledge with network automation tools. </li><li>Proven experience in supplier management, especially with managed services. </li><li>Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology. </li><li>Strong background in vendor and intercompany invoicing processes. </li><li>Excellent communication, coordination, and documentation skills. </li></ul>Preferred Skills <ul><li>Understanding of voice protocols (SIP), cloud networking, and secure access technologies. </li><li>Exposure to ITIL or similar service management frameworks. </li><li>Ability to manage cross-functional teams and multiple operational priorities. </li></ul>Secondary Skills  <ul><li>Good understanding of SIP, Network Security and IT/OT segregation  </li><li>Understanding LAN and SD-WAN.  </li><li>Supplier &amp; Contract Management </li><li>Financial management </li><li>Virtual team working  </li><li>Project management </li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on <a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.kone.com%2Fcareers&amp;data=02%7C01%7C%7C196fba7696d14cb6e18c08d5fed3bd46%7C2bb82c642eb143f78862fdc1d2333b50%7C0%7C0%7C636695107710197112&amp;sdata=mHjxju%2F%2F0Yjd1a9Qo2DoRF7lJdKQrHqujJmglVjPX9w%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">www.kone.com/careers</a><h4>Experience Level</h4>Senior Level

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