Process Associate - Claims

Ready to shape the future of work?  

 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

We are inviting applications for the role of Process Associate/ Process Developer, Claims 

Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and claims processes to process transactions for the Claims Support Teams and communicate with the Onsite Team. 

Responsibilities 

• Transaction processing for Claims Support Teams 

• Communicating with the Onsite Team 

• Responsible for FNOL Indexing, Set Up, Payments processing, Diary set up, Closing file, Updating reserves and Vendors 

• Responsible to comprehend, good customer service attitude to clearly articulate the resolution 

• Responsible to handle varied volumes of workloads and to reach targets and deadlines on a timely basis 

Qualifications we seek in you 

Minimum Qualifications 

• Graduate (in any discipline) 

• Relevant work experience for London Market Insurance preferred 

• Should have wing to wing knowledge of the Claims lifecycle  

• Must demonstrate and foster customer focus, teamwork, accountability, initiative and innovation. 

• Fluent in English language- both written and oral 

Preferred Qualifications 

• Insurance domain awareness 

• Good knowledge of MS Office 

• Preferred with certification on one of the streams i.e. CII London i.e. ALMI, FIT or Cert CII or equivalent or AINS, CPCU certification 

• Knowledge of Bureau/Non Bureau market 

• Knowledge of FNOL, Invoice, BDX documents 

• Exposure to Reinsurance Market and it's types such as Prop and Non prop 

• Exposure to Treaty and Fac Reinsurance 

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.