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Training ManagerJOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE  Education and Experience• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.OR• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs• Promotes and informs employees about all training programs.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Helps employees identify specific behaviors that will contribute to service excellence.• Ensures employees receive on-going training to understand guest expectations.• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.• Meets with training cadre on a regular basis to support training efforts.• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness• Monitors enrollment and attendance at training classes.• Meets regularly with participants to assess progress and address concerns.• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.• Measures transfer of learning from training courses to the operation.• Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.• Aligns current training and development programs to effectively impact key business indicators.• Establishes guidelines so employees understand expectations and parameters.• Develops specific training to improve service performance.• Drives brand values and philosophy in all training and development activities.• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets• Participates in the development of the Training budget as required.• Manages budget in alignment with Human Resources and property financial goals.• Manages department controllable expenses to achieve or exceed budgeted goals.• Utilizes P-card if appropriate to control and monitor departmental expenditures. 


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Mid Level

Marriott Hotels India

Training Manager

MERN or MEAN Stack Corporate Trainer We are seeking an experienced MERN or MEAN Stack Corporate Trainer to join our team. As a Trainer, you will play a key role in delivering technical training programs for MERN (MongoDB, Express.js, React, Node.js) or MEAN (MongoDB, Express.js, Angular, Node.js) stacks to our clients. You will be responsible for designing and delivering engaging training sessions, mentoring participants, and ensuring a smooth transfer of knowledge to help them excel in their development careers. Experience: 3-5 YearsResponsibilities:<ul><li>Design and deliver comprehensive training sessions on the MERN /MEAN stacks, tailored to clients' requirements. Mode of training delivery could be PAN India location. (Working mode will be Hybrid)</li><li>Work closely with clients, project managers, and stakeholders to understand training needs and objectives.</li><li>Develop training materials, hands-on labs, and assignments to enhance learning outcomes.</li><li>Provide mentorship and support to participants throughout the training programs.</li><li>Stay updated on the latest trends and best practices in MERN/MEAN stack development and integrate them into training modules.</li><li>Troubleshoot and debug issues encountered by participants during training exercises.</li><li>Test and evaluate participants' understanding through assessments, project work, and interactive discussions.</li><li>Maintain a positive and engaging learning environment to foster participant growth and retention.</li><li>Offer post-training support to ensure knowledge transfer into workplace applications.</li></ul> Requirements:<ul><li>3+ years of cumulative experience in delivering training.&nbsp;</li><li>1+ years of experience in MERN or MEAN stack development.&nbsp;</li><li>Strong expertise in front-end technologies such as HTML, CSS, and JavaScript.</li><li>In-depth knowledge of React.js, Angular, and their ecosystem</li><li>Proficiency in back-end frameworks like Node.js and Express.js.</li><li>Hands-on experience with MySQL, MongoDB and related database technologies.</li><li>Strong verbal and written communication skills, with an ability to simplify complex concepts.</li><li>Prior experience in delivering technical training programs is a significant advantage.</li><li>Degree in Computer Science, Engineering, or a related field is preferred.</li><li>Familiarity with DevOps concepts and cloud is a plus.</li><li>Familiarity with other stacks such as DotNet or Java is a plus.&nbsp;</li></ul> Key personal attributes:<ul><li>Exceptional presentation skills with a strong stage presence to engage diverse audiences.</li><li>Ability to manage client interactions effectively, including requirement gathering and training feedback.</li><li>Proficient in developing and delivering training tailored to varying skill levels, from beginners to advanced developers.</li><li>Strong people motivator with high energy and enthusiasm for teaching and mentoring.</li><li>Proactive attitude with a commitment to understanding and exceeding client expectations.</li><li>Passionate about learning and staying ahead of the curve in emerging web technologies.</li><li>Strong problem-solving skills and the ability to resolve technical challenges during training.</li><li>Willingness to learn cloud technologies.</li></ul>

CloudThat Technologies Private Limited

Corporate Trainer

Cloud Security Trainer We are seeking a skilled and experienced Azure Security Trainer to join our team. The ideal candidate will have an understanding of Cloud /Cyber security practices and a passion for teaching and mentoring others. This role involves designing and delivering comprehensive training programs to help our clients and internal teams enhance their Azure security capabilities.&nbsp; Key Responsibilities:<ul><li>Create and conduct training sessions on Azure security best practices, tools, and technologies.&nbsp;</li><li>Design and update training materials, including presentations, hands-on labs, and documentation.&nbsp;</li><li>Assess the effectiveness of training programs through evaluations and feedback and make necessary improvements.&nbsp;</li><li>Keep abreast of the latest developments in Azure security and incorporate new knowledge into training programs.&nbsp;</li><li>Work closely with other departments to ensure training programs align with organizational goals and security standards.&nbsp;</li></ul>&nbsp;Required Qualifications:<ul><li>Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Azure Cloud and security fundamentals is must.&nbsp;</li><li>Relevant certifications such as Security fundamentals, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Administrator, or similar.&nbsp;</li></ul> Skillset:<ul><li>Intermediate level knowledge of Security fundamentals – security, compliance, zero trust principle, Threat detection and monitoring etc.&nbsp;</li><li>Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.&nbsp;</li><li>Proven ability to design and deliver effective training programs.&nbsp;</li><li>Strong analytical and problem-solving skills.&nbsp;</li><li>Ability to adapt training methods to suit different learning styles and technical backgrounds.&nbsp;</li><li>Collaborative mindset with the ability to work effectively with cross-functional teams.&nbsp;</li></ul> Experience: 2-5 years

SAP Security Consultant

Learning and Development Specialist India     <h4>JOB DESCRIPTION:</h4>Main Purpose of RoleResponsible for learning and development curriculum planning, implementing and executing of learning and development programs within India that make the best use of Abbott employee’s current and future abilities.Manage the overall training delivery and operations activities in India and ensure they are conducted efficiently, cost–effectively and in accordance with the organization’s policies and standards.Individual contributor with comprehensive knowledge in the events management, coordination, and management of training and development activities and tasksSelf-starter that is able to work with limited supervision but with regional and global mindset to keep leadership informedAbility to execute specialized projects while meeting the organization’s needs.Ability to trouble-shoot issues and problem-solve while considering current training processes.Ability to flex depending on India market local needs and able to quickly support ad-hoc projects when and where neededMain Responsibilities*Apply developed learning and development knowledge and skills in the planning, implementation and delivery of training programs; work with the organization on learning needs of their business through vehicles such as the training needs analysis.*Support sourcing, evaluating, and tracking third party training vendors and programs; local training, events management (and others as needed) vendors contract processes with local purchasing; support and maintain on-going vendor relationships.*Maintain and analyze organization and individual training metrics in order to monitor the effectiveness of internal and external training programs; provide operational support to metrics gathering systems.*Support researching and sourcing training programs and resources, or recommend externally-provided programs, which meet the needs of individuals and are consistent with the organization’s overall training plan.*Provide guidance to employees about the organization's training programs and policies and arrange for them to participate in internal and external training so the organization’s training resources are allocated effectively.*Coordinate delivery and operations activities to ensure training programs are delivered with high quality resources.<ul><li>Coordinate day to day logistical support to execute the delivery of training.</li><li>Procures, organizes, maintains, prepares and provides, set-up of materials, audio visual equipment and classrooms.</li><li>Provide customer service to organization’s employees with training registration and cancellations, course offering questions and other training related inquires.</li><li>Maintain and updated training registration site for local classes and monitor classes and enrollments.</li><li>Establish local course costs for open enrollment classes and intact request.</li><li>Support other TD shared goals activities that require L&amp;D support (key talent programs, capability, webinars, etc)</li></ul>*Track local training budget and report to management on a monthly basis the budget status and LBE.*Support the processing of invoices, documentation and monthly reconciliation for responsible budgets.*Support global and local translations by providing in-country review of translated content.*Keep abreast of developments and innovations in training and education in industry and government education sectors so the organization’s training activities remain current and relevantQualificationsAssociates Degree or equivalent RequiredHR, General Management or Business Administration or relevant studiesBachelor’s Degree preferred but not requiredExperience/BackgroundExperience3-5 years training operations or relevant experienceNeed on a daily basis to maintain optimal operations processes2 years of project management experienceNeed on a project basis to effectively manage components of a projectProficient in MS Excel, Word, PowerPoint, SharePointUse on a daily basisAble to lift up to 50 poundsNeed when setting up training classesExcellent organizational skillsStay agile and flexible to respond to changing organizational needsStrong communication skillsKeep multiple stakeholders informedStrong service orientation skillsAnswer customer inquiriesPosition Details                      Travel 10%Located in Mumbai, BKC Office  Full-Time     The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.     <h4>JOB FAMILY:</h4>Learning &amp; Development     <h4>DIVISION:</h4>CHR Corporate Human Resources        <h4>LOCATION:</h4>India &gt; Mumbai : BKC Building     <h4>ADDITIONAL LOCATIONS:</h4>     <h4>WORK SHIFT:</h4>Standard     <h4>TRAVEL:</h4>Yes, 10 % of the Time     <h4>MEDICAL SURVEILLANCE:</h4>Not Applicable     <h4>SIGNIFICANT WORK ACTIVITIES:</h4>Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott India Ltd

Training and Development Manager

Training (Training Development ) AnalystIn these roles you will be responsible for: Responsibilities: <ul><li>Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.</li><li>Reporting and tracking training effectiveness</li><li>Interviewing new hires</li><li>Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects</li></ul>Requirements for this role include: Key Skills: <ul><li>Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills</li><li>Skills: Coaching and Feedback</li><li>Skills: Proficient in MS Excel and MS PPT</li><li>Skills: Content Development </li></ul> Preferences:  - Optional (nice-to-have’s) <ul><li>Skills: Instructional Design Skills (a good-to-have skill)</li></ul>Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST).  The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.

NTT DATA Global Delivery Services Ltd

Director - Knowledge Management<h4>Company Description</h4>Sutherland is an experience led digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Our digital backbone spans 144 countries around the world, with 61 delivery centres across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 60K+ global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Visit our website to know more about us <a href="https://www.sutherlandglobal.com/">https://www.sutherlandglobal.com/</a> LinkedIn <a href="https://www.linkedin.com/company/sutherland-global/">https://www.linkedin.com/company/sutherland-global/</a><h4>Job Description</h4>Role Summary:The Director of Learning and Development (L&amp;D) is a strategic leader responsible for shaping and executing the organization’s learning strategy to support business goals, workforce capabilities, and employee growth. This role oversees the design, delivery, and evaluation of all learning and development programs, while fostering a culture of continuous learning and knowledge sharing across the organization.Key Responsibilities:Strategic Leadership<ul><li>Define and execute the enterprise L&amp;D strategy aligned with organizational goals.</li><li>Partner with senior leadership to assess skills gaps and future capability needs.</li><li>Build a roadmap for leadership development, functional training, onboarding, and compliance programs.</li></ul>Program Management<ul><li>Oversee the end-to-end design, delivery, and evaluation of learning programs (classroom, e-learning, blended).</li><li>Ensure scalable, inclusive, and engaging learning experiences for diverse employee groups.</li><li>Introduce innovation through modern learning technologies, platforms, and methodologies.</li></ul>Learning Analytics &amp; Impact<ul><li>Establish measurement frameworks for L&amp;D initiatives (e.g., learning KPIs, ROI, employee growth).</li><li>Monitor learning effectiveness using data and analytics to drive continuous improvement.</li><li>Present insights and reports to executive leadership and recommend strategic actions.</li></ul>Team Leadership<ul><li>Lead and mentor a team of L&amp;D professionals, learning architects, and facilitators.</li><li>Foster a high-performance, learner-centric team culture.</li><li>Manage budgets, vendor relationships, and cross-functional project teams.</li></ul>Knowledge Management (Optional if included)<ul><li>Implement systems and practices for knowledge capture, sharing, and reuse.</li><li>Promote collaboration and access to institutional knowledge through digital platforms and communities of practice.</li></ul>Qualifications:<ul><li>10+ years of progressive experience in Learning &amp; Development, with at least 3-5 years in a leadership role.</li><li>Proven experience developing and implementing enterprise L&amp;D strategies.</li><li>Strong understanding of adult learning principles, instructional design, and digital learning platforms (e.g., LMS, LXP).</li><li>Experience with learning analytics, capability frameworks, and organizational development.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Bachelor’s degree required; Master’s degree in HR, Education, Organizational Development, or related field preferred.</li></ul><h4>Experience Level</h4>Executive Level

Sutherland Global Services Private Limited

Lead eLearning DeveloperAbout Tekion:Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.Job DescriptionWe are seeking a highly experienced and innovative Lead eLearning Developer to drive the development of advanced digital learning solutions. In this role, you will lead a team of developers, collaborate with instructional designers, and work closely with subject matter experts (SMEs) to deliver engaging and interactive eLearning experiences. You will take ownership of end-to-end eLearning projects, ensuring that technical development aligns with educational objectives and quality standards. The ideal candidate will have extensive experience in eLearning development, project management, and team leadership, with a deep understanding of the latest tools and technologies. Key ResponsibilitiesTeam Leadership and Mentorship:<ul><li>Lead, mentor, and provide technical guidance to a team of eLearning developers, ensuring high-quality work and continuous skill development.</li><li>Allocate tasks and manage workloads to optimize productivity across multiple projects.</li><li>Foster a culture of collaboration, innovation, and continuous improvement within the development team.</li></ul>eLearning Development: <ul><li>Design and develop high-quality, interactive eLearning courses using tools like Articulate Storyline, Adobe Captivate, or similar platforms.</li><li>Lead the development of advanced multimedia elements such as animations, simulations, quizzes, and assessments to enhance learner engagement.</li><li>Ensure all eLearning content is compliant with SCORM, xAPI, and AICC standards for seamless LMS integration.</li></ul>Project Management: <ul><li>Take ownership of eLearning projects, managing the full development lifecycle from concept to delivery.</li><li>Collaborate with instructional designers, SMEs, and other stakeholders to ensure that technical development aligns with educational objectives.</li><li>Plan and manage timelines, resources, and budgets to meet project deadlines while maintaining high-quality standards.</li></ul>Collaboration and Stakeholder Management: <ul><li>Act as a key point of contact for cross-functional teams, ensuring effective communication and collaboration throughout the development process.</li><li>Work with graphic designers and multimedia experts to integrate media assets (video, audio, graphics) into eLearning courses.</li><li>Partner with instructional designers to review storyboards, wireframes, and course structures, providing technical feedback to improve overall course quality.</li></ul>Quality Assurance and Testing: <ul><li>Oversee the testing and troubleshooting of eLearning modules to ensure they are functional, user-friendly, and accessible (including compliance with WCAG 2.0 standards).</li><li>Implement iterative feedback and review processes to continually improve the content and learning outcomes.</li></ul>Innovation and Continuous Improvement: <ul><li>Stay updated on industry trends, tools, and best practices to introduce innovative techniques that enhance the eLearning development process.</li><li>Lead the adoption and implementation of new tools and technologies, such as gamification, VR/AR, and mobile learning, to improve learner engagement and course effectiveness. </li></ul>Skills and Experience<ul><li>Advanced knowledge of HTML5, CSS3, and JavaScript for eLearning customization and development.</li><li>Expertise in SCORM, xAPI, and LMS platforms (such as Moodle, Blackboard, or similar).</li><li>Strong understanding of instructional design methodologies (ADDIE, SAM) and adult learning principles.</li><li>Excellent project management skills, with the ability to prioritize and handle multiple projects.</li><li>Leadership and team management skills, with a passion for mentoring and developing team members.</li><li>Strong problem-solving, troubleshooting, and technical debugging skills.</li><li>Excellent communication skills for collaborating with stakeholders and crossfunctional teams.</li></ul>Preferred Skills<ul><li>Experience with multimedia tools like Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects).</li><li>Knowledge of emerging eLearning technologies, such as gamification, virtual reality (VR), augmented reality (AR), and mobile learning.</li><li>Experience in designing accessible eLearning content compliant with WCAG 2.0 standards.</li></ul>Perks and Benefits<ul><li>Competitive salary and comprehensive benefits package. </li><li>Leadership role with significant opportunities for career advancement.</li><li>Professional development opportunities, access to cutting-edge tools and technologies.</li><li>Collaborative and flexible working environment</li></ul>Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice <a href="https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice">here</a>.<h4>Experience Level</h4>Senior Level

Tekion India

Developer

Lead Training ManagerWork Flexibility: OnsiteWho we want: • Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success. • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders. • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. What you will do: • Relationship management skills in a sales/marketing function within a team environment or independently • Strong product and procedural knowledge • Understanding and knowledge of key competitive landscape • Support development of educational content utilizing HCP input • Support program development with guidance from others • Maintain collaboration with broader Medical Education/product marketing/sales training, etc • Lead Medical Education program coordination, logistics and content delivery • Organize in-class or virtual courses • Identify what we want to measure/track and most appropriate method • Understand our Medical Education and business strategy • Provide input to future plans • Assist in defining business metrics • Provide data and input to plan • Understand KOLs profile and starts networking • Understand and provide input to training and Medical Education workstreams • Gain expertise in Medical Education programs and adapt programs with customer’s needs • Understand the different communication channel strategies • Partner with Marketing Communications to develop communications plan Minimum Qualifications (Required): • Bachelor’s degree required • 4+ years of work experience required Preferred Qualifications (Strongly desired): • MBA preferred • 2+ years medical device or Medical Education experience preferred • Excellent presentation and interpersonal communications skills • Strong analytical and problem-solving skills • Ability to manage multiple projects while delivering on established timelines • Ability to be persuasive in the absence of organizational authority • Must be able to understand and work within complex interdivisional procedures and policies • Demonstrated proficiency in Microsoft Office (Excel, Word &amp; PowerPoint)Travel Percentage: 40%<h4>Experience Level</h4>Senior Level

Stryker India Private Limited

Specialist - Learning<h4>Job title: Specialist - Learning</h4><ul><li><h4>Location: Hyderabad</h4></li></ul>About the jobSanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability &amp; interoperability and thus accelerate impact on global health.Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.Main responsibilities:<ul><li>Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base. Conduct in-depth investigations on user cases and articulate the findings in a concise manner</li><li>Work in the case management tool to report each case and progress on the resolution (ServiceNow). Provide customer service to end-users and e-learning admins in writing. Support the creation and maintenance of knowledge articles based on the process content provided</li></ul><ul><li>Survey user satisfaction with the LMS application and its user support. Records and analyzes information in order to contribute to service improvement. Effectively handle incoming tickets from employees regarding e-learning applications. Effectively operate in all supporting technology applications required of the role. Analyze and resolve common and rare inquiries using step-by-step instructions and/or subject matter expert knowledge</li><li>Meet the desired incident management KPIs. Deliver high-quality standard service to internal employees. Continuously seek out ways to improve user satisfaction. Demonstrate knowledge of Global Learning Services processes and procedures provided. Support the incident management process by contributing to knowledge articles based on the content provided in English and Local language. Identify process improvement opportunities through elimination of redundant activities</li><li>Prepare reporting on KPI’s and other metrics. Crosstrain support teams and new-joiners for Learning processes. Mitigate major issue resolution plan with all affected Learning groups. Proactively participation in upcoming Transitions, process changes. Actively looking for ways of Process Improvement.</li></ul>About you:<ul><li>Experience: 3 years of professional experience is a requirement Technical. A bachelor’s degree is a requirement.</li><li>Soft skills: Ability to interact with internal and external clients in a professional manner. Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback.</li><li>Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback. </li><li>Technical skills: MS Office knowledge. Experience in incident management tools. ServiceNow expertise is an advantage. LMS experience is preferred. Strong customer service focus. Customer service experience. Good communication skills (both verbal and written). E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred Interpersonal. Ability to interact with internal and external clients in a professional manner</li><li>Languages: Fluent in English.</li></ul>Why choose us? <ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.</li><li>Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. </li></ul>​<h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!

Sanofi India Ltd

Academic Mentor

ManagerJob Code/ Requisition ID Location  GurugaonTravel RequiredYesDepartment / FunctionESBPosition NameManager- Capability BuildingDesignation ManagerRole Individual  Team                   Reporting ToGeneral ManagerJob Specification Excellent verbal and written communication skills to engage with potential customers effectively.Strong understanding of sales processes and techno commercials skills.Ability to analyse data and metrics to optimize lead generation strategies.Proficiency in using CRM software, email marketing tools, and social media platforms.  Qualification/ Personal Attributes A degree in Engineering / Diploma, or a related field is often preferred.     Job Description Key ResponsibilitiesCapability BuildingEvaluating Employee &amp; Channel NeedsDesigning Training Programs and MaterialsScheduling Training SessionsDelivering Training SessionsAssessing Learning OutcomesIn-side SalesEfficiently manage and prioritize filtered sales leads to ensure timely follow-up and engagement.Build strong relationships with potential customers through phone calls, emails, and virtual meetings.Conduct thorough needs assessments to understand customer requirements and pain points. (Virtual /Physical Site Visit &amp; System Sizing)Offer appropriate products or services that meet customer needs, highlighting key benefits and value propositions.Address customer concerns and objections effectively to move leads through the sales pipeline.Lead handing over to business team. (Process to be Finilized-Biding Process or Something Else)Schedule and conduct follow-up communications with business team to ensure the conversion from sales funnel to order.Maintain records of lead interactions and sales activities in the CRM system. Provide regular reports on lead conversion rates and sales performance.Stay updated on industry trends and best practices to continuously improve sales techniques and strategies.         About Luminous Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India. Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation &amp; Passion with focus on Execution &amp; Team-work. At Luminous, we passionately innovate to make life comfortable and efficient. Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore. <ul><li>Career Page- <a href="http://joinus.luminousindia.com/" rel="noopener" target="_blank">http://joinus.luminousindia.com/</a></li><li>LinkedIn- <a href="https://www.linkedin.com/company/luminous-power-technologies-p-ltd/" rel="noopener" target="_blank">https://www.linkedin.com/company/luminous-power-technologies-p-ltd/</a></li><li>Home Page- <a href="https://www.luminousindia.com/about-us" rel="noopener" target="_blank">https://www.luminousindia.com/about-us</a></li><li>Glassdoor-<a href="https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-%20%20%20%20%20%20%20EI_IE519545.11,40.htm">https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-       EI_IE519545.11,40.htm</a></li></ul>



 
 
 
 
 
 
 



 <h4>Experience Level</h4>Mid Level

Luminous Power Technologies

Manager - Projects

Instructional Designer - ADDIEOverview:<ul><li>Blue Yonder stands at the forefront of AI-powered supply chain solutions, recognized globally for our innovative software products.</li><li>Our commitment to excellence has earned us a spot among Glassdoor’s “Best Places to Work.”</li><li>We are on the hunt for a sharp and insightful Instructional Designer who possesses a deep understanding of instructional design principles and the skill to craft compelling training materials that boost learning retention.</li></ul>Scope:<ul><li>In this pivotal role, you will be instrumental in creating both classroom training and eLearning modules.</li><li>Your work will focus on developing educational content that is product-specific, functional, technical, and process-oriented, aimed at enhancing the skills of our employees, customers, and partners.</li><li>Tools you will be utilizing:</li><li>Utilize tools such as Microsoft Word, PowerPoint, Adobe Captivate, HTML, and other relevant authoring tools to create and design training materials.</li></ul> What you’ll do:<ul><li>Take charge of the full cycle of eLearning and instructor-led training material development.</li><li>Utilize the ADDIE model to design and develop impactful training materials.</li><li>Analyze source content and collaborate with Subject Matter Experts to outline training.</li><li>Produce design documents, storyboards, job aids, and assessments, ensuring compliance with our design standards and templates.</li><li>Craft highly interactive and engaging courses with the latest authoring tools.</li><li>Conduct reviews of course deliverables.</li><li>Work closely with the Learning Operations team for course deployment and testing in the Learning Management System.</li><li>Develop and manage project plans, ensuring timely delivery of the assigned courses.</li><li>Maintain open lines of communication with Project Leads/Content Manager, providing regular updates as needed.</li></ul>What we are looking for: <ul><li>Proven experience of at least 3 to 6 years in creating instructor-led training and interactive e-learning courses, grounded in solid Instructional Design methodologies.</li><li>Proficiency in eLearning authoring tools, including Adobe Captivate, TechSmith Camtasia Studio, SnagIt, and basic graphic editing.</li><li>Demonstrated ability to work effectively with Subject Matter Experts.</li><li>Strong skills in MS Office and the ability to quickly grasp software-related content.</li><li>Exceptional command of the English language, including grammar.</li><li>Outstanding communication skills, both verbal and written.</li><li>Excellent collaboration and interpersonal abilities.</li><li>Flexibility to adapt to the evolving needs of the business.</li><li>Join our team and contribute to the cutting-edge of global supply chain solutions through exceptional instructional design.</li></ul>Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: <a href="https://blueyonder.com/about/core-values" rel="noopener noreferrer" target="_blank">Core Values</a>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.<h4>Experience Level</h4>Senior Level

Blue Yonder Pvt Ltd

Instructor

Manager - Training and Enablement, Revenue OperationsOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManager - Training and Enablement, Revenue OperationsOverview of Mastercard 'Services' 'Services' leverages data, analytics, and expertise to deliver impact for our customers and partners. We go beyond protecting the transaction – empowering each interaction through data-driven innovations, products, and solutions to make commerce smarter, more personal, and more secure across the digital world. Discover more at www.mastercardservices.com/en. The Revenue Operations team is a mid-office within Services that strives to simplify and centralize internal processes across the Sales and Revenue lifecycle, with a goal to drive higher revenue, efficiencies and compliance Role Overview Manager - Training &amp; Enablement will drive operational excellence by equipping the Revenue Operations team with the knowledge, tools, and capabilities needed to drive internal process transformation across the Services Business Unit. Key Responsibilities - Design and execute a scalable training and enablement framework tailored to the evolving needs of the Revenue Operations function - Develop onboarding programs, role-specific learning paths, and continuous education initiatives to support career progression and operational maturity - Partner with subject matter experts to create and maintain training content, including quick reference guides, interactive learning modules and certification assessments - Lead cross-functional enablement initiatives in collaboration with key stakeholders including Finance, Controllership, Risk &amp; Compliance etc. - Monitor and report on training effectiveness using KPIs such as adoption rates, knowledge retention, and operational impact. - Build and maintain a robust knowledge management framework that supports both internal Revenue Operations team and external stakeholders. - Identify gaps in process understanding and develop targeted interventions to address them - Act as a strategic partner to Revenue Operations leadership, providing insights and recommendations on enablement priorities - Facilitate feedback loops to continuously improve enablement offerings and address emerging needs Qualifications - 8+ years of experience in revenue operations and enablement - Proven track record in designing and delivering enterprise-scale training programs. - Strong understanding of Sales/Revenue management processes, tools and administrative workflows - Excellent communication, project management, and stakeholder engagement skills. - Ability to translate complex operational processes into digestible learning content. - Experience working in large scale operations teams for global organizations As a Manager - Revenue Assurance &amp; Business Transformation, you are expected to: •	Develop a strong understanding of our business environment •	Engage with D&amp;S business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes •	Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data &amp; technology •	Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan •	Develop design documentation e.g. SOPs, system requirements, user journey maps etc. •	Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders •	Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changesCorporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul> <h4>Experience Level</h4>Senior Level

Mastercard India Services Pvt Ltd

Process TrainerJob Title:Process TrainerJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:<ul><li> Deliver product training for New Hires in the Chat and Voice Lines of Businesses</li><li>Design training curriculum using inputs from Operations &amp; Quality</li><li>Knowledge management for the process</li><li>Maintain MIS related to all training batches</li><li>Keep up to date with the product / process knowledge</li><li>Accountability for 0 – 30 days batch performance</li><li>Attend TTT conducted by clients</li><li>Conduct PKT and process refreshers on the floor</li><li>Design &amp; Develop training content</li><li>Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population</li><li>Participate in calibration of Trainers, QAs and Voice Coaches within the team</li></ul>Key skills and knowledge:<ul><li>Customer support experience</li><li>Languages – Good English Communication and Hindi</li><li>Willingness to work in a 24x7 shift environment with 5 days working</li><li>Good MS Office skills</li><li>Exposure to Voice &amp; Chat LOB. Sales/Retention will be an added advantage</li></ul>Educational Qualification:<ul><li>Graduate</li></ul>Disclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.Location:IND Kolkata - 10th Floor on Block A, DLF IT Park I, New TownLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Mid Level

Concentrix

Lead Mentor

Sr. Executive - Tech Training<h4>Job Description</h4>Training compliance related:<ul><li>Monitoring training compliance of site employees on various areas like GMP, Functional, SOP, On Job Training, Refresher training etc.</li><li>Handling of regulatory audit (USFDA, WHO, ANVISA, PMDA and other domestic audits/visits)</li><li>Execution of task as per SOP (Specially Creation of Annual planner and execution of same, training effectiveness check, training content approval, job profile changes related, trending of human errors etc.)</li><li>Handling of day to day and annual training documentation</li><li>To ensure Curriculum compliance of site employees and escalation</li><li>To facilitate Site Induction, to ensure training of new joiner and monitoring of onboarding days</li></ul>Creation of training content:<ul><li>Creation of training content in the form of PPT, case studies, or with other available softwares</li><li>Familier with Instructuional design</li></ul>Training deliverance(To impart training):<ul><li>To deliver training on cGMP and other training based on Subject matter expertise</li><li>To deliver training on shop floor to shop floor groups</li><li>Induction session of new joiner</li></ul>Handling of eLMS:<ul><li>To play a role as admin in eLMS</li><li>Handling of eLMS for creation of courses, Curriculum, offerings, certifications etc.</li><li>Handling of reports in eLMS</li></ul>Other responsibilities:<ul><li>Creation and communication of monthly MIS</li><li>Training to contractual staff and maintaining records of same</li><li>Handling of department related QMS activities in eQMS</li><li>Execution of corporate initiatives at site</li><li>To follow basic EHS Practices at site</li></ul><h4>Work Experience</h4>10-12 years of relevant work experience<h4>Education</h4>
B.Tech in Chemical EngineeringPost Graduation in Chemistry<h4>Competencies</h4>
Result OrientationProcess ExcellenceDeveloping TalentStrategic AgilityInnovation &amp; CreativityCustomer CentricityCollaborationStakeholder Management<h4>Experience Level</h4>Senior Level

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