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Senior Associate DirectorRole<ul><li>Work with KGS Advisory Learning Leader to create strategies with emphasis on stakeholder relationships to deploy L&amp;D solutions</li><li>In collaboration with Managed Services Business stakeholders and Advisory Learning Leader, create and execute Service Line specific partnership strategies for the L&amp;D function. </li><li>Lead a People Development pillar for specific career level across the firm. </li><li>Oversee the day-to-day L&amp;D operations and L&amp;D budget utilization across locations and service lines </li><li>Plan, lead, participate in and deliver on national and global projects with cross-location teams</li><li>Deliver workshops on topics based on needs that come up from time to time, including leadership, teaming, innovation, change management and any specialized topics across locations</li><li>Work with key stakeholders, including other centers, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs</li><li>Lead and participate in Global projects to bring best practices and standardization</li><li>Play a key role in contributing to L&amp;D goal setting and management</li><li>Set goals and conduct performance appraisal for team members</li><li>Drive Senior Leadership training initiatives across centers</li></ul>Behavioral / team skills<ul><li>Demonstrate expert working knowledge of L&amp;D concepts, theories, and processes</li><li>Have working knowledge of MS Excel and MS PowerPoint</li><li>Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management</li><li>Possess outstanding interpersonal, customer service and relationship building skills</li><li>#KGS</li><li>#LI-DB3</li></ul>Experience<ul><li>Minimum 15 years of professional experience of which at least 7 in the L&amp;D function of a large corporation</li><li>Experience in managing end to end learning process from design conception to deployment</li><li>Stand-up facilitation experience of at least 7 years</li><li>Strong experience in building stakeholder relationships and managing projects</li><li>Have excellent written and spoken English skills</li><li>#KGS</li><li>#LI-DB3</li></ul><h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Training and Development Manager

Senior Learning Experience ManagerAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.As per PIDHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Academic Mentor

Sr Training & Quality ManagerJob Title:Sr Training &amp; Quality ManagerJob DescriptionJob Description Summary Concentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligencefueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.• Lead TQ support for a new strategic offering, training and quality as a Service for our clients.• Provide Training and quality support, development of metrics and dashboards in line with customer requirements.• Ability to lead a team, coordinate with other locations and drive standardized practices.• Should meet and exceed client metrics: external &amp; internal quality metrics should be consistently green.• Strengthen quality &amp; training management processes/framework to improve delivery &amp; performance.• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.• Drive continuous improvement program across processes.• Analysis of utilization, efficiency and available data for the process.• Undertake detailed process improvement studies and up skills the team members• Ability to get out of the box ideas and Process Improvement Initiatives in the process• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options.• Should drive Process Control &amp; Compliance in addition to managing Audit requirements.• Innovate new ways of learning and help drive adoption of Tech infused learning solutions.• Lead Governance &amp; performance reviews for areas driven by T&amp;Q team.• Mentor Green Belt/Yellow Belt projects.Profile and Experience:• 11+ years of industry experience in Quality &amp; Training domains in contact center customer service domain.• Experience in banking domain is preferred.• Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.• Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.• Strong client-facing skills with excellent communication, negotiation and conflict management skills.• Strong Process Knowledge and Compliance to Multiple Audit procedures.• Thorough knowledge of MS office tools like Power point &amp; excel are critical for the job• Experience in implementing innovative solutions and driving technologies, automation.• Analytical acumen and the ability to streamline complex processesLocation:IND Gurugram - Ground Floor 243 Tower A SP Infocity Udhyog Vihar Phase - 1Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Quality Manager

Executive/Senior Executive Training & Quality Assurance - Vikhroli EastAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Rentokil Initial Hygiene India Private Limited

Quality Assurance Trainer

Senior Group Manager - HPS Process Training - REF56951R<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Key Responsibilities:<ol><li>Strategic Planning &amp; Execution:<ul><li>Develop and execute a long-term training strategy aligned with business goals and operational requirements.</li><li>Identify skill gaps, design learning programs, and implement effective training roadmaps.</li><li>Collaborate with senior leadership to align training objectives with organizational growth plans.</li></ul></li><li>Training Design &amp; Delivery:<ul><li>Oversee the development of training content, including process-specific, soft skills, and leadership development modules.</li><li>Ensure delivery of high-quality training programs through in-person, virtual, and blended learning methods.</li><li>Evaluate and improve training methodologies for enhanced knowledge retention and performance impact.</li></ul></li><li>Performance Management:<ul><li>Assess training effectiveness through feedback, assessments, and data-driven performance metrics.</li><li>Partner with Operations and Quality teams to drive improvements in productivity, compliance, and service quality.</li><li>Monitor individual and team performance, identifying trends and implementing corrective training plans.</li></ul></li><li>Leadership Development &amp; Coaching:<ul><li>Lead, mentor, and coach a team of trainers, ensuring continuous professional growth and high performance.</li><li>Design leadership development programs to build a strong talent pipeline within the organization.</li></ul></li><li>Stakeholder Engagement:<ul><li>Collaborate with clients, internal teams, and external vendors to ensure training programs meet expectations and evolving business needs.</li><li>Present insights and progress reports to senior leadership, demonstrating the impact of training initiatives.</li></ul></li></ol><h4>Qualifications</h4><ul><li>Education: Bachelor’s degree in business, Human Resources, or related field (Master’s preferred).</li><li>Experience: 7–10 years in training and development, with at least 4 years in a leadership role within a BPO or similar fast-paced environment.</li><li>Expertise in LMS platforms, e-learning tools, and instructional design techniques.</li><li>Proven ability to lead high-performing teams and manage large-scale training programs.</li><li>Exceptional communication, presentation, and stakeholder management skills.</li><li>Strong analytical mindset with experience in performance metrics and ROI measurement.</li><li>Flexibility to adapt to changing business needs and deliver results under tight deadlines.</li></ul><h4>Experience Level</h4>Senior Level

WNS Global Services Pvt Ltd

Team Leader

Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Position Title:Instructional Design-Senior Designer Learning Experience-CO-BF - 266 - 2130 - JR167663Job Family:EDT &gt; Learning DesignShift:Job Description:Job TitleSenior Designer Learning ExperienceRequirement TypeFull-Time EmployeeJob LocationBangaloreRequirement LevelSenior AssociateHiring ManagerManager Learning ExperiencePrimary SkillInstructional DesignBusinessGlobal HR ServicesSkill CategoryGenericABOUT ELEVANCE HEALTH<a href="https://www.elevancehealth.com/" rel="noopener noreferrer" target="_blank">Elevance Health</a> is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states.  A regular in the <a href="https://fortune.com/ranking/fortune500/" rel="noopener noreferrer" target="_blank">Fortune 500</a> list, Elevance ranked 20 in 2025. <a href="https://fortune.com/ranking/most-powerful-women/" rel="noopener noreferrer" target="_blank">Gail Boudreaux</a>, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.   ABOUT CARELON<a href="https://www.linkedin.com/company/carelon-global-solutions/" rel="noopener noreferrer" target="_blank">Carelon Global Solutions</a> (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.OUR MISSION &amp; VALUESOur Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | DiversityJOB POSITIONCarelon Global Solutions India is seeking for Senior Designer Learning Experience .JOB RESPONSIBILITY<ul><li>Responsible for analyzing, designing, building, and implementing business-aligned, integrated learning solutions using a variety of techniques and tools.</li><li>Primary duties may include but are not limited to: Collaborates with business partners on expected business outcomes.</li><li>Must be a consultant who has hands-on experience on designing Facilitator Guides, leading Virtual ILTs, PPTs and handouts for the team as well as the learning audiences.</li><li>Participates in needs analysis and recommends effective learning solutions. Collaborate with other content developers, graphic designers, technology consultants, technologists, and other project team members on design, development, implementation, and evaluation of learning solutions.</li><li>Uses all approved processes, tools, and templates to standard for development and reporting. Actively maintains all content.</li><li>Participates in quality review process. Participates in and contributes to Learning &amp; Development sub-teams, communities of practice, and other opportunities to enhance knowledge and skill. Provides technical direction on design and development of web-based learning technology projects, collaborates with web content owners, graphic designers and other project team members on requirements, design, development, and implementation of projects using multimedia software. Facilitates train-the-trainer sessions, meetings, and other events.</li><li>Leads mid-sized learning design and development efforts. Develops sub-project plans, functional specifications, and schedules.</li></ul>QUALIFICATION<ul><li>Any Graduate (Masters Preferred).</li><li>Requires BA/BS in Computer Sciences, Instructional Technology, or related field; 4 or more years of web design/development, and 5 or more years supporting a training/learning organization; or any combination of education and experience, which would provide an equivalent background.</li></ul>EXPERIENCEMinimum 4- 5 years of exclusive Instructional Design experienceSKILLS AND COMPETENCIESInstructional Design, Storyboard, Storyline, Quality Analyst, Authoring Tools, Stakeholder Management, Project Management, Excellent Communication Skills, Good Knowledge in MS-OfficeTHE CARELON PROMISEAligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.LIFE @ CARELON<ul><li>Extensive focus on learning and development</li><li>An inspiring culture built on innovation, creativity, and freedom.</li><li>Holistic well-being</li><li>Comprehensive range of rewards and recognitions</li><li>Competitive health and medical insurance coverage</li><li>Best-in-class amenities and workspaces</li><li>Policies designed with associates at the center.</li></ul>EQUAL OPPORTUNITY EMPLOYERCarelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Reasonable AccommodationOur inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.*Disclaimer: Offered designation titles differs*Job Type:Full time<h4>Experience Level</h4>Entry Level

Carelon Global Solutions

Senior Designer

Instructional Designer - Global Learning D And D - Senior Associate - Temp RoleAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. 

 Position: Instructional Designer – Senior Associate Education: Any Graduate Experience: 3 – 6 years of relevant experience  The opportunity This position will support the design of individual learning items and blended learning programs. The instructional designer will work to agreed design quality standards and processes, using approved templates and tools, and will collaborate with other designers and learning professionals to support the continuous improvement of design and development speed, efficiency, and quality. In addition, the designer will develop and maintain strong relationships with content owners, Subject Matter Reviewers (SMRs), learning and performance consultants, developers, deployment teams, and vendors.  Your key responsibilities <ul><li>Actively participate in Skills Needs Analysis (SNA) conversations leading to the design of learning solutions.</li><li>Draft learning objectives that meet EY quality standards</li><li>Apply effective learning strategies and design guidelines to ensure the creation of impactful learning materials.</li><li>Assist in drafting Learning Solution Plans and contribute to the continuous improvement of learning solutions.</li><li>Create comprehensive learning documents (e.g., Storyboards, trainer/participant decks for Physical and Virtual Classroom programs) that contribute to the development of final learning assets.</li><li>Maintain strong working relationships with Subject Matter Reviewers (SMRs), graphic designers, and other stakeholders to produce effective learning solutions.</li><li>Review all learning deliverables for content flow, accuracy, language, and adherence to quality standards.</li><li>Independently liaise with SMRs for technical reviews and feedback to enhance learning materials.</li><li>Conduct quality assurance checks with SMRs, technical reviewers, and deployment teams; utilize their feedback to revise design documents.</li><li>Utilize rapid authoring tools such as Articulate Storyline, Adobe Captivate, and Articulate Studio to create engaging and interactive learning modules.</li><li>Ensure deliverables align with EY design and quality standards related to written materials.</li></ul>  Skills and attributes for success <ul><li>Strong interpersonal skills and the ability to collaborate effectively with content owners, SMRs, deployment teams, and other members of the learning team.</li><li>Excellent English written and verbal communication skills; ability to write effective instructional text, and facilitator materials.</li><li>Ability to provide clear, actionable direction to graphic designers and developers</li><li>Ability to adapt to a constantly changing and growing business environment.</li><li>Good problem-solving skills and a customer service-focused mindset.</li><li>Proactive in mentoring junior team members and facilitating effective teamwork.</li></ul>  To qualify for the role, you must have <ul><li>3 to 6 years of experience in designing courses and other learning items.</li><li>Experience in designing effective learning solutions for eLearning, Physical Classroom, and Virtual Classrooms.</li><li>Required experience in storyboarding courses and simulations using:</li><li><ul><li>Articulate Rise &amp; Storyline 360</li><li>MS Word, PowerPoint, and whiteboarding applications (ie Miro/Mural/MS Whiteboard)</li></ul></li><li>Additional experience in storyboarding for<ul><li>Videos</li><li>iPDFs/Flipbooks</li></ul></li><li>Experience in writing assessments aligned to learning objectives</li><li>Experience in applying accessibility standards and offering direction to address gaps</li></ul>  What we look for <ul><li>An experienced instructional designer who can support multiple projects concurrently.</li><li>A professional who can quickly problem-solve and can offer perspective on solutions.</li><li>A professional who demonstrates resilience and is energized by working in a global environment, proactively seeking different opinions and valuing diverse perspectives.</li><li>Experience in applying the US CPE requirements</li><li>Experience building and maintaining strong relationships with business customers/clients.</li><li>Ability to work in fast-paced, stressful environments to deliver required results.</li></ul>EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.<h4>Experience Level</h4>Mid Level

Ernst & Young LLP ( EY India )

Instructor

Lead Business Consultant<h4>Area(s) of responsibility</h4>The Learning and Development Support Specialist is responsible for coordinating training logistics, maintaining learning resources, and supporting communication activities to ensure the effective delivery of sales onboarding, sales skills, and product knowledge programs. This behind-the-scenes support role requires strong organizational skills, attention to detail, and the ability to collaborate with managers and learners as needed. Key Responsibilities:<ul type="disc"><li>Coordinate logistics for onsite training sessions, including travel arrangements, venue coordination, catering, and material preparation.</li><li>Maintain and update training resources on SharePoint, including uploading materials, organizing content, managing user permissions, and updating learner lists.</li><li>Support communications, such as scheduling training, sending invitations, and collecting confirmations from managers and learners.</li><li>Run reports from the Learning Management System and distribute as needed.</li><li>Track attendance and completion of training programs.</li><li>Create &amp; submit purchase orders in the organization’s procurement system.</li><li>Support the maintenance of training calendars and resource lists.</li><li>Collaborate as needed with team members to ensure effective training delivery.</li><li>Participate in special projects as assigned by the Learning Program Leader.</li></ul><h4>Experience Level</h4>Senior Level

Birlasoft Limited

Learning Partner, India<ul><li>Location:  Hyderabad</li><li>Job type: Permanent, Full time </li></ul>At Sanofi, we chase the miracles of science to improve people's lives. As we embark on our 'Take the Lead' journey, we're seeking passionate individuals to join our team. We're looking for forward-thinkers who embody our values: Aim Higher, Act for Patients, Be Bold, and Lead Together. Join us in shaping the future of Learning at Sanofi.About the jobSanofi is a leading global healthcare company. We are on a journey to attract and develop top diverse talent to join our mission to bring innovation to more and more patients around the world. The Sanofi’s Global Learning Organization is part of the Talent Management organization in People and Culture. The mission of the organization is to create a world-class learning ecosystem where employees thrive through seamless, tech-enabled learning opportunities, making Sanofi the destination of choice for career growth and leadership development. The Global Learning Organization includes the Sanofi Learning Office, Learning Institutes and  Local Learning Teams, and is supported by the Business Operations Global Learning Services organization. Shaping the Future of Learning at Sanofi means embracing a culture where we Amplify our collective potential, Aspire to new heights of excellence, and Achieve breakthrough results together. Join us in building a learning ecosystem that transforms capabilities and skills, drives innovation, and prepares all Sanofians for tomorrow's challenges.The Learning Partner reports to the Head of Local Learning Eastern. The Learning Partner is part of the Eastern Local Learning team with responsibility for the population in India, including the Hyderabad Hub. The Learning Partner actively collaborates with Learning Institutes and Labs, and engages with local business leaders, Talent Management, and other in-market stakeholders to identify learning needs and skills gaps. This input is used to inform the annual learning plan. Based on this, the Learning Partner develops an in-market deployment plan aligned with the annual learning strategy. This ensures that local learning initiatives are aligned with Strategic Workforce Planning (SWP), skills assessments, Sanofi’s strategic objectives, and specific local needs. Main Responsibilities<ul><li>Partner with in-market business and P&amp;C stakeholders to understand up- and reskilling needs</li><li>Collect local capability &amp; skills gaps and requirements and share with the Head of Local Learning</li><li>Develop local deployment plans, in alignment with the annual learning plan, for the respective market and GBU/GF, covering both functional and transversal needs</li><li>Implement local deployment plans for the respective market and GBU/GF in partnership with Global Learning Services</li><li>Create an engagement plan for the respective market and GBU/GF, aligning with their specific needs and objectives</li><li>Localize communications material to the specific markets</li><li>Implement local engagement plan for the respective market and GBU/GF in partnership with Global Learning Services</li><li>Partner with Global Learning Services to analyse feedback from learners, share with Head of Local Learning and actively drive continuous improvement to ensure a positive learning experience</li><li>Customize learning programs to local requirements with support and in close collaboration with Global Learning Services, incl. adapting to local standards, norms and cultural aspects and overseeing translations</li><li>Act as a Subject Matter Expert faciliator, where applicable</li><li>Identify and source SME facilitators in alignment with local deployment plan facilitation of trainings while ensuring all logistics are properly arranged for each training session</li></ul>About you<ul><li>Bachelor’s degree in related field required.</li><li>Minimum 5 years of learning and development function and/or relevant business experience in the context of a matrixed organization</li><li>Proven track record in project management and planning</li><li>Understanding of 3E’s (Education, Exposure, Experience) and how to subscribe in both the development and learning setting.</li><li>Proven communication and engagement skills with a well-developed ability to efficiently and productively communicate both verbally and in writing (English &amp; Spanish)</li><li>Advanced technical proficiency for use in live Training</li><li>Outstanding organizational skills, time management and dealing with conflicting priorities.</li><li>Strong interpersonal skills (with demonstrated stakeholder management, conflict management / resolution in group dynamic)</li><li>Experience working with senior business stakeholders to influence and be a credible business partner at all levels within the organization.</li><li>Strong facilitation skills</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!<h4>Experience Level</h4>Mid Level

Sanofi India Ltd

Mentor

Assistant Manager - Area TrainingAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Facilitating training-related needs with respect to sales/non-sales NFTEs in their respective areas. Ensuring the productivity of sales NFTE for his particular patch of new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization.Role Accountability <ol><li>Responsible for completion of training activities for a span of ~ 800 NFTE’s through a team of ~7-9 trainers </li><li>Ensure New Hire Orientation, Mandatory training, refreshers, DIP training, compliance training etc. are completed basis SOP </li><li>Drive productivity of sales NFTE new joiners (M1-M3 Vintage) through trainers and meet the target set by the organization. </li><li>Monitor the impact of training completed by trainers through self OJT’s and mystery shopping</li><li>Drive initiatives and projects to uplift organizational productivity basis business requirements.</li><li>Responsible for lifecycle management of NFTE trainers which includes trainer hiring, development of trainers, review of trainers, drive business activities for his/her particular patch</li><li>Liaison with RSM’s/ZSM’s/Circle Head for their specific business-related training requirements that shall help in uplifting the patch productivity and plan training interventions along with trainers</li><li>Travel extensively throughout their territory to ensure training meets the business requirements </li><li>Plan and drive trainers OJTs/training activities in line with sales requirements to drive new hire productivity and help them achieve sales targets.</li><li>Develop New Training Modules, improve efficiency in existing Training Processes etc.</li><li>Hire and fill vacant trainers positions within 30 days of the position created/open </li><li>Conduct monthly trainer audit and trainer development sessions on topics like new product launches, process updates, soft skills and technical skills</li><li>Review of trainers on productivity, training coverages, the impact of OJT etc., </li><li>Publish training dashboards to stakeholders like – ASMs /RSMs</li><li>ATM to ensure seamless execution of all NHO Batches in the mapped territory – Sharing the onboarding list with trainers, classroom creation in mGurukul, trainer mapping, delivery of training, attendance marking, collect training feedback and timely closure of batches, Certification &amp; handover of executives to sales</li><li>RAG report preparation and sharing the report (feedback of Joiners) with RSMs/ASMs. </li><li>Maintain manual Attendance, Trainer Feedback, Certification papers of all training for 6 months.</li><li>Ensure 95% certification for all the training </li><li>Use a blended training strategy (classroom &amp; mGurukul – e-learning platform) to deliver the training</li></ol>Measures of Success <ol><li>Sales productivity - New Hire and Low Performing BRE</li><li>Trainer growth and Retention </li><li>Mapping training needs and tracking efficiency </li><li>Capability building programs for trainers like TTT, workouts.</li><li>Compliance training coverage</li><li>Publishing MIS &amp; Dashboard </li><li>ATM's and Trainer's internal assessment &amp; Certification scores</li></ol>Technical Skills / Experience / Certifications<ol><li>Proven working experience as a sales trainer and Team Manager</li><li>Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance.</li><li>Experience in class room training, coaching, on the job training, LMS, Conducting workshops.</li><li>Excellent written &amp; spoken communication skills </li><li>Expert in word, PPT, Excel tools &amp; MIS, data management.</li><li>Ability to plan, multi task and manage time and task effectively.</li></ol>Competencies critical to the roleRegional Directors &amp; Zonal Heads of  Sales, Operations , Customer Services &amp; Vendor PartnersQualification Overall 6 - 9  YrsPreferred IndustryBFSI,FMCG,Pharma,Telecom<h4>Experience Level</h4>Mid Level

Sbi Cards And Payment Services Limited

Associate - Learning Partner<h4>Company Description</h4>About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM).  Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. <h4>Job Description</h4>Key Responsibilities •Collaborate with stakeholders to create visuals that aim to keep learners engaged while disseminating information.•Visualize and storyboard product information as well as the learner journey.•Develop assets and characters for explainers.•Edit/animate short and long form video content•Process audio and music for videos<h4>Qualifications</h4>Skills Required -•Ability to understand mood, tone and a theme for any video.•Interest in technical subjects and a flair for grasping complex ideas•2+ years experience in editing, motion graphics, 2D animation, illustration•Experienced in vector, asset design - Video designing.•Experience in Adobe - After Effects, Illustrator, Premier Pro•Additionally useful if you can work with Audio Editing (Audible/Audition), Color Grading (Davinci, Premier Pro), Subtitling.•Would require a portfolio/sample work to understand skill and style.Things that would set you apart -•Curiosity: An innate curiosity to dig up everything about a topic would translate to appropriate visuals.•Quirky: Create interest with your style and approach to keep audience hooked.•Methodical: Content is always on the update. So having files, assets and projects organised would ease in future editing of work.<h4>Additional Information</h4>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.<h4>Experience Level</h4>Entry Level

Freshworks

Deputy Manager - Process Training(General Insurance/Property & Casualty Insurance) - Pune - REF74302T_2025164401<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>• Over 4 to 5 years of experience managing process training for a customer service contact center.• New Hire Trainings and Training Initiatives for the existing employees.• Knowledge of banking and financial industry would be added advantage.• Be ready to learn the process, get trained and certified yourself and lead the trainers for the account.• To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities.• Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. • Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions.• Should be knowledgeable on the business/process in customer experience area. • Should have excellent communication skills and be able to interact with internal stakeholders and clients.• Should have analytical ability and ability to understand the business impact of nos.• Should be able to manage multiple teams and multiple location by providing KPI and driving it.• In depth understanding of training metrics and impact to business metric.• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.• Maintain vertical hygiene &amp; compliances by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across training – Standardization. • Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects.<h4>Qualifications</h4>• Candidate must possess at least a Bachelor College degree any field. • Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail.• Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.• Communicates complex issues clearly and credibly with widely varied individuals within and outside organization. • Job Location - Pune Qualifications Graduate/Postgraduate or equivalent professional with minimum 3+ Years of relevant experience<h4>Experience Level</h4>Mid Level

Training Manager

Senior Manager - Training<h4>Role Summary</h4>In the above context, the Product Trainer role to train employees about the product, process and soft skills. They also responsible for identify the need for training.<h4>Key Accountabilities/ Responsibilities</h4><ol><li>Responsible toidentify the need for trianing
	<ul><li>Interacting with employees</li><li>Get together meet</li></ul></li><li>Responsible to give training for clients
	<ul><li>Collect the information about clients who undergo training</li><li>Deciding the training topics</li><li>Deciding the constraints ( time, accommodation, budgeting, etc..)</li></ul></li><li>Responsible to Bridge the gap between internal client and external client
	<ul><li>Offering employees the chance to socialize with colleagues at organized team, team building activities.</li><li>Operating an open door policy</li><li>Providing high quality training and development.</li></ul></li></ol><h4>Stakeholder interfaces</h4>Internal Stakehoders <ul><li>Sales Team (all department) – for training purpose</li></ul>External Stakehoders <ul><li>Agents / Producers</li></ul><h4>Experience</h4>3 years in sales and 2 years in training department.<h4>Education</h4>Any graduation <h4>Experience Level</h4>Senior Level

Tata Aig General Insurance Company Limited

ManagerAs a leading financial services and healthcare technology company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&amp;C for expertise, scale, and technology.Job DescriptionPlans and executes training initiatives that enhance necessary skillsets for an employee's current role. Selects or creates materials and appropriate delivery methods for programs on a variety of topics to increase an employee's individual performance. Creates training reports and maintains training records. Meets requirements and standards of the training effectiveness and assessment standards. Interacts with functional organizations to develop specifications for content of courses. Prepares lesson plans and content including the method, media, and documentation to be presented. Prepares e-learn programs using tools available in the industry like RISE, Articulate etc. Leader of professionals or first-level leaders working on issues of a diverse scope or coordinating department activities. Exercises wide-latitude to make decisions within established company policies to meet business objectives. Advises staff and partners with cross-functional teams to meet project schedules and to develop solutions to issues. Accountable for department results. Establishes procedures and recommends changes to policies. Minimally requires a Master's degree and 4 years of related experience, or Bachelor's degree and 6 years of related experience, or high school degree and 8 years of related experience.Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.<h4>Experience Level</h4>Mid Level

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