Customer Experience Center Trainer Lead

Sky - Team Member - Training-HO & SUPPORT-Training

Grade: M2/M3

JD – CEC Trainer Lead

 

• Exceptional interpersonal and communication skills
• Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
• Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training 
• Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process. 
• Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
• Monitor calls on functional and behavioral parameters. 
• Has handled Nesting & OJT batches
• Excellent coaching and mentoring techniques
• Is able to identify Training needs based on call evaluation/ gap in product and process understanding

 

 

 Candidate Profile

• Minimum education – Graduate/Undergraduate with minimum of 3years experience 
• Should be a Trainer  with 3-5 Years in Training preferably with BFSI experience
• Must have excellent presentation and communication skills
• Having a team handling experience would be desirable 

 

 

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Experience Level

Mid Level