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Rashtrapati Bhavan

Manesar

Position Overview: We are looking for a skilled and experienced Desktop Support Engineer (MacBook Expert) to provide on- site technical support to our employees. The ideal candidate will have in- depth knowledge of macOS environments, troubleshooting Apple hardware and software issues, and ensuring seamless integration with enterprise systems. This role requires a proactive problem solver with strong communication skills and a customer-focused mindset. 

Key Responsibilities: 
Provide on-site technical support for all MacBook users, ensuring timely resolution of hardware, software, and network issues. 
Install, configure, and maintain macOS systems, laptops, and related peripherals. 
Troubleshoot and resolve issues related to network connectivity, VPN, and Wi-Fi on macOS devices. Manage user accounts, access permissions, and device policies in Active Directory and MDM (Mobile Device Management) tools such as Jamf or Intune. 
Ensure regular software updates, patch management, and compliance with IT security standards. 
Assist with data backup, system recovery, and user migration during upgrades or replacements. 
Collaborate with cross-functional IT teams to maintain system stability and user productivity. 
Document all incidents, resolutions, and procedures in a clear, structured manner.
 Provide user training and guidance on best practices for macOS and associated applications. 


Required Skills and Qualifications: 
Bachelor’s degree in Information Technology, Computer Science, or related field. 
3+ years of hands-on experience in desktop support, with a strong focus on macOS systems. 
Expertise in macOS troubleshooting, Apple hardware diagnostics, and configuration management. 


Desktop Support Engineer (MacBook Expert)

·        Advanced Troubleshooting: Handle more complex technical issues that go beyond the scope of L1 support. This could include troubleshooting hardware and software issues, network connectivity problems, and more
·        Operating Systems and Applications: Support for multiple operating systems (e.g., Server Windows, Windows, macOS) and applications (e.g., Microsoft Office, email clients).
·        Configuration and Deployment: Assist with the configuration and deployment of new hardware and software, including setting up workstations, printers, and peripherals.
·        User Assistance: Provide remote and in-person support to end-users, resolving issues in a timely manner.
·        Documentation: Maintain detailed records of issues and resolutions, as well as update knowledge base articles and procedures.
·        Escalation Management: Escalate unresolved issues to L3 support or other specialized teams as necessary.
·        Handling IT related internal and  external audits 
·        Budget Planning: Participate in the budgeting process for IT assets, including forecasting future asset needs based on organizational growth and technological advancements
                            
ITSM Asset Inventory Management:
Asset Tracking: Maintain and update records of hardware and software assets, including inventory management.
Lifecycle Management: Track the lifecycle of assets from procurement to decommissioning, ensuring accurate records for audits and asset optimization.
Compliance: Ensure that all asset management activities adhere to organizational policies and industry standards
ITSM Ticket Handling: Manage and resolve tickets assigned from the service desk or other support channels. Prioritize and categorize tickets based on urgency and impact.




Service Desk Engineer

Dwarka Sector 13

Assist with day-to-day accounting and finance operations
Support in preparing financial reports, statements, and reconciliations
Help maintain and update financial records in accounting software (e.g., Tally, Excel)
Conduct research and analysis on financial data, budgets, and forecasts
Assist in GST filings, TDS calculations, and other tax-related documentation
Collaborate with cross-functional teams to ensure accurate financial reporting
Participate in audits and help prepare necessary documentation
Perform other administrative and support tasks as assigned




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Isourse Technologies Pvt Ltd Jobs in Delhi-NCR - 3 Verified Vacancies

Desktop Support Engineer (MacBook Expert)

Service Desk Engineer

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