Jobs

Kotak Mahindra Bank

Anywhere in India

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Admin / Back Office / Computer Operator

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Tailoring, Apparel & Home Furnishing

Teaching & Training

UX, Design & Architecture

I.I.T.Main Gate

Mumbai

Muktai Nagar (Thane)

Key Responsibilities
Handle outbound calls/emails with merchants, corporate clients, and internal teams.
Resolve customer queries within TAT and improve customer satisfaction/NPS.
Support CMS & digital banking onboarding, activation, demos, and service requests.
Coordinate with internal teams for timely issue resolution and smooth operations.
Drive POS servicing and cross-sell banking products like loans and insurance.
Maintain MIS reports and calling data accurately using MS Excel.
Deliver excellent customer service in a target-driven environment.


Required Skills
Strong communication skills in Hindi, English, and Marathi.
Good customer handling, negotiation, and problem-solving abilities.
Knowledge of banking products, CMS, POS, and digital banking.
Proficiency in MS Excel, CRM tools, and banking systems.
Ability to multitask in a fast-paced, customer-focused environment.


Eligibility
Graduate in any discipline (MBA/PGDM preferred).
1–5 years of experience in Banking, Customer Service, Relationship Management, CMS, POS, or Financial Services.




Virtual Relationship Manager

Company: Kotak Mahindra Bank
Job Title: Virtual Relationship Manager (VRM)
Location: Thane Wagle Estate
Employment Type: Full-Time (On-Roll)
Payroll: Direct employment with Kotak Mahindra Bank
Position: VRM
Department: Retail Banking / Digital Banking
Experience: 1 To 5 Years
Role Overview
The Virtual Relationship Manager (VRM) will be responsible for managing and strengthening customer relationships through virtual channels including calls, emails, and digital platforms. The role focuses on customer engagement, portfolio management, service delivery, product cross-selling, and ensuring superior customer experience while achieving business and revenue targets.
Key Responsibilities
•	Manage customer interactions through Outbound calls and emails, ensuring smooth communication with merchants, corporate clients, and internal teams.
•	Deliver high-quality service, resolve issues within TAT, and consistently work toward improving customer satisfaction and NPS.
•	Assist corporate/CA customers on CMS & digital banking, including onboarding, activation, demonstrations, and handling CMS-related queries or service modifications.
•	Understand customer needs to provide effective solutions, resolve challenges, and support system integration or product-specific requirements.
•	Coordinate with internal teams (CMS Setup, Operations, Implementation, IT, RM, PSM, BSG, etc.) to ensure timely and accurate query resolution
•	Perform outbound calling activities for POS servicing and cross-selling products like loans and insurance to achieve sales and activation targets.
•	Maintain accurate MIS reports and calling data using MS Excel, ensure precision and timely
•	reporting Demonstrate strong communication skills in Hindi, English, and Marathi, with excellent customer handling, convincing, and problem-solving abilities.
•	Work efficiently in a target driven environment, ensuring portfolio activation, higher market share, and service delivery quality
•	Leverage experience in customer support, CMS, POS, and banking operations while adhering to quality standards, NPS goals, and service excellence
Required Skills & Competencies
Strong verbal and written communication skills in Hindi, English, and Marathi. 
Excellent customer handling, relationship management, convincing, negotiation, and problem-solving abilities. 
Good understanding of banking products, customer servicing, CMS, POS operations, and digital banking platforms. 
Ability to work in a fast-paced, target-oriented, and customer-centric environment. 
Strong analytical and interpersonal skills with attention to detail. 
Proficiency in MS Excel, CRM tools, and banking systems. 
Ability to manage multiple customer interactions while maintaining service quality and productivity standards. 
Eligibility Criteria
Graduate in any discipline (MBA/PGDM preferred). 
1 to 5 years of experience in Banking, Customer Service, Relationship Management, Virtual Banking, CMS, POS servicing, or Financial Services. 
Prior experience in Retail Banking, Virtual Relationship Management, Customer Support, or Sales will be preferred. 
Key Performance Indicators (KPIs)
Customer Satisfaction & NPS Scores 
Portfolio Growth & Activation 
Cross-Sell and Revenue Targets 
Customer Retention 
Query Resolution TAT 
Service Quality & Compliance Metrics 
Productivity & Calling Efficiency 
Salary & Benefits:
Fixed salary + attractive incentives
Salary: 3,50,000 CTC To 5,50,000 CTC depends on interview (Plus upto35k incentives monthly)
9.30am 6.30pm fixed shift
6 week offs in a month (4 Sundays & 2 Saturdays)
Performance-based growth opportunities
On-roll/Banking process exposure
Training provided
👉 Immediate joiners preferred
Submit Your Application!
To schedule your interview, Call or send your CV through WhatsApp
Contacted By: HR Mayuresh - 7030021322
Note: Immediate Joining!


Retail Banking Sales Representative

Company: Kotak Mahindra Bank
Job Title: Virtual Relationship Manager (VRM)
Location: Thane Wagle Estate
Employment Type: Full-Time (On-Roll)
Payroll: Direct employment with Kotak Mahindra Bank
Position: VRM
Department: Retail Banking / Digital Banking
Experience: 1 To 5 Years
Role Overview
The Virtual Relationship Manager (VRM) will be responsible for managing and strengthening customer relationships through virtual channels including calls, emails, and digital platforms. The role focuses on customer engagement, portfolio management, service delivery, product cross-selling, and ensuring superior customer experience while achieving business and revenue targets.
Key Responsibilities
•	Manage customer interactions through Outbound calls and emails, ensuring smooth communication with merchants, corporate clients, and internal teams.
•	Deliver high-quality service, resolve issues within TAT, and consistently work toward improving customer satisfaction and NPS.
•	Assist corporate/CA customers on CMS & digital banking, including onboarding, activation, demonstrations, and handling CMS-related queries or service modifications.
•	Understand customer needs to provide effective solutions, resolve challenges, and support system integration or product-specific requirements.
•	Coordinate with internal teams (CMS Setup, Operations, Implementation, IT, RM, PSM, BSG, etc.) to ensure timely and accurate query resolution
•	Perform outbound calling activities for POS servicing and cross-selling products like loans and insurance to achieve sales and activation targets.
•	Maintain accurate MIS reports and calling data using MS Excel, ensure precision and timely
•	reporting Demonstrate strong communication skills in Hindi, English, and Marathi, with excellent customer handling, convincing, and problem-solving abilities.
•	Work efficiently in a target driven environment, ensuring portfolio activation, higher market share, and service delivery quality
•	Leverage experience in customer support, CMS, POS, and banking operations while adhering to quality standards, NPS goals, and service excellence
Required Skills & Competencies
Strong verbal and written communication skills in Hindi, English, and Marathi. 
Excellent customer handling, relationship management, convincing, negotiation, and problem-solving abilities. 
Good understanding of banking products, customer servicing, CMS, POS operations, and digital banking platforms. 
Ability to work in a fast-paced, target-oriented, and customer-centric environment. 
Strong analytical and interpersonal skills with attention to detail. 
Proficiency in MS Excel, CRM tools, and banking systems. 
Ability to manage multiple customer interactions while maintaining service quality and productivity standards. 
Eligibility Criteria
Graduate in any discipline (MBA/PGDM preferred). 
1 to 5 years of experience in Banking, Customer Service, Relationship Management, Virtual Banking, CMS, POS servicing, or Financial Services. 
Prior experience in Retail Banking, Virtual Relationship Management, Customer Support, or Sales will be preferred. 
Key Performance Indicators (KPIs)
Customer Satisfaction & NPS Scores 
Portfolio Growth & Activation 
Cross-Sell and Revenue Targets 
Customer Retention 
Query Resolution TAT 
Service Quality & Compliance Metrics 
Productivity & Calling Efficiency 
Salary & Benefits:
Fixed salary + attractive incentives
Salary: 3,50,000 CTC To 5,50,000 CTC depends on interview (Plus upto35k incentives monthly)
9.30am 6.30pm fixed shift
6 week offs in a month (4 Sundays & 2 Saturdays)
Performance-based growth opportunities
On-roll/Banking process exposure
Training provided
👉 Immediate joiners preferred
 Submit Your Application!
To schedule your interview, Call or send your CV through WhatsApp
Contacted By: HR Mayuresh - 7030021322 
Note: Immediate Joining!


Relationship Manager

Majiwada

Job Role: Virtual Relationship Manager (Kotak Mahindra Bank)

Employment Type: Full-Time (On Kotak Bank Payroll)
Location: Wagle Estate, Thane West

Key Responsibilities:
Handle customer interactions over calls for Kotak banking products.
Drive sales and cross-sell banking products and services.
Build and maintain long-term relationships with customers.
Provide professional customer service to enhance customer satisfaction and trust.
Achieve assigned sales and service targets.

Eligibility Criteria:Gender: Male / Female
Experience: Minimum 1 year of experience in Banking Sales / BPO Telecalling. (Freshers not eligible)
Education: Graduate (Any stream)
Age: 18 to 32 years
Communication Skills: Excellent verbal communication in English
Skills Required:
Strong mathematical and calculation ability
Persuasive and confident telecalling skills
Customer-focused with good interpersonal skills

Requirements: No employment gap exceeding 6 months will be considered.
Candidate must be polished and professional.

Salary: Up to ₹4,50,000 CTC per annum (based on interview performance)
Incentives: Up to ₹35,000 per month
Shift Timing: 9:30 AM – 6:30 PM (Fixed Day Shift)
Performance-based incentives
Opportunity for career growth in the banking sector

Perks & Benefits: Direct employment with Kotak Mahindra Bank
How to Apply:
Contact:-  HR Rutuja - 9822687351  (Call /WhatsApp)


Company: Kotak Mahindra Bank
Job Title: Inbound Officer (Assistant Manager – AM)
Location: Thane – Wagle Estate
Employment Type: Full-Time (On-Roll)
Payroll: Direct employment with Kotak Mahindra Bank
Role Overview
The Inbound
Officer (AM) will be responsible for handling inbound customer calls related to
Retail Liabilities, ensuring high-quality service delivery, resolving queries,
and identifying cross-selling opportunities while maintaining customer satisfaction.

Key ResponsibilitiesAttend inbound calls from customers regarding Retail Liabilities.
Process customer queries and requests efficiently to ensure satisfaction.
Identify and convert cross-selling opportunities for banking products during calls.
Deliver high-quality communication and customer service within defined productivity and service benchmarks.
Ensure customer delight through consistent and timely resolution of issues.
Complete required logs and achieve end-of-day process targets.
Adhere strictly to Information Security and quality process norms.
Stay updated with process changes and organizational guidelines.
Act on feedback provided by Team Leaders, Team Coaches, and Quality teams to improve performance.

Eligibility Criteria
Graduate (mandatory).
Preferred experience: 1–2 years (minimum 6 months in a customer service role).
Understanding of the call center/BPO industry is an advantage.
Excellent verbal and written communication skills.
Strong listening skills and customer-focused approach.
Confident, positive, and willing to learn.
Team player with integrity and ability to build rapport with customers and colleagues.
Work Schedule & Shifts9-hour shift with rotational weekly offs.
Flexible to work on Sundays and holidays.
No Target-Based Role

Shift Timings
For Female Employees:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
9:00 AM – 6:30 PM
10:00 AM – 7:30 PM

For Male Employees:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
9:00 AM – 6:30 PM
10:00 AM – 7:30 PM
11:00 AM – 8:30 PM
12:00 PM – 9:30 PM
1:30 PM – 11:30 PM

Shift Allowance₹200 per day (applicable for selected shifts)
Eligible Shifts:
Female Employees:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM

Male Employees:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
12:00 PM – 9:30 PM
1:30 PM – 11:30 PM



Leave Policy8 rotational weekly offs per month.
30 General Leaves.
45 Paid Emergency Leaves.
Compensation & Benefits CTC: Up to ₹3,71,000 per annum (based on interview performance).
Monthly Salary: ₹24,000 – ₹26,000 (for experienced candidates).
Shift allowance as applicable.
Pick-up and drop facility available (Goregaon to Thane).
Key CompetenciesExcellent communication and interpersonal skills.
Strong listening and problem-solving abilities.
Customer-first mindset.
Self-motivated and adaptable.
Collaborative team player with a positive attitude.

Submit Your Application!
To schedule your interview, Call or send your CV through WhatsApp
Contacted By: HR Mayuresh - 7030021322 



Customer Care Executive

Company: Kotak Mahindra Bank
Job Title: Inbound Officer (Assistant Manager – AM)
Location: Thane – Wagle Estate
Employment Type: Full-Time (On-Roll)
Payroll: Direct employment with Kotak Mahindra Bank
Role Overview
The Inbound
Officer (AM) will be responsible for handling inbound customer calls related to
Retail Liabilities, ensuring high-quality service delivery, resolving queries,
and identifying cross-selling opportunities while maintaining customer satisfaction.
Key ResponsibilitiesAttend inbound calls from customers regarding Retail Liabilities.
Process customer queries and requests efficiently to ensure satisfaction.
Identify and convert cross-selling opportunities for banking products during calls.
Deliver high-quality communication and customer service within defined productivity and service benchmarks.
Ensure customer delight through consistent and timely resolution of issues.
Complete required logs and achieve end-of-day process targets.
Adhere strictly to Information Security and quality process norms.
Stay updated with process changes and organizational guidelines.
Act on feedback provided by Team Leaders, Team Coaches, and Quality teams to improve performance.

Eligibility Criteria
Graduate (mandatory).
Preferred experience: 1–2 years (minimum 6 months in a customer service role).
Understanding of the call center/BPO industry is an advantage.
Excellent verbal and written communication skills.
Strong listening skills and customer-focused approach.
Confident, positive, and willing to learn.
Team player with integrity and ability to build rapport with customers and colleagues.
Work Schedule & Shifts9-hour shift with rotational weekly offs.
Flexible to work on Sundays and holidays.
No Target-Based Role

Shift Timings
For Female Employees:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
9:00 AM – 6:30 PM
10:00 AM – 7:30 PM

For Male Employees:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
9:00 AM – 6:30 PM
10:00 AM – 7:30 PM
11:00 AM – 8:30 PM
12:00 PM – 9:30 PM
1:30 PM – 11:30 PM

Shift Allowance₹200 per day (applicable for selected shifts)
Eligible Shifts:
Female Employees:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM

Male Employees:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
12:00 PM – 9:30 PM
1:30 PM – 11:30 PM
Leave Policy8 rotational weekly offs per month.
30 General Leaves.
45 Paid Emergency Leaves.
Compensation & Benefits CTC: Up to ₹3,71,000 per annum (based on interview performance).
Monthly Salary: ₹24,000 – ₹26,000 (for experienced candidates).
Shift allowance as applicable.
Pick-up and drop facility available (Goregaon to Thane).
Key CompetenciesExcellent communication and interpersonal skills.
Strong listening and problem-solving abilities.
Customer-first mindset.
Self-motivated and adaptable.
Collaborative team player with a positive attitude.

Submit Your Application!
To schedule your interview, Call or send your CV through WhatsApp
Contacted By: HR Mayuresh - 7030021322


Customer Support Executive

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Kotak Mahindra Bank Jobs - 6 Verified Vacancies

Virtual Relationship Manager

Retail Banking Sales Representative

Relationship Manager

Virtual Relationship Manager

Customer Care Executive

Customer Support Executive