Customer Care Executive

Company: Kotak Mahindra Bank

Job Title: Inbound Officer – Kotak 811

Location: Wagle Estate

Payroll: Direct employment with Kotak Mahindra Bank

Job Summary

We are looking for dynamic and customer-focused individuals for the role of Inbound Officer – Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.

Key Responsibilities

• Handle inbound customer calls efficiently and professionally

• Resolve customer queries related to banking products and services

• Deliver high-quality customer service (approx. 75% of role)

• Identify and execute cross-selling opportunities (approx. 25% of role)

• Maintain call quality and productivity standards (100–150 calls per day)

• Achieve individual and team targets

Eligibility Criteria

• Education: Graduate (mandatory)

• Age Limit: 20 to 30 years

• Communication: Excellent spoken English skills

• Employment Gap: Not more than 6 months

Compensation & Benefits

• CTC: Up to ₹3,59,000 per annum (based on interview performance)

• In-hand Salary:

• Approx. ₹18,000/month (entry level)

• Up to ₹24,000/month (experienced candidates)

• Incentives: Up to ₹5,000 per month

• Payroll: Direct employment with Kotak Mahindra Bank

Work Schedule

• Shift Timing: Between 8:00 AM – 8:00 PM (any 9-hour rotational shift)

• Weekly Offs:

• First 6 months: 4 rotational offs per month

• After confirmation (6 months): 6 rotational offs per month

Location Details

• Work location: Wagle Estate, Thane

Apply Now,

Contact For More Details / Information

HR Dipti - 8856002219