Phone Banking Officer

Company: Kotak Mahindra Bank

Job Title: Inbound Officer – Kotak 811

Location: Wagle Estate

Payroll: Direct employment with Kotak Mahindra Bank

Job Summary

We are looking for dynamic and customer-focused individuals for the role of Inbound Officer – Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.

Key Responsibilities

•        Handle inbound customer calls efficiently and professionally

•        Resolve customer queries related to banking products and services

•        Deliver high-quality customer service (approx. 75% of role)

•        Identify and execute cross-selling opportunities (approx. 25% of role)

•        Maintain call quality and productivity standards (100–150 calls per day)

•        Achieve individual and team targets

 Eligibility Criteria

•        Education: Graduate (mandatory)

•        Age Limit: 20 to 30 years

•        Communication: Excellent spoken English skills

•        Employment Gap: Not more than 6 months

 Compensation & Benefits

•        CTC: Up to ₹3,59,000 per annum (based on interview performance)

•        In-hand Salary:

•        Approx. ₹18,000/month (entry level)

•        Up to ₹24,000/month (experienced candidates)

•        Incentives: Up to ₹5,000 per month

•        Payroll: Direct employment with Kotak Mahindra Bank

 Work Schedule

•        Shift Timing: Between 8:00 AM – 8:00 PM (any 9-hour rotational shift)

•        Weekly Offs:

•        First 6 months: 4 rotational offs per month

•        After confirmation (6 months): 6 rotational offs per month

 Location Details

•        Work location: Wagle Estate, Thane

Submit Your Application!

To schedule your interview, Call or send your CV through WhatsApp

Contacted By: HR Mayuresh - 7030021322

Note: Immediate Joining!