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Kotak Mahindra Bank

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Trade Relationship Manager-Sales-Retail SalesAs a Trade Relationship Manager in the Retail Sales vertical, you will be responsible for acquiring and managing high-value Current Account customers engaged in international trade. This role requires a strong understanding of trade finance products, regulatory compliance, and customer relationship management. You will work closely with internal teams and external clients to drive business growth, ensure smooth onboarding, and deliver a seamless banking experience. The role involves identifying potential markets and segments, educating clients on trade-related offerings, and activating trade transactions. You will also be expected to generate leads for asset products, ensure adherence to KYC and compliance norms, and maintain a low cost of acquisition by targeting high-value clients. Your ability to build long-term relationships, resolve client issues, and stay updated on market trends will be key to success in this role.
Acquire quality Current Account customers involved in international trade. Identify and target high-potential markets and customer segments. Ensure complete compliance with KYC and regulatory norms during acquisition. Guide customers on applicable rates, charges, and ensure system-level updates. Activate the first trade transaction post-account opening. Promote and cross-sell trade and FES products such as: Forward Contracts Letters of Credit (LC) Bank Guarantees (BG) Bill Collection (BC) Travel Cards Encourage clients to maintain high Average Monthly Balances (AMB). Generate leads for asset products and ensure smooth handover to branch operations. Educate clients on cut-off times and service-level agreements (SLAs). Maintain a low cost of acquisition by focusing on high-value accounts. Achieve business and income targets consistently. Monitor competitor activities and share insights with Area Sales Managers (ASMs). Coordinate with internal teams to ensure timely service delivery. Retain and grow the existing customer base through relationship management. Handle and escalate customer complaints for timely resolution. Ensure proper documentation and KYC for agent empanelment. Deliver effective sales pitches and participate in promotional activities. Submit reports and updates to management as required. Stay updated on AML, KYC, and RBI guidelines to ensure compliant growth.<h4>Experience Level</h4>Mid Level

Assistant Relationship Manager

Branch Operations Manager-BRANCH BANKING-ServiceWe are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiencesAcquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Branch Operations Manager

Training Manager-CREDIT CARD-Direct ChannelsRole- Training ManagerGrade – M2/M3Experience – Min 2 years’ experience in similar roles &amp; good understanding of SALES Job Responsibilities<ul><li>Manage learning &amp; development objectives of credit-card business, mostly D0/OFR + On roll employees </li><li>Identification of training needs and development of modules-classroom, web &amp; mobile-based, in consultation with sales, product &amp; training content team</li><li>Build monthly/quarterly training calendar and keep updating training content as per dynamic business needs </li><li>Prepare budget for training programs and perform administrative tasks such as costs, scheduling classes, setting up systems, equipment and coordinate for enrolments</li><li>Conduct training programs and ensure improvement in sales metrics like leads drop at various stages of sales funnel, accounts v/s logins ratio, reducing RCU &amp; mis-selling cases etc, card activation &amp; RTO management </li><li>Ensure right selling behaviour, sales ethics and practices are embedded through the training imparted in line with company standards and regulations.</li><li>Prepare weekly MISes &amp; dashboards on training programs - oversee employee attendance, performance, KRA/SOP and keep updating business regularly</li><li>Regular update to the sales teams in terms of what competition is offering, how to manage objections, rejections, &amp; planning career growth</li><li>Ensure 100% course completion on SMILE &amp; KLAPP and share weekly reports with business</li><li>Travel to field and other business locations regularly</li></ul>Behavioral Traits<ul><li>Good relationship management, influencing &amp; communication skills</li><li>Should have good analytical skills, ability to work in a collaborative manner and do what it takes to get the job done</li></ul><h4>Experience Level</h4>Mid Level

Training Manager

Sky Phygital - Relationship Manager-Sky Channel-PhygitalThe Sky Phygital Relationship Manager will be responsible for managing and enhancing customer relationships within the assigned Pin code book along with Pin code Meeting assigned by SKY RM(Virtual RM). This role involves a comprehensive approach to customer engagement, including meeting, video calling, and tele calling customers. The primary objective is to cross-sell a range of asset and liability products, as well as third-party investment offerings, to deepen existing relationships and acquire new customers with value based relationship.  Responsibilities<ul><li>Engage with customers through various channels (in-person, video call, telecall) to understand their financial needs and provide tailored solutions.</li><li>Cross-sell asset products (HL, LAP, CL, PL, GL, WC, CV) and liability products (CA, SA, TD) to existing and potential customers.</li><li>Deepen relationships with customers by offering third-party investment products (LI, GI, Trinity, MF) and ensuring timely conversion of business opportunities.</li><li>Collaborate closely with LI, GI, KSEC, IC, and Asset teams to achieve sales targets and provide efficient service to customers.</li><li>Ensure customer satisfaction and loyalty by delivering high-quality service and addressing their queries promptly.</li><li>Acquire new customers through VRM and CEC leads, and convert them into long-term relationships.</li><li>Upgrade customer categories and ensure their stickiness by providing excellent service and demonstrating the bank's facilities.</li><li>Enroll customers for relevant services and explain the benefits of various bank products and services.</li><li>Handle customer service requests efficiently, including account openings, Trinity account setups, and liability product selling.</li></ul>Qualifications<ul><li>Bachelor's or Master's degree in any field with a minimum of 1 year of experience in banking or finance.</li><li>Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Excellent sales and negotiation skills, with a proven track record of meeting or exceeding sales targets.</li><li>Proficiency in using digital tools and platforms for customer engagement and relationship management.</li><li>Knowledge of financial products and services, including asset and liability offerings, is preferred.</li><li>Ability to work independently and manage a large customer book effectively.</li><li>Strong organizational and time management skills to prioritize tasks and meet deadlines.</li><li>A customer-centric approach and a passion for delivering exceptional service.</li><li>Willingness to continuously learn and stay updated with industry trends and product offerings.</li><li>Fluency in English and any other regional language is an advantage.</li></ul>
Acquire and expand relationships with High Net Worth (HNI) customers by sourcing Category A Priority clients. Generate new customer leads through structured lead generation models and external field support. Ensure high levels of customer service and strict adherence to bank policies and compliance norms. Cross-sell a wide range of bank products to existing customers to deepen wallet share. Educate clients on new products and enhancements to strengthen the banking relationship. Plan and execute special sales initiatives and client engagement activities in collaboration with Product Managers. Coordinate with group companies to offer integrated financial solutions across product lines. Maintain comprehensive relationship records for all assigned customer accounts. Ensure timely resolution of customer queries and maintain consistent client contact. Act as a role model within the organization by demonstrating professionalism and teamwork.<h4>Experience Level</h4>Mid Level

Relationship Manager

Technical Manager-Loan Against Property (LAP)-Technical Technical Manager JD : <ul><li>Valuation of Real Estate Scenario:- Handling various key segments in terms of Valuation of different properties with specific turnaround time.</li><li>Quality Measurement:- Established good quality standards for developing the business and created a good learning environment for team to ensure good quality of work and as per the policy norms.</li><li>Business Development:- Identified and developed new builder relationships for revenue growth and also maintained relationships with the old builders to achieve repetitive business. Have also gained some experience related to Sales, Credit, Compliances and Operations stream.</li><li>Prepared Job Safety Analysis for site </li><li>Checking beam details, steel work and levels of shuttering.</li><li>Prepared Bar Bending Schedules for columns and beams.</li><li>Site visit and data collection.</li><li>Conducted various load tests on pile.</li><li>Visited and observed the working of cement plant at Kymore.</li><li>Studied the basics of construction at site.</li><li>Examined various safety parameters at plant.</li></ul><h4>Experience Level</h4>Mid Level

Technical Advisor

Platinum Relationship Manager-Household-BRANCH BANKING-Branch BankingJD: PRM- HH Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets.  Ensures high levels of customer service orientation and application of bank policy.  Cross sells existing bank products to customers.  Informs customers of new products or product enhancements to further expand the banking relationship.  Plans and conducts special sales initiatives and events for prospective and existing clients.  Coordinates with other group companies to provide seamless access to other products.  Maintains complete relationship record for assigned customer accounts.  Tracks customer complaints/queries and turnaround times for customer satisfaction  Job Requirements  Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.  Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc  Understanding of MF and Insurance an added advantage Customer orientation,  High energy and drive.  Go getter attitude.  Self-motivated with a passion to achieve.   <h4>Experience Level</h4>Mid Level

Retail Relationship Manager

Credit Manager - Tractor and Crop Finance-Tractors and Farm Equipments (TFE)-CreditGrade-M2/M3Job Role - Credit Managerob Role:  •             Enhancement of Deposit pool from Customers  •             Establishing standards and delivery of service  •             Sale of non-deposit products. Cross selling targets progressively  •             Sale of MF and Insurance products  •             Fee Income  •             Branch Administration  •             Regulatory Compliance  •             Manage productivity and overall morale of branch team members  •             Overall responsible for break-even and P&amp;L of branch     Job Requirements:  •             Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities  •             Must have had Sales experience and exposure, preferably of Liabilities products  •             Qualifications- MBA / CA/ CAIB   •             Good Leadership skills (though more tactical than strategic)  •             Thinker: Doer – 40:60  •             In-depth understanding of financial instruments, markets and macro micro economic processes  •             Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT”  •             Liaising with product management team, marketing and other centers &amp; verticals for new product development, service enhancements and sales initiatives.<h4>Experience Level</h4>Mid Level

Credit Manager

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches OperationsWe are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Gold Loan Executive

Premier Acquisition Manager-Sales-SalesThe Premier Acquisition Manager is responsible for acquiring and managing relationships with High Net-Worth Individuals (HNIs) for retail loan products. The role focuses on building a strong CASA (Current Account Savings Account) book, selling third-party products (TPP), and generating revenue through high-value customer engagement. The candidate should possess strong coordination skills, a customer-centric approach, and prior experience in portfolio management.

Acquisition Manager

Premier Acquisition Manager-Business Banking-Sales-SalesThe Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value Current Account (CA) customers and driving business banking product penetration. The role involves sourcing new-to-bank customers, building family banking relationships, and generating revenue through cross-sell and third-party products. The candidate should have strong customer orientation, high energy levels, and prior experience in sourcing and managing business banking clients.

Sales Team member  - Business Correspondent-SUPPORT SERVICES-HO Financial InclusionJob Title – Sales Team Member – Business CorrespondentJob Profile:  Role will be a Combination of Relation Manager &amp; sales officer.Be part of fastest growing sales channel in financial services industry.As part of sales job, incumbent is required to do field workJob involves sourcing &amp; nurturing of village by building relationship &amp; cross selling Assest &amp; liability products and investment products. He/She would be the bridge between the village and the bank branch.Managing &amp; acquiring additional incremental customers from that particular village cluster for the bank. Though references/cold calling.Eligibility:·         Preferred Qualification: Graduate.

Business Associate

Relationship Manager-Loan Against Property (LAP)-SalesAs a Relationship Manager, you will be the face of our company, representing Kotak Mahindra Prime Ltd to potential and existing clients. Your primary goal is to understand client needs, offer suitable loan products, and provide exceptional customer service throughout the loan journey. This role is crucial in driving business growth and maintaining our reputation as a trusted financial partner.<ul><li>Build and nurture long-term relationships with clients, understanding their financial goals and requirements.</li><li>Offer personalized loan solutions, including Loan Against Property (LAP) products, to meet client needs.</li><li>Guide clients through the loan application process, ensuring a smooth and efficient experience.</li><li>Stay updated on market trends, competitor offerings, and new loan products to provide the best advice to clients.</li><li>Collaborate with internal teams, such as underwriting and legal, to ensure a seamless loan approval process.</li><li>Maintain a high level of customer satisfaction by promptly addressing queries and concerns.</li><li>Achieve individual and team sales targets through effective relationship management and cross-selling opportunities.</li><li>Conduct regular client meetings and provide periodic updates on loan progress and market insights.</li><li>Identify and mitigate potential risks associated with loan applications, ensuring compliance with regulations.</li><li>Represent the company professionally at industry events and networking opportunities.</li></ul><ul><li>A bachelor's degree in finance, business administration, or a related field is preferred.</li><li>Minimum 2-3 years of experience in relationship management, preferably in the financial services industry.</li><li>Strong knowledge of Loan Against Property (LAP) products and the Indian mortgage market.</li><li>Excellent interpersonal and communication skills, with a client-centric approach.</li><li>Ability to build trust and rapport with clients, offering tailored financial solutions.</li><li>Proficiency in MS Office and familiarity with CRM systems for efficient relationship management.</li><li>Analytical skills to interpret financial data and offer suitable loan recommendations.</li><li>Self-motivated and results-driven, with a track record of achieving sales targets.</li><li>Strong work ethic, with the ability to work independently and as part of a team.</li><li>Willingness to stay updated on industry trends and regulatory changes.</li></ul><h4>Experience Level</h4>Mid Level

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Kotak Mahindra Bank Jobs - 2744 Verified Vacancies

Assistant Relationship Manager

Branch Operations Manager

Training Manager

Relationship Manager

Technical Advisor

Retail Relationship Manager

Credit Manager

Gold Loan Executive

Acquisition Manager

Acquisition Manager

Business Associate

Relationship Manager

Acquisition Manager

Acquisition Manager