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Kotak Mahindra Bank

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Customer Assistance Manager-CREDIT CARD-Hardship Assistance UnitThe Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.
Monitor and maintain collection performance across the assigned portfolio.
Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
Liaise with collection agencies to ensure effective recovery strategies.
Handle legal formalities related to collections and repossession in coordination with the legal department.
Conduct field visits as required to support and supervise collection efforts.
Train and guide the collections team to enhance performance and compliance.
Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.<h4>Experience Level</h4>Mid Level

Stock Dealer

Platinum Relationship Manager-Business Banking-BRANCH BANKING-Branch BankingPlatinum Relationship Manager – Business Banking KRAs:  Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets  Sources new bank customers through external individual efforts and acquisition channel  Ensures high levels of customer service orientation and application of bank policy.  Cross-sells bank products to existing set of branch customers, which are mapped  Informs customers of new products or product enhancements further to expand the banking relationship.  Plans and conducts special sales initiatives and events for prospective and existing clients.  Coordinates with other group companies to provide seamless access to other products.  Maintains complete relationship record for assigned customer accounts.  Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile:  Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.  Very good understanding of Trade and Forex &amp; CA  Very good understanding of Commercial Assets like CC, OD, TL, Export Finance  Understanding of Mutual Funds and Insurance is an added advantage  Graduate 6 - 8 years of experience  Post Graduate 4 - 6 years of experience  Customer orientation  High energy levels with a motive to succeed<h4>Experience Level</h4>Senior Level

Retail Relationship Manager

Territory Sales Manager-LOANS AGAINST GOLD-Marketing Branches OperationsRole- Territory Sales ManagerJD :<ul><li>Responsible for business development of Area / Cluster</li><li>Strengthen business relation and co-ordination with other business and close liason with branch banking team and Area Manager</li><li>Regular Travel to branches – All branch visit to be done once in month</li><li>Educate the GLROs regularly and also updating them with new policies introduced by HO</li><li>Ensure every GLROs meets they SOP / KRA targets – See that week wise targets are set to GLRO and they are being achieved</li><li>To fill the Gaps by regular recruitment of GLROs</li><li>Find new potential locations where Gold loan can be started</li><li>Need to have market update , competition info .</li><li>To guide GLRO that there should be smooth process of Gold Loan operations at branch</li><li>Proper documentation of Gold loan to the taught to GLRO so that it help in FPT authorization of file</li><li>10Lakhs above customer ASM to speak/ meet individually. To identify new HNI clients</li><li>Make sure Files are authorized within the HO TAT specified period and see that no branch falls under EMBARGO</li><li>Area to be under ZERO NPA always</li><li>Team Handling role</li></ul>  Job Requirement<ul><li>Minimum Graduation</li><li>Good Communication skills</li><li>Excellent Team Player</li><li>Ready to travel</li><li>Have regular repo with other departments</li><li>Eager to learn – Should have knowledge of policies and process</li><li>Knowledge on Gold loan is preferable.</li></ul> <h4>Experience Level</h4>Mid Level

Territory Sales Manager

Asst Product Sales Manager-BRANCH BANKING-POS (Point of Sale)As an Assistant Product Sales Manager in the Merchant Acquiring vertical, you will play a pivotal role in expanding the bank’s digital payment ecosystem by sourcing and onboarding merchants for POS/EDC terminals and Bharat QR solutions. This role demands a proactive sales professional who can work closely with branch teams, identify market opportunities, and deliver customized payment solutions to merchants. You will be responsible for driving business growth through lead generation, client acquisition, and relationship management. The role involves understanding merchant needs, negotiating pricing, ensuring compliance with KYC norms, and maintaining high service standards. You will also be expected to generate performance reports, analyze sales trends, and contribute to strategic initiatives that enhance revenue and client retention. This position offers a dynamic work environment with opportunities to collaborate across teams, engage with diverse clients, and contribute to the bank’s digital transformation journey.Source merchants in the local market for POS/EDC terminals and Bharat QR solutions. Collaborate with mapped branches and sales teams for lead generation and closure. Meet prospective clients, understand their needs, negotiate pricing, and complete onboarding documentation (AOFs). Independently generate leads through references and proactively close sales. Ensure thorough understanding and adherence to KYC, costing, pricing, and subvention guidelines. Prepare and analyze performance reports to identify gaps and opportunities. Drive top-line revenue growth through strategic merchant engagement. Retain and grow client portfolios by building strong relationships and delivering value-added services..<h4>Experience Level</h4>Mid Level

Senior Product Manager

Authoriser-Branch Banking-BRANCH BANKING-ServiceWe are seeking a meticulous and experienced Authoriser to manage high-value transactions and ensure operational excellence at the branch. This role involves servicing walk-in customers, generating leads, cross-selling financial products, and ensuring strict compliance with regulatory and audit requirements. The Authoriser will also act as a key custodian and play a pivotal role in maintaining service quality and team coordination.
Service walk-in customers across all segments with professionalism and efficiency
Generate leads for New-To-Bank customers and cross-sell products such as Term Deposits (TD), Mutual Funds (MF), CASA, and Gold
Ensure regulatory and procedural compliance across all branch operations
Coordinate and support branch audits
Deliver service excellence to enhance customer retention and cross-sell opportunities
Authorize and verify entries made by Relationship Officers (RO) and Service Officers (SO)
Review end products and clear transactions of ₹10 lakhs and above
Act as vault/key custodian and ensure secure handling of branch assets<h4>Experience Level</h4>Mid Level

Client Servicing

Acquisition Manager-Sales-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
Generate leads through market activities, referrals, and cold calling.
Ensure proper documentation and adherence to KYC norms as per company guidelines.
Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
Maintain strong relationships with channel partners and ensure consistent business flow.
Track and update the status of loan applications to customers and partners.
Achieve monthly and quarterly sales targets as assigned.
Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Acquisition Manager

Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Manage cash and non-cash transactions efficiently and accurately
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
Provide general banking information and resolve customer queries promptly
Maintain high standards of speed and accuracy in all transactional processes
Identify and promote cross-selling opportunities for other banking products and services
Ensure a positive and professional customer experience to foster loyalty and referrals<h4>Experience Level</h4>Entry Level

Senior Service Associate

Associate III- Tech Ops Engineering-SUPPORT SERVICES-Applications-RTBAssociate - Tech Ops Engineering SUPPORT SERVICES-Applications-RTB As a Technical Support Associate Engineer, L2 scope is responsible for providing technical support across Kotak suite of Application such Retail Assets (Loan application), lending suite of application via phone, emails in 24x7x365 days environment. Resource will be coordinating with L2 and internal IT teams for the various tasks of the scope and deputed onsite - Kotak Mahindra Bank Office. Position is based out of Bangalore/Hyderbad location and reporting to the principal-Tech Ops Manager. RESPONSIBILITIES <ul><li>On a daily basis, the entire checklist on the support shifts to be completed without fail.</li><li>Be pro-active in creating &amp; publishing kb articles as part of solving issues in a prod focused Knowledge Centered Support (KCS) environment</li><li>Monitoring Jobs such as checking backup files movements status, Alert generation completion status, Transactions, disk size, logs, core checking channels are running, monitoring queue size, checking file processing failures and schedulers running or not, resubmitting failed files, gateway checking in primary and secondary app servers, uploading files, Branch synchronizing, Report Generation/Extraction, Auto Migration, purging activity, Providing support, Files upload &amp; Logs</li><li>Application Service Restart Daily/Weekly activity &amp; Month end activity, etc..</li><li>Incident Management, Email management, Team Coordination, Following Escalation Matrix</li><li>Have the capability of providing after-hours support and weekend supports as per the Project.</li></ul> REQUIREMENTS <ul><li>Strong knowledge of LINUX and Windows, including operating systems and networking (TCP/IP, DNS, LDAP, WMI, HA Clusters) preferably from an experienced system administration background or application background such Salesforce</li><li>Basic SFDC Domain knowledge on Service cloud and should be aware on Performance Optimization, Automation Clean-up, Certificate Management, Data Management, Regular Health Checks, Security &amp; Access Control, Storage &amp; Integration Maintenance, Salesforce Admin Certified, Must have Hands-on on Integration Call,  Flows , Reports.</li><li>Must be independent, self-motivated, have a people-oriented personality</li><li>Effective and efficient driving problem solving skills</li><li>Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies</li></ul>EDUCATION AND EXPERIENCE<ul><li>Diploma/B.Sc/B.Tech/Bachelor's degree in Computer Science/Information Sciences &amp; Technologies preferable</li><li>Min 3yrs Exp of support background in Service Desk/Application Tech Support(L1/L2) or relevant work experience in the technology support</li><li>Good aptitude for testing, troubleshooting, problem solving, multi-tasking and prioritization</li><li>Must be a good team player; excellent oral and written communication skills, including listening skill; experience with geographically distributed teams</li></ul><h4>Experience Level</h4>Mid Level

Technical Support Engineer

Relationship Manager-SARAL LOANS-Marketing Branches OperationsWe are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in financial services or banking.
Handle customer service tasks including account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment products through cross-selling and referrals. Enhance customer value by offering relevant financial solutions beyond their stated needs. Support relationship managers handling HNI clients and ensure low attrition rates. Maintain a balance between service excellence and sales performance.<h4>Experience Level</h4>Mid Level

Relationship Manager

Sky Service Cards - L & D Manager-Sky Channel-Contact Centre InboundJob DescriptionGrade: M2/M3Role: Learning &amp; Development Manager   The role is critical in shaping the performance and on boarding experience of our new joiners. JOB Role: Learning and Development Manager  <ol><li>M2 grade and above with min 2 to 3 years of experience as mentor</li><li>To coach and mentor the new Joiners on handling customer queries with confidence</li><li>Conduct the structured training programmes on system, compliance and Customer handling </li><li>To continuously support the team on floor on the process refresher </li><li>Identify the Focus group and shape them up to achieve the benchmarks </li><li>Min 200 Calls validations and identification of improvement areas  </li><li>Strong data analysis to bring the bottom performers above the performance levels</li><li>Periodic training of the team on the new process </li><li>Develop the team and ensure that NPS and FTR is met </li><li>Ensuring that at least 70% of the team is above 70 point</li><li>Keep the attrition of the new batch in control </li><li>Ensure that service recovery is completed on all detractors </li></ol> Required Skills:<ul><li>Prior experience as Team coach or mentor for the team or SME in contact centre </li><li>Excellent team building skills</li><li>Ability to motivate People  </li><li>Strong process knowledge of Credit Card and RL products </li><li>Flexible to work including Weekends and Holidays, ( Compensatory offs will be given for BH)</li><li>Excellent verbal and written communication skills</li><li>Excellent Excel and PPT skills </li></ul>   Let us build future of Customer experience together !! Interested candidates may please contact me through email with a copy of their CV and why they think they are best fit for this role  <h4>Experience Level</h4>Mid Level

Training and Development Manager

Area Sales Manager-HOUSING FINANCE-SalesArea Sales Manager - HF - Housing Finance-SalesJOB DESCRIPTIONJob Role:<ul><li>To lead a team of relationship managers.</li><li>Manage, develop and enhance deepening of the relationship with branch channels </li><li>Responsible for achieving team targets and sales volume.</li><li>Ensuring Teams Productivity along with Location Productivity</li><li>Responsible for Location NPS</li><li>Managing HNI Clients and responsible for deepening of the relationship with them</li><li>Responsible for cross sell of CASA and TPP.</li></ul>Job Requirements:<ul><li>Should have good interpersonal skills.</li><li>Ability to manage, motivate and lead team.</li><li>Should possess relationship building skills.</li></ul>Job Specifications:<ul><li>Should have minimum work experience of 8-10 years.</li><li>Expertise in banking products specially Assets.</li></ul> <h4>Experience Level</h4>Mid Level

Area Sales Manager

Business Relationship Manager - SBE-Small Business Enterprise-Sales• To understand clients business &amp; provide appropriate working capital solutions across Fund/ non Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc. • Work closely with Branch Banking teams for new customer addition. • To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade Finance for the primary Relationship &amp; Group companies. • To build relationships with key persons (CFOs/ promoters) in the target segments &amp; build client trust &amp; confidence. • Focus to continually increase the Book size and profitability of the assigned portfolio. To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships. • To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; Augment the presence and penetration of the Kotak brand in the target market Maintain high caliber client service. • Improve efficiency by monitoring &amp; overseeing continuous improvement of processes constantly have a rapport with the operating units to customize and develop solutions To understand clients business &amp; provide appropriate working capital solutions across Fund/ non Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc.   Work closely with Branch Banking teams for new customer addition.   To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade Finance for the primary Relationship &amp; Group companies.   To build relationships with key persons (CFOs/ promoters) in the target segments &amp; build client trust &amp; confidence.   Focus to continually increase the Book size and profitability of the assigned portfolio.   To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.   To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; Augment the presence and penetration of the Kotak brand in the target market   Maintain high caliber client service.   Improve efficiency by monitoring &amp; overseeing continuous improvement of processes   Constantly have a rapport with the operating units to customize and develop solutions  Excellent written and oral communication skills     Preferably MBA/ CA   Experience: 2-3 years experience in the local market preferably some background in Credit &amp; Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate &amp; fees.   Strong oral and written Communication   Relationship Management Skill   Good influencing skills<h4>Experience Level</h4>Mid Level

Assistant Relationship Manager

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail Sales·       Handle current portfolio of Small Commercial Vehicles·       Handling the loans of Commercial (Used/New). ·       Handle the whole process of providing Vehicle loan to customers.·       Follow up EMI customers &amp; arrears customers for collection.·       Developing the new market area and gathering market information.·       Always try to make new market to generate sales.·       Making good relation with Dealers and also with existing Clients<h4>Experience Level</h4>Mid Level

Commercial Vehicle Sales Executive

Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches OperationsWe are seeking a high-energy and self-motivated Relationship Manager – Agri-Finance to drive business in the Tractor Loans and Retail segment. The role involves sourcing working capital loans for Agri-related industries, food processing units, and MSMEs, while ensuring quality portfolio growth and customer satisfaction. The ideal candidate should possess strong interpersonal skills, financial acumen, and a deep understanding of local markets and customer needs. This is a field-intensive role (80% field, 20% office) requiring strong networking, negotiation, and follow-up capabilities. Candidates must be tech-savvy and committed to delivering results with speed, scale, and skill.
Source working capital loans for Agri-related, food processing, and MSME industries Ensure monthly disbursements with ticket sizes ranging from ₹2 crore to ₹25 crore Achieve a minimum of 3 new cases per month and meet at least 2 new leads daily Build and manage relationships with CAs, financial consultants, DMAs, and Kotak Bank branches Collaborate with internal teams (credit, trade finance, CMS, treasury, legal, operations) for seamless service delivery Maintain strong follow-up and ensure timely resolution of customer requirements and complaints Understand and evaluate financial documents including balance sheets and P&amp;L statements Leverage knowledge of property/legal aspects for mortgage-based lending Maintain accurate documentation and reporting of business activities Operate with the mantra of “Speed, Scale, and Skill” in all business efforts<h4>Experience Level</h4>Mid Level

Deputy Manager Finance

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