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A C Guards

Himayat Nagar

Job Position: Business Development Manager / Key Accounts Manager
Job Location: Hyderabad, Telangana
Language: Fluent English , Telugu & Hindi
Experience: 2+ Years
Job Type: Full time
Job role: Field sales
Gender: Male only
Job Roles & Responsibilities:
 Client Relationship Management:
o Exclusively manage relationships: Be the dedicated point of contact for architects and interior designers, understanding their unique requirements and building lasting relationships.
o Personalized solutions: Tailor our metal designs to meet the specific needs and preferences of each client, ensuring a bespoke and memorable experience.
o Effective communication: Ensure seamless communication between clients and internal teams, facilitating a smooth collaboration process.
 Account Planning and Strategy:
o Strategic account plans: Develop and execute comprehensive account plans aligned with the overall company objectives, maximizing revenue from existing accounts.
o Upselling and cross-selling: Identify opportunities to introduce new products or services, enhancing the value proposition for clients.
o Market feedback and integration: Provide insights from client interactions to the sales and design teams for continuous product improvement and development.
 Client Engagement and Communication:
o Proactive engagement: Regularly reach out to clients to understand evolving needs, preferences, and potential challenges.
o Timely updates: Provide clear and timely communication on product updates, new offerings, and industry trends, ensuring clients are well-informed.
o Feedback sessions: Conduct periodic reviews with clients to gather feedback, address concerns, and strengthen the partnership.
 Collaboration with Sales and Design Teams:
o Seamless coordination: Collaborate closely with the sales and design teams to ensure client requirements are met efficiently and designs exceed expectations.
o Achieving sales targets: Work collaboratively towards achieving sales targets and overall revenue growth through effective account management.
 Experience & Education:
1+ years of experience in client relationship management, preferably in luxury and premium segments.
o Bachelor's degree in a relevant field; additional certifications are a plus.
 Technical Competencies:
o Proficiency in data-driven decision-making and analysis.
o Familiarity with CRM systems and tools.
 Other Competencies/Attributes:
o Excellent communication and interpersonal skills.
o Proven ability to navigate and influence client decision-making processes.
o Goal-driven with a proactive attitude.
o Meticulous attention to detail and a focus on client satisfaction.


Business Development Manager (BDM)

Duggirala

Kunchanapalli

Job Title: Front Office - Receptionist - Customer Relationship Manager 
About Us: We are the leader in the Interior Sector, is renowned for delivering exquisite Metal Designs in the luxury and premium segments. Committed to excellence, innovation, and customer satisfaction, we are expanding our team.
 
Overview: As a Customer Relationship Manager, you will play a pivotal role in ensuring our customers receive exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.
This position requires a strong commitment to customer service excellence, effective communication skills, and the ability to problem-solve in a fast-paced environment.
 
Key Responsibilities: 
1. Customer
Engagement & Relationship Building·        Build and maintain strong, long-term relationships with customers.
·        Understand customer needs and preferences to offer personalized product recommendations.
·        Serve as the main point of contact for VIP or frequent buyers.
2. Sales Support
& Upselling·        Collaborate with the sales team to manage customer accounts and close sales.
·        Identify upselling and cross-selling opportunities based on purchase history and customer behavior.
·        Provide after-sales support and follow-up.
3. Customer
Service Management·        Handle customer inquiries, feedback, and complaints promptly and professionally.
·        Resolve issues related to orders, delivery, product quality, or returns.
·        Ensure high levels of customer satisfaction and retention.
4. CRM System
Management·        Maintain and update customer databases (e.g., HubSpot, Zoho, Salesforce).
·        Track customer interactions, order history, and communication logs.
·        Generate reports on customer trends, complaints, and loyalty metrics.
5. Loyalty &
Retention Programs·        Design and implement customer loyalty or reward programs.
·        Track effectiveness of retention strategies and make improvements.
·        Encourage repeat purchases through email marketing, exclusive offers, and personalized promotions.

Skills and Qualifications:·        Proven customer support experience or experience in a similar role.
·        Strong phone contact handling skills and active listening.
·        Excellent communication and interpersonal skills.
·        Ability to multi-task, prioritize, and manage time effectively.
·        Familiarity with CRM systems and practices.
·        High school diploma; additional qualifications will be a plus.
 
Attributes: 
·        Customer-focused mindset with a passion for helping people.
·        Problem-solving skills and the ability to think creatively to resolve issues.
·        Patience and empathy in handling customer concerns.
·        Adaptability to navigate through different customer personalities and situations.
·        Commitment to continuous learning and improvement.
 
Preferred Industry Experience: 
·        Elevate your career with Laiton Crafts by bringing your sales expertise from a range of prestigious industries. We seek candidates with a passion for delivering excellence in the luxury segments, including:
·        Home Décor - High End &Arts Sales/ Premium Products & Luxury Experience Selling
·        Luxury Fashion/Luxury Automobiles/Hospitality and Travel – High End
·        Jewelry/Watches/Fine Arts & Antiques/Premium Technology
·        These are only few to name, we encourage you to apply if you have relevant experience or aspiration to excel in similar High-end industries. 


Receptionist / Front Office Executive

Subramanya Nagar

Bengaluru

Basavanagudi

Work Location: Basavannagudi, Bangalore.
 
Experience: 2 to 3 Yrs
 
About Us: Laiton Crafts, a leader in the Interior Sector, is renowned for delivering exquisite Metal Designs in the luxury and premium segments. Committed to excellence, innovation, and customer satisfaction, we are expanding our team.
 
 
Finance & Accounts
Executives (FAEs)Roles: 
·        Maintaining financial records: This involves keeping track of all the company's financial transactions, including accounts payable and receivable, invoices, and receipts.
·        Processing financial transactions: FAEs process financial transactions like payments to vendors and suppliers, and collections from customers.
·        Preparing financial reports: They create financial reports such as balance sheets, income statements, and cash flow statements, which provide insights into the company's financial health.
·        Reconciling bank statements: Regularly matching the company's bank records with bank statements to ensure accuracy.
·        Managing accounts payable and receivable: This involves tracking money owed to vendors (accounts payable) and money owed by customers (accounts receivable). FAEs ensure timely payments and collections..
 
Responsibilities: 
·        Accuracy and attention to detail: Since FAEs work with financial data, ensuring its accuracy is paramount. Even minor errors can have significant consequences.
·        Communication skills: FAEs need to communicate complex financial information clearly and concisely to both technical and non-technical audiences.
·        Computer literacy: Proficiency in accounting software programs is essential for this role.
·        Problem-solving skills: Identifying and resolving discrepancies in financial data is a crucial part of the job.
·        Time management skills: FAEs often have to meet deadlines and manage multiple tasks simultaneously.


Accounts and Finance Executive

Overview: As a Front Office Executive / Customer Relationship Executive, you will play a pivotal role in ensuring our customers receive exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction. This position requires a strong commitment to customer service excellence, effective communication skills, and the ability to problem-solve in a fast-paced environment.
Key Responsibilities:
•	Customer Support:
o	Engage with customers to understand their interests and preferences in Laiton crafts.
o	Provide accurate information about products, services, pricing, and availability.
o	Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
•	Issue Resolution:
o	Investigate and resolve customer complaints in a timely and empathetic manner.
o	Escalate complex issues to the appropriate department for resolution when necessary.
•	Relationship Management:
o	Build and maintain positive relationships with customers by providing excellent service.
o	Follow up with customers to ensure their inquiries are resolved to their satisfaction.
•	Administrative Tasks:
o	Maintain accurate records of customer interactions and transactions.
o	Update customer information in the database during and after each call or correspondence.
•	Team Collaboration:
o	Work closely with other departments such as sales, shipping, and product development to ensure seamless customer service.
o	Collaborate with colleagues to improve processes and enhance the overall customer experience.
o	Sales Associate
•	Sales Techniques: Utilize effective sales strategies to encourage purchases and upselling.
o	Product Knowledge: Maintain a deep understanding of our product, including the history, techniques, and artists involved.
o	Handling Transactions: Process sales transactions efficiently and manage payment systems.

Skills and Qualifications:
•	Proven customer support experience or experience in a similar role.
•	Strong phone contact handling skills and active listening.
•	Excellent communication and interpersonal skills.
•	Ability to multi-task, prioritize, and manage time effectively.
•	Familiarity with CRM systems and practices.
Attributes:
•	Customer-focused mindset with a passion for helping people.
•	Problem-solving skills and the ability to think creatively to resolve issues.
•	Patience and empathy in handling customer concerns.
•	Adaptability to navigate through different customer personalities and situations.
•	Commitment to continuous learning and improvement.
Preferred Industry Experience:
•	Elevate your career with by bringing your sales expertise from a range of prestigious industries. We seek candidates with a passion for delivering excellence in the luxury segments, including:
•	Home Décor - High End &Arts Sales/ Premium Products & Luxury Experience Selling
•	Luxury Fashion/Luxury Automobiles/Hospitality and Travel – High End
•	Jewelry/Watches/Fine Arts & Antiques/Premium Technology
•	These are only few to name, we encourage you to apply if you have relevant experience or aspiration to excel in similar High-end industries.
Working Days: In this position, employees work six days a week, including Sundays. They can choose any other working day as their weekly off instead of Sunday. 
welcomes candidates who are highly efficient, committed, and possess a polished appearance to effectively represent the company when interacting with clients. We value diversity and inclusivity in our workplace. Join us in redefining the standards of excellence in the luxury and premium segments


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Srikara Builders Jobs - 4 Verified Vacancies

Business Development Manager (BDM)

Receptionist / Front Office Executive

Accounts and Finance Executive

Receptionist / Front Office Executive