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Sri Nagar Colony

Vidya Nagar

A tele caller is responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone. Their duties include gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions.
Tele caller Skills And Qualifications
Persuasive, tenacious, and adaptive individuals make for successful tele callers. They are better able to provide a positive first impression when tele callers are proactive and goal oriented. Additional credentials and skills for a tele caller include:

Strong communication abilities
Exceptional communication and the capacity to switch up speaking approach
The capacity to adjust to challenging circumstances
The capacity to adjust to challenging circumstances
Having a firm understanding of the products or services the business provides
Ability to listen and solve problems
Ability to cope with rejection while remaining calm
Outstanding capacity to manage conflicts and address grievances during negotiations


Tele caller Duties and Responsibilities: -

Tele callers discuss with potential customers to inform them of the company’s offerings and services. They ensure the prospects are aware of the brand along the journey and influence them to enter the sales funnel. Additionally, they engage with existing customers to collect data on the impacts of the company’s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks:

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action


SRPS FINTECH PVT LTD

Telecalling Executive

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