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Popular Job Localities in Jodhpur

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Brigadier Zabar Singh Colony

Villages

Stary Consulting

Telecalling Executive

Pal Road

AG Insurance Consultancy

Telecalling Assistant

Nutangarh

Swasti Enterprises

Heavy Industrial Area Phase II

**Job Title:** Telecaller (Customer Satisfaction Survey & Communication)

**Location:** Jodhpur Rajasthan

**Department:** Customer Service

**Job Type:** Full-time

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**Job Summary:**

As a Telecaller specializing in Customer Satisfaction Survey & Communication, you will be responsible for conducting surveys to gauge customer satisfaction levels and maintain effective communication channels with customers. You will play a crucial role in collecting feedback, addressing concerns, and promoting positive interactions.

**Key Responsibilities:**

1. **Conduct Customer Satisfaction Surveys:**
  - Initiate outbound calls to customers in a professional and courteous manner.
  - Administer surveys to gather feedback on products/services.
  - Record responses accurately and comprehensively.

2. **Maintain Communication Channels:**
  - Establish and maintain open lines of communication with customers.
  - Address customer queries, concerns, and requests promptly and efficiently.

3. **Provide Information and Assistance:**
  - Furnish customers with relevant information about products/services.
  - Offer assistance in resolving issues or directing them to the appropriate department.

4. **Document and Report:**
  - Maintain detailed records of customer interactions, including feedback and concerns.
  - Generate and submit regular reports on survey results and customer communication trends.

5. **Follow-Up:**
  - Conduct follow-up calls to ensure customer satisfaction and address any outstanding issues.

6. **Meet Performance Targets:**
  - Achieve and exceed weekly/monthly targets for survey completion and customer satisfaction.

7. **Adhere to Guidelines and Policies:**
  - Follow company guidelines and policies regarding customer interactions, data privacy, and ethical conduct.

8. **Team Collaboration:**
  - Collaborate with the customer service team to share insights and coordinate efforts in improving customer experience.

**Qualifications:**

- Proven experience in a customer service or telemarketing role is preferred.
- Excellent verbal communication skills with a clear and articulate phone manner.
- Strong active listening skills to understand customer needs and concerns.
- Ability to handle customer objections and diffuse potentially tense situations.
- Proficiency in using CRM software or similar tools for recording customer interactions.
- Basic computer skills (MS Office, email, internet).
- High school diploma or equivalent.

**Additional Requirements:**

- Patience and empathy in dealing with diverse customer personalities.
- Ability to work independently and in a team.
- Strong organizational skills and attention to detail.
- Flexibility to adapt to changing priorities and schedules.


Sivmor Gadgets

Telecaller

Pal Link Road

Looking For Female Telecaller and Office Executive For A Online Education Institute.
Good Communication Skills. The Candidate Will be Responsible For Counselling, Admissions, and Handling Queries. 

Counselling The Students For Joining The Courses Available. 
Provide Information On Courses, Eligibility, Duration, Fee, Suitability To Career, Etc 
Performing Counselling For Interested Candidates By Making Outbound Calls. 
Basic Computer Knowledge / Good In Microsoft Word, Excel.



E2 Academy

Saran Nagar

We are looking for a councellor who will be responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone.


Vanija

Sindhi Colony

Yash Enterprises

Telecaller Outbound

01-Oct-2023 - Apply for 9 Telecalling / BPO / Telesales Jobs in Jodhpur on apna. Register for Free & find Telecalling / BPO / Telesales Job Openings in Jodhpur ✓ Work from Home ✓ Online

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