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Collection Manager-Two Wheeler Finance-Collection• Allocate, Drive, monitor and review field force towards achieving budgeted numbers.


• Coordinates with accounts, legal and operations for related functional support. 


• Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets.


• Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team.


• Ensuring employee/agency quality while recruitment and leveraging productivity.


• Take ownership of High Value accounts ensure seamless collection.


 


 


 


Job Requirements:


 


• • Graduate/ MBA


• Tactful and Persuasive


• Experience in retail collections preferably credit cards at least of 7 years


• Over experience required is of more than 10 years



 <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Collection Manager-Two Wheeler Finance-CollectionThis is a great opportunity to work in a fast-growing NBFC with a great work culture. The role requires the candidate to manage the collection function, oversee the field collection team, and ensure smooth operations, while maintaining strong customer relationships.Handling to the all collection managerSetting the targets all collection mangers as per respective region Category Allocate, Drive, monitor and review field force towards achieving budgeted numbers.Coordinates with accounts, legal and operations for related functional supportWill be responsible to achieve monthly and yearly Roll forward and loss provisioning targets.Will be responsible to handle a team of 9 + on role employees and field collection agencies through the teamEnsuring employee/agency quality while recruitment and leveraging productivityTake ownership of High Value accounts ensure seamless collectionGraduate/ MBATactful and Persuasive Experience in retail collections preferably credit cards at least of 7 yearsOver experience required is of more than 10 years<h4>Experience Level</h4>Mid Level

Collection Manager-Loan Against Property- CollectionJob Responsibilities:<ul><li>Monitoring &amp; resolving delinquent cases</li><li>Regular follow up and visits to delinquent customers.</li><li>Achieve the bucket wise resolution target through the in-house/agency </li></ul>Job Requirements: Should have experience in Mortgage Loan, Loan against property CollectionsComfortable with using MS Word and MS ExcelGood Communication and interpersonal skillsDemonstrable team management skillsKnowledge of provisions of the law (Specially IBC / SARFAESI / NCLT / Immovable Properties) will be added advantage.Educational Qualifications: Should be graduate and above. Work Experience: Minimum work experience of 5 years Exposure to secured lending asset products can be considered.Delhi – M3 – CTC – 7.5 Lacs (8 Years Exp.) (Delhi – Cana ought, Noida – East Delhi)Mumbai – M3 – CTC - 7.5 Lacs (8 Years Exp.) Kalina (Up to Bhayander - Western) Central up to Thane.Bangalore – M2 – CTC – 5.5 Lacs (5 Years Exp) Chennai – M2 – CTC – 5.5 Lacs (5 Years Exp)Local candidate preferred only. HDFC Cretelia, Piramal, Tata Housing,  <h4>Experience Level</h4>Mid Level

Manager - Vendor Management, Collection TelecallingAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio.Role Accountability <ol><li>Execute collection strategy for the site, track performance and give inputs to PM</li><li>Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning</li><li>Review Portfolio both Qualitatively &amp; Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues</li><li>Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM &amp; NM / any new product-variants to improve efficiencies and performances</li><li>Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders </li><li>Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources</li><li>Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required</li><li>Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends</li><li>Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral</li><li>Ensure necessary training /certifications for tele calling staff in line with compliance requirements</li><li>Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites</li><li>Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures</li><li>Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc.</li></ol>Measures of Success <ol><li>Resolution Rate</li><li>Normalisation Rate</li><li>Roll back rate</li><li>KP targets</li><li>PLI penetration</li><li>Money collected</li><li>NFTE productivity</li><li>Tele Retention rate</li><li>NFTE training coverage</li><li>Customer complaints volume</li><li>Vendor SLA adherence</li><li>No adverse observations in internal/external audits</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Credit Card knowledge along with good understanding of Collection Processes</li><li>Knowledge of dialer strategies</li><li>Experience of managing large distributed vendor teams</li></ol>Competencies critical to the role<ol><li>Stakeholder Management</li><li>Result Orientation</li><li>Process Orientation</li><li>Problem Solving Skills</li></ol>Qualification Post-Graduate/Graduate in any disciplinePreferred IndustryCredit Card<h4>Experience Level</h4>Mid Level

Sbi Cards And Payment Services Limited

General Manager - OTC CollectionsWho we are?  Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&amp;D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities.Why JCI: <a href="https://www.youtube.com/watch?v=nrbigjbpxkg" rel="noopener noreferrer" target="_blank">https://www.youtube.com/watch?v=nrbigjbpxkg</a>Asia-Pacific LinkedIn: <a href="https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all</a>Career: <a href="https://www.youtube.com/watch?v=EwhAYCz6x_4" rel="noopener noreferrer" target="_blank">The Power Behind Your Mission</a>OpenBlue: <a href="https://www.youtube.com/watch?v=bFbZIj0Sj6Y" rel="noopener noreferrer" target="_blank">This is How a Space Comes Alive</a><ul><li> Responsible for overseeing collections activities for North America and Canada customers</li><li>Establish goals &amp; metrics of the process and drive, co-ordinate team to meet and exceed themAccountable to drive results to enhance business performance</li><li>Resource forecasting basis volume projection and availability of current resources</li><li>Drive internal audits and propose improvements relevant to Cash and Collection value stream</li><li>Manage risks and controls; promote a culture of transparency </li><li>Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity</li><li>Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues</li><li>Support continuous improvement, including processes, systems, targeted to improve cash &amp; collection efficiencies</li><li>Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality, account penetration, timely cash application, un-applied &amp; un-identified cash</li><li>Drive cash calls on regular intervals towards closure of all open issues</li><li>Drive past due reduction and reduce DSO to help business meet their goals</li><li>Be proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk</li><li>2. People Management</li><li>Responsible for team performance</li><li>Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively</li><li>Develop, and train team members to ensure a positive, open, and flexible work environment</li><li>Manage and motivate team members to have a better rate of retention</li><li>Should guide and coach team members to help them achieve their short-term and long-term goals</li><li>Ensure all published reports are correct and errorless </li><li> Develop a specific management culture for shared services aiming efficient service delivery </li><li>Conduct regular team meetings, share cash and collection goals, and provide feedback on teams’ performance. </li><li>Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback</li><li>3. End-to-End Process Improvements</li><li>Ensure adherence to internal and external guidelines as well as to a standardized process landscape</li><li>Contribute ideas and actions towards the continuous improvement of processes within area of influence</li><li>Initiate and support process improvement initiatives and related projects</li><li>4. Relationship Management</li><li>Respond stakeholders on a timely manner</li><li> Maintain a positive cross functional relationship with other teams of OTC</li><li>Should be a part of the extended leadership team of PBU CFO</li></ul>What we look for?<ul><li> Minimum: Postgraduate / master’s degree in any stream</li><li>Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory</li><li>Should have an experience in Call Centre model working on both Inbound and Outbound</li><li> Working in US working hours (night shift) is a mandatory requirement</li><li>Experience in North American process transition would be preferred</li><li> Around 7 years people management experience is preferred</li><li>15 years of experience in Cash &amp; Collection Processes in a Global/MNC environment, Includes managing teams of &gt;50 people over this period</li><li>Proven experience in running collection cycles, credit processes, use of Collection tools (e.g., Get Paid) and establishing metrics to ensure process adherence.</li><li>Ability to perform root cause analysis; create and implement tangible actions to address key process and/or operational opportunities</li><li>Strong Business Process documentation skills</li><li>Project and Process Programs (Transformation and/or Continuous Improvement) is a desired skill</li><li>Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence team</li><li>Adherence to Organization Policies &amp; Procedures, which includes SOX Compliance</li><li>Ability to clearly articulate team performance with key stakeholders in the business (BU GM’s, CFO’s, Sales leads) in a clear, concise action-oriented manner</li><li>systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle &amp; SAP) </li><li>Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred</li><li>Excellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlines</li></ul>What we offer:We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talentsDiversity &amp; Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&amp;I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.<h4>Experience Level</h4>Mid Level

Johnson Controls Ltd

Manager - Collections - Housing - Collections - Non - X bucket - Vijayawada - RK Galleria - JM (M1 - M3)Core Responsibilities:o Handle collections for the assigned area and achieve collection targets on various parameters like resolution,  flows, credit cost and roll rates (depending on the bucket)o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it.o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payoutso Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.o Track &amp; control the delinquency of the area (Bucket &amp; DPD wise) and focus on nonstarterso Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TATo Build relationships with key clients to ensure timely collections are made  and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaultingo Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in forceo Allocate work to the field executives  and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio &amp; initiate detailed account level review of high ticket accountso Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Job Qualifications:Graduate : Yes Masters/Postgraduate:  Optional

Tata Capital Finance Ltd

CLUSTER COLLECTION MANAGER        Role ProfileZONAL COLLECTION MANAGER05/10/2023  <div>ROLE SPECIFICATION                                                                                                                       </div><table border="1" cellpadding="0" cellspacing="0" width="635"><tbody><tr><td valign="top" width="35.33123028391167%">Role Title-- </td><td valign="top" width="64.66876971608833%"> Collection Manager </td></tr><tr><td valign="top" width="35.33123028391167%">Employee Interviewed</td><td valign="top" width="64.66876971608833%"> </td></tr><tr><td valign="top" width="35.33123028391167%">Reports To</td><td valign="top" width="64.66876971608833%">NATIONAL COLLECTION HEAD</td></tr><tr><td valign="top" width="35.33123028391167%">Company</td><td valign="top" width="64.66876971608833%">Muthoot FinCorp Ltd-SULB</td></tr><tr><td valign="top" width="35.33123028391167%">Function/Department</td><td valign="top" width="64.66876971608833%">COLLECTION &amp; RECOVERY</td></tr><tr><td valign="top" width="35.33123028391167%">Written By</td><td valign="top" width="64.66876971608833%"> </td></tr><tr><td valign="top" width="35.33123028391167%">Approved By (Jobholder)</td><td valign="top" width="64.66876971608833%"> </td></tr><tr><td valign="top" width="35.33123028391167%">Approved By (Immediate Superior)</td><td valign="top" width="64.66876971608833%"> </td></tr><tr><td valign="top" width="35.33123028391167%">Date (Written On)</td><td valign="top" width="64.66876971608833%">05/010/203</td></tr></tbody></table> <div> ROLE SUMMARY</div>Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment.  <div>ORGANIZATIONAL CHART</div>              <div>KEY RESPONSIBILITIES</div><table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td width="28.391167192429023%">Role and Responsibility </td><td valign="top" width="71.60883280757098%"><ul><li>Overseeing staff members and ensuring the accurate and timely invoicing of customers.</li><li>Setting payment collection goals and targets for the department.</li><li>Creating and implementing a strategy to improve the collection of outstanding credit.</li><li>Implementing collection policies and procedures to avoid excessive outstanding credit.</li><li>Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.</li><li>Implementing deadlines for invoicing and payment collection.</li><li>Negotiating with customers in cases when non-payment occurs.</li><li>Preparing monthly feedback reports on payment collections.</li><li>Remaining informed of any legislative procedural training regarding debt collection.</li><li>Training and mentoring of staff members in the collections department.</li></ul> </td></tr><tr><td width="28.391167192429023%"> </td><td valign="top" width="71.60883280757098%"> </td></tr></tbody></table> <div>KEY INTERACTIONS</div><table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td width="50%">Internal Stakeholders</td><td width="50%">External Stakeholders</td></tr><tr><td valign="top" width="50%"><ul><li>Business</li><li>Legal</li><li>Operation Risk</li><li>Field Technical Team</li><li>Audit</li><li>Risk,</li><li> Compliance</li></ul>  </td><td valign="top" width="50%"><ul><li>Customers</li><li>Insurance Providers</li><li>Regulatory Authorities</li><li>Referral Sources</li></ul> </td></tr></tbody></table>    KEY CHALLENGES <ul><li>Lack of current contact information.</li><li>Disjoint communications.</li><li>Lack of self-served solutions.</li><li>Meeting compliance requirements. </li><li>Lack of automation.</li><li>Providing secure communications</li></ul>   <div>KEY SKILLS &amp; BEHAVIOURAL ATTRIBUTES </div><ul type="disc"><li>Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel.</li><li>The ability to work accurately and independently.</li><li>Good verbal and written communication skills.</li><li>Excellent analytical skills and an eye for detail.</li><li>Outstanding leadership and managerial skills.</li><li>Strong time and people management skills.</li><li>Ability to work to strict deadlines.</li></ul>  <div>EDUCATION / EXPERIENCE</div>Bachelor’s degree in finance, accounting, or a related field.<ul type="disc"><li>7-9 years’ experience as a collections manager.</li></ul>

Muthoot Fincorp Limited

Manager - Non X Complete Pool - Housing - Collections - Coimbatore - Alveal Towers - JM11428This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy Core Responsibilities: o    Ensure to manage assigned portfolio to achieve expected resolution  o    Ensure trail/feedback needs to be update in system and report to respective stakeholders o    Ensure NPA reversals and Write off recoveries should be resolve through personal visits o    Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi. o    Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders &amp; Enforcement of agents for timely and smooth possessions.. o    Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties. o    Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern o    Drive resolution through personal visits to achieve set target. o    Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis. o    Ensure Collection and deposition of customer’s payment in respective accounts within timeline. o    Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o    Collaborate with X team members and other functions. o    Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the companyEducation: Graduate Desired Experience: Minimum 2 to 4 years in the field.

Collection Manager <ul><li>Required urgentjy for Business Loan / SME Collection</li><li>Local candidates and immediate joiners will be preferred.</li><li>Product - SME / BIL</li></ul> Share your updated resume now.

Indusind Bank Limited

Collections Manager-SUPPORT SERVICES-CollectionCollections Manager - Support Services-CollectionJob Role:Monitoring and maintaining branch collection.Managing repossession &amp; handling team.Co-ordination with collection agency, repossession agent, sale of vehicle.Legal formalities.Job Responsibilities:Candidate will responsible to hire/complete the team Will handle the vendor management.Job Requirements:Minimum graduation (MBA preferable), and thorough knowledge of collection activity.  Managerial position experience required.Personality Traits:Should be able to take major decisions independentMust be able to manage team efficiently<h4>Experience Level</h4>Mid Level

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