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Senior Operations Specialist, HostingAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. DescriptionAirbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: As a team of specialists, we’re dedicated to delivering exceptional support to our Hosts every single day. From communicating platform updates and addressing queries to identifying opportunities to add value, we strive to consistently assist and uplift our host community.As an Operations Specialist, a person would play a crucial role in maintaining our high standards of quality, work closely with the rest of the team to identify areas for improvement, implement solutions, and drive results. The Difference you will make<ul><li>Enhance Host Experience: You'll be the first point of contact, helping to improve the quality of interactions by providing timely communication and support for our hosts.</li><li>Foster Innovation: You'll have the opportunity to share ideas for improvement by analyzing trends related to your projects and tasks.</li><li>Improve Operational Efficiency: respond to queries within defined SLA for the program</li></ul>A Typical Day:<ul><li>Assist with host engagement projects across various teams within Homes, Experiences and Services using tools like Nova messages, email, Salesforce, and phone communication.</li><li>Check the documents submitted by hosts, such as licenses and insurance, for specialized activities.</li><li>Review Accessibility filters added by hosts for Homes &amp; Experiences, and communicate any necessary information through email, in-app notifications, push notifications, or calls.</li><li>Participate in additional engagement tasks as needed by the business.</li><li>Collaborate with market managers to address host requests, respond to real-time queries, and handle escalations.</li><li>Maintain a focus on accuracy and efficiency in quality and productivity metrics related to your tasks.</li><li>Work as part of a team, collaborating with colleagues from different regions.</li></ul> Your Expertise:<ul><li>Fluent English speaker with good vocabulary is a must </li><li>Ability to work collaboratively and cross-functionally, across offices and timezones (24/7 with rotational week off, including working on weekends &amp; holidays)</li><li>Strong skills in Excel and Spreadsheet management</li><li>Ability to take quick decisions</li><li>Ability to interpret and apply policy and QA standards</li><li>Ability to quickly absorb training on product and tool functionality</li><li>Ability to consistently meet expectations with regards to productivity for repetitive tasks and similarities in work and propose optimizations</li><li>Strong interest in quality and user experience</li><li>3+ years of relevant work experience</li></ul> Hybrid Work Requirements &amp; Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:
<ul><li>Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise</li><li>Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings</li><li>Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.</li><li>Confidentiality &amp; Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.</li></ul> <h4>Experience Level</h4>Senior Level

Airbnb India Private Limited

Senior Operations Associate

Engineering Operations Senior Associate - Hyperion &nbsp;We’re Hiring – Engineering Operations Senior Associate - Hyperion. Experience: 5 to 7 Years Notice Period: Immediate to 20 Days If interested, share your CV.

Teamware Solutions

Associate Engineer

Deputy General Manager - Operations
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Mid Level

Quess Corp Limited

Head of Operations

Specialist - Strategic Sourcing<h4>Company Description</h4>Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.<h4>Job Description</h4>The Strategic Sourcing Specialist is responsible for developing and executing sourcing strategies that optimize value across Freshworks’ supply chain. This role involves identifying, evaluating, and selecting suppliers, negotiating contracts, and driving continuous improvement in supplier performance. The Strategic Sourcing Specialist will collaborate with cross-functional teams to align sourcing activities with business objectives and ensure a reliable, cost-effective supply of goods and services.Responsibilities:<ul><li>Sourcing Strategy Development and Execution:</li></ul><ul><li>Develop and implement comprehensive sourcing strategies for assigned categories (specifically Go-To-Market (GTM)), aligning with overall business goals and objectives.</li><li>Conduct market research and analysis to identify potential suppliers, assess industry trends, and understand cost drivers.</li><li>Evaluate supplier capabilities, financial stability, and performance history to inform sourcing decisions.</li></ul><ul><li>Supplier Relationship Management:</li></ul><ul><li>Build and maintain strong relationships with key suppliers, serving as the primary point of contact for strategic sourcing matters.</li><li>Monitor supplier performance, track key metrics, and conduct regular business reviews to ensure adherence to contractual obligations and performance standards.</li><li>Collaborate with suppliers to identify opportunities for continuous improvement, innovation, and cost reduction.</li></ul><ul><li>Contract Negotiation and Management:</li></ul><ul><li>Lead the negotiation of contracts, agreements, and pricing terms with suppliers, ensuring favorable terms and conditions that minimize risk and maximize value.</li><li>Develop and manage the contract lifecycle, including contract drafting, review, execution, and administration.</li><li>Ensure compliance with company policies, legal requirements, and ethical standards in all sourcing and procurement activities.</li></ul><ul><li>Cost Management and Value Creation:</li></ul><ul><li>Identify and pursue cost-saving opportunities through strategic sourcing initiatives, competitive bidding, and negotiation.</li><li>Analyze total cost of ownership (TCO) to evaluate sourcing options and make informed decisions.</li><li>Drive value creation by optimizing supplier performance, improving efficiency, and reducing waste across the supply chain.</li></ul><ul><li>Cross-Functional Collaboration:</li></ul><ul><li>Partner with internal stakeholders, including Go-to-market (GTM), operations, finance, and engineering, to understand their needs and align sourcing strategies with business requirements.</li><li>Collaborate with cross-functional teams to manage sourcing projects, ensure timely delivery of goods and services, and resolve any supply chain issues.</li><li>Communicate sourcing plans, activities, and results to key stakeholders, providing regular updates and reports.</li></ul><ul><li>Risk Management:</li></ul><ul><li>Identify and mitigate potential risks in the supply chain, including supplier financial instability, single-source dependencies, and geopolitical factors.</li><li>Develop and implement risk mitigation strategies to ensure continuity of supply and minimize disruptions.</li><li>Monitor supplier compliance with quality, environmental, and social responsibility standards.</li></ul><h4>Qualifications</h4><ul><li>Bachelor's degree in Supply Chain Management, Business Administration, or a related field.</li><li>5+ years of experience in strategic sourcing, procurement, or supply chain management or a related field.</li><li>Proven track record of developing and executing successful sourcing strategies that have resulted in cost savings and value creation.</li><li>Strong negotiation, contract management, and supplier relationship management skills.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Proficiency in sourcing software, ERP systems, and data analysis tools.</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Ability to work independently and collaboratively in a fast-paced, dynamic environment.</li><li>Strong ethical standards and commitment to integrity.  Preferred Qualifications:</li><li>Experience in NetSuite and Graphite</li><li>Experience in technology (or related field) and GTM.</li><li>Knowledge of lean principles and continuous improvement methodologies.</li></ul><h4>Additional Information</h4>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks

Procurement Manager

Lead Specialist WFM-5<ul><li>About us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.Overview about TIIAt Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.Beyond our world-class service centers, there are many important challenges to be met in other TES teams like the TES Operations and Product Team, which plays at the intersections of process and technology, and Service Delivery Enablement which develops comprehensive service delivery strategies for our service centers. TES Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (FPSC, Gift Card). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the TES Controller heads up TES Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention &amp; Dispute Resolution.As a WFM Lead Specialist, you will manage contacts and team member resources for Target service centers. Job duties may change anytime due to business needs<ul><li>As a WFM Lead Specialist, you will manage contacts and team member resources for Target service centers</li><li>You will use strong critical thinking and decision-making skills to ensure that service level and productivity metrics are achieved</li><li>You will provide detailed communication, both written and verbal, throughout the day to Workforce Management business partners and Service Center leaders</li><li>Responsibilities include managing service level performance for all service centers by analyzing Intra-day volume trends, agent skills, and schedule effectiveness to develop strategies to provide top level service</li><li>You will effectively execute contingency plans in the face of unexpected workflow changes or contact arrival patterns and sharing out Workforce Management system data with integrity and accuracy</li><li>You will identify and routinely link with Target partners whose activities may impact volume so these can be factored into forecasts to avoid unexpected volume spikes resulting in poor guest service</li><li>You will collect metrics on the service and staffing on service centers, analyze this data to determine what trends exist, and share meaningful insights with service center partners</li></ul>REPORTING/WORKING RELATIONSHIPS: <ul><li>Reports to the Manager WFM TII</li><li>Close partnerships with TES Service Center, HQ &amp; TII</li></ul>SHIFT REQUIREMENTS:<ul><li>Able to work on holidays, and weekends</li><li>45 Hours/Week with any two consecutive weekly offs</li><li>Rotational Shifts : Rotational Shifts : 24/7 primarily in evening and night shifts</li></ul>MINIMUM REQUIREMENTS: <ul><li>Four year college degree or equivalent with 2+ yrs. Service Center experience</li><li>Strong critical thinking and decision-making skills</li><li>Demonstrated ability to work independently, take initiative and handle multiple tasks</li><li>Strong technical skills, ability to work within multiple systems and proficiency MS Power Point, Advance excel, Data visualization tools</li></ul>Ability to prioritize responsibilities, work under pressure and within time constraints</li><li>Additional Job DescriptionAdditional Job Description</li></ul><h4>Experience Level</h4>Senior Level

Target Corporation India Pvt Ltd

Lead Generation Intern

Team Lead - TDO<h4>Company Description</h4>NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit <a href="https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.niq.com%2F&amp;data=05%7C01%7CSowbarnika.S%40nielseniq.com%7C71737b3f86ad4eb7046d08db0dc96597%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638118931050122593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=qCDw1%2FLC%2B75Su5sX5oXJs8EQxUCx6BoRj5zxnP%2BxIow%3D&amp;reserved=0">www.niq.com</a>.NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.<h4>Job Description</h4><ul><li>Understand various TDO processes and execute those processes timely with accuracy </li></ul><ul><li>Verify and update all records and fields maintained in the DB per the frequency outlined in the applicable Service Level document by using web research (open internet) and/or telephone research.</li></ul><ul><li>Maintain the accuracy of the Trade Channel DB of store and account records and facts, including hierarchy information, store/business characteristics, store status and geocoding for all covered trade channels and retailers through different sub processes and quality checks.  </li><li>Use NIQ client Input (RetailSync) files as a source to Create/verify/update the Locations DB.  </li><li>Process electronic store lists and/or Paper store lists to update the Locations DB as store lists are received (specific timing varies based on magnitude of list).  </li><li>Updating Locations DB through research using the following sources such as trade journals, industry web sites, and information gathered from NIQ on-sites, NIQ client inquires and other identified sources.  </li><li>Identify &amp; perform process improvement and database source rationalization in order to meet or exceed current productivity SLAs  </li><li>Perform overflow data inquiry research </li></ul>Client Solutioning <ul><li>Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery. </li></ul><ul><li>Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments. </li></ul><ul><li>Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs </li></ul><ul><li>Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients </li></ul><ul><li>Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams </li></ul><ul><li>Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved </li><li>Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities </li><li>Represent respective operation’s function in discussion with other NOC and in market stakeholders </li></ul>Team Management <ul><li>Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue </li></ul><ul><li>Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team </li></ul><ul><li>Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically </li></ul><h4>Qualifications</h4><ul><li>Good command of English (written and verbal)</li><li>Minimum experience of 8+ years and above in operations </li><li>Excellent communication with voice and accent to interact with US Locations &amp; within team</li><li>Expert in MS-Office especially in MS Excel, MS Word, MS PowerPoint</li><li>Excellent probing Skills to extract the right data in first attempt in least time from the US Locations</li><li>High level of analytical thinking and decision-making skills in multiple conflicting references</li><li>Text filter-based research skills, comparing, cross referencing etc. to get accurate results</li><li>Excellent comprehension skills to determine the Location characteristics from News Articles</li><li>Understanding of the North American retail landscape (prefered)</li><li>Bachelor’s degree (preferably but not necessary )in statistical, mathematical, economics, or technical field)</li><li>Team player with collaborative disposition, flexible and active</li></ul>Ability to work night hours (North American business hours)<h4>Additional Information</h4>Our Benefits<ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: <a href="https://www.linkedin.com/company/nielseniq/mycompany/">LinkedIn</a> | <a href="https://www.instagram.com/nielseniq/">Instagram</a> | <a href="https://twitter.com/nielseniq">Twitter</a> | <a href="https://www.facebook.com/NielsenIQ.global/">Facebook</a>Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&amp;data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&amp;reserved=0">https://nielseniq.com/global/en/news-center/diversity-inclusion</a><h4>Experience Level</h4>Senior Level

NielsenIQ

Team Leader

Operations Team Member-WBG OPERATIONS (OPS)-Customer Service DeskKotak Mahindra Bank   •Verification of executed legal documents as per Documentation Grid released by the legal team from time to time &amp; Sanction Letter / Term Sheet issued by the business / credit team. •Stamp Duty as per Legal Stamp Duty Grid is adhered too. •Limits &amp; Collateral Maintenance. •CERSAI Maintenance. (Charge Creation &amp; Release) Checker for Mortgage, Hypothecation &amp; Intangible assets - basis terms of sanctions. •Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. •Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. •Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products &amp; CMS team for CMS products. •Insertions (documents received post disbursement). •Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). •Tracking of post disbursement conditions related to Wholesale &amp; Commercial operations in DRS as “pre-approved”. •Handover of Files (All documents except Title Deeds) &amp; Dockets (Title Deeds – Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action &amp; receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). •Handover of PDC / SPDC’s to the Vendor on a weekly basis &amp; receive acknowledgement. •Liaison with Auditors &amp; Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). •Confirmation to DMT for Release of property &amp; verification of the property documents before releasing to customer / RM / customer service. •Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business &amp; Credit •Qualification – Graduate / Post-Graduate      <ul><li>Detail oriented and ability to multi-task </li><li>Good Interpersonal skills and ability to work in teams</li><li>Excellent Communication Skills </li><li>Proficiency in MS-Office</li><li>Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations</li></ul> <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Operations Associate

LDC Data Business Manager - OperationsJob Description SummaryThis role will help drive the execution of Novartis’ ambition to turn data into strategic asset to drive actionable insights across the organization. This ambition is one of key pillars in the broader digital transformation happening at Novartis to be a focused medicines company powered by data and digital. Within the the Operations Data Domain this role is responsible for the design and implementation of Data Governance processes and Data Operating Model for the Operations Domain in close collaboration with the Enterprise Data Owner (EDO) and team members for the Operations Domain. This role will focus on establishing and developing the Novartis data capability in collaboration with the functions and lead the implementation within LDC scope. Job DescriptionMajor Accountabilities<ul><li>Role is accountable for specific designated Operations Data area(s), and within such area(s):<ul><li>Implement the data principles, data governance framework, data ownership and data operations.</li><li>Ensure adoption of FAIR (Findable, Accessible, Interoperable, Reusable) data solutions across legacy landscape to produce FAIR data at the source for the entities they own.</li><li>Responsible for gathering and implementing data requirements coming from Business Function (Domain Pillars in LDC projects), Operations EDO and team and  other dependent projects / programs.</li><li>Ensure that all data ideas, concepts and features are validated with internal stakeholders from all levels of the business.</li><li>Facilitate cultural change by improving data literacy across the business through training, education and increasing data consumption.</li><li>Proactively identify data issues and work with stakeholders to investigate and implement corrective measures and seek opportunities to continuously improve the quality and integrity of the data asset.</li><li>Drives the transition into new ways of working defined by Enterprise Operating model per LDC Scope.</li><li>Manage data quality definition for the assigned data within the Operations Data team, and is accountable for delivering agreed level of data quality as outcome of the data lifecycle management process.</li></ul></li></ul>KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS<ul><li>Delivery of key milestones and deliverables of the program on time, and in quality, with full buy-in and support of country and global teams.</li></ul>JOB DIMENSIONSComplexity:<ul><li>Be part of  a very highly complex program impacting all functions, business areas, countries and regions.</li><li>Identifying and managing the interdependencies across various functions, teams and programs of the relevant Operations Data entities as well as Operations attributes or impact of non Operations Data entities.</li><li>Ability to ensure alignment cross functions and consider dependencies between data set-up, system configuration, operational process design and reporting and analytics requirements.</li></ul>Influence:<ul><li>Stakeholder management at country / regional / global level.</li><li>Very large and geographically broad scope; very high change impact.</li></ul>Knowledge &amp; Skills:<ul><li>Business acumen: very good understanding of various worldwide data models in respective business units and divisions, required capabilities and operational pain points.</li><li>Curious and forward looking: looks for signals both inside and outside the company to identify new trends and future expectations.</li><li>Digital savvy: very good grasp of the impacts and opportunities of data and technology will create to Novartis.</li><li>Technical and process knowledge: knowledge and understanding of impact of data set-up and system configuration on operational processes and analytical capabilities.</li></ul>EDUCATION &amp; EXPERIENCE Education<ul><li>Master’s university degree or higher.</li></ul>Experience:<ul><li>At least 5 years’ experience in country and global Operations roles</li><li>Experience working in data and with system configuration workstreams, in ERP / systems implementations and / or global business transformations</li><li>SAP MM experience is mandatory</li></ul>LANGUAGES<ul><li>English as a must and additional language(s) preferred.</li></ul>FINANCIAL RESPONSIBILITY<ul><li>Being part of a very large program over 6+ years potentially in the magnitude of &gt;500mUSD.</li></ul>COMPETENCY PROFILE<ul><li>Proven data, reporting, Operations process and compliance or analytics experience possibly in a matrix style within a large, complex data landscape.</li><li>Experience in data governance/quality and regulatory regimes.</li><li>Experience in compliance and controls, design and execution.</li><li>Excellent communication, collaboration skills with proven speaking, presentation and facilitation experience in internal and external environments.</li><li>Able to leverage networks of professionals across functions and business areas.</li><li>Understands the competing organizational needs beyond own part of business.</li><li>Able to interpret complex information and to influence internal and external peers.</li><li>Role model for Novartis’ values and behaviours within the organization with ability to influence and motivate.</li></ul> Skills DesiredBusiness Continuity Strategy, Business Continuity Strategy, Business Networking, Business Scenario Analysis    , Change Control, Cost Reduction, Efficiency, General Hse Knowledge, Global Supply Chain Management, Incentive Program, Including Gdp, Integrated Business Planning (IBP), Inventory Management, Knowledge Of Gmp, Lean Manufacturing, Master Data, Operations, Order Fulfillment, Planning, Procurement, Product Distribution, Risk Management, Sales Operations, Six Sigma, Supply Chain {+ 3 more}<h4>Experience Level</h4>Mid Level

Novartis India

Business Data Analyst

Sr. SME, OperationsJob Title:Sr. SME, OperationsJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:•             Responsible for providing day-to-day functional direction to agents (group will include employees from deaf community) within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations           •             Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment via Indian sign language.                 •             Prepare and present training material through classroom learning, hands on demonstrations and supporting activities via Indian Sign Language.•             Accountable for achieving individual training performance metrics                   •             Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards•             Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed) and side by side observations                     •             Ensure effective and consistent communication with managers, peers and other resource groups- including day-to-day informal interaction with clients•             May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids•             Measure the effectiveness of training programs using various feedback methods - focus groups, interviews and surveys that will lead to enhancement of training resources and programs based on results of evaluation•             Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis•             Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes and proceduresKey skills &amp; knowledge:•             Certification in Indian Sign Language/ Proficient in Indian Sign Language•             Ability to effectively communicate in writing and orally•             Proficient in Microsoft Office &amp; Good Knowledge about computers                                          •             Ability to multi-task, meet timelines of deliverables and detail oriented                •             Demonstrate strong probing and problem-solving skills•             Good people management, Analytical Skills / Quantitative skills•             Should be able to handle complex queries and resolve customer queries independently •             Strong organizational and Presentation skills•             Self-motivated and ability to drive initiatives to closure•             Analyses possible solutions using standard procedures and principles•             Builds knowledge of the organization, processes and customers•             Solves a range of straightforward problems   Educational Qualification:•             Bachelor's DegreeDisclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th FlrLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Subject Matter Expert

Operations Manager-Airoli (Navi Mumbai)<ul><li>Candidates should be from BPO/BPM Background</li><li>Only Diversity candidates can apply</li><li>Telecom background experience is Preferred</li><li>Total Experience - 10+yrs</li><li>Relevant Experience - 1+ yrs (Manager on paper)</li><li>Education - Any Graduate or 4 years Diploma</li><li>Shifts - US (24x7)</li><li>5 days working</li><li>Handling AM's &amp; TL's</li><li>Location: Airoli, Navi Mumbai</li><li>College degree in Business Management/Administration or equivalent combination of education and directly related experience</li><li>4 or more years of directly related experience, including 2 or more years of supervisory experience.</li><li>Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.</li><li>International Voice Experience; having Outbound experience will have an added advantage</li><li>Shall operate in US shift timings, and would be required to stretch as and when required</li><li>manager level into Telecom Domain for International contact center, US</li><li>Appropriate communication and escalation of client issues to multiple levels of site and Operations management</li><li>Client strategies to meet client/corporate goals and objective</li></ul><h4>Experience Level</h4>Mid Level

Foundever

Operations Manager

Field Officer
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.

Field Officer

Manager - Branch Operations - Express Logistics<ul><li>Develop and present the branch AOP and execution plan to meet the set targets</li><li>Deliver AOP revenue &amp; EBDITA through tightly controlled operations and cost for the branch.</li><li>Optimally utilize resources to grow the branch as per the short and long term growth strategies.</li><li>Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.</li><li>Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.</li><li>Develop peak season operations plan, including capacity building in terms of infrastructure and manpower</li><li>Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.</li><li>Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.</li><li>Manage, track and share local relationships of all Vendors.</li><li>Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.</li><li>Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix</li><li>Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance</li><li>Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.</li><li>Maintain relationships with select key accounts in the branch as per the account plan</li><li>Continually find ways to improve and keep our work environment safe</li><li>Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.</li><li>Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.</li><li>Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch</li><li>Adherence to audit compliance and exceeding expectations on CEI scores</li></ul><h4>Experience Level</h4>Mid Level

DP World Express Logistics Private Limited

Branch Operations Manager

Procurement Operations SpecialistAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<h4>The Position</h4>Job Title: Procurement Operations Specialist /  ManagerRoche India - Roche Services &amp; SolutionsHyderabadA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.That’s what makes us Roche.We're seeking a highly proactive and results-oriented Procurement Analyst to directly support our Procurement Operations Road Map. This is a critical, hands-on role for a "doer" with 4-6 years of relevant experience, eager to help us drive operational excellence and strategic execution.Your Opportunity<ul><li>Procurement Transformation Communication: Translate complex strategies and progress into clear, impactful presentations for leadership and stakeholders, ensuring a professional, consulting-grade standard. (Nice to have)</li><li>Upstream Procurement Process Optimization: Analyze Indirects and upstream processes (e.g., Sourcing, Contract Management) to identify inefficiencies, propose improvements, and support standardization or digitalization efforts within the S2C and P2P lifecycles.(Must have)</li><li>Advanced Procurement Analytics: Prepare detailed spend reports, track KPIs, and manage operational dashboards. Extract data, gather inputs from teams, and support resolution of data or operational escalations. (Must have)</li><li>Agile PMO &amp; Project Coordination: Provide comprehensive PMO support, including scheduling, facilitating sessions, capturing minutes, rigorously tracking action items, and ensuring timely follow-ups to maintain roadmap momentum. (Nice to have)</li><li>Bottleneck Identification &amp; Resolution: Proactively identify operational inefficiencies and bottlenecks in processes or workflows.Engage with relevant stakeholders to understand challenges, gather information, and propose practical, creative solutions. Drive the implementation of solutions to streamline operations and improve efficiency. (Must have)</li></ul>Who you are<ul><li>You hold a bachelor's degree in Science  / Engineering / Technology with 4 to 6 years of experience. Preferably, you have a Masters in Business Administration or  PGDM.</li><li>Lead six sigma certifications; Bachelor in Production / Industrial Engineering nice to have</li><li>Procurement Foundation: Solid experience in procurement, strong understanding of Indirects and upstream processes (e.g., strategic sourcing, vendor selection, contract negotiation).</li><li>Analytical Horsepower: Proven ability to analyze large procurement datasets. Advanced Excel/Gsheets is mandatory; experience with analytical tools and procurement systems (GEP knowledge is a plus)</li><li>Executive Communication: Strong capability to design and deliver professional, data-driven presentations for senior leadership. Excellent written and verbal communication.</li><li>Project Management Fundamentals: Practical experience supporting projects, including scheduling, meeting facilitation, and action item follow-up.</li><li>Proactive &amp; Solutions-Oriented: A "can-do" attitude with a bias for action; able to identify problems and propose practical solutions.</li><li>Cross-Functional Collaborator: Builds strong relationships and works effectively with diverse stakeholders across procurement, finance, IT, and business units.</li><li>Process Improvement Mindset: Natural curiosity to optimize procurement workflows and drive continuous improvement.</li></ul><h4>Who we are</h4>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together.Roche is an Equal Opportunity Employer.<h4>Experience Level</h4>Senior Level

Roche Diagnostics India Pvt Ltd

Procurement Analyst<h4>Company Description</h4>Company DescriptionAbout Us: Ramboll is a global engineering, architecture, and consultancy company dedicated to sustainable solutions in the areas of Buildings, Transport, Environment &amp; Health, Water, Energy, and Management Consulting. We believe in creating sustainable cities and societies through innovative design and planning.<h4>Job Description</h4>We invite you to bring your in-depth knowledge of Procurement operations to manage the end-to-end PR to PO lifecycle. This role ensures seamless procurement execution across global time zones, supporting both Direct and Indirect categories. The ideal candidate will be comfortable working independently, handling ERP tools, and collaborating with global stakeholders. Inviting bright mindsDo you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world. You will join our Global Procurement As a Procurement Analyst, you'll be an integral part of the Global Procurement department, aligning closely with the strategic procurement team to champion best practices in procurement operations.Your key tasks and responsibilities will be: <ul><li>Process purchase requisitions (PRs) and convert them into purchase orders (POs) in ERP.</li><li>Ensure compliance with procurement policies, approval workflows, and audit requirements.</li><li>Monitor PO status, dispatch POs to vendors, and track acknowledgments.</li><li>Process Change Orders based on communication with Project Managers</li><li>Process Credit Applications for new suppliers</li><li>Assist with Onboarding new Suppliers through SupplHi</li><li>Maintain procurement dashboards and generate reports</li><li>Act as the first point of contact for procurement escalations</li><li>Process Optimization: Continuously evaluate and improve procurement processes to enhance efficiency, streamline operations. Participate in SOP creation</li><li>Technology and Innovation: Implement and manage procurement technology tools and systems to drive innovation and efficiency within the procurement process.</li><li>Stakeholder Collaboration: Work closely with internal stakeholders to understand their needs and ensure that procurement activities support overall business objectives.</li></ul><h4>Qualifications</h4>Your starting point for constant growthFrom the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is: <ul><li>2–5 years of experience in procurement operations, preferably in a global setup.</li></ul><ul><li>Strong understanding of Procure to Pay process, including relevant technologies</li><li>Collaborate with internal business partners to ensure contracts, purchase requisitions, and purchase orders are transacted efficiently and effectively.</li><li>Ability to collaborate effectively across peers to accomplish functional and organizational goals</li><li>Ensures adherence to organization policies and procedures, including those relevant across the Procurement and Vendor Management domains</li><li>Ability to manage workflows, multiple projects, and develop report updates</li><li>Ability to navigate ambiguity, and work effectively in a dynamic and fast-paced environment</li><li>Excellent organizational, planning, analytical, verbal, and written communication skills</li><li>Advanced skills in MS Excel and Power BI, proficiency in other Microsoft 365 Suite products</li><li>Fluent in English</li></ul> Welcome to our Support OrganisationIn Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets. Ramboll in IndiaRamboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning &amp; Urban Design, Water, Environment &amp; Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture. How to applyApply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.<h4>Additional Information</h4>  <h4>Experience Level</h4>Mid Level

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