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Kotak Mahindra Bank Limited

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Sr. Business Executive - DSA-CONSUMER SERVICE GROUP-Sales<ul><li>This is an Independent role and candidate will manage a business of 40-75L PM (Unsecured Business Loans)</li><li>Needs to have a good knowledge of Local market with a special focus on the Self-employed category. Must have experience in that Geography</li><li>To understand clients business &amp; provide appropriate products like Business loans, OD facilty </li><li>Has to work closely with DSA’s/do Tele calling/Branch Banking teams for new customer addition. </li><li>To cross sell various products like Current Account/Savings account/Life Insurance and General Insurance</li><li>To build relationships with key persons (CFOs/ promoters) in the target segments &amp; build client trust &amp; confidence. </li><li>To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; Augment the presence and penetration of the Kotak brand in the target market </li><li>Improve efficiency by monitoring accounts sourced, do top ups on existing loans when possible  </li><li>Graduate / MBA</li><li>Experience: 3-4 years in the local market, preferably some background in Credit &amp; Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate &amp; fees. Should have good oral and written Communication skills.</li><li>Job Knowledge- The candidate would need to handle Sales for a gamut of products like TL, OD, </li></ul> <h4>Experience Level</h4>Senior Level

Business Executive

Elite Banker-Household-Outbound-Branch Banking-Relationship ManagementWe are seeking a dynamic and experienced Elite Bankers to manage and grow relationships with High Net Worth (HNW) clients. The role involves deepening existing relationships and acquiring new ones by offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have strong knowledge of trade finance, commercial lending, and investment products, along with a passion for delivering exceptional customer service. This is a high-impact role that requires strategic thinking, excellent interpersonal skills, and the ability to coordinate across teams to deliver a seamless banking experience.
<ol><li>Acquire and expand relationships with High Net Worth individuals for both liabilities and commercial assets.</li><li>Deliver superior customer service while ensuring adherence to bank policies and compliance standards.</li><li>Cross-sell a wide range of banking products and services to deepen client relationships.</li><li>Educate clients about new products and enhancements to maximize engagement.</li><li>Organize and lead targeted sales initiatives and client engagement events.</li><li>Collaborate with other group companies to offer integrated financial solutions.</li><li>Maintain comprehensive records of client interactions and relationship history.</li><li>Monitor and resolve customer complaints and queries with a focus on quick turnaround and satisfaction.</li></ol><h4>Experience Level</h4>Mid Level

Relationship Manager

Collections Manager-SUPPORT SERVICES-CollectionCollections Manager - Support Services-CollectionJob Role:Monitoring and maintaining branch collection.Managing repossession &amp; handling team.Co-ordination with collection agency, repossession agent, sale of vehicle.Legal formalities.Job Responsibilities:Candidate will responsible to hire/complete the team Will handle the vendor management.Job Requirements:Minimum graduation (MBA preferable), and thorough knowledge of collection activity.  Managerial position experience required.Personality Traits:Should be able to take major decisions independentMust be able to manage team efficiently

Collection Manager

Elite Banker-Inbound-Branch Banking-ServiceWe are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.
<ol><li>Service walk-in customers across all segments, ensuring prompt and courteous assistance.</li><li>Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products.</li><li>Act as a backup to the Personal Banker during peak hours or absences.</li><li>Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.</li><li>Resolve customer queries efficiently and professionally.</li><li>Identify and capitalize on business opportunities sensed during customer interactions.</li><li>Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.</li><li>Ensure compliance with internal policies and regulatory guidelines.</li></ol>

Banker

Territory Sales Manager-Vishwas-SalesAs a Territory Sales Manager, you will play a crucial role in driving the sales performance of the Vishwas-Sales department. Your primary responsibility will be to develop and execute sales strategies that align with the company's goals and objectives. This role requires strong leadership skills, as you will be managing and motivating a team of sales professionals to achieve optimal results. You will also be responsible for identifying new business opportunities, building and maintaining client relationships, and ensuring a high level of customer satisfaction.<ul><li>Lead and manage a team of sales professionals, providing guidance and support to achieve sales targets.</li><li>Develop and implement effective sales strategies to drive business growth and market penetration.</li><li>Identify new business opportunities and potential clients through market research and analysis.</li><li>Build and maintain strong relationships with existing clients, ensuring their satisfaction and loyalty.</li><li>Conduct regular performance reviews and provide feedback to the sales team, fostering a culture of continuous improvement.</li><li>Stay updated with industry trends and competitor activities, and adapt sales strategies accordingly.</li><li>Collaborate with other departments, such as marketing and operations, to align sales efforts and ensure a seamless customer experience.</li><li>Monitor and analyze sales data, identifying areas for improvement and implementing necessary actions.</li><li>Ensure compliance with company policies and procedures, as well as regulatory requirements.</li><li>Represent the company at industry events, conferences, and client meetings, promoting the brand and building a positive reputation.</li></ul><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Minimum 5 years of experience in a sales management role, preferably in the banking or financial services industry.</li><li>Proven track record of successful sales leadership and achieving sales targets.</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships.</li><li>Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.</li><li>Proficiency in using sales management tools and CRM systems.</li><li>Ability to work independently and manage multiple priorities effectively.</li><li>Strong organizational skills and attention to detail.</li><li>Willingness to travel as required for business development and client meetings.</li><li>Flexibility and adaptability to changing market conditions and business needs.</li></ul><h4>Experience Level</h4>Mid Level

Sales Manager

Personal Banker-Inbound-Branch Banking-ServiceWe are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.<ol><li>Manage cash and non-cash transactions efficiently and accurately.</li><li>Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.</li><li>Provide general banking information and resolve customer queries promptly.</li><li>Maintain high standards of speed and accuracy in all transactional processes.</li><li>Identify and promote cross-selling opportunities for other banking products and services.</li><li>Ensure a positive and professional customer experience to foster loyalty and referrals.</li></ol><h4>Experience Level</h4>Entry Level

Personal Banker

Relationship Manager-OLD CAR FINANCE-SalesThe Relationship Manager will play a pivotal role in managing relationships, identifying sales opportunities and driving growth in the Old Car Finance vertical. You will be responsible for achieving sales targets and maintaining strong client relationships.· To Plan and implement strategy to achieve business numbers and profitability.· Managing Collaborates to tie up with Dealers, DSAs and direct business models.· To develop and Drive the business by ensuring healthy portfolio and achieve heathy IRR. In addition, ensuring dealer and brokers are on boarded as per budget.· Develop New and pre-owned car loans business cross branches and location.· Portfolio Management· Engage in managing the team, provide training &amp; knowledge about the new product and policy of the organization.· Manage, Allocate, assess business and leads from Channels/Dealers to Team leader, sales officers and coordinators tagged under there geographic territory.· Maintaining relationship with Channels / Dealers and pre- asses in principle decision to fund the customer.· Keeping an eye on the Nonstarter, PDD and creating new counters that can be a better business prospect in the future<ul><li>Minimum experience of 3-4 years in Auto Loans </li><li>Minimum qualification – Any Graduate. </li><li>Grade – Deputy Manager/Manager</li></ul><h4>Experience Level</h4>Mid Level

Personal Banker-Inbound-Branch Banking-ServiceWe are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
<ol><li>Manage cash and non-cash transactions efficiently and accurately.</li><li>Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.</li><li>Provide general banking information and resolve customer queries promptly.</li><li>Maintain high standards of speed and accuracy in all transactional processes.</li><li>Identify and promote cross-selling opportunities for other banking products and services.</li><li>Ensure a positive and professional customer experience to foster loyalty and referrals.</li></ol><h4>Experience Level</h4>Entry Level

Assistant Branch Manager-Inbound-Branch Banking-ServiceWe are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.
<ol><li>Oversee day-to-day branch operations, ensuring smooth and efficient functioning.</li><li>Ensure strict adherence to bank policies, audit standards, and regulatory requirements.</li><li>Authorize and verify system inputs for customer transactions and service requests done by subordinates.</li><li>Manage branch lobby and customer queues to enhance service delivery.</li><li>Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.</li><li>Address and resolve customer complaints within defined turnaround times (TAT).</li><li>Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.</li></ol><h4>Experience Level</h4>Mid Level

Assistant Branch Manager

Customer Service Executive-SUPPORT SERVICES-Customer ServiceCustomer Service Manager - Support Services-Customer Service
 



Job RoleEnd to End Resolution of  Requests / Complaints , escalations received from the customers , regulators and senior  Management with quality communication within the defined Turn around time.  Preparing weekly ,Fortnight and Monthly MIS  Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.    Job Requirements  Graduate Excellent written and oral communication skillsEye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets  will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectivelyStrong interpersonal Skills  Knowledge of systems like Siebel, Core <h4>Experience Level</h4>Executive Level

Customer Service Executive

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Kotak Mahindra Bank Limited Jobs In Chennai - 186 Verified Vacancies

Business Executive

Relationship Manager

Collection Manager

Banker

Sales Manager

Personal Banker

Relationship Manager

Personal Banker

Assistant Branch Manager

Customer Service Executive

Personal Banker

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