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Begumpet

📞 Job Title: Telecaller (Malayalam) – Collections & Recovery
Location: Lifestyle building, Begumpet, HYD
Employment Type: Full-time | Day Shift
Industry: NBFC, Banking & Debt Recovery
🧭 Job Summary
We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport.
🎯 Key Responsibilities
•	Initiate outbound calls to customers with pending dues.
•	Explain repayment terms and resolve billing-related queries.
•	Negotiate payment plans and follow up on commitments.
•	Maintain accurate records of calls, promises, and recovery status.
•	Escalate complex cases to the senior recovery team or legal department.
•	Ensure compliance with company policies and debt recovery regulations.


🛠️ Required Skills
•	Strong verbal communication in Telugu, Hindi, English, and regional languages.
•	Active listening and conflict resolution abilities.
•	Basic computer proficiency (Excel, CRM tools, call logs).
•	Ability to handle pressure and rejection professionally.
•	Familiarity with recovery protocols and DRA certification (preferred).
🎓 Qualifications
•	Minimum: 12th Pass or Graduate.
•	Prior experience in Collections / Recovery as Telecaller.
💰 Compensation & Benefits
•	Fixed salary + Incentives based on recovery performance.
•	Provident Fund, ESI.
Career growth opportunities within the recovery team.


Collection Telecaller (Malayalam)

📞 Job Title: Telecaller (Kannada) – Collections & Recovery
Location: Lifestyle building, Begumpet, HYD
Employment Type: Full-time | Day Shift
Industry: NBFC, Banking & Debt Recovery
🧭 Job Summary
We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport.
🎯 Key Responsibilities
•	Initiate outbound calls to customers with pending dues.
•	Explain repayment terms and resolve billing-related queries.
•	Negotiate payment plans and follow up on commitments.
•	Maintain accurate records of calls, promises, and recovery status.
•	Escalate complex cases to the senior recovery team or legal department.
•	Ensure compliance with company policies and debt recovery regulations.


🛠️ Required Skills
•	Strong verbal communication in Telugu, Hindi, English, and regional languages.
•	Active listening and conflict resolution abilities.
•	Basic computer proficiency (Excel, CRM tools, call logs).
•	Ability to handle pressure and rejection professionally.
•	Familiarity with recovery protocols and DRA certification (preferred).
🎓 Qualifications
•	Minimum: 12th Pass or Graduate.
•	Prior experience in Collections / Recovery as Telecaller.
💰 Compensation & Benefits
•	Fixed salary + Incentives based on recovery performance.
•	Provident Fund, ESI.
Career growth opportunities within the recovery team.


Collection/Recovery Telecaller (Kannada)

📞 Job Title: Telecaller – Collections & Recovery
Location: Lifestyle building, Begumpet, HYD
Employment Type: Full-time | Day Shift
Industry: NBFC, Banking & Debt Recovery
🧭 Job Summary
We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport.
🎯 Key Responsibilities
•	Initiate outbound calls to customers with pending dues.
•	Explain repayment terms and resolve billing-related queries.
•	Negotiate payment plans and follow up on commitments.
•	Maintain accurate records of calls, promises, and recovery status.
•	Escalate complex cases to the senior recovery team or legal department.
•	Ensure compliance with company policies and debt recovery regulations.


🛠️ Required Skills
•	Strong verbal communication in Telugu, Hindi, English, and regional languages.
•	Active listening and conflict resolution abilities.
•	Basic computer proficiency (Excel, CRM tools, call logs).
•	Ability to handle pressure and rejection professionally.
•	Familiarity with recovery protocols and DRA certification (preferred).
🎓 Qualifications
•	Minimum: 12th Pass or Graduate.
•	Prior experience in Collections / Recovery as Telecaller.
💰 Compensation & Benefits
•	Fixed salary + Incentives based on recovery performance.
•	Provident Fund, ESI.
Career growth opportunities within the recovery team.


Collection/Recovery Telecaller

Kundan Bagh

Position: Field Team Leader
Department: Collections / Debt Recovery
Location: Begumpet
Reports To: Recovery Manager / Regional Head
Role Overview
The Field Team Leader will be responsible for leading and supervising a team of field recovery executives to achieve debt collection targets. This role requires strong leadership, compliance awareness, and customer-handling skills to ensure effective recovery while maintaining professionalism and ethical standards.

Key Responsibilities
Team Leadership: Supervise, guide, and motivate field recovery agents to meet daily/weekly collection targets.
Operational Execution: Plan and assign field visits, monitor recovery activities, and handle escalated cases.
Compliance & Ethics: Ensure adherence to RBI guidelines, company policies, and ethical practices in all recovery operations.
Customer Engagement: Negotiate repayment plans, resolve disputes, and maintain respectful communication with customers.
Reporting: Track team performance, prepare MIS reports, and provide insights for process improvement.
Training & Development: Conduct regular training sessions to enhance team skills in negotiation, compliance, and customer handling.

Required Skills & Competencies
Strong leadership and team management skills
Excellent communication and negotiation abilities
Knowledge of debt recovery laws and compliance standards
Analytical mindset with ability to track and improve performance
Ability to work under pressure and manage sensitive customer situations

Qualifications
Graduate degree (preferred in Business, Finance, or related field)
More than 3–4 years of experience in debt recovery/collections, with at least 1 year in a supervisory role
Familiarity with financial regulations and recovery processes
Dra is Preferred

 Performance Indicators
Achievement of monthly/quarterly recovery targets
Compliance adherence in all recovery activities
Team productivity and morale
Accuracy and timeliness of reporting



FEILD TEAM LEADER (COLLECTION / RECOVERY)

📞 Job Title: Telecaller (Tamil)– Collections & Recovery
Location: Lifestyle building, Begumpet, HYD
Employment Type: Full-time | Day Shift
Industry: NBFC, Banking & Debt Recovery
🧭 Job Summary
We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport.
🎯 Key Responsibilities
•	Initiate outbound calls to customers with pending dues.
•	Explain repayment terms and resolve billing-related queries.
•	Negotiate payment plans and follow up on commitments.
•	Maintain accurate records of calls, promises, and recovery status.
•	Escalate complex cases to the senior recovery team or legal department.
•	Ensure compliance with company policies and debt recovery regulations.


🛠️ Required Skills
•	Strong verbal communication in Telugu, Hindi, English, and regional languages.
•	Active listening and conflict resolution abilities.
•	Basic computer proficiency (Excel, CRM tools, call logs).
•	Ability to handle pressure and rejection professionally.
•	Familiarity with recovery protocols and DRA certification (preferred).
🎓 Qualifications
•	Minimum: 12th Pass or Graduate.
•	Prior experience in Collections / Recovery as Telecaller.
💰 Compensation & Benefits
•	Fixed salary + Incentives based on recovery performance.
•	Provident Fund, ESI.
Career growth opportunities within the recovery team.


Collection Telecaller (Tamil)

Job Title: Team Leader – Collections / Telecalling
 Location: Begumpet
 Employment Type: Full-Time
 Department: Collections / Recovery / Telecalling
 Preferred: DRA Candidates  
________________________________________
Job Summary:
We are seeking a proactive and disciplined Team Leader to manage and motivate a team of telecallers in the collections domain. The ideal candidate will ensure daily targets are met, maintain compliance with company policies, and foster a respectful, performance-driven work environment.
________________________________________
Key Responsibilities:
•	Supervise and guide a team of telecallers to achieve daily, weekly, and monthly recovery targets.
•	Monitor call quality, productivity, and adherence to scripts and compliance protocols.
•	Conduct daily briefings, performance reviews, and training sessions.
•	Handle escalations and resolve customer disputes professionally.
•	Maintain accurate MIS reports and share updates with management.
•	Enforce discipline, attendance, and code of conduct within the team.
•	Coordinate with HR for onboarding, leave approvals, and incentive tracking.
________________________________________
Requirements:
•	Minimum 1–3 years of experience in collections, recovery, or telecalling.
•	Proven leadership and team management skills.
•	Strong communication in English and regional languages.
•	Familiarity with recovery protocols, compliance norms, and call center tools.
•	Ability to work under pressure and meet deadlines.
________________________________________
Benefits:
•	Fixed salary + performance-based incentives.
•	Professional growth opportunities.
•	Supportive work culture with clear policies and escalation matrix.


Collection Recovery Team Leader

Secunderabad Cantonment

Telecaller In Collection

Position: Field Executive
Department: Collections / Debt Recovery

Locations:  
Hyderabad Central city 
Nizamabad
Kamareddy
Mahboobnagar
Warangal 
Khammam 
Sangareddy 
Thandure (Vikarabad)


Role Overview
The Field Executive will be responsible for conducting field visits to customers with overdue payments, negotiating settlements, and ensuring timely recovery of debts. This role requires strong interpersonal skills, compliance awareness, and the ability to handle sensitive customer situations professionally.

Key Responsibilities
Conduct field visits to customers for debt recovery across assigned locations.
Negotiate repayment plans and settlements in line with company policies.
Ensure adherence to RBI guidelines, company compliance standards, and ethical recovery practices.
Maintain accurate records of recovery activities and submit daily/weekly reports.
Escalate complex or high-risk cases to the Team Leader/Manager.
Build and maintain respectful relationships with customers to encourage repayment.
Support the team in achieving monthly and quarterly recovery targets.

Required Skills & Competencies
Strong communication and negotiation skills
Ability to work independently and manage field operations
Knowledge of debt recovery processes and compliance standards
Discipline, accountability, and customer-handling ability
Willingness to travel across Hyderabad and rural Telangana

Qualifications
Minimum 2 years of experience in debt recovery (mandatory)
DRA (Debt Recovery Agent) certification preferred
Graduate degree or equivalent qualification desirable
Familiarity with local languages (Telugu/Hindi/English)

Performance Indicators
Achievement of assigned recovery targets
Compliance adherence in all recovery activities
Accuracy and timeliness of reporting

Customer satisfaction and reduced delinquency rates


Feild Excutive

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