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Group Head, US BPA Hyderabad NOCCJob Description Summary#LI-Hybrid Location: Hyderabad, India About the role: Group Head role is a senior leadership role within the US BPA (Business Planning &amp; Analysis) organization in Hyderabad, reporting into the US BPA Head, Hyderabad NOCC. The position leads a team of associates dedicated to financial management, performance reporting, and business partnering across US Commercial, EM, and Sales Finance functions. This leader will oversee financial planning, forecasting, and analytics processes for the Therapeutic Area (TA), Sales, and Demand Planning verticals, serving as a strategic partner to business stakeholders in the US. The role demands high engagement, proactive leadership, and deep collaboration across matrixed global teams. The position is also a key member of the US Finance Hyderabad leadership team. Job DescriptionKey Requirements:<ul><li>General Administration: Lead the Therapeutic Area, Sales &amp; Demand Planning BPA team in Hyderabad, comprising 6–8 associates. Partner closely with the US Commercial and EM Finance teams, serving as the offshore Group Head counterpart to US BPA Directors and TA Finance leadership. Manage headcount, budgets, and resource planning across the vertical.</li></ul><ul><li>Build team structure, define roles, and establish robust governance and process excellence frameworks. Represent the vertical within the US BPA Hyderabad leadership team, contributing to site strategy, collaboration, and talent development initiatives.</li><li>Operations Management: Ensure seamless and timely delivery of key finance processes including month-end close, forecast cycles, and annual planning (via SAP, BPC, or equivalent systems).</li><li>Drive financial excellence through insightful variance analysis, KPI tracking, and data-driven recommendations. Oversee sales and demand planning deliverables, including S&amp;OP process support, AI forecast validation, sales consolidation, and PVM analysis.</li><li>Establish and standardize tracking mechanisms for pre-launch and in-line brand performance, ensuring accuracy and transparency. Lead GTN (Gross-to-Net) analysis setup and oversight in collaboration with US finance teams. Promote continuous improvement and automation within recurring reporting and planning processes</li><li>Business Partnering: Act as the primary finance point of contact for Therapeutic Areas and Sales Finance teams, advising on strategic and operational decisions. Partner with business leaders on brand performance management, sales forecasting, and resource allocation.</li><li>Proactively identify financial risks and opportunities and provide actionable insights to stakeholders. Support strategic initiatives, scenario modelling, and investment analysis for key brands and functions. Champion collaboration across functions (Commercial, EM, Product Finance, Operations) to ensure alignment on key deliverables and financial outcomes.</li></ul>Essential Requirements:<ul><li>Minimum 12+ years of experience in finance/business planning &amp; analysis (BPA), with 3–5 years in team leadership (direct and indirect).</li><li>Proven track record in Commercial Finance, Sales &amp; Demand Planning, or Therapeutic Area Finance roles.</li><li>Experience in business partnering with senior stakeholders in global or matrixed environments.</li><li>Demonstrated ability to lead multiple priorities under tight timelines with a high degree of autonomy.</li></ul>Desirable Requirements:<ul><li>Strong analytical and problem-solving acumen; ability to synthesize complex data into meaningful insights. Expertise in financial systems (SAP, BPC, or equivalent) and advanced Excel / data visualization tools.</li><li>Build and nurture a high-performing, empowered team culture that values curiosity, accountability, and continuous learning.</li><li>Coach and mentor team leads and associates, ensuring strong succession planning and career development.</li><li>Drive inclusion, engagement, and recognition initiatives that foster psychological safety and belonging.</li><li>Role-model the Novartis-inspired leadership attributes: Inspired, Curious, and Unbossed.</li></ul> Skills DesiredAbility To Influence Key Stakeholders, AI Driven, Building Effective Teams, Capital Allocation, Critical Thinking, Data Cleansing / Normalization, Data Visualization, Financial And Management Reporting, Giving And Receiving Feedback, Insight Generation, Interpersonal Savvy, Managing Ambiguity, Market Understanding, Planning &amp; Analysis, Pmi (Post-Merger Integration), Process Optimization, Rapid Problem Solving, Understanding Value Drivers<h4>Experience Level</h4>Executive Level

Novartis India

Azure Databricks (Python/PySpark, SQL), and GCP Group Manager-Analytics<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>We are looking for a highly skilled Group Manager with strong expertise in Google Analytics (GA4), Power BI, Azure Databricks (Python/PySpark, SQL), and GCP BigQuery.The ideal candidate will bridge digital analytics and data engineering, develop robust data pipelines and delivering advanced analytical insights that power strategic decisions in a dynamic retail environment.Responsibilities Lead the governance of Google Analytics 4 (GA4) across web and mobile applications.Design and customize GA4 dashboards and reports, integrating multiple data sources for holistic performance tracking.Connect GA4 to BigQuery and Databricks for advanced funnel, engagement, and cohort analyses.Build and maintain Power BI dashboards to deliver real-time, actionable insights to business stakeholders.Develop robust data models, DAX measures, and Power Query transformations in Power BI.Design, develop, and optimize PySpark notebooks in Azure Databricks for large-scale data processing.Build efficient ETL/ELT pipelines to ingest, transform, and aggregate data from diverse sources including GA4, CRM, and transaction systems.Write and tune advanced SQL queries for both Databricks SQL and GCP BigQuery environments.Create and maintain data marts and reporting tables to support analytical and visualization needs.Integrate BigQuery datasets with Power BI for seamless cloud-based reporting.Collaborate closely with business, product, and data science teams to deliver reliable and timely data solutions.Desired Skills and Experience•Must Have:7–12 years of experience in data analytics, BI, or data engineering, ideally in the retail/e-commerce domain.Deep expertise in Google Analytics 4, Power BI (data modeling, DAX, Power Query, and visualization).Hands-on experience with Azure Databricks, Python/PySpark, and SQL.GAIQ Certification (Google Analytics Individual Qualification).•Good to Have:Experience integrating GA4, BigQuery/Azure Databricks, and Power BI for unified analytical reporting.Understanding of CI/CD for Databricks notebooks and data pipeline automation.Advanced Excel and Google Sheets proficiency.Experience in debugging and validating analytics data pipelines and tracking setups.<h4>Qualifications</h4>Graduate<h4>Experience Level</h4>Senior Level

WNS Global Services Pvt Ltd

Associate Manager - Team Manager<h4>Company Description</h4>About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.SutherlandUnlocking digital performance. Delivering measurable results<h4>Job Description</h4>Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.<h4>Qualifications</h4>Our most successful candidates will have: - Be able to work in MS Office - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner<h4>Additional Information</h4>All your information will be kept confidential according to EEO guidelines.<h4>Experience Level</h4>Mid Level

Sutherland Global Services Private Limited

Team Manager - Brands & EventsThe Team Manager - Brands & Events will be responsible for leading a team in the Media Production & Entertainment department. They will oversee the planning and execution of brand and event-related projects, ensuring high-quality delivery and client satisfaction. The role involves managing a team, coordinating with clients, and ensuring the successful implementation of branding and event strategies.

Kotak Securities Limited

Manager LoyaltyThe Loyalty Manager will be responsible for developing and implementing strategies to enhance customer loyalty. This role involves analyzing customer data, creating loyalty programs, and collaborating with cross-functional teams to drive customer engagement and retention.

Flipkart

Team Manager-RELATIONSHIP BANKING GROUP-Customer Serviceplease find the job description for Team leader –Customer Service Location –Thane  Role &amp; responsibilities : <ul><li>Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients queries.</li><li>Handling Emails communication queries. </li><li>Liaise with Department in resolving the cases within defined TAT</li><li>Preparing MIS/Dashboard and publishing it to respective stakeholders.</li><li>Working on Projects as per business requirements.</li><li>Working on NPS Matrix.</li></ul>Preferred candidate profile :<ul><li>Has customer centricity (Keeps the Customer First) in all perspective</li><li>Has good communication skills (written and verbal)</li><li>Should have good knowledge of MS Excel, Power Point.</li></ul> <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Group Manager - Skywise Transverse SolutionsJob Description:Role : Group Manager: Skywise Transverse SolutionsDescriptionAre you passionate about IT and experienced in software development, operations management and people management.Airbus started its Digital journey a couple of years back. The objective being to transform the company and to prepare it for the future by enabling new revenue generating streams in the digitally connected world. This transformation includes new ways of working harnessing the power of Technology.Airbus is looking for a Group Manager - Skywise Transverse Solutions  to join the Bangalore, India location.Skywise is a revolutionary digital platform for the aviation industry, developed by Airbus in partnership with Palantir. Skywise uses modern, cutting edge technologies to leverage the hidden value of data and to support aviation actors in taking data-driven decisions and optimizing their daily operations. Skywise does so by ingesting over 150,000 data sources daily and organizing them into an universal data model that we call the Skywise Ontology. On top of the Ontology, Skywise provides its customers with access to a vast array of powerful tools that allows them to drill down, explore data, build interactive dashboards and front-ends perform advanced data analysis using Machine Learning, build predictive models, carry out simulation scenarios across complex models mimicking real-world industrial situations and so much more.Currently, Skywise has been adopted by more than 140 Airlines worldwide and over a dozen major aviation suppliers and has over 50,000 unique users accessing the platform every day. Skywise is continuously expanding by connecting more and more data sources and attracting more customers to its services. It is heavily used by Airbus internal users across various functions amounting to over 80% of the overall users.Group Manager - Skywise Transverse Solutions is part of the Digital for Corporate and Analytics under Information Management (IM) function. He/She is responsible for the day to day management of the Skywise teams which are located within the Airbus IM Global In-house Centre (GIC). Success of this position will require good hands-on experience in Skywise product development and data analytics along with strong international collaboration with global Airbus teams. In this position, you will be expected to lead teams working in (but not limited to) the areas of Sustainability analytics, Skywise Core &amp; Premium and Skywise Virtual Campus.The successful candidate will establish team goals by identifying, evaluating and understanding the business strategy &amp; technical trends. He/She will accomplish the team results/performance by communicating job expectations, planning, monitoring, coaching and leading the team in the right direction.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company:Airbus India Private LimitedEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Leadership &lt;JF-FA-EM&gt;<div><div><div><div>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to <a href='\"mailto:emsom@airbus.com\"' target='\"_blank\"'>emsom@airbus.com</a>.</div></div></div></div>At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus Group India Pvt Ltd

TEAM MANAGER, CONTACT CENTRE<h4>Position Summary...</h4><h4>What you'll do...</h4>You make sound judgments and promote a customer/member-focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs, and initiatives in order to improve the community. You build and sustain internal and external relationships. Flexible to work in shifts.About Team:   The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.  We Invest in You!   At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.    What you’ll do As a Team Manager, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers’ needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. What you’ll bring <ul><li>10 years to 14 years of relevant customer service experience </li></ul><ul><li>At least 3 years of working experience as a team Manager in a BPO or Call Center company. </li></ul><ul><li>Leading a team with responsibility for all daily activities impacting the customer experience </li></ul><ul><li>Utilizing live, legacy reports, tooling and systems to understand what is happening at any point in time. </li></ul><ul><li>Coaching team members at all levels; development of poor performers whilst also inspiring top performers. </li></ul><ul><li>Providing guidance by show me rather than tell me to reduce future escalations and get team members self-sufficient. </li></ul><ul><li>Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training. </li></ul><ul><li>Identifying customer improvement opportunities and turning these into impactful actions </li></ul><ul><li>Leading the team for success in all metrics by monitoring the customer experience using relevant dashboard, reporting and contact center tools </li></ul><ul><li>Manage team’s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures. </li></ul>The Requirements: <ul><li>Conduct team meetings and 1:1’s with associates </li></ul><ul><li>Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics </li></ul><ul><li>Understanding of metrics and ability to speak to spikes in volume and other outlier issues </li></ul><ul><li>Encourage support and engagement throughout the team </li></ul><ul><li>Partnership with peers to build/maintain business goals </li></ul><ul><li>Proficiency in Microsoft Office Suite </li></ul><ul><li>Preferred - minimum 2- year supervisory experience. </li></ul><ul><li>Should be flexible work in a 24/7 work environment with rotating weekly time off. </li></ul><ul><li>Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. </li></ul><ul><li>Any graduation </li></ul>Additional Comments What else would you like the recruiter to know? <ul><li>Has the ability to promote at least 1 level </li></ul>At Walmart we are always “Happy to Help” The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.   Benefits:  Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.  Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity EmployerWalmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.<h4>Minimum Qualifications...</h4>Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 1 year’s’ experience in retail, contact center operations, or a related area<h4>Preferred Qualifications...</h4>Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Supervisory experience<h4>Primary Location...</h4>, , India<h4>Experience Level</h4>Senior Level

Walmart India Pvt Ltd

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