Application Support Engineering Associate

Application Support Engineering Associate

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As an Application Support Engineer, you will play an important role in maintaining the stability, availability, and performance of critical business applications. You will work closely with development, infrastructure, and business teams to troubleshoot production issues, support application deployments, improve monitoring capabilities, and drive operational efficiency.

This role offers the opportunity to work with modern technologies across cloud, messaging, monitoring, and financial services platforms while supporting applications that are essential to day-to-day business operations.

Your Primary Responsibilities: 

• Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues. 
• Monitor application health and respond to alerts using enterprise monitoring and observability tools. 
• Perform troubleshooting and root cause analysis to identify and resolve recurring issues. 
• Collaborate with development and infrastructure teams to investigate and resolve technical problems. 
• Maintain and update support documentation, knowledge articles, and operational runbooks. 
• Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments. 
• Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events. 
• Identify opportunities to automate manual operational processes and improve monitoring efficiency. 
• Support audit requests and operational compliance activities as required. 
• Partner with development teams to enhance application reliability, supportability, and operational performance. 
• Align risk and control responsibilities with day-to-day operational activities. 
• Provide support coverage during APAC business hours as required.

Qualifications:

• Bachelor's degree preferred or equivalent practical experience. 
• 4+ years of experience in Application Support, Production Support, Software Support, or related technical roles. 

Talents Needed for Success:

• Experience supporting business-critical applications in complex production environments.
• Experience supporting Java/J2EE applications. 
• Strong Oracle and SQL troubleshooting skills. 
• Experience with Linux/Unix environments. 
• Experience with monitoring and scheduling tools such as Splunk, Datadog, and AutoSys. 
• Hands-on experience with IBM MQ, Kafka, or messaging technologies. 
• Experience working with Azure and or AWS cloud platforms. 
• Understanding of ITIL processes including Incident, Problem

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Experience Level

Mid Level