Team Lead – Affluent Service_AFFLUENT_0832_0261_1004902
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Team Lead – Affluent Service_AFFLUENT_0832_0261_1004902
- Lead and manage a team focused on providing high-quality service to affluent customers. - Responsible for overseeing daily operations, ensuring customer satisfaction, and maintaining service standards. - Coordinate with various departments to resolve customer issues efficiently. - Drive team performance through coaching, mentoring, and performance management. - Monitor service metrics and implement improvements to enhance customer experience. - Handle escalations and complex customer requests with professionalism. - Ensure adherence to company policies and regulatory requirements. - Foster a collaborative and motivated team environment. - Support training and development initiatives for team members. - Maintain effective communication with stakeholders to align service goals.Job role
Job requirements
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