Birlasoft Limited

Analyst-Cloud & Infra Operations

Birlasoft Limited
Noida
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Analyst-Cloud & Infra Operations

Area(s) of responsibility

Key Responsibilities

  • Provide phone, email, chat and ServiceNow portal support.
  • Validate user entitlement, log, categorize, prioritize and route incidents and service requests accurately.
  • Resolve standard issues using approved SOPs, knowledge articles and remote troubleshooting.
  • Provide remote desktop support for desktops, laptops, mobile devices and peripherals, including software installation, printer mapping, basic hardware troubleshooting, profile issues and common connectivity problems.
  • Support password reset/unlock, onboarding/offboarding and approved access requests for Windows, SAP, Google, ServiceNow, Salesforce, Vology, JIVS, D365 and BI applications.
  • Perform follow-up for dispatched incidents and aged service requests, coordinate with resolver groups and validate closure with users.
  • Support major incident bridge setup, impact capture and user communication as directed.
  • Maintain ticket evidence and contribute to knowledge articles and user guides.

Job role

Work location
Work locationINDIA - NOIDA- BIRLASOFT OFFICE, IN
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Security
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameBirlasoft Limited
Job posted by Birlasoft Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Noida to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

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