Operations Manager

Operations Manager

About Intugine

Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep. 

Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies. 

Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.

Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few. 

Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.  

To know more, visit the  website: https://www.intugine.com

Role Overview

Key Responsibilities

•  Drive end-to-end GPS/device installation operations across customer locations. 
•  Coordinate with fleet owners, transporters, vendors, and installation partners for timely device deployment. 
•  Build and maintain a strong network of GPS/device installation partners. 
•  Manage reverse logistics, including device retrieval, collection, movement, and returns. 
•  Manage and coordinate a team of 20–25 DEOs/field operations staff. 
•  Plan and manage shift timings, attendance, manpower allocation, and daily operations. 
•  Track installation and retrieval targets and ensure timely closure. 
•  Handle operational issues and client escalations related to device installation and field operations. 
•  Coordinate with internal teams such as Sales, Customer Success, Product, and Engineering for smooth execution. 
•  Monitor operational SLAs, identify bottlenecks, and drive corrective actions. 
•  Maintain operational reports, trackers, and documentation. 
•  Identify opportunities to improve installation, reverse logistics, and overall operational efficiency. 

Requirements

• 2–3 years of experience in Operations, Logistics, Fleet Operations, Field Operations, or Supply Chain. 
•  Hands-on experience in GPS/IoT/device installation operations. 
•  Experience coordinating with fleet owners, transporters, installation vendors, and field teams. 
• Prior experience in reverse logistics is mandatory. 
•  Experience managing a network of installers/vendors is highly preferred. 
•  Experience managing 20–25 DEOs or field operations staff is preferred. 
•  Ability to manage shift planning, manpower allocation, attendance, and daily team operations. 
•  Strong problem-solving and stakeholder management skills. 
•  Good understanding of logistics and ground-level operations. 
•  Good communication and coordination skills. 
•  Proficiency in MS Excel and operational reporting. 
•  Experience in logistics technology, SaaS, IoT, telematics, or fleet management will be an added advantage.

Experience Level