Sales Support Representative

Sales Support Representative

Position Summary

The Sales Support Representative (SSR) provides commercial and administrative support to the sales organization, helping ensure that customer requests, quotations, orders, and related documentation are managed accurately and on time. The role works closely with Sales, Customer Service, Engineering, Operations, and Finance to support a smooth order-to-cash process and positive customer experience.

Key Responsibilities

• Support Sales organization with day-to-day commercial activities and customer requests.
• Prepare, review, and issue quotations in line with approved pricing, commercial policies, and customer requirements.
• Prepare SPIR and offers based on existing BOMs.
• Coordinate the quotation with other internal functions, if needed.
• Enter and maintain customer data, opportunities, quotations, and order-related information in ERP/CRM systems.
• Support order intake activities, including review of purchase orders, commercial terms, requested delivery dates, and required documentation.
• Ensure quotations and orders comply with internal approval processes, delegation of authority, pricing rules, and commercial policies.
• Read technical drawings.
• Follow up with customers and internal stakeholders on outstanding quotations, purchase orders, technical clarifications (if needed), and documentation.
• Maintain accurate commercial records, customer correspondence, and supporting documentation.
• Assist with tender and bid preparation, including collection of commercial, and compliance documentation.
• Prepare sales reports, order intake summaries, quotation pipeline updates, and other commercial analyses as required.
• Support resolution of customer issues related to orders, invoices, delivery status, and documentation in coordination with the relevant teams.
• Contribute to process improvement initiatives aimed at improving quotation turnaround time, data quality, customer responsiveness, and commercial efficiency.
• Ensure all activities are performed in accordance with company policies, ethical standards, export-control requirements, and applicable quality procedures.

Qualifications and Experience

• Bachelor’s degree is preferred.
• Previous experience in sales support, customer service, inside sales, commercial operations, order management, or a similar role.
• Experience in an industrial, manufacturing, engineering, oil and gas, energy, or rotating-equipment environment is an advantage.
• Familiarity with ERP and CRM systems, preferably SAP and Microsoft-based tools.
• Good understanding of quotation, order-entry, and commercial approval processes.
• Strong proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams.

Required Skills and Competencies

• Strong attention to detail and accuracy.
• Good organizational and time-management skills, with the ability to manage multiple priorities.
• Customer-focused mindset and professional communication skills.
• Ability to work effectively with cross-functional and international teams.
• Commercial awareness and ability to understand customer and business requirements.
• Proactive approach to follow-up, issue resolution, and process improvement.
• Ability to work independently while maintaining alignment with the sales organization.
• Strong written and verbal communication skills in English.

Experience Level

Mid Level