Larsen & Toubro Infotech Ltd (LTI)

Associate Director - Program & Project Management

Larsen & Toubro Infotech Ltd (LTI)
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 10 yearsMin. 10 years

Job Description

Associate Director - Program & Project Management

Technical Project Program Manager to lead a global Salesforce Service Cloud harmonization and transformation program migrating regional Consumer Care platforms into a standardized Salesforce ecosystem

Key Responsibilities

Lead endtoend delivery of Salesforce Service Cloud implementation across discovery design build testing data migration deployment and hypercare

Drive program governance planning RAID management scope control budget tracking and executive reporting

Coordinate crossfunctional teams including Salesforce upstream systems Data Migration Integration UX QA Security and Infrastructure

Manage business and technology stakeholders across global markets and ensure alignment to harmonized processes and solution design

Oversee dependencies cutover planning release management environment readiness and deployment activities

Facilitate architecture design and solution review discussions while effectively managing technical risks and tradeoffs

Establish delivery metrics quality gates and program governance to ensure predictable execution

Required Skills

10 years in ProjectProgram Management with at least 5 years leading Salesforce Service Cloud programs

Strong understanding of Salesforce Service Cloud integrations APIs middleware and data migration

Experience managing global CRM transformation or harmonization initiatives

Proven stakeholder management and executive communication skills

Agile Scrum and Waterfall delivery experience

PMPPRINCE2 and Salesforce certifications preferred

Experience with SAPtoSalesforce migration Consumer CareCustomer Service platforms and multicountry rollouts is highly desirable

Job role

Work location
Work locationBengaluru
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 10 years

About company

Name
NameLarsen & Toubro Infotech Ltd (LTI)
Job posted by Larsen & Toubro Infotech Ltd (LTI)

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 10 to 15 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

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