Associate Director - WFM

Associate Director - WFM

Key Responsibilities:

1. Engagement Leadership

   1. Lead end-to-end WFM transformation programs across global clients.

   2. Oversee multiple project workstreams including Timekeeping, Scheduling, Accruals, Attendance, and Forecasting.

   3. Ensure on time, high-quality delivery with strong governance and risk management.

   4. Act as primary escalation points for delivery issues and client concerns.

2. Client & Stakeholder Management

   1. Serve as a trusted advisor to senior client stakeholders.

   2. Drive executive-level conversations and influence decision-making.

   3. Own client relationship management, ensuring satisfaction and repeat business.

   4. Lead SteerCo updates, governance forums, and executive reporting.

3. Solutioning & Functional Expertise

   1. Provide strategic directions on WFM solution design and architecture.

   2. Guide teams on complex WFM configurations and process design.

   3. Bring expertise in UKG/Kronos and related WFM ecosystems.

   4. Ensure alignment with industry best practices and compliance requirements.

4. Practice Development

   1. Build and scale WFM capability within HCA.

   2. Develop accelerators, assets, methodologies, and reusable frameworks.

   3. Drive thought leadership (POVs, whitepapers, internal initiatives).

   4. Support business development, proposals, and solutioning for new deals.

5. People Leadership

   1. Lead, mentor, and develop Managers, Assistant Managers, and Consultants.

   2. Drive team capability building and upskilling.

   3. Ensure strong team engagement, performance management, and career development.

   4. Foster a high-performance and collaborative culture.

6. Risk, Quality & Governance

   1. Establish strong program governance frameworks.

   2. Manage risks, dependencies, and escalations proactively.

   3. Ensure compliance with KPMG risk and quality standards.

   4. Drive continuous process improvement and delivery excellence

Experience Level

Mid Level