SME CC Quality_Digital Banking Kotak 811_0768_1461_1079354
Kotak Securities Limited
Work from Office
Full Time
Min. 2 yearsJob Description
SME CC Quality_Digital Banking Kotak 811_0768_1461_1079354
The SME CC Quality will be a key member of the Kotak 811‑VKYC team, responsible for monitoring and enhancing the quality of inbound and outbound customer interactions. You will evaluate call recordings, assess service delivery against defined benchmarks, track turnaround times (TAT), and drive continuous improvement initiatives to uphold Kotak Mahindra Bank's reputation for digital excellence.Job role
Job requirements
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.
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