Head of Tech Ops

1. Technical Operations Leadership 

• Lead and develop a team of Technical Operations specialists supporting enterprise infrastructure and platform technologies. 

• Provide technical direction, prioritization and governance across Cloud & Compute services. 

• Establish consistent operational practices, standards and engineering principles across infrastructure domains. 

• Act as a technical escalation point for complex infrastructure and platform-related topics. 

• Build a culture focused on automation, standardization, continuous improvement and proactive lifecycle management. 

2. Infrastructure & Platform Management 

Provide technical oversight across areas including: 

• Cloud infrastructure and services 

• Windows/Linux Compute 

• VMware / Virtualization 

• Storage 

• Backup and Recovery 

• Database platforms 

• Middleware 

• Data Center infrastructure 

• Associated enterprise infrastructure components 

• Ensure these platforms remain supported, secure, standardized and aligned with technology roadmaps. 

3. Technology Lifecycle & Roadmap Management 

• Drive identification and remediation of End-of-Life / End-of-Support technologies across infrastructure platforms. 

• Maintain and evolve technology lifecycle roadmaps in collaboration with Architecture, Security, Applications and Service Delivery teams. 

• Establish dependencies between infrastructure components and application roadmaps, enabling better decisions around modernization, decommissioning and technology replacement. 

• Identify opportunities to consolidate, simplify or retire legacy technologies. 

• Proactively highlight technical risks resulting from aging infrastructure or unsupported technologies. 

4. Technical Demand & Project Delivery 

• Own and coordinate technical infrastructure demands that do not require major architectural transformation. 

• Translate business/application requirements into infrastructure solutions in collaboration with relevant technical teams. 

• Drive technical delivery from assessment through implementation and transition into operations. 

• Ensure infrastructure changes and enhancements are technically sound, standardized and operationally supportable. 

• Coordinate dependencies across multiple infrastructure and application teams. 

5. Standardization & Automation 

• Identify repetitive operational activities and drive opportunities for automation. 

• Promote Infrastructure-as-Code, self-service and automated provisioning wherever appropriate. 

• Develop and maintain infrastructure standards, patterns and reusable solutions. 

• Reduce operational complexity through platform standardization and technology consolidation. 

• Continuously identify opportunities to improve efficiency, scalability and technical quality. 

6. Stakeholder & Vendor Management 

• Work closely with Service Delivery Managers, Solution/Enterprise Architects, Application Owners, Cybersecurity, Project Managers and business stakeholders. 

• Provide technical input into service reviews, transformation initiatives and infrastructure strategy. 

• Collaborate with technology vendors and partners on technical solutions, escalations and roadmap alignment. 

• Ensure vendor-delivered technical solutions comply with organizational standards and requirements. 

7. Operational Governance & Risk 

• Identify and manage technical risks, dependencies and infrastructure vulnerabilities. 

• Ensure appropriate operational documentation, technical standards and support models are established. 

• Contribute to disaster recovery, business continuity and resilience initiatives. 

• Support audits, compliance activities and technology risk assessments. 

• Ensure new or modified infrastructure services are transitioned into a sustainable operational model. 

8. Team & People Management 

• Manage performance, development and capability building of the Technical Operations team. 

• Define objectives aligned with organizational technology priorities. 

• Develop technical skills and cross-functional capabilities within the team. 

• Encourage knowledge sharing, automation and ownership of continuous improvement initiatives. 

• Build succession and backup capabilities across critical technology domains.