Software Development Engineer, Customer Experience and Business Trends

Software Development Engineer, Customer Experience and Business Trends

Amazon Customer Experience and Business Trends (CXBT) is looking for a talented Software Development Engineer (SDE) to build innovative solutions that drive deeper Customer Experience (CX) insights and faster CX improvements across Amazon.

As an SDE, you will contribute to a variety of high-impact initiatives that empower our partners. These initiatives include generating data-driven insights through personalized business applications and data infrastructure enhancements, creating seamless workflow experiences by improving our core platform and developing streamlined stakeholder interactions, and cultivating compliance-first solutions that implement robust access controls and raise the bar on security and data governance.


Key job responsibilities
- Lead and participate in the full development life-cycle, including design, development, and implementation of code, tools, and scripts for one or more systems.
- Engage in full-stack development, designing and building scalable, robust web applications and services that enhance the overall customer experience.
- Develop and integrate Generative AI (GenAI) solutions to create intelligent, personalized customer interactions and automate complex processes.
- Innovate and improve processes to enhance key business outputs and drive continuous improvement.
- Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions.
- Leverage your strong coding skills, technical depth, and passion for solving complex problems.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred Qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Mid Level