Customer Service Manager_Support Services-Customer Service_Mumbai
Kotak Securities Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Manager_Support Services-Customer Service_Mumbai
- Responsible for managing customer service operations ensuring high-quality support. - Oversee support services and lead teams to enhance customer satisfaction. - Coordinate with various stakeholders to resolve customer issues efficiently. - Manage escalation processes and maintain service standards. - Drive continuous improvement in customer service processes. - Ensure timely and effective communication with customers. - Monitor team performance and provide coaching where necessary. - Handle customer feedback and implement corrective actions. - Collaborate with other departments to align customer service goals. - Maintain records and prepare reports related to customer service activities.Job role
Job requirements
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.
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