Client Technical onboarding Analyst

Client Technical onboarding Analyst

Make your mark delivering reliable implementations and testing at scale while building trusted client partnerships and growing your career.

As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate all aspects of product implementation set-ups while working closely with business partners and clients. You partner with internal teams and client technology teams to complete product setup, file validation, testing, and production migration. You manage a high volume of simultaneous requests while demonstrating sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity.

Job Responsibilities:

• Exhibit ownership and drive client satisfaction
• Manage expectations by establishing timelines and maintaining documentation
• Communicate status updates to clients and stakeholders
• Demonstrate creative problem solving and apply solid judgment in decision making
• Follow policies and procedures and meet or exceed service level agreements
• Escalate and resolve issues in a timely manner
• Record observations and escalate risks or issues as needed
• Identify gaps and exceptions and recommend possible solutions
• Manage multiple requests and collaborate with multiple teams to deliver outcomes
• Work independently with minimal supervision
• Support client and internal teams to set up products and perform testing based on requirements

Required qualifications, skills, and capabilities:

• Strong verbal and written communication skills
• Strong logical and analytical skills with attention to detail
• Demonstrated ability to manage multiple work requests with effective time and work management
• Working knowledge of mainframe environments, file validation, and testing
• Experience in mainframe testing, file transmissions, and file testing including ISO 20022, X12, and BAI2 file formats
• Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML
• Understanding of system testing, regression testing, and user acceptance testing
• Bachelor’s degree in engineering
• 4+ years of experience in banking, financial services, or treasury product implementation with a technical background

Preferred qualifications, skills, and capabilities:

• Knowledge of UiPath or similar robotic process automation tools for workflow automation
• Understanding of United States and Canada treasury products