Kotak Mahindra Bank Limited

Associate Service Manager_WBG HO / IPO / CIP_0143_1504_1064461

Kotak Mahindra Bank Limited
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 8 yearsMin. 8 years

Job Description

Associate Service Manager_WBG HO / IPO / CIP_0143_1504_1064461

•Lead and manage the Wholesale Banking Escalation Desk, handling complex customer complaints and service escalations.
•Ensure timely resolution of grievances in line with RBI regulations, CPGRAM guidelines, and internal policies.
•Conduct root cause analysis of complaints and drive corrective actions to prevent recurrence.
•Collaborate with Business, Operations, Legal, Compliance, Product, and Technology teams for effective complaint resolution.
•Monitor complaint trends, prepare MIS reports and management dashboards, and provide actionable insights to senior leadership.
•Manage statutory, regulatory, and cybercrime-related notices, ensuring compliance with legal and regulatory timelines.
•     Drive governance, risk mitigation, and continuous improvement initiatives to strengthen the  

          complaint management framework and enhance customer experience.

 

•8-15 years of experience in Banking Operations, Customer Service, Escalation Management, Regulatory Compliance, Statutory Notices, Grievance Redressal, or Wholesale Banking Operations.
•Proven experience in handling customer complaints, regulatory escalations, ombudsman matters, and statutory notices.
•Exposure to cyber fraud, banking investigations, account freeze/de-freeze requests, and law enforcement agency communications will be preferred.

 

 

 

Experience Level

Mid Level

Job role

Work location
Work locationMumbai, Maharashtra, India
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryBanking Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 8 years

About company

Name
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 8 to 15 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

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