Service Support Senior Coordinator

Service Support Senior Coordinator

Brief Job Description: 

• Collect pre and post contract documentation related to administrative, tax and safety matters
• Check documentation and data requested by Customers are pertinent and in compliance with Vertiv procedure and policies as well as with Italian legislation
• Provide financial/commercial documents to our customers to update supplier register

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Management of Company conformity declaration related to payment of duties     
• Request DUVRI by all our customers 
• Manages data base of DUVRI received from our customers
• DUVRI analysis 
• Introduce necessary variables in our “Piano Operative Sicurezza Vertiv “related to DUVRI     
• Delivery to our Customers “Piano Operative Sicurezza Vertiv “, previously set by Company H&S Officer Management and delivery of administrative and safety documentation required by Customers 
• Collaboration with CEs for reporting on site add risks that customer have not      reported on DUVRI
• Manages and delivering documentation required by customers 
• Management of any Company insurance documentation to be provided by Brokers

Qualifications:

Required/ Minimum Qualifications: 

• Technical education (degree is nice to have but not a must)
• Excellent written and oral communication skills
• Language skills: Local  
• Basic technical knowledge of the Vertiv product portfolio 

Additional / Preferred Qualifications: - 

• None

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• Disciplined and dynamic. 
• Organizational skills
• Customer Awareness
• Ability to positively interact with Customers, all the levels of the Company organization and outside bodies / authorities.

Time Travel Needed:

• None

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

Experience Level

Senior Level