Delivery Lead Manager

Delivery Lead Manager

Skill required: Life & Annuity - Claims Administration
Designation: Delivery Lead Manager
Qualifications:MCom/Any Graduation/Post Graduate Diploma in Finance
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. What are we looking for Life & Annuity Specialist is responsible for managing and administering life insurance policies and annuity contracts throughout their lifecycle. This role encompasses policy issuance, claims processing, and providing excellent customer service to policyholders. The primary goal is to ensure clients receive their entitled benefits and fully understand their coverage options Roles and Responsibilities • Process policy issuance and endorsements accurately and timely. • Manage life insurance and annuity claims, ensuring thorough review and prompt payouts. • Serve as a point of contact for policyholders, addressing inquiries and providing guidance on products and benefits. • Ensure all activities comply with regulatory requirements and company policies. • Maintain detailed and organized records of policy transactions and communications. • Collaborate with underwriting, sales, and claims teams to support client needs and resolve issues. • Stay updated on industry trends, product knowledge, and regulatory changes to maintain expertise Includes the administration of health, life, and property & causality claims. Includes activities involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.
What are we looking for? •Insurance Claims •Group Life Insurance •Insurance Risk Management •Life Insurance •Insurance Pricing •Agility for quick learning •Results orientation •Ability to work well in a team •Adaptable and flexible •Ability to establish strong client relationship
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts